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DLG Direct Line Insurance Group Plc

189.50
-3.00 (-1.56%)
24 Apr 2024 - Closed
Delayed by 15 minutes
Share Name Share Symbol Market Type Share ISIN Share Description
Direct Line Insurance Group Plc LSE:DLG London Ordinary Share GB00BY9D0Y18 ORD 10 10/11P
  Price Change % Change Share Price Bid Price Offer Price High Price Low Price Open Price Shares Traded Last Trade
  -3.00 -1.56% 189.50 189.70 190.00 192.40 187.20 190.60 7,642,593 16:35:01
Industry Sector Turnover Profit EPS - Basic PE Ratio Market Cap
Fire, Marine, Casualty Ins 2.86B 222.9M 0.1700 11.18 2.49B

Direct Line Insurance Group PLC Half-Year Report 2018 (3938W)

01/08/2018 7:01am

UK Regulatory


TIDMDLG

RNS Number : 3938W

Direct Line Insurance Group PLC

01 August 2018

 
                                  Direct Line Insurance Group plc 
                                       Half Year Report 2018 
                                     1 August 2018 
                    Successful H1 2018: strategic progress on track 
Paul Geddes, CEO of Direct Line Group, commented 
 "This is a good set of results - growing our own brand policies and profits 
 (normalised for weather) in a competitive, albeit to date, rational market - 
 again showing the strength of our business model. We have also made progress 
 on our strategic initiatives which we believe will improve our competitiveness 
 in each of our channels and we are focused on improving our efficiency. This 
 strategic agenda, combined with our disciplined value over volume focus, gives 
 us the confidence in our outlook, for us to reiterate our financial targets. 
 "As you will have seen from our announcement today, I will step down as Chief 
 Executive Officer in the summer of 2019. I have been privileged to lead the 
 Group over a long period of transformation. As I approach my tenth anniversary, 
 it is right to put a successor in place to lead the company in the years ahead. 
 In the meantime, we have a very busy and exciting agenda, which I look forward 
 to delivering." 
Results summary 
                                                              H1          H1 
                                                            2018     2017(1) 
                                                            GBPm        GBPm     Change 
------------------------------------------------------  --------  ----------  --------- 
  Gross written premium                                  1,610.3     1,694.2     (5.0%) 
    Excluding Nationwide and Sainsbury's(2)              1,604.6     1,596.6       0.5% 
    Of which direct own brands                           1,099.0     1,063.9       3.3% 
  Operating profit                                         303.1       359.7    (15.7%) 
  Commission ratio(3)                                       6.5%        8.9%   (2.4pts) 
  Expense ratio(3)                                         24.4%       24.9%   (0.5pts) 
  Combined operating ratio(3)                              93.0%       88.6%     4.4pts 
  Profit before tax                                        293.8       341.4    (13.9%) 
  Return on tangible equity annualised(4)                  21.8%       26.6%   (4.8pts) 
  Dividend per share - interim (pence)(5)                    7.0         6.8       2.9% 
                                                        --------  ----------  --------- 
                                                          30 Jun      31 Dec 
                                                            2018        2017     Change 
  Solvency capital ratio post-dividend - estimated(6)       169%        165%       4pts 
------------------------------------------------------  --------  ----------  --------- 
 Highlights 
 
  *    Direct own brand premiums up 3.3% driven primarily by 
       continued growth in Motor, also up 3.3% compared to 
       H1 2017. Total Group premiums excluding Nationwide 
       and Sainsbury's grew 0.5% despite reductions in Motor 
       premium rates. 
 
  *    Normalised for weather, operating profit was up 
       slightly; H1 2017 also included GBP49 million of 
       benefit from revised Ogden reserve releases. The 
       headline decline in operating profit of GBP56.6 
       million compared to the prior year is driven by 
       higher weather-related claims (H1 2018: GBP75.0 
       million, H1 2017: GBP9.0 million). 
 
  *    Expense ratio down 0.5 percentage points as costs 
       remained broadly stable. Commission ratio lower as 
       the Group's business mix continued to shift towards 
       direct own brands. 
 
  *    Continued positive progress with strategic 
       initiatives including the launch of two further 
       Direct Line differentiating propositions, signing of 
       a new Motor partnership deal and, in July, reaching 
       over 500 trades on the Direct Line for Business 
       platform. Programme to deliver latest generation 
       systems benefiting both business and customers on 
       track. 
 
  *    Interim dividend of 7.0 pence, in line with the 
       Group's policy which aims to grow the dividend in 
       line with business growth. 
 
  *    Reiteration of the current financial targets for 2018 
       and over the medium term: of achieving a combined 
       operating ratio in the range of 93% to 95% adjusted 
       for normal weather and assuming no further change to 
       the Ogden discount rate, supported by reductions in 
       expense and commission ratios. For 2018, the Group 
       expects total investment return in the region of 
       GBP150 million. 
 For further information, please 
   contact 
  Andy Broadfield                   Lisa Tremble 
  Director of Investor Relations    Head of External Affairs 
  Tel: +44 (0)1651 831022           Tel: +44 (0)1651 834211 
 
 
    Notes: 
1. Results for the period ended 30 June 2018 are based on total Group operations 
 including restructuring and Run-off. Comparative data has been re-presented 
 accordingly to include restructuring costs and Run-off profits within Motor 
 segment. 
 2. Nationwide and Sainsbury's exited Home partnerships. 
 3. A reduction in the ratio represents an improvement as a proportion of net 
 earned premium, while an increase in the ratio represents a deterioration. See 
 glossary for definitions. 
 4. See glossary for definitions and appendix A - Alternative performance measures 
 for reconciliation to financial statement line items. 
 5. The Group's dividend policy states its expectation that one-third of the 
 annual dividend will generally be paid in the third quarter as an interim dividend 
 and two-thirds will be paid as a final dividend in the second quarter of the 
 following year. 
 6. Estimates based on the Group's solvency II partial internal model. 
 
 
Forward-looking statements disclaimer 
Certain information contained in this document, including any information as 
 to the Group's strategy, plans or future financial or operating performance, 
 constitutes "forward-looking statements". These forward-looking statements may 
 be identified by the use of forward-looking terminology, including the terms 
 "aims", "ambition", "anticipates", "aspire", "believes", "continue", "could", 
 "estimates", "expects", "guidance", "intends", "may", "mission", "outlook", 
 "over the medium term", "plans", "predicts", "projects", "propositions", "seeks", 
 "should", "strategy", "targets" or "will" or, in each case, their negative or 
 other variations or comparable terminology, or by discussions of strategy, plans, 
 objectives, goals, future events or intentions. These forward-looking statements 
 include all matters that are not historical facts. They appear in a number of 
 places throughout this document and include statements regarding the intentions, 
 beliefs or current expectations of the Directors concerning, among other things: 
 the Group's results of operations, financial condition, prospects, growth, strategies 
 and the industry in which the Group operates. Examples of forward-looking statements 
 include financial targets and guidance which are contained in this document 
 specifically with respect to the return on tangible equity, solvency capital 
 ratio, the Group's combined operating ratio, prior-year reserve releases, cost 
 reduction, reductions in expense and commission ratios, investment income yield, 
 net realised and unrealised gains and risk appetite range. By their nature, 
 all forward-looking statements involve risk and uncertainties because they relate 
 to events and depend on circumstances that may or may not occur in the future 
 or are beyond the Group's control. 
Forward-looking statements are not guarantees of future performance. The Group's 
 actual results of operations, financial condition and the development of the 
 business sector in which the Group operates may differ materially from those 
 suggested by the forward-looking statements contained in this document, for 
 example directly or indirectly as a result of, but not limited to, UK domestic 
 and global economic business conditions, the outcome of the negotiations relating 
 to the UK's withdrawal from the European Union, market-related risks such as 
 fluctuations in interest rates and exchange rates, the policies and actions 
 of regulatory authorities (including changes related to capital and solvency 
 requirements or the Ogden discount rate), the impact of competition, currency 
 changes, inflation and deflation, the timing impact and other uncertainties 
 of future acquisitions, disposals, joint ventures or combinations within relevant 
 industries, as well as the impact of tax and other legislation and other regulation 
 in the jurisdictions in which the Group and its affiliates operate. In addition, 
 even if the Group's actual results of operations, financial condition and the 
 development of the business sector in which the Group operates are consistent 
 with the forward-looking statements contained in this document, those results 
 or developments may not be indicative of results or developments in subsequent 
 periods. 
The forward-looking statements contained in this document reflect knowledge 
 and information available as of the date of preparation of this document. The 
 Group and the Directors expressly disclaim any obligations or undertaking to 
 update or revise publicly any forward-looking statements, whether as a result 
 of new information, future events or otherwise, unless required to do so by 
 applicable law or regulation. Nothing in this document should be construed as 
 a profit forecast. 
Neither the content of Direct Line Group's website nor the content of any other 
 website accessible from hyperlinks on the Group's website is incorporated into, 
 or forms part of, this document. 
 
 
Financial summary 
---------------------------------------------------------------------------- 
                                                     H1         H1 
                                                   2018    2017(1) 
                                                   GBPm       GBPm    Change 
----------------------------------------------  -------  ---------  -------- 
Total Group 
  In-force policies (thousands)                  15,326     15,811    (3.1%) 
    Of which direct own brands (thousands)        7,018      6,742      4.1% 
 
  Gross written premium                         1,610.3    1,694.2    (5.0%) 
    Of which direct own brands                  1,099.0    1,063.9      3.3% 
  Net earned premium                            1,559.6    1,547.5      0.8% 
 
  Underwriting profit                             108.6      177.1   (38.7%) 
  Instalment and other operating income            99.1       89.6     10.6% 
  Investment return                                95.4       93.0      2.6% 
----------------------------------------------  -------  ---------  -------- 
Operating profit                                  303.1      359.7   (15.7%) 
  Finance costs                                   (9.3)     (18.3)     49.2% 
Profit before tax                                 293.8      341.4   (13.9%) 
  Tax                                            (55.0)     (65.9)     16.5% 
Profit after tax                                  238.8      275.5   (13.3%) 
Key metrics - total Group 
Current-year attitional loss ratio(2)             70.5%      68.8%    1.7pts 
Loss ratio(2)                                     62.1%      54.8%    7.3pts 
Commission ratio(2)                                6.5%       8.9%  (2.4pts) 
Expense ratio(2)                                  24.4%      24.9%  (0.5pts) 
Combined operating ratio(2)                       93.0%      88.6%    4.4pts 
Return on tangible equity annualised(3)           21.8%      26.6%  (4.8pts) 
Investment income yield annualised(3)              2.5%       2.5%         - 
Net investment income yield annualised(3)          2.0%       2.2%  (0.2pts) 
Investment return yield annualised(3)              2.9%       2.8%    0.1pts 
Basic earnings per share (pence)                   16.9       20.2   (16.3%) 
Diluted earnings per share (pence)                 16.7       20.0   (16.5%) 
Return on equity annualised                       17.7%      21.3%  (3.6pts) 
Dividend per 
 share               - interim (pence)              7.0        6.8      2.9% 
                                                 30 Jun     31 Dec    Change 
                                                   2018       2017 
Net asset value per share (pence)                 181.7      198.9    (8.6%) 
Tangible net asset value per share (pence)        145.1      164.4   (11.7%) 
Solvency capital ratio post-dividend               169%       165%      4pts 
==============================================  =======  =========  ======== 
 
 
    Notes: 
1. Results for the period ended 30 June 2018 are based on total 
 Group operations including restructuring and Run-off. Comparative 
 data has been re-presented accordingly to include restructuring 
 costs and Run-off profits within Motor segment. 
 2. A reduction in the ratio represents an improvement as a proportion 
 of net earned premium, while an increase in the ratio represents 
 a deterioration. 
 3. See glossary for definitions and appendix A - Alternative performance 
 measures for reconciliation to financial statement line items. 
 
