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Share Name Share Symbol Market Type Share ISIN Share Description
Imimobile Plc LSE:IMO London Ordinary Share GB00BLBP4Y22 ORD 10P
  Price Change % Change Share Price Bid Price Offer Price High Price Low Price Open Price Shares Traded Last Trade
  0.00 0.0% 592.00 590.00 594.00 592.00 592.00 592.00 26,537 08:00:00
Industry Sector Turnover (m) Profit (m) EPS - Basic PE Ratio Market Cap (m)
Software & Computer Services 171.2 3.1 2.7 219.3 489

IMImobile PLC imimobile now supports Google's Business Messages

10/11/2020 7:00am

RNS Non-Regulatory


TIDMIMO

IMImobile PLC

10 November 2020

10 November 2020

RNS Reach

IMImobile PLC

("imimobile", the "Company" or "Group")

imimobile now supports Google's Business Messages

Business Messages offers the ability for businesses to turn customer searches into conversations

IMImobile PLC (AIM: IMO), a global cloud communications software and solutions provider, announces it now offers Google's Business Messages as an additional customer communication channel for enterprises.

Today, billions of customers find businesses through a simple Google search, often resulting in website visits or phone calls. With Google's Business Messages, brands can offer the ability for consumers to message them within organic Google search results - such as Search or Maps - with just one click.

Brands can also enhance customer service by displaying expected response times, providing answers to frequently asked questions, or connecting customers to live agents when required. This removes the need for customers to call contact centers which reduces costs for businesses and improves the overall customer experience.

Business Messages enables rich features such as carousels, cards, quick replies, photos, and more to create interactive, engaging messaging experiences. Chatbots and customer service agents can easily use these features to deliver scheduling, support, and even purchasing journeys seamlessly via this new messaging channel.

Sudarshan Dharmapuri, EVP Products at imimobile, commented, "We're excited to now support Google's Business Messages and offer it as another channel for our clients. Business Messages will help turn billions of searches by Android and iPhone users into conversations between customers and brands - delivering richer interactions, improving customer experience, and reducing costs for businesses."

Further information on Business Messages can be found at: https://imimobile.com/gb/showcase/google-business-messages .

- ENDS -

For further information, please contact:

 
 IMImobile PLC                              c/o Alma PR 
 Jay Patel, Group Chief Executive Officer 
 Mike Jefferies, Group Chief Financial 
  Officer 
 
 Alma PR                                    Tel: +44 (0)20 3405 
                                             0205 
 Rebecca Sanders-Hewett                     IMImobile@almapr.co.uk 
 Susie Hudson 
  Harriet Jackson 
 
 

About IMImobile PLC

imi mobile provides cloud communications software and services that manage business-critical customer interactions at scale.

We believe that customer experience is the key competitive advantage for consumer businesses. So, we're creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.

Our Customer Interaction Management (CIM) suite automates, orchestrates and monitors interactions with disparate back-end systems. This saves time and cuts costs for businesses, while seamlessly connecting to customers on the devices they choose. We deliver innovative, on-brand, business-critical customer interactions for blue-chip global enterprises and leading public-sector organizations including AA, Best Buy, BT, Capitec Bank, Centrica, EE, Hermes, IHG, Mercedes, Orange, O2, Vodafone and Walgreens.

imi mobile is a global business with offices across the UK, USA, Canada, India, South Africa and UAE. With over 1,100 employees, imi mobile is quoted on the London Stock Exchange with the TIDM code IMO.

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END

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November 10, 2020 02:00 ET (07:00 GMT)

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