Equiniti Share Discussion Threads

[vacendak] 24/1/2021 20:30

That explains it then.

Well, you now have a full background story for the poor sod you are likely to yell at tomorrow! :)

Good luck.

[on target] 24/1/2021 20:25

Yes I was originally on Selftrade, many years ago.

[vacendak] 24/1/2021 20:22

Not sure how you got onto the Shareview system a couple of years ago, you may have been transfered there from something they acquired.

For me I was by default always on the Shareview system and only used my email as username. I used to have some paper shares with them as the registrar, then opened the account with Equiniti/Shareview when I decided to keep them electronically.

In any case, I am with you on the fact that the switch could have been smoother.

[vacendak] 24/1/2021 20:17

Yep.
Sorry cross-posts. I had just edited my previous one.

[on target] 24/1/2021 20:15

Ok it sounds like it works for you because you logged into Shareview with an email address. I have never logged in with an email address - always with a 7-digit number.

So their login system only supports a sub-set of Shareview customers.

[vacendak] 24/1/2021 20:14

Sorry, I was not clear.

My username was my email address on my old account and still is with the new one.
I entered it with my DOB and my old 6 digit code.

I never entered my account number/reference. This was never part of the log in process for me anyway.

Then as mentioned, the system asked me to set up a new 8 digit number, which I did eventually (as noted above, at first I was using my old 6 digit one and nearly got locked). Then I was in. I logged out and logged back in with email/DOB followed by the new 8 digit code.

What they should have done:
* Log in with the old credential.
* Show us into the new interface.
* Then pop up something about changing the 6 digits code to a new 8 digits one.

[edit]

From the PDF you linked to. I had the log in screen on the right: The one with the email address login.
Again, for me it never occured to me to use my account number as I had never done so before.

Asking us to create a new 8 digits code at login time was confusing.

[on target] 24/1/2021 20:12

"2. On the next screen enter your current 6 digit pin" <-- I have never got to this screen because like I said above I do not have an 8-character account number - it has a different number of characters.

[on target] 24/1/2021 20:08

vacendak,



It says "1. Enter your current login details as you would have done on Shareview. Your account number will be eight characters.."

Are you saying this is incorrect and I should enter a new random 8 digit code?

Anyway I did try entering any old 8 digit number and that didn't work either.

[on target] 24/1/2021 12:40

Special login for Shareview customers where you choose a new pin only works for 8-digit account numbers..

BUT NOT ALL ACCOUNT NUMBERS ARE 8 DIGITS MUPPETS!!

[on target] 24/1/2021 12:38

Not a good start.

[on target] 24/1/2021 12:37

Has anyone else been moved from Shareview this weekend and can't log into EQi? the 'login guide' which I didn't even see until I'd already tried to log in 3 times and got locked out says my Shareview account number which I should enter is 8 digits - it isn't..

[on target] 23/1/2021 18:06

I hope Equiniti have plenty of people manning the phones on Monday morning.

[glavey] 20/1/2021 06:41

AIUI, Shareview is being closed and clients migrated to EQi (formally Selftrade)

[sspurt] 18/1/2021 17:07

Yes, I think it is a seperate business. Not heard that Shareview is up for sale.Its the direct-to-consumer book which is up for sale and Selftrade makes up the bulk of that.

[on target] 18/1/2021 16:30

Is Selftrade different from Shareview then? Are they divesting that as well?

[sspurt] 18/1/2021 16:15

Ha I see they have the Selftrade business up for sale. That explains the deterioration in service, particularly recently - they are trying to cut costs to jack up the numbers for some poor unsuspecting buyer.
Note to potential buyers, Selftrade is badly underinvested. Suggest you also check customer turnover stats since purchase in 2014.

[m_kerr] 12/1/2021 22:10

vacandec - i think equiniti's numbers will improve next year. i'm just not sure the valuation is low enough to make it an interesting investment. prior to covid it was generating decent cash-flow, but not making any inroads on deleveraging. their strategy points towards empire building, which is usually a bad thing for shareholders. had they instead focused on debt reduction, they'd now be in a position to pick up bargains at the moment. cutting the dividend can be great for new investors, as it can drive the share price way down, and at the same time keep the money where it's needed instead of sticking rigidly to a dividend policy.

[vacendak] 12/1/2021 12:21

Funny, but what you have said has been true for years.

They IPOed with a lot of debt and the moto from that time onwards was meant to be "decent divi and debt reduction". Then they went on an acquisition spree, sort of keeping a stable debt ratio, it went fine for a while; but here we are now: well below 200p and no dividend, when we would have expected to be above 400p according to "the plan".

Sure, the plague was not part of the plan but they were not firing on all cylinders before that either.

[m_kerr] 10/1/2021 14:15

i've had a cursory look at this business and it strikes me as a takeover target and i'm not surprised to see it used to be owned by private equity in the past. leading position in the share services market which is highly consolidated, and a chunk of earnings in the US. and a hedge against rising interest rates as they make a margin on client balances. however, this theoretical strong market position hasn't led to good free cash flow and stable margins during the pandemic (and actually it's profitability was weak even prior to that). it's also got a pretty hefty chunk of debt as a result of the private equity ownership.

[vacendak] 06/1/2021 16:02

+6% today indeed, but the share price is used to seesaw; I would not put too much into it.

I am now apathic about this. I would be glad to be proven wrong with the new guy at the helm, so all the best to him.

[yf23_1] 06/1/2021 14:47

OMG the snail has broken out.

[simon gordon] 06/1/2021 13:38

Mas,

Could be that shareholders have had enough and want fresh blood. So, straight out the door.

[masurenguy] 06/1/2021 13:35

Well Simon, he has depth in terms of experience but whether he has the entrepreneurial flair to capitalize and profitably expand the range of services that they provide remains to be seen. There clearly is an opportunity here but potential and realisation are two different sides of a card. I'm also curious to know why Wakeley suddenly "stepped down with immediate effect" after 6 years, necessitating an existing NXD to takeover in an interim role for 3 months rather than continue until April to provide an organised handover to Lynam - any ideas !