Business update 
Overview 
Direct Line Group (the "Group") had a successful H1 2018, delivering 
 a strong result and making progress against its key priorities. 
 The Group grew direct own brands, with in-force policies up 4.1% 
 to 7.0 million (H1 2017: 6.7 million) and gross written premiums 
 up 3.3% to GBP1,099.0 million (H1 2017: GBP1,063.9 million). Total 
 gross written premiums were GBP1,610.3 million (H1 2017: GBP1,694.2 
 million). The Group delivered a combined operating ratio ("COR") 
 of 93.0% (H1 2017: 88.6%) which, when normalised for major weather 
 events, was approximately 91.0% (H1 2017: approximately 90.5%). 
 The Group also continued to make progress against its financial 
 targets of reducing commission and expense(1) ratios: down 2.4 percentage 
 points and 0.5 percentage points respectively. These improvements 
 helped the Group deliver a return on tangible equity ("RoTE") of 
 21.8%. The solvency capital ratio was 169% after dividend, demonstrating 
 the strong capital generation of the business. 
The Group's operating profit was GBP56.6 million lower at GBP303.1 
 million (H1 2017: GBP359.7 million), although when normalised for 
 large weather-related claims (H1 2018: GBP75 million, H1 2017: GBP9 
 million), operating profit was slightly up; H1 2017 also included 
 GBP49 million of benefit from revised Ogden reserve releases. 
The Group remained focused on improving its efficiency by investing 
 in its future capabilities, making good progress in its IT systems 
 development and winning the UK partnership with Volkswagen Insurance 
 Service (Great Britain) Limited. The Direct Line brand launched 
 two new propositions in the first half of 2018, adding further value 
 to customers and helping to give Direct Line a distinctive edge 
 in competitive markets, while in July Direct Line for Business ("DL4B") 
 undertook the largest of its product releases, over 500 trades, 
 and alongside these launched a national marketing campaign. 
Motor 
The Motor division grew in-force polices 2.1% in the year to 4.0 
 million and premiums grew 1.9% to GBP839.8 million. This growth 
 was across both direct and price comparison website ("PCWs") channels. 
 Direct Line continued to differentiate its customer offering, launching 
 a new proposition in the first quarter: a "Fair claim commitment" 
 which protects customers from losing their no claims discount for 
 a range of common non-fault claims. 
In the market, premium rates continued to fall quarter-on-quarter, 
 adjusting rationally to the Government's proposals to revise the 
 process for setting the Ogden discount rate and benign claims experience 
 in 2017. The Group saw claims inflation return to more normal levels 
 in the first half of 2018 and is mindful of the delay to the Government's 
 whiplash proposals which are now expected to take effect in April 
 2020, 12 months later than previously indicated. The Group will 
 continue to prioritise its target loss ratios over volume. 
Motor current-year attritional loss ratio improved to 78.5% (H1 
 2017: 81.7%) as the Group earned through the strong margins achieved 
 on business written in 2017, although higher reinsurance costs in 
 2018 (+16%) and premium deflation means margins on policies written 
 in 2018 are likely to return to levels similar to those achieved 
 in 2016. Prior-year releases were GBP46.5 million lower year-on-year, 
 as H1 2017 benefited from GBP49 million of releases relating to 
 the Group's Ogden provision. 
Home 
The Home division in-force policies fell 10.9% as a result of the 
 Nationwide exit while direct own brands grew 1.3% due to modest 
 growth in both PCW and direct channels. Direct own brand premiums 
 grew 0.6% compared to the prior year while overall Home premiums 
 fell 25.1% as expected, primarily as a result of the Nationwide 
 and Sainsbury's exit. 
Underwriting performance was impacted by higher weather losses of 
 GBP65 million (H1 2017: GBP9.0 million), mainly as a result of the 
 freeze losses in Q1 2018. This was partially offset by higher prior-year 
 reserve releases of GBP24.7 million (H1 2017: GBP16.8 million), 
 as 2017 saw lower releases due to escape of water ("EoW") inflation. 
 Management actions taken throughout 2017 on pricing, claims and 
 underwriting helped return EoW inflation to more normal levels in 
 2018. 
The change in distribution of Home's insurance business from partners 
 to PCWs continued in 2018. The Group remained competitive across 
 all channels and successfully grew its PCWs policies in 2018, helping 
 to support the strong profitability of the category. 
As with Motor, the Group's focus on being a great retailer was demonstrated 
 again with the launch of a further Direct Line Home proposition 
 in 2018 with 'Fast Response'; this proposition sees the Group agreeing 
 a plan of action within 24 hours in the event of major water damage. 
 A proposition such as this continues to differentiate Direct Line 
 from its peers and gives customers a strong reason to look beyond 
 PCWs. The Group's investment in its digital capabilities has strengthened 
 its partnership capabilities and H1 2018 saw growth again in its 
 partnership with RBS and NatWest. 
 
 
    Note: 
 1. Results for the period ended 30 June 2018 are based on total Group operations 
  including restructuring and Run-off. Comparative data has been re-presented 
  accordingly to include restructuring costs and Run-off profits within Motor 
  segment. Expense ratio for H1 2017 was previously reported as 24.6%. 
 
 
Commercial 
The Commercial business grew in-force policies 4.3% to 730,000 with 
 DL4B up 7.3% to 485,000 driving the growth. Commercial premiums 
 were up 0.6% to GBP269.9 million, as the growth in DL4B up 6.5%, 
 was offset by a 1.2% reduction in NIG. Commercial business profitability 
 was broadly in-line with H1 2017, with operating profit of GBP29.1 
 million (H1 2017: GBP30.2 million). Weather claims in H1 2018 were 
 GBP10 million (H1 2017: GBPnil) compared to full year normal expectations 
 of GBP20 million. 
In July, DL4B continued to deliver against its plan of adding trades 
 to its new commercial platform, with the launch of office, professionals 
 and retail segments. This took DL4B up to 75% of its targeted trades 
 enabling it to launch its first broad marketing campaign in July 
 2018, in line with its target timeline. 
Rescue and other personal lines 
Rescue and other personal lines in-force policies fell by 3.0% to 
 7.6 million but the product mix continued to improve. The Rescue 
 business is made up of three distribution channels: the Group's 
 direct brand (Green Flag), sales from the Group's insurance brands 
 (linked) and partnerships. Green Flag grew in-force policies by 
 11.5% to 846,000. In addition, Green Flag sales continued to shift 
 towards higher premium products, resulting in 13.3% premium growth 
 overall. However, rescue partnership premiums decreased by 34.0% 
 following the sale of fewer packaged products and a small partnership 
 exit. 
In the Rescue category, Green Flag is positioned as the market disruptor 
 and is seeking to challenge the rescue market. Green Flag followed 
 up on its provocative advertising campaign in the second half of 
 2017 with a new launch in H1 2018, where it continued to highlight 
 the value of Green Flag policies compared to its main competitors. 
Investments 
Assets under management decreased to GBP6,283.5 million (FY 2017: 
 GBP6,709.3 million), reflecting the regular and special dividend 
 payments in the first half and the continued run-off of the back 
 book of reserves offset in part by business growth. 
Total investment return was GBP95.4 million (H1 2017: GBP93.0 million), 
 giving annualised investment return yield of 2.9% (H1 2017: 2.8%). 
 Gains were higher in H1 2018 as property revaluations continued 
 to be favourable (H1 2018: GBP12.1 million, H1 2017: GBP9.9 million) 
 and the Group realised gains of GBP18.4 million (H1 2017: GBP14.5 
 million). However, for 2018, the Group expects total investment 
 return in the region of GBP150 million after taking into account 
 hedging costs and lower assets under management. 
 Total unrealised gains, net of tax, on available-for-sale ("AFS") 
 investments reduced by GBP72.5 million in the period to GBP7.7 million 
 (FY 2017: GBP80.2 million) as a result of widening credit spreads, 
 higher interest rates and realisation of gains. 
Data and technology 
The Group continues to focus on data and technology as a key enabler. 
 This includes developing future capability and managing risks associated 
 with IT systems' stability and cyber security. As announced in the 
 Full Year 2017 Preliminary results, the Group has plans for a phased 
 programme of build, testing and roll out of activities in 2018, 
 2019 and beyond in Personal Lines and Commercial and is making progress 
 against these plans. The Group expects to incur capital expenditure 
 on average of around GBP80 million to GBP100 million per annum over 
 the period 2017 to 2019. 
Dividends and capital management 
The Group's capital requirements remained broadly flat. This, coupled 
 with the Group's strong capital generation, resulted in solvency 
 capital ratio at H1 2018 of 176% before dividend. 
The Group's tangible net asset value was lower at GBP1,982.1 million 
 (FY 2017: GBP2,244 .0 million) due to payment of the final and special 
 dividends in H1 2018 (GBP399.7 million) and lower revaluation reserves 
 for AFS investments partially offset by 2018 retained earnings. 
The Board has proposed an interim dividend of 7.0 pence, (2017: 
 6.8 pence) taking the solvency capital ratio at H1 2018 to 169% 
 post-dividend. 
In normal circumstances, the Group expects to operate around the 
 middle of its solvency capital ratio risk appetite range of 140% 
 to 180%. The Board will normally only review the potential for any 
 further special distribution once a year with the full year results, 
 taking into consideration the Group's solvency position, financial 
 outlook and strategic opportunities. 
Outlook 
For 2018 and over the medium term, the Group targets achieving a 
 93% to 95% COR assuming a normal annual level of claims from major 
 weather events and no further change to the Ogden discount rate, 
 supported by reductions in its expense and commission ratios; and 
 reiterates its ongoing target of achieving at least a 15% return 
 on tangible equity. 
For 2018, the Group expects total investment return in the region 
 of GBP150.0 million. 
Finance review 
Performance 
Operating profit - total Group 
---------------------------------------------------------------------------------------------- 
                                                                                H1          H1 
                                                                              2018        2017 
                                                                              GBPm        GBPm 
---------------------------------------------------------------------  -----------  ---------- 
Underwriting profit                                                          108.6       177.1 
Instalment and other operating income                                         99.1        89.6 
Investment return                                                             95.4        93.0 
---------------------------------------------------------------------  -----------  ---------- 
Total operating profit                                                       303.1       359.7 
---------------------------------------------------------------------  -----------  ---------- 
Operating profit decreased by 15.7% to GBP303.1million (H1 2017: 
 GBP359.7 million) mainly due to a reduction in the underwriting 
 profit partly offset by an increase in instalment and other operating 
 income. Normalised for weather, operating profit was slightly up. 
 Underwriting profit decreased to GBP108.6 million (H1 2017: GBP177.1 
 million) predominantly due to GBP75 million of weather claims mainly 
 associated with the major freeze in Q1 2018 (H1 2017: GBP9 million 
 weather-related claims) and the non-repeat of GBP49 million of Ogden 
 related prior-year reserve releases in 2017. Excluding the weather-related 
 claims, 2018 underwriting profit remained broadly stable and benefited 
 from a current-year loss ratio improvement in Motor, as well as 
 lower expense and commission ratios compared to H1 2017. Prior-year 
 reserve releases in total were GBP19.5 million lower at GBP206.5 
 million (H1 2017: GBP226.0 million). 
 Instalment and other operating income increased to GBP99.1 million 
 (H1 2017: GBP89.6 million) and included a GBP9.6 million gain on 
 sale of the asset held for sale property in Bristol. 
 Investment return improved to GBP95.4 million (H1 2017: GBP93.0 
 million) primarily due to an increase in net realised and unrealised 
 gains. 
In-force policies and 
 gross written 
 premium 
 In-force policies - total Group (thousands) 
 ---------------------------------------------------------------------------------------- 
 
                                30 Jun      31 Mar       31 Dec       30 Sep       30 Jun 
 At                               2018        2018         2017         2017         2017 
 -------------------------  ----------  ----------  -----------  -----------  ----------- 
 Own brands                      3,894       3,874        3,845        3,805        3,761 
 Partnerships                      155         160          174          188          205 
 =========================  ==========  ==========  ===========  ===========  =========== 
 Motor total                     4,049       4,034        4,019        3,993        3,966 
 
 Own brands                      1,793       1,795        1,794        1,783        1,770 
 Partnerships (excluding 
  Nationwide 
  and Sainsbury's)                 815         822          823          834          846 
 Partnerships (Nationwide 
  and Sainsbury's)                 335         472          631          665          688 
 =========================  ==========  ==========  ===========  ===========  =========== 
 Home total                      2,943       3,089        3,248        3,282        3,304 
 
   Rescue                        3,537       3,544        3,591        3,635        3,663 
   Other personal lines          4,067       4,083        4,148        4,159        4,178 
 =========================  ==========  ==========  ===========  ===========  =========== 
 Rescue and other personal 
  lines                          7,604       7,627        7,739        7,794        7,841 
   Of which Green Flag 
    direct                         846         820          802          788          759 
 
 Direct Line for Business          485         477          468          462          452 
 NIG                               245         242          240          244          248 
 -------------------------  ----------  ----------  -----------  -----------  ----------- 
 Commercial                        730         719          708          706          700 
 -------------------------  ----------  ----------  -----------  -----------  ----------- 
 Total in-force policies        15,326      15,469       15,714       15,775       15,811 
 -------------------------  ----------  ----------  -----------  -----------  ----------- 
   Of which direct own 
    brands                       7,018       6,966        6,909        6,838        6,742 
 -------------------------  ----------  ----------  -----------  -----------  ----------- 
Total in-force policies reduced to 15.3 million (30 June 2017: 15.8 
 million). This reduction was primarily due to lower partner volumes 
 in Home with the exit from the Nationwide and Sainsbury's partnerships 
 and reductions in Rescue and other personal lines, while continued 
 in-force policy growth in Motor and Home's own brands, Green Flag 
 direct and Commercial partly offset the reduction. 
 Gross written premium of GBP1,610.3 million (30 June 2017: GBP1,694.2 
 million) decreased 5.0% due to the reduction in Home partnerships 
 partly offset by an increase in Motor own brand premiums. 
 
 
Gross written premium - total Group 
-----------------------------------------------  -------  -------  -------  ------- 
                                                      Q2       Q2       H1       H1 
                                                    2018     2017     2018     2017 
                                                    GBPm     GBPm     GBPm     GBPm 
===============================================  =======  =======  =======  ======= 
Own brands                                         419.2    412.7    807.3    781.2 
Partnerships                                        16.6     19.0     32.5     43.2 
===============================================  =======  =======  =======  ======= 
Motor total                                        435.8    431.7    839.8    824.4 
 
Own brands                                          98.5     97.6    194.4    193.2 
Partnerships (excluding Nationwide 
 and Sainsbury's)                                   45.9     49.5     90.6     97.3 
Partnerships (Nationwide and Sainsbury's)            3.1     46.2      5.7     97.6 
===============================================  =======  =======  =======  ======= 
Home total                                         147.5    193.3    290.7    388.1 
 
Rescue                                              42.4     42.9     80.1     83.6 
Other personal lines                                63.8     66.2    129.8    129.7 
===============================================  =======  =======  =======  ======= 
Rescue and other personal lines                    106.2    109.1    209.9    213.3 
  Of which Green Flag direct                        18.0     15.4     33.3     29.4 
 
Direct Line for Business                            32.9     31.5     64.0     60.1 
NIG                                                118.0    118.3    205.9    208.3 
===============================================  =======  =======  =======  ======= 
Commercial                                         150.9    149.8    269.9    268.4 
===============================================  =======  =======  =======  ======= 
Total gross written premium                        840.4    883.9  1,610.3  1,694.2 
===============================================  =======  =======  =======  ======= 
  Of which direct own brands                       568.6    557.2  1,099.0  1,063.9 
===============================================  =======  =======  =======  ======= 
Motor 
In-force policies increased 2.1% to 4.0 million policies, compared 
 with the first half of 2017. Motor's own brands grew by 3.5% over 
 the same period despite lower levels of shopping in the market due 
 to lower premiums. This growth was underpinned by the strength of 
 the direct channel's customer retention. The growth in in-force 
 policies slowed in the second quarter of 2018 compared to the first 
 quarter as pricing pressure increased. As a result Motor average 
 written premium(1) increased by just 0.7% in H1 2018 compared with 
 the first half of 2017, and risk-adjusted prices increased 2.9%. 
 Motor gross written premium increased by 1.9% in comparison to the 
 first half of 2017, while own brands premiums increased by 3.3% 
 over the same period. 
The Motor premium environment has responded rationally to a number 
 of significant changes to claims experience and outlook since the 
 start of 2017. In February 2017, the Ministry of Justice reduced 
 the discount rate used to calculate large bodily injury claims to 
 minus 0.75% from 2.5% before announcing in September 2017 that it 
 intended to adjust the process which could result in the discount 
 rate increasing to between 0% and 1%. Throughout 2017, claims frequency 
 was also significantly below our long-term expectation of 3% to 
 5%. In the first half of 2018, claims inflation returned to long-term 
 trend levels, while the Ministry of Justice announced a 12 month 
 delay to the implementation of the whiplash reforms to April 2020. 
 The Group continues to assume claims inflation over the long-term 
 of 3% to 5% per annum. The Group will continue to prioritise its 
 target loss ratios over volume. 
Home 
In-force policies for Home's own brands increased by 1.3% to 1.8 
 million policies, compared with the first half of 2017, while partnership 
 volumes reduced by 25.0% predominantly due to the exit from the 
 Nationwide and Sainsbury's partnerships. New business volumes declined 
 as shopping levels slowed, compared to the high levels triggered 
 in 2017, following new rules requiring last year's premium to be 
 included on renewal documents. Retention in Home own brands, however, 
 continued to be strong. Gross written premium was 25.1% lower than 
 the first half of 2017, predominantly due to the reduction in partners, 
 partly offset by a small increase of 0.6% in own brands. 
Home own brands average written premium(2) remained broadly flat 
 compared with the first half of 2017 with risk mix substantially 
 offsetting a 4.7% price increase as the Group grew particularly 
 strongly in the PCW channel, where premiums are typically lower 
 than in the direct channel. Claims inflation, excluding the impact 
 of major weather events, was more settled and continued to converge 
 during the first half of the year towards the Group's long-term 
 expectation of 3% to 5%. 
 
 
    Notes: 
 1. Average incepted written premium excluding IPT for total Motor for year to 
  date 30 June 2018. 
 2. Average incepted written premium excluding IPT for Home own brands for year 
  to date 30 June 2018. 
 
 
Rescue and other personal lines 
Rescue and other personal lines in-force policies reduced 3.0% compared 
 with the first half of 2017, primarily resulting from a reduction 
 in partner volumes, while Green Flag direct increased by 11.5% compared 
 to first half of 2017 to 846,000 policies. Gross written premium 
 for Rescue and other personal lines decreased by 1.6% compared with 
 the first half of 2017, mainly due to the reduction in partner volumes 
 partly offset by strong growth in Green Flag direct which increased 
 by 13.3% to GBP33.3 million. 
Commercial 
Commercial in-force policies increased 4.3% to 730,000 compared 
 with the first half of 2017, reflecting strong growth in Direct 
 Line for Business which was up 7.3% to 485,000, partly offset by 
 NIG. Commercial gross written premium increased 0.6%, compared with 
 the first half of 2017, reflecting continued strong growth in Direct 
 Line for Business, with NIG and other premiums slightly lower as 
 the Group continued to seek to price for risk and improved profitability. 
 
Underwriting profit and combined operating ratio - 
 total Group 
-------------------------------------------------------------  -------  ------- 
                                                                    H1    H1(1) 
                                                                  2018     2017 
-------------------------------------------------------------  -------  ------- 
Underwriting profit (GBP million)                                108.6    177.1 
Loss ratio                                                       62.1%    54.8% 
Commission ratio                                                  6.5%     8.9% 
Expense ratio                                                    24.4%    24.9% 
-------------------------------------------------------------  -------  ------- 
COR                                                              93.0%    88.6% 
-------------------------------------------------------------  -------  ------- 
 
 
    Note: 
1. Results for the period ended 30 June 2018 are based on total Group operations 
  including restructuring and Run-off. Comparative data has been re-presented 
  accordingly to include restructuring costs and Run-off profits within Motor 
  segment. 
The Group's COR of 93.0% (H1 2017: 88.6%) increased by 4.4 percentage points 
  primarily due to a higher loss ratio which was partly offset by improvements 
  in the commission and expense ratios. The increase in the loss ratio to 62.1% 
  (H1 2017: 54.8%) reflected lower prior-year reserve releases and an increase 
  in Home's loss ratio due to the weather freeze event in Q1 2018. The expense 
  ratio improved by 0.5 percentage points to 24.4% (H1 2017: 24.9%), as the Group 
  reduced its operating expenses and grew earned premium. The reduction in the 
  commission ratio of 2.4 percentage points primarily reflected lower profit share 
  payments to Home partners, as a result of the higher loss ratio and changes 
  to partnership arrangements. 
 The Group achieved a combined operating ratio, normalised for weather 
 of approximately 91.0% (H1 2017: approximately 90.5%). 
 
 
Loss ratio analysis by division - total Group 
                                                           Rescue 
                                                        and other 
                               Notes                     personal                   Total 
                                        Motor    Home       lines  Commercial(1)    Group 
                                         GBPm    GBPm        GBPm           GBPm     GBPm 
----------------------------  ------  -------  ------  ----------  -------------  ------- 
For the period ended 30 
 June 2018 
Net earned premium                 4    765.8   354.6       205.5          233.7  1,559.6 
============================  ======  =======  ======  ==========  =============  ======= 
Net insurance claims               4    463.6   229.4       144.7          130.9    968.6 
Prior-year reserve releases       21    137.7    24.7         5.7           38.4    206.5 
Major weather events                      n/a  (65.0)         n/a         (10.0)   (75.0) 
============================  ======  =======  ======  ==========  =============  ======= 
Attritional net insurance 
 claims                                 601.3   189.1       150.4          159.3  1,100.1 
============================  ======  =======  ======  ==========  =============  ======= 
Loss ratio - current-year 
 attritional                            78.5%   53.3%       73.2%          68.2%    70.5% 
Loss ratio - prior-year 
 reserve releases                     (18.0%)  (7.0%)      (2.8%)        (16.5%)  (13.2%) 
Loss ratio - major weather 
 events(1)                                n/a   18.4%         n/a           4.3%     4.8% 
============================  ======  =======  ======  ==========  =============  ======= 
Loss ratio - reported              4    60.5%   64.7%       70.4%          56.0%    62.1% 
Commission ratio                   4     1.8%   10.7%        4.2%          17.5%     6.5% 
Expense ratio                      4    24.4%   25.2%       23.7%          24.2%    24.4% 
============================  ======  =======  ======  ==========  =============  ======= 
COR                                4    86.7%  100.6%       98.3%          97.7%    93.0% 
============================  ======  =======  ======  ==========  =============  ======= 
For the period ended 30 
 June 2017(2) 
Net earned premium                 4    707.8   397.0       209.0          233.7  1,547.5 
============================  ======  =======  ======  ==========  =============  ======= 
Net insurance claims               4    393.9   190.7       135.7          127.1    847.4 
Prior-year reserve release 
 / (strengthening)                21    184.2    16.8       (2.1)           27.1    226.0 
Major weather events                      n/a   (9.0)         n/a            n/a    (9.0) 
============================  ======  =======  ======  ==========  =============  ======= 
Attritional net insurance 
 claims                                 578.1   198.5       133.6          154.2  1,064.4 
============================  ======  =======  ======  ==========  =============  ======= 
Loss ratio - current-year 
 attritional                            81.7%   50.0%       63.9%          66.0%    68.8% 
Loss ratio - prior-year 
 reserve releases                     (26.0%)  (4.3%)        1.0%        (11.6%)  (14.6%) 
Loss ratio - major weather 
 events(1)                                n/a    2.3%         n/a            n/a     0.6% 
============================  ======  =======  ======  ==========  =============  ======= 
Loss ratio - reported              4    55.7%   48.0%       64.9%          54.4%    54.8% 
Commission ratio                   4     2.6%   17.0%        5.0%          17.9%     8.9% 
Expense ratio                      4    26.1%   23.8%       23.9%          23.8%    24.9% 
============================  ======  =======  ======  ==========  =============  ======= 
COR                                4    84.4%   88.8%       93.8%          96.1%    88.6% 
============================  ======  =======  ======  ==========  =============  ======= 
 
 
 
Notes: 
1. Home and Commercial claims for major weather events, including 
 inland and coastal flooding and storms. 
 2. Results for the period ended 30 June 2018 are based on total 
 Group operations including restructuring and Run-off. Comparative 
 data has been re-presented accordingly to include restructuring 
 costs and Run-off profits within Motor segment. 
 
The movement in the current-year attritional loss ratio is an indicator 
 of underlying accident year performance as it excludes prior-year 
 reserve movements and claims costs from major weather events. The 
 Group's current-year attritional loss ratio of 70.5% increased by 
 1.7 percentage points, compared to the same period in 2017. While 
 the Nationwide exit is creating some impact on different lines of 
 the income statement, overall the Group continued to make progress 
 on growing its current year profitability. 
Prior-year reserve releases continued to be significant at GBP206.5 
 million (H1 2017: GBP226.0 million) and were equivalent to 13.2% 
 of net earned premium (H1 2017: 14.6%). Reserve releases were lower 
 in H1 2018, as H1 2017 included a GBP49 million one-off reserve 
 release. Assuming current claims trends continue, prior-year reserve 
 releases are expected to reduce in future years, although they are 
 expected to remain a significant contribution to profits. 
 
 
Motor 
The COR for the Motor division was 86.7% (H1 2017: 84.4%), an increase 
 of 2.3 percentage points, as a result of a higher loss ratio due 
 to lower prior-year reserve releases, with H1 2017 including a GBP49 
 million release after a detailed review of the Group's Ogden provision 
 within case reserves. This was partially offset by a current-year 
 loss ratio improvement. The current-year attritional loss ratio 
 improved by 3.2 percentage points to 78.5%, primarily as a result 
 of a favourable 2017 Motor margin contribution and volume growth 
 earning through. In the second half of the year the Group expects 
 the loss ratio to return to higher levels as the higher reinsurance 
 costs and lower premiums begin to earn through. Both the expense 
 and commission ratios improved compared to the first half of 2017. 
Home 
In Home, the COR increased by 11.8 percentage points to 100.6% (H1 
 2017: 88.8%) with higher loss and expense ratios, in part offset 
 by an improving commission ratio. Normalised for weather the COR 
 was approximately 91% (H1 2017: approximately 93%), approximately 
 2 percentage points lower. The loss ratio was higher by 16.7 percentage 
 points at 64.7% compared to H1 2017 primarily as a result of the 
 major freeze event in Q1 2018. The impact of the major weather events 
 in H1 2018 is approximately GBP65 million (H1 2017: GBP9 million), 
 resulting in the annual weather claims budget being utilised in 
 H1 2018. The current-year attritional loss ratio, excluding major 
 weather event claims, increased by 3.3 percentage points to 53.3%, 
 reflecting changes in business mix, offset to some extent by lower 
 commission. 
The commission ratio of 10.7% was 6.3 percentage points lower than 
 the first half of 2017, reflective of lower profit commission payments 
 to partners resulting from the impact of elevated claims experience 
 and changes to partner arrangements. 
Rescue and other personal lines 
The COR for Rescue and other personal lines increased by 4.5 percentage 
 points to 98.3% (H1 2017: 93.8%), principally due to an increase 
 in the loss ratio due mainly to higher weather-related losses, partnerships 
 and timing of reserve reviews. The higher loss ratio was partially 
 offset by lower expense and commission ratios. The COR for Rescue 
 was 85.8% (H1 2017: 82.8%). 
Commercial 
The COR for Commercial increased by 1.6 percentage points to 97.7% 
 (H1 2017: 96.1%), primarily due to a 1.6 percentage points increase 
 in the loss ratio as a result of the Q1 2018 major weather events 
 and a higher current-year loss ratio, partly offset by a higher 
 contribution of prior-year reserve releases. The current-year attritional 
 loss ratio increased by 2.2 percentage points to 68.2% when compared 
 to the favourable H1 2017 ratio (H1 2017: 66.0%). When compared 
 to full year 2017, the H1 2018 current year attritional loss ratio 
 was broadly stable. The higher loss and expense ratios were partly 
 offset by a lower commission ratio. The impact of the weather events 
 in H1 2018 was approximately GBP10 million. 
 
 
Total costs - total Group 
----------------------------------------------------------------- 
                                                       H1   H1(1) 
                                                     2018    2017 
                                            Notes    GBPm    GBPm 
-------------------------------  ---  ---  ------  ------  ------ 
Staff costs                                         207.5   206.7 
Other operating expenses                            158.3   165.0 
Marketing                                      10    65.9    59.0 
Amortisation and impairment of 
 other intangible assets                       10    24.4    26.7 
Depreciation                                   10    16.2    14.1 
=========================================  ======  ======  ====== 
Total costs                                         472.3   471.5 
=========================================  ======  ======  ====== 
Operating expenses                             10   381.2   384.9 
Claims handling expenses                        8    91.1    86.6 
Total costs                                         472.3   471.5 
-----------------------------------------  ------  ------  ------ 
 
 
Note: 
 1. Results for the period ended 30 June 2018 are based on total Group operations 
  including restructuring and Run-off. Comparative data has been re-presented 
  accordingly to include restructuring costs within Motor segment. 
 Total costs increased by GBP0.8 million to GBP472.3 million (H1 
 2017: GBP471.5 million) and operating expenses were lower by GBP3.7 
 million at GBP381.2 million (H1 2017: GBP384.9 million) resulting 
 in an expense ratio of 24.4% (H1 2017: 24.9%). Total costs remained 
 broadly stable with an increase in marketing spend to drive brand 
 awareness offsetting reductions in other operating expenses. The 
 Group continued to invest in its significant IT programme and operational 
 efficiency improvements while supporting business growth and investment 
 in future capability. 
 
 
Instalment and other operating income 
 - total Group 
-------------------------------------------------  ----------------------------- 
                                                                   H1         H1 
                                                                 2018       2017 
                                                         Note    GBPm       GBPm 
-------------------------------------------------  ----  ----  ------  --------- 
Instalment income                                                59.1       55.8 
Other operating income: 
  Vehicle replacement referral income                       7     8.4        8.3 
  Revenue from vehicle recovery and repair 
   services                                                 7     5.8        9.8 
  Legal services income                                     7     5.8        5.6 
  Other income                                              7    20.0       10.1 
Other operating income                                      7    40.0       33.8 
-------------------------------------------------------  ----  ------  --------- 
Total instalment and other operating 
 income                                                          99.1       89.6 
-------------------------------------------------------  ----  ------  --------- 
Instalment and other operating income increased by GBP9.5 million, 
 with increased instalment payments of GBP3.3 million due to higher 
 Motor gross written premium; a GBP9.9 million increase in other 
 income primarily, relating to a one-off gain on disposal of the 
 Bristol property of GBP9.6 million; partly offset by a GBP4.0 million 
 decrease in revenue from recovery and repair services which included 
 a refinement in the basis of allocation in H2 2017. 
Investment return - total Group 
-------------------------------------------------------------------------------- 
                                                                   H1         H1 
                                                                 2018    2017(1) 
                                                         Note    GBPm       GBPm 
-------------------------------------------------  ----  ----  ------  --------- 
Investment income                                                79.6       82.8 
Hedging to a sterling floating rate basis                      (14.7)     (10.8) 
-------------------------------------------------------  ----  ------  --------- 
Net investment income                                            64.9       72.0 
Net realised and unrealised gains excluding 
 hedging                                                         30.5       21.0 
-------------------------------------------------------  ----  ------  --------- 
Total investment return                                     6    95.4       93.0 
-------------------------------------------------------  ----  ------  --------- 
 
 
    Note: 
 1. Results for the period ended 30 June 2018 are based on total Group operations 
  including Run-off. Comparative data has been re-presented accordingly to include 
  restructuring costs and Run-off profits within Motor segment. 
 
 
Investment yields - total Group 
----------------------------------------------- 
                                     H1      H1 
                                   2018    2017 
-------------------------------  ------  ------ 
Investment income yield(1)         2.5%    2.5% 
Net investment income yield(1)     2.0%    2.2% 
Investment return yield(1)         2.9%    2.8% 
-------------------------------  ------  ------ 
 
 
    Note: 
       1. See glossary for definitions. 
 Total investment return increased to GBP95.4 million (H1 2017: GBP93.0 
 million) due to higher unrealised property gains and realised gains 
 from debt securities offset by lower investment income and higher 
 hedging costs. 
Net realised and unrealised gains were higher at GBP30.5 million 
 (H1 2017: GBP21.0 million) primarily due to higher unrealised property 
 gains and higher H1 2018 realised gains from debt securities. The 
 Group has sought to lock in realised gains, given the rising yield 
 environment and its impact on the AFS reserve. 
The investment income yield for H1 2018 remained stable at 2.5% 
 (H1 2017: 2.5%). 
 The net investment income yield was lower at 2.0% (H1 2017: 2.2%) 
 as a result of US dollar hedging costs impacting the yield. 
 
 
Investment holdings - total Group 
                                        30 Jun   31 Dec 
                                          2018     2017 
At                                        GBPm     GBPm 
------------------------------------   -------  ------- 
Investment-grade credit(1)             3,873.6  3,893.1 
High yield                               398.9    388.6 
Investment-grade private placements      102.3    103.6 
Credit                                 4,374.8  4,385.3 
Sovereign                                165.8    224.8 
-------------------------------------  -------  ------- 
Total debt securities                  4,540.6  4,610.1 
Infrastructure debt                      301.0    316.4 
Commercial real estate loans             183.3    169.0 
Cash and cash equivalents(2)             937.2  1,304.5 
Investment property                      321.4    309.3 
-------------------------------------  -------  ------- 
Total investment holdings              6,283.5  6,709.3 
-------------------------------------  -------  ------- 
 
 
    Notes: 
 1. Asset allocation at 30 June 2018 includes investment portfolio 
  derivatives, which have been included and have a mark-to-market asset 
  value of GBP28.4 million included in investment grade credit (31 December 
  2017 mark-to-market asset value of GBP55.1 million). This excludes 
  non-investment derivatives that have been used to hedge interest on 
  subordinated debt and operational cash flows. 
 2. Net of bank overdrafts: includes cash at bank and in hand and 
 money market funds with no notice period for withdrawal. 
At 30 June 2018, total investment holdings of GBP6,283.5 million 
 were 6.3% lower than at the start of the year primarily reflecting 
 the cash paid to settle the 2017 final and special dividends paid 
 in May 2018. Total debt securities were GBP4,540.6 million (31 December 
 2017: GBP4,610.1 million), of which 4.9% were rated as 'AAA' and 
 a further 61.0% were rated as 'AA' or 'A'. The average duration 
 at 30 June 2018 of total debt securities was 2.5 years (31 December 
 2017: 2.3 years). 
At 30 June 2018, total unrealised gains, net of tax, on AFS investments 
 were GBP7.7 million (31 December 2017: GBP80.2 million). 
 
Reconciliation of operating profit 
-------------------------------------------------------------------------------------- 
                                                                         H1      H1(1) 
                                                                       2018       2017 
                                                                       GBPm       GBPm 
---------------------------------------------------  -----  ----  ---------  --------- 
Motor                                                                 238.0      239.4 
Home                                                                   21.1       67.5 
Rescue and other personal lines                                        14.9       22.6 
Commercial                                                             29.1       30.2 
----------------------------------------------------------------  ---------  --------- 
Operating profit                                                      303.1      359.7 
Finance costs                                                         (9.3)     (18.3) 
Profit before tax                                                     293.8      341.4 
Tax                                                                  (55.0)     (65.9) 
Profit after tax                                                      238.8      275.5 
----------------------------------------------------------------  ---------  --------- 
 
 
Note: 
1. Results for the period ended 30 June 2018 are based on total 
 Group operations including restructuring and Run-off. Comparative 
 data has been re-presented accordingly to include restructuring 
 costs and Run-off profits within Motor segment. 
 
 
Operating profit by segment 
All divisions were profitable in H1 2018 with Motor and Commercial 
 remaining broadly in line with H1 2017. Home reported reduced operating 
 profits primarily due to the weather freeze event in Q1 2018, while 
 Rescue and other personal lines also reported lower profits. Rescue 
 operating profit of GBP19.2 million (H1 2017: GBP21.7 million) is 
 included in the Rescue and other personal lines result. 
Finance costs 
Finance costs reduced to GBP9.3 million (H1 2017: GBP18.3million) 
 due to the repurchase of GBP250 million nominal value of the subordinated 
 dated notes in December 2017. 
Taxation 
The effective tax rate in H1 2018 was 18.7% (H1 2017: 19.3%), which 
 was lower than the standard UK corporation tax rate of 19.0% (H1 
 2017: 19.25%), driven primarily by relief for the Tier 1 notes coupon 
 payment offset by disallowable expenses. 
Profit for the period and return on tangible equity(1) 
Profit for the period of GBP238.8 million (H1 2017: GBP275.5 million) 
 reflected a reduction in operating profit predominantly within the 
 Home segment as a result of the major weather events, offset by 
 lower finance costs and a reduced tax charge. 
Return on tangible equity decreased to 21.8% (H1 2017: 26.6%) due 
 to an annualised profit after tax of GBP461.0 million (H1 2017: 
 GBP551.0 million) and a reduction in the average shareholders' tangible 
 equity. 
Earnings per share 
Basic earnings per share decreased by 16.3% to 16.9 pence (H1 2017: 
 20.2 pence). Adjusted diluted earnings per share decreased by 16.5% 
 to 16.7 pence (H1 2017: 20.0 pence) mainly reflecting a decrease 
 in profit after tax. 
Dividend 
The Board has resolved to pay an interim dividend for the Company 
 for 2018 of GBP96.2 million in aggregate, representing 7.0 pence 
 per share (30 June 2017: 6.8 pence). 
The interim dividend will be paid on 7 September 2018 to shareholders 
 on the register on 10 August 2018. The ex-dividend date will be 
 9 August 2018. 
    Net asset value 
      -------------------------------------------------------------------- 
                                                           30 Jun   31 Dec 
                                                             2018     2017 
      At                                            Note     GBPm     GBPm 
      -------------------------------------------  -----  -------  ------- 
      Net assets                                      15  2,482.1  2,715.1 
      Goodwill and other intangible assets            15  (500.0)  (471.1) 
      -------------------------------------------  -----  -------  ------- 
      Tangible net assets                             15  1,982.1  2,244.0 
      -------------------------------------------  -----  -------  ------- 
      Closing number of Ordinary Shares               15  1,365.7  1,365.1 
      -------------------------------------------  -----  -------  ------- 
      Net asset value per share (pence)               15    181.7    198.9 
      Tangible net asset value per share (pence)      15    145.1    164.4 
      ===========================================  =====  =======  ======= 
 The net assets at 30 June 2018 decreased to GBP2,482.1million (31 
 December 2017: GBP2,715.1 million) and tangible net assets decreased 
 to GBP1,982.1 million (31 December 2017: GBP2,244.0 million). These 
 decreases mainly reflect the payment of the 2017 final and special 
 dividends, a reduction in the AFS reserves due to rising market 
 yields, partially offset by the 2018 retained profit. 
 
 
    Note: 
1. See glossary for definitions and appendix A - Alternative performance 
 measures for reconciliation to financial statement line items. 
 
 
Reserving 
The Group makes provision for the full cost of outstanding claims 
 from its general insurance business at the balance sheet date, including 
 claims estimated to have been incurred but not yet reported at that 
 date and claims handling provision. The Group considers the class 
 of business, the length of time to notify a claim, the validity 
 of the claim against a policy, and the claim value. Claims reserves 
 could settle across a range of outcomes, and settlement certainty 
 increases over time. However, for bodily injury claims the uncertainty 
 is greater due to the length of time taken to settle these claims. 
 The possibility of annuity payments for injured parties also increases 
 this uncertainty. 
The Group seeks to adopt a conservative approach to assessing liabilities, 
 as evidenced by the favourable development of historical claims 
 reserves. Reserves are based on management's best estimate, which 
 includes a prudence margin that exceeds the internal actuarial best 
 estimate. This margin is made in reference to various actuarial 
 scenario assessments and reserve distribution percentiles. It also 
 considers other short and long-term risks not reflected in the actuarial 
 inputs, as well as management's view on the uncertainties in relation 
 to the actuarial best estimate. The most common method of settling 
 bodily injury claims is by a lump sum paid to the claimant and, 
 in the cases where this includes an element of indemnity for recurring 
 costs such as loss of earnings or ongoing medical care, settlement 
 calculations have reference to a standardised Ogden annuity factor 
 at a discount rate of minus 0.75% in 2018 (2017: minus 0.75%). This 
 is normally referred to as the Ogden discount rate. 
 Other estimates are also required for case management expenses, 
 loss of pension, court protection fees, alterations to accommodation 
 and transportation fees. In 2017, the Lord Chancellor changed the 
 Ogden discount rate from 2.5% to minus 0.75% based on a 3-year average 
 of yields on index-linked Government securities. The Government 
 are currently reviewing the Ogden discount rate again based on 'low 
 risk' investments rather than 'very low risk' investments, however, 
 there is considerable uncertainty over whether, when and how a change 
 might be made. 
 The Group continues to exercise judgement around the Ogden discount 
 rate used in its reserves allowing for the possibility for it to 
 change in the future. It considers the uncertainties around the 
 legal framework and its implementation risks to the future rate 
 as being significant but broadly balanced and therefore provisions 
 at the current rate of minus 0.75%. An allowance for further movements 
 in the Ogden discount rate is made within the Group's solvency II 
 balance sheet and capital requirement. Details of the IFRS sensitivity 
 analysis to the assumed Ogden discount rate are shown overleaf. 
 However, it should be noted that the Government is considering not 
 only the appropriate level for the rate but also the methodology 
 of how it is applied, so any sensitivity has considerable limitations 
 and uncertainty. 
The Group's prior-year reserve releases were GBP206.5 million (H1 
 2017: GBP226.0 million) with good experience in large bodily injury 
 claims being a key contributor. 
Looking forward, the Group expects to continue setting its initial 
 management best estimate for future accident years conservatively. 
 Over time, the proportion of the Group's underwriting profit attributable 
 to the current-year is expected to increase. This includes targeted 
 improvements in the expense and commission ratios. Assuming current 
 claims trends continue, the contribution from prior-year reserve 
 releases will reduce over time, although it is expected to remain 
 significant. 
Claims reserves net of reinsurance 
----------------------------------------------------  ----------  ------------- 
                                                          30 Jun      31 Dec(1) 
                                                            2018           2017 
At                                                          GBPm           GBPm 
----------------------------------------------------  ----------  ------------- 
Motor                                                    2,042.4        2,187.3 
Home                                                       334.0          293.3 
Rescue and other personal lines                             94.6           85.6 
Commercial                                                 574.4          578.3 
----------------------------------------------------  ----------  ------------- 
Total Group                                              3,045.4        3,144.5 
----------------------------------------------------  ----------  ------------- 
 
 
Note: 
 1. Results for the period ended 30 June 2018 are based on total Group operations 
  including Run-off. Comparative data has been re-presented accordingly to include 
  restructuring costs and Run-off profits within Motor segment. 
 
 
 Sensitivity analysis - the discount rate used in relation to periodic 
 payment orders ("PPOs") and changes in assumed Ogden discount rate 
The table below provides a sensitivity analysis of the potential 
 impact of a change in a single factor with all other assumptions 
 left unchanged. Other potential risks beyond the ones described 
 could have an additional financial impact on the Group. 
                                                                        Increase / (decrease) 
                                                                             in profit before 
                                                                          tax and equity(3,4) 
                                                                      ======================= 
                                                                          30 Jun       31 Dec 
                                                                            2018         2017 
                                                                            GBPm         GBPm 
====================================================================  ==========  =========== 
PPOs(1) 
Impact of an increase in the discount rate used in 
 the calculation of present values of 100 basis points                      54.6         54.6 
Impact of a decrease in the discount rate used in 
 the calculation of present values of 100 basis points                    (75.1)       (75.1) 
--------------------------------------------------------------------  ----------  ----------- 
Ogden discount rate(2) 
Impact of the Group reserving at a discount rate of 
 0% compared to minus 0.75%                                                 54.1         68.4 
Impact of the Group reserving at a discount rate of 
 minus 1.5% compared to minus 0.75%                                       (82.1)      (102.9) 
--------------------------------------------------------------------  ----------  ----------- 
 
 
Notes: 
1. The PPO sensitivities are updated annually due to their long 
 term nature. These sensitivities relating to an increase or decrease 
 in the real discount rate used for PPOs illustrate a movement in 
 the time value of money from the assumed level of 0.0%. The PPO 
 sensitivity has been calculated on the direct impact on the change 
 in the real discount rate with all factors remaining unchanged. 
2. Ogden discount rate sensitivity has been calculated on the direct 
 impact of a permanent change in the discount rate with all other 
 factors remaining unchanged. The Group will consider the statutory 
 discount rate when setting its reserves but not necessarily provide 
 on this basis. This is to ensure that reserves are appropriate for 
 current and potential future developments. 
3. These sensitivities exclude the impact of taxation. 
4. These sensitivities reflect one-off impacts at 30 June and should 
 not be interpreted as predictions. 
The Ogden discount rate sensitivity above is calculated on the basis 
 of a permanent change in the rate on the actuarial best estimate 
 reserves as at 30 June 2018. It does not take into account a change 
 in the Ogden discount rate setting regime, nor any second order 
 impacts such as those on the Group's PPO assumptions or reinsurance 
 bad debt assumptions. The reduction in sensitivity to a change in 
 the Ogden discount rate since 31 December 2017 reflects the overall 
 reduction in bodily injury exposures. This is due to continued positive 
 prior-year development of claims reserves for large bodily injury 
 claims, particularly for accident years where the reinsurance retention 
 level was higher than the current level of GBP1 million. 
 
 
Capital management 
Capital management policy 
The Group aims to manage its capital efficiently and generate long-term sustainable 
 value for shareholders, while balancing operational, regulatory, rating agency 
 and policyholder requirements. 
The Group aims to grow its regular dividend in line with business growth. 
Where the Board believes that the Group has capital which is expected to be 
 surplus to the Group's requirements for a prolonged period, it would intend 
 to return any surplus to shareholders. In normal circumstances, the Board expects 
 that a solvency capital ratio around the middle of its risk appetite range of 
 140% to 180% of the Group's solvency capital requirements ("SCR") would be appropriate 
 and it will therefore take this into account when considering the potential 
 for special distributions. 
In the normal course of events the Board will consider whether or not it is 
 appropriate to distribute any surplus capital to shareholders once a year, alongside 
 the full year results. 
The Group expects that one-third of the annual dividend will generally be paid 
 in the third quarter as an interim dividend, and two-thirds will be paid as 
 a final dividend in the second quarter of the following year. The Board may 
 revise the dividend policy from time to time. The Company may consider a special 
 dividend and/or a repurchase of its own shares to distribute surplus capital 
 to shareholders. 
Solvency II 
The Group is regulated under solvency II requirements by the Prudential Regulation 
 Authority ("PRA") on both a Group basis and for the Group's principal underwriter, 
 U K Insurance Limited. In its results, the Group has estimated its solvency 
 II own funds, SCR and solvency capital ratio as at 30 June 2018. 
Sensitivity analysis 
The following table shows the Group's estimated solvency capital ratio sensitivities 
 based on the assessed impact of scenarios as at 30 June 2018. 
                                                                          Impact on solvency 
                                                                               capital ratio 
                                                                        -------------------- 
                                                                            30 Jun    31 Dec 
Scenario                                                                      2018      2017 
----------------------------------------------------------------------  ----------  -------- 
Motor bodily injury deterioration equivalent to accident                    (7pts)    (7pts) 
 years 2008 and 2009 
One-off catastrophe loss equivalent to the1990 storm                        (9pts)    (9pts) 
One-off catastrophe loss based on extensive flooding                        (9pts)    (9pts) 
 of the River Thames 
Change in reserving basis for PPOs to use a real discount                  (10pts)   (13pts) 
 rate of minus 1%(1) 
100bps increase in credit spreads(2)                                       (11pts)   (11pts) 
100bps decrease in interest rates with no change in                         (2pts)    (3pts) 
 the PPO real discount rate 
======================================================================  ==========  ======== 
 
 
Note: 
1. The PPO real discount rate used is an actuarial judgement which is reviewed 
 annually based on the economic outlook for wage inflation relative to the EIOPA 
 discount rate curve. 
 2. These sensitivities only include the assessed impact of the above scenarios 
 in relation to AFS investments. 
 
 
 
Capital surplus 
At 30 June 2018, the Group held a solvency II capital surplus of approximately 
 GBP0.98 billion above its regulatory capital requirements and was equivalent 
 to an estimated solvency capital ratio of 169%, post-dividend. 
 
The Group's SCR and solvency capital ratio are as 
 follows: 
-------------------------------------------------------------------  --------  ------------ 
                                                                       30 Jun      31 Dec 
At                                                                       2018     2017(1) 
-------------------------------------------------------------------  --------  ---------- 
Solvency capital requirement (GBP billion)                               1.41        1.39 
Capital surplus above solvency capital requirement 
 (GBP billion)                                                           0.98        0.91 
Solvency capital ratio post-dividend                                     169%        165% 
===================================================================  ========  ========== 
The following table splits the Group's own funds by 
 tier on a solvency II basis. 
-------------------------------------------------------------------  --------  ------------ 
                                                                       30 Jun      31 Dec 
                                                                         2018     2017(1) 
At                                                                      GBPbn       GBPbn 
-------------------------------------------------------------------  --------  ---------- 
Tier 1 capital before foreseeable dividends                              1.83        2.04 
Foreseeable dividends                                                  (0.10)      (0.39) 
-------------------------------------------------------------------  --------  ---------- 
Tier 1 capital - unrestricted                                            1.73        1.65 
Tier 1 capital - restricted                                              0.35        0.35 
-------------------------------------------------------------------  --------  ---------- 
Tier 1 capital                                                           2.08        2.00 
Tier 2 capital - subordinated debt                                       0.26        0.26 
Tier 3 capital - deferred tax                                            0.05        0.04 
-------------------------------------------------------------------  --------  ---------- 
Total own funds                                                          2.39        2.30 
===================================================================  ========  ========== 
Tier 1 capital after foreseeable dividends represents 87% of own funds and 147% 
 of the estimated SCR. Tier 2 capital relates solely to the Group's GBP0.26 billion 
 subordinated debt. The amount of Tier 2 and Tier 3 capital, permitted under 
 the solvency II regulations, is 50% of the Group's SCR and of Tier 3 it is less 
 than 15%. Therefore, the Group currently has no ineligible capital. The requirement 
 that Tier 1 restricted capital should not exceed 20% of total Tier 1 capital, 
 when satisfying the requirement that eligible Tier 1 items should be at least 
 50% of SCR, is not applicable to the Group. 
The interim dividend will be payable from surplus capital generated from continuing 
 operations of the Group. 
Reconciliation of IFRS shareholders' equity to solvency II own funds 
------------------------------------------------------------------------------------------- 
                                                                       30 Jun        31 Dec 
                                                                         2018       2017(1) 
At                                                                      GBPbn         GBPbn 
-------------------------------------------------------------------  --------  ------------ 
Total shareholders' equity                                               2.48          2.72 
Goodwill and intangible assets                                         (0.50)        (0.47) 
Change in valuation of technical provisions                            (0.06)        (0.13) 
Other asset and liability adjustments                                  (0.09)        (0.08) 
Foreseeable dividends                                                  (0.10)        (0.39) 
-------------------------------------------------------------------  --------  ------------ 
Tier 1 capital - unrestricted                                            1.73          1.65 
Tier 1 capital - restricted                                              0.35          0.35 
-------------------------------------------------------------------  --------  ------------ 
Tier 1 capital                                                           2.08          2.00 
Tier 2 capital - subordinated debt                                       0.26          0.26 
Tier 3 capital - deferred tax                                            0.05          0.04 
===================================================================  ========  ============ 
Total own funds                                                          2.39          2.30 
===================================================================  ========  ============ 
 
 
Note 
1. The 2017 comparative period has been updated to reflect the amounts 
 in the Solvency and Financial Condition Report for the year ended 
 31 December 2017, published on 2 May 2018. 
 
 
Movement in capital surplus 
---------------------------------------------------------------------- 
                                                          H1        FY 
                                                        2018   2017(1) 
                                                       GBPbn     GBPbn 
---------------------------------------------------  -------  -------- 
Capital surplus at 1 January                            0.91      0.91 
---------------------------------------------------  -------  -------- 
Capital generation excluding market movements           0.31      0.54 
Market movements                                      (0.06)         - 
---------------------------------------------------  -------  -------- 
Capital generation                                      0.25      0.54 
Change in solvency capital requirement                (0.02)      0.01 
---------------------------------------------------  -------  -------- 
Surplus generation                                      0.23      0.55 
Capital expenditure                                   (0.06)    (0.10) 
Management capital action                                  -      0.03 
Capital distribution - ordinary dividends(2)          (0.10)    (0.28) 
Capital distribution - special dividends(2)                -    (0.20) 
---------------------------------------------------  -------  -------- 
Net surplus movement                                    0.07         - 
---------------------------------------------------  -------  -------- 
Capital surplus at 30 June 2018 / 31 December 2017      0.98      0.91 
===================================================  =======  ======== 
 
 
Notes: 
1. The 2017 comparative period has been updated to reflect the amounts 
 in the Solvency and Financial Condition Report for the year ended 
 31 December 2017, published on 2 May 2018. 
 2. Foreseeable dividends included above are adjusted to exclude 
 the expected dividend waivers in relation to shares held by the 
 employee share trusts, which are held to meet obligations arising 
 on the various share option awards. 
During H1 2018, the Group's own funds increased from GBP2.30 billion 
 to GBP2.39 billion. The Group generated GBP0.25 billion of solvency 
 II capital offset by GBP0.06 billion of capital expenditure and 
 capital distribution of GBP0.10 billion for the 2018 interim dividend. 
Leverage 
The Group's financial leverage increased 1.3 percentage points, 
 but remained conservative at 19.7% (2017: 18.4%). The increase was 
 primarily due to the reduction in shareholders' equity. While the 
 Tier 1 notes issued during 2017 are presented as equity in the balance 
 sheet, the Group considers this to be part of its total leverage. 
                                                          30 Jun      31 Dec 
                                                            2018        2017 
At                                                         GBPbn       GBPbn 
----------------------------------------------------  ----------  ---------- 
Shareholders' equity                                     2,482.1     2,715.1 
Tier 1 notes                                               346.5       346.5 
Financial debt - subordinated debt                         260.9       264.7 
----------------------------------------------------  ----------  ---------- 
Total capital employed                                   3,089.5     3,326.3 
====================================================  ==========  ========== 
Financial-leverage ratio(1)                                19.7%       18.4% 
====================================================  ==========  ========== 
 
 
Note: 
 1. Total IFRS financial debt and Tier 1 notes as a percentage of 
  total IFRS capital employed. 
Credit ratings 
Standard & Poor's and Moody's Investors Service provide insurance 
 financial-strength ratings for U K Insurance Limited, the Group's 
 principal underwriter. U K Insurance Limited is currently rated 
 'A' (strong) with a stable outlook by Standard & Poor's, and 'A2' 
 (good) with a positive outlook by Moody's. 
Regulatory update 
The Group has continued to operate within a highly dynamic and evolving 
 regulatory landscape, particularly in the UK motor insurance market 
 where there are a number of reviews and initiatives, including those 
 that have been announced by the UK Government, the Financial Conduct 
 Authority ("FCA") and the PRA. The Group still awaits the passing 
 of the Civil Liability Bill through Parliament which will bring 
 in new measures to reform the soft-tissue whiplash injury compensation 
 system and introduce a new framework for setting the Personal Injury 
 Discount rate. 
In 2018 the FCA's focus has been on Brexit and pricing practices. 
 The PRA's focus has been on the pillars of its financial risk framework, 
 namely reserving, pricing, reinsurance and investments. The Group 
 is exposed to the risk of changes to regulatory rules, policy or 
 interpretation, and to supervisory expectations or approach, by 
 regulators or other bodies or authorities; and of changes to law, 
 tax, monetary or fiscal policies or their interpretation by Government 
 or Government authorities, any of which may have adverse operational 
 and financial impacts. The Group will continue to support proportionate 
 reforms which result in a level playing field across the industry. 
Principal risks and uncertainties 
The Group carries out a robust assessment of the principal risks 
 facing it in the current and future financial years. Principal risks 
 are defined as having a residual risk impact of GBP40 million or 
 more on profit before tax or net asset value on a 1-in-200 years 
 basis, accounting for customer, financial and reputational impacts. 
 The Group considers that the risk profile remains broadly unchanged 
 over the last six months, since the profile disclosed in the Annual 
 Report and Accounts 2017 risk management section, pages 22 to 25 
 and financial statements, pages 127 to 138. 
Principal risks 
============================================================================= 
Insurance risk 
The risk of loss due to fluctuations in the timings, amount, frequency 
 and severity of an insured event relative to the expectations at 
 the time of underwriting. Insurance risk includes reserve, underwriting, 
 distribution, pricing and reinsurance risks. 
============================================================================= 
Market risk 
The risk of loss resulting from fluctuations in the level and volatility 
 of market prices of assets, liabilities and financial instruments. 
 Market risk includes spread, interest rate and property risks. 
============================================================================= 
Credit risk 
The risk of loss resulting from fluctuations in the credit standing 
 of issuers of securities, counterparties and any debtors to which 
 the Group is exposed. Credit risk includes concentration and counterparty 
 default risks. 
============================================================================= 
Operational risk 
The risk of loss due to inadequate or failed internal processes, 
 people, systems or from external events. Operational risk includes 
 information security, IT resilience and business resilience, partnerships, 
 change, supplier management and outsourcing, financial reporting, 
 model and technology and infrastructure risks. 
Regulatory and conduct risk 
The risks arising out of changes to laws, regulatory rules, policy 
 or interpretation, or to supervisory expectations or approach, that 
 have an adverse operational and financial impact as a result of 
 reputational damage, regulatory or legal censure, fines or prosecutions, 
 and any other type of non-budgeted operational risk losses, associated 
 with the Group's conduct and activities. Regulatory and conduct 
 risk includes compliance risk. 
============================================================================= 
Strategic risk 
The risk of direct or indirect adverse impact on the earnings, capital, 
 or value of the Group's business resulting from the strategies not 
 being optimally chosen, implemented or adapted to changing conditions. 
 Strategic risk includes strategy formulation and implementation 
 risks. 
============================================================================= 
Emerging risks 
The Group's definition of emerging risks is new or developing risks 
 which are often difficult to quantify; they are also highly uncertain 
 and are external to the Group. Emerging risks are identified by 
 management and are recorded within an Emerging Risk Register. Emerging 
 risks are reported to the Board Risk Committee for review and challenge. 
 The Group's emerging risks processes aim to: 
--     identify emerging risks on a timely basis; 
--     manage emerging risks proactively; 
--     mitigate the impact of emerging risks which could affect the delivery 
        of the strategic plan; and 
--     reduce the uncertainty and volatility of the Group's results. 
 
 
 The Group considers its main emerging risks to be: 
======================================================================== 
 Technological change in driving habits reduces consumer need for 
  motor insurance 
  New car technologies, such as crash-prevention technologies and 
  driverless cars, could significantly affect the size and nature 
  of the insurance market and the role of insurers. In addition 
  to the Group's partnership with the Government on automated Driving 
  systems (MOVE_UK), the Group continues to build strong collaborative 
  relationships, including with key manufacturers of driverless 
  cars. 
------------------------------------------------------------------------ 
 Changes to traditional insurance business models 
  New market entrants and changes in consumer expectations could 
  result in significant changes to the structure of the general 
  insurance market and require the Group to update its business 
  model. The Group's strategy, aligned to its mission to make insurance 
  much easier and better value for its customers, is positioned 
  to take advantage of changes in technology and customer behaviours, 
  and to build the Group's partnership capabilities. 
======================================================================== 
 UK economy 
  The UK could enter a prolonged period of reduced growth due to 
  the exit from the European Union, potentially reducing insurance 
  sales and the value of the Group's investment portfolio. Whilst 
  the Group's operations are based mainly in the UK, the Group continues 
  to monitor implications surrounding Brexit negotiations, including: 
  changes to the value of sterling which impact claims and non-claims 
  supplier costs; inflation; recruitment and retention of people; 
  potential changes to direct and indirect tax; and the regulatory 
  impact on the Group's capital position. 
======================================================================== 
 Climate change 
  Climate change could increase the frequency of severe weather 
  events in the UK and, in particular, flooding claims costs. The 
  Group continues to monitor changes in claims experience and considers 
  weather trends as part of its pricing and underwriting approach. 
======================================================================== 
 

Condensed consolidated income statement

For the six months ended 30 June 2018

 
                                                       6 months  6 months   Full year 
                                                           2018      2017        2017 
                                                           GBPm      GBPm        GBPm 
                                               Notes                        (audited) 
=============================================  =====  =========  ========  ========== 
Gross earned premium                               5    1,665.4   1,645.0     3,339.7 
Reinsurance premium                                5    (105.8)    (97.5)     (204.7) 
=============================================  =====  =========  ========  ========== 
Net earned premium                                 5    1,559.6   1,547.5     3,135.0 
Investment return                                  6       95.4      93.0       175.4 
Instalment income                                          59.1      55.8       116.4 
Other operating income                             7       40.0      33.8        62.9 
=============================================  =====  =========  ========  ========== 
Total income                                            1,754.1   1,730.1     3,489.7 
=============================================  =====  =========  ========  ========== 
Insurance claims                                   8  (1,005.0)   (768.2)   (1,571.1) 
Insurance claims recoverable from / (payable 
 to) reinsurers                                    8       36.4    (79.2)     (183.1) 
=============================================  =====  =========  ========  ========== 
Net insurance claims                               8    (968.6)   (847.4)   (1,754.2) 
=============================================  =====  =========  ========  ========== 
Commission expenses                                9    (101.2)   (138.1)     (286.4) 
Operating expenses                                10    (381.2)   (384.9)     (806.3) 
=============================================  =====  =========  ========  ========== 
Total expenses                                          (482.4)   (523.0)   (1,092.7) 
=============================================  =====  =========  ========  ========== 
Operating profit                                          303.1     359.7       642.8 
Finance costs                                     11      (9.3)    (18.3)     (103.8) 
Profit before tax                                         293.8     341.4       539.0 
Tax charge                                        12     (55.0)    (65.9)     (105.0) 
=============================================  =====  =========  ========  ========== 
Profit for the period attributable to 
 owners of the Company                                    238.8     275.5       434.0 
=============================================  =====  =========  ========  ========== 
 
Earnings per share: 
Basic (pence)                                     14       16.9      20.2        31.8 
Diluted (pence)                                   14       16.7      20.0        31.5 
 

Condensed consolidated statement of comprehensive income

For the 6 months ended 30 June 2018

 
                                                         6 months  6 months   Full year 
                                                             2018      2017        2017 
                                                             GBPm      GBPm        GBPm 
                                                                              (audited) 
=======================================================  ========  ========  ========== 
Profit for the period                                       238.8     275.5       434.0 
=======================================================  ========  ========  ========== 
Other comprehensive loss 
Items that will not be reclassified subsequently 
 to the income statement: 
  Actuarial gain on defined benefit pension scheme              -         -         2.1 
  Tax relating to item that will not be reclassified            -         -       (0.4) 
=======================================================  ========  ========  ========== 
                                                                -         -         1.7 
=======================================================  ========  ========  ========== 
Items that may be reclassified subsequently 
 to the income statement: 
  Cash flow hedges                                          (0.5)     (0.4)       (1.1) 
  Fair value (loss) / gains on AFS investments             (69.0)       8.0         8.8 
  Less: realised net gains on AFS investments 
   included in income statement                            (18.4)    (14.8)      (23.2) 
  Tax relating to items that may be reclassified             14.9       1.2         2.5 
=======================================================  ========  ========  ========== 
                                                           (73.0)     (6.0)      (13.0) 
=======================================================  ========  ========  ========== 
Other comprehensive loss for the period net 
 of tax                                                    (73.0)     (6.0)      (11.3) 
=======================================================  ========  ========  ========== 
Total comprehensive income for the period attributable 
 to owners of the Company                                   165.8     269.5       422.7 
=======================================================  ========  ========  ========== 
 

Condensed consolidated balance sheet

As at 30 June 2018

 
                                                        30 Jun      31 Dec 
                                                          2018        2017 
                                                          GBPm        GBPm 
                                                Notes            (audited) 
==============================================  =====  =======  ========== 
Assets 
Goodwill and other intangible assets                     500.0       471.1 
Property, plant and equipment                            164.1       174.4 
Investment property                                      321.4       309.3 
Reinsurance assets                                 16  1,191.2     1,178.5 
Current tax assets                                           -         0.1 
Deferred acquisition costs                               177.6       185.4 
Insurance and other receivables                          944.3       981.2 
Prepayments, accrued income and other assets             130.5       146.2 
Derivative financial instruments                          87.3        84.4 
Retirement benefit asset                                  14.4        14.4 
Financial investments                              17  4,996.5     5,040.4 
Cash and cash equivalents                          18  1,000.5     1,358.6 
Assets held for sale                                         -         4.2 
==============================================  =====  =======  ========== 
Total assets                                           9,527.8     9,948.2 
==============================================  =====  =======  ========== 
 
Equity 
Shareholders' equity                                   2,482.1     2,715.1 
Tier 1 notes                                       19    346.5       346.5 
----------------------------------------------  -----  -------  ---------- 
Total equity                                           2,828.6     3,061.6 
----------------------------------------------  -----  -------  ---------- 
 
Liabilities 
Subordinated liabilities                           20    260.9       264.7 
Insurance liabilities                              21  4,152.0     4,225.7 
Unearned premium reserve                               1,545.2     1,600.3 
Borrowings                                         18     63.3        54.1 
Derivative financial instruments                          46.1        12.0 
Trade and other payables, including insurance 
 payables                                                569.7       658.0 
Deferred tax liabilities                                  17.7        31.1 
Current tax liabilities                                   44.3        40.7 
==============================================  =====  =======  ========== 
Total liabilities                                      6,699.2     6,886.6 
==============================================  =====  =======  ========== 
Total equity and liabilities                           9,527.8     9,948.2 
==============================================  =====  =======  ========== 
 
 

Condensed consolidated statement of changes in equity

For the six months ended 30 June 2018

 
                                                                                                         Tier 
                                                                    Foreign                                 1 
                            Employee                      AFS      exchange                             notes 
                     Share     trust    Capital   revaluation   translation   Retained  Shareholders'   (note    Total 
                   capital    shares   reserves       reserve       reserve   earnings         equity     19)   equity 
                      GBPm      GBPm       GBPm          GBPm          GBPm       GBPm           GBPm    GBPm     GBPm 
================  ========  ========  =========  ============  ============  =========  =============  ======  ======= 
Balance at 1 
 January 
 2017 (audited)      150.0    (34.3)    1,450.0          92.1           1.4      862.3        2,521.5       -  2,521.5 
Profit for the 
 year                    -         -          -             -             -      434.0          434.0       -    434.0 
Other 
 comprehensive 
 (loss) / profit         -         -          -        (11.9)         (1.1)        1.7         (11.3)       -   (11.3) 
Dividends paid           -         -          -             -             -    (225.3)        (225.3)       -  (225.3) 
Shares acquired 
 by 
 employee trusts         -    (19.6)          -             -             -          -         (19.6)       -   (19.6) 
Credit to equity 
 for 
 equity-settled 
 share-based 
 payments                -         -          -             -             -       14.8           14.8       -     14.8 
Shares 
 distributed 
 by employee 
 trusts                  -      19.8          -             -             -     (19.8)              -       -        - 
Tax on 
 share-based 
 payments                -         -          -             -             -        1.0            1.0       -      1.0 
Issue of Tier 1 
 notes                   -         -          -             -             -          -              -   346.5    346.5 
================  ========  ========  =========  ============  ============  =========  =============  ======  ======= 
Balance at 31 
 December 
 2017 (audited)      150.0    (34.1)    1,450.0          80.2           0.3    1,068.7        2,715.1   346.5  3,061.6 
Profit for the 
 year                    -         -          -             -             -      238.8          238.8       -    238.8 
Other 
 comprehensive 
 loss                    -         -          -        (72.5)         (0.5)          -         (73.0)       -   (73.0) 
Dividends and 
 appropriations 
 paid                    -         -          -             -             -    (399.7)        (399.7)       -  (399.7) 
Shares acquired 
 by 
 employee trusts         -    (11.3)          -             -             -          -         (11.3)       -   (11.3) 
Credit to equity 
 for 
 equity-settled 
 share-based 
 payments                -         -          -             -             -       11.8           11.8       -     11.8 
Shares 
 distributed 
 by employee 
 trusts                  -      13.8          -             -             -     (13.8)              -       -        - 
Tax on 
 share-based 
 payments                -         -          -             -             -        0.4            0.4       -      0.4 
Balance at 30 
 June 
 2018                150.0    (31.6)    1,450.0           7.7         (0.2)      906.2        2,482.1   346.5  2,828.6 
================  ========  ========  =========  ============  ============  =========  =============  ======  ======= 
 
 
Balance at 1 January 
 2017 (audited)               150.0  (34.3)  1,450.0   92.1    1.4    862.3  2,521.5  -2,521.5 
Profit for the year               -       -        -      -      -    275.5    275.5  -  275.5 
Other comprehensive 
 loss                             -       -        -  (5.6)  (0.4)        -    (6.0)  -  (6.0) 
Dividends paid                    -       -        -      -      -  (132.4)  (132.4)  -(132.4) 
Shares acquired by 
 employee trusts                  -  (10.5)        -      -      -        -   (10.5)  - (10.5) 
Credit to equity for 
 equity-settled share-based 
 payments                         -       -        -      -      -      6.3      6.3  -    6.3 
Shares distributed 
 by employee trusts               -    12.9        -      -      -   (12.9)        -  -      - 
Tax on share-based 
 payments                         -       -        -      -      -      0.1      0.1  -    0.1 
Balance at 30 June 
 2017                         150.0  (31.9)  1,450.0   86.5    1.0    998.9  2,654.5  -2,654.5 
============================  =====  ======  =======  =====  =====  =======  =======   ======= 
 

Condensed consolidated cash flow statement

For the six months ended 30 June 2018

 
                                                       6 months  6 months   Full year 
                                                           2018      2017        2017 
                                                           GBPm      GBPm        GBPm 
                                                Notes                       (audited) 
==============================================  =====  ========  ========  ========== 
Net cash (used in) / generated from operating 
 activities before investment of insurance 
 assets                                                  (26.8)      27.3       204.0 
Cash generated from investment of insurance 
 assets                                                   125.6     109.6       341.9 
==============================================  =====  ========  ========  ========== 
Net cash generated from operating activities               98.8     136.9       545.9 
==============================================  =====  ========  ========  ========== 
Cash flows from investing activities 
Purchases of property, plant and equipment                (6.1)     (3.8)      (22.4) 
Purchases of intangible assets                           (53.4)    (35.2)      (73.2) 
Proceeds on disposals of property, plant 
 and equipment                                                -         -         0.3 
Proceeds on disposal of assets held for 
 sale                                                      13.8         -           - 
Net cash used in investing activities                    (45.7)    (39.0)      (95.3) 
==============================================  =====  ========  ========  ========== 
Cash flows from financing activities 
Net proceeds from issue of Tier 1 notes            19         -         -       346.5 
Repayment of subordinated liabilities                         -         -     (326.8) 
Dividends and appropriations paid                  13   (399.7)   (132.4)     (225.3) 
Finance costs                                             (9.4)    (18.6)      (31.7) 
Purchase of employee trust shares                        (11.3)    (10.5)      (19.6) 
==============================================  =====  ========  ========  ========== 
Net cash used in financing activities                   (420.4)   (161.5)     (256.9) 
==============================================  =====  ========  ========  ========== 
Net (decrease) / increase in cash and 
 cash equivalents                                       (367.3)    (63.6)       193.7 
Cash and cash equivalents at the beginning 
 of the year                                       18   1,304.5   1,110.8     1,110.8 
Cash and cash equivalents at the end 
 of the year                                       18     937.2   1,047.2     1,304.5 
==============================================  =====  ========  ========  ========== 
 

Notes to the condensed consolidated financial statements

 
Corporate information 
 Direct Line Insurance Group plc is a public limited company registered 
 in England and Wales (company number 02280426). The address of the 
 registered office is Churchill Court, Westmoreland Road, Bromley 
 BR1 1DP, England. 
 1. General information The financial information for the year ended 
 31 December 2017 and included in the condensed consolidated financial 
 statements does not constitute statutory accounts as defined in 
 S434 of the Companies Act 2006, but has been abridged from the statutory 
 accounts for that year which have been delivered to the Registrar 
 of Companies. The independent auditor's report on the Group accounts 
 for the year ended 31 December 2017 is unqualified, does not draw 
 attention to any matters by way of emphasis and does not include 
 a statement under S498(2) of (3) of the Companies Act 2006. 2. Accounting 
 policies Basis of preparation 
 The annual financial statements of the Group are prepared in accordance 
 with International Financial Reporting Standards as adopted by the 
 European Union. The condensed consolidated financial statements 
 included in this half-yearly financial report have been prepared 
 in accordance with International Accounting Standard 34 'Interim 
 Financial Reporting' as adopted by the European Union. 
 The Group has adopted IFRS 15 'Revenue from Contracts with Customers' 
 for the first time during 2018 which has had no significant impact 
 on the condensed consolidated financial statements. The Group has 
 also adopted a number of new amendments to International Financial 
 Reporting Standards and International Accounting Standards that 
 became effective for the Group for the first time during 2018. However, 
 these have had no impact on the condensed consolidated financial 
 statements. 
 Going concern 
 The Directors, having assessed the principal risks of the Group 
 over the full duration of the planning cycle, consider it appropriate 
 to adopt the going concern basis in preparing the interim consolidated 
 financial statements. 
 Accounting policies and accounting developments 
 The Group has elected to apply the exemption within IFRS 4 'Insurance 
 Contracts' that allows insurers to defer the application of IFRS 
 9 'Financial Instruments: Recognition and Measurement' for the period 
 commencing I January 2018 to the period commencing 1 January 2021 
 and will therefore continue applying IAS 39 'Financial Instruments: 
 Recognition and Measurement' to its financial assets and financial 
 liabilities during the period of the exemption. This is a change 
 in accounting policy to those applied in the Group's latest annual 
 audited financial statements when the application of IAS 39 was 
 mandatory. In accordance with the requirements of IFRS 4 the Group 
 made an assessment of its liabilities arising from contracts within 
 the scope of IFRS 4 as at 31 December 2015 and determined that they 
 were more than 90% of the total carrying amounts of all its liabilities. 
 The Group will continue to apply the temporary exemption until 1 
 January 2021 unless there is a change in the Group's activities 
 and they are no longer predominantly connected with insurance activities. 
 With the exception of the accounting policy change explained above 
 the Group's other accounting policies, presentation and methods 
 of computation that are followed in the condensed consolidated financial 
 statements are the same as applied in the Group's latest annual 
 audited financial statements. 
 The Group will adopt IFRS 16 'Leases' from 1 January 2019 on a fully 
 retrospective basis. The Group continues to assess the impact of 
 the prior year adjustment on transition and does not expect the 
 impact on operating expenses or finance costs to be material. 
 3. Critical accounting estimates and judgements 
 Full details of critical accounting estimates and judgements used 
 in applying the Group's accounting policies are outlined on pages 
 125 to 126 of the Annual Reports & Accounts 2017. There have been 
 no significant changes to the principles or assumptions of these 
 critical accounting estimates and judgements during the period. 
 

4. Segmental analysis

The table below analyses the Group's revenue and results by reportable segment for the six months ended 30 June 2018.

 
                                                         Rescue 
                                                            and 
                                                          other 
                                                       personal                  Total 
                                      Motor     Home      lines  Commercial      Group 
                                       GBPm     GBPm       GBPm        GBPm       GBPm 
==================================  =======  =======  =========  ==========  ========= 
Gross written premium                 839.8    290.7      209.9       269.9    1,610.3 
==================================  =======  =======  =========  ==========  ========= 
Gross earned premium                  835.0    370.7      206.4       253.3    1,665.4 
Reinsurance premium                  (69.2)   (16.1)      (0.9)      (19.6)    (105.8) 
==================================  =======  =======  =========  ==========  ========= 
Net earned premium                    765.8    354.6      205.5       233.7    1,559.6 
Investment return                      65.4      9.7        3.2        17.1       95.4 
Instalment income                      44.0     10.9        1.1         3.1       59.1 
Other operating income                 26.8      2.6        7.1         3.5       40.0 
==================================  =======  =======  =========  ==========  ========= 
Total income                          902.0    377.8      216.9       257.4    1,754.1 
==================================  =======  =======  =========  ==========  ========= 
Insurance claims                    (496.2)  (230.1)    (144.6)     (134.1)  (1,005.0) 
Insurance claims recoverable from 
 / (payable to) reinsurers             32.6      0.7      (0.1)         3.2       36.4 
==================================  =======  =======  =========  ==========  ========= 
Net insurance claims                (463.6)  (229.4)    (144.7)     (130.9)    (968.6) 
==================================  =======  =======  =========  ==========  ========= 
Commission expenses                  (13.6)   (38.1)      (8.7)      (40.8)    (101.2) 
Operating expenses                  (186.8)   (89.2)     (48.6)      (56.6)    (381.2) 
==================================  =======  =======  =========  ==========  ========= 
Total expenses                      (200.4)  (127.3)     (57.3)      (97.4)    (482.4) 
==================================  =======  =======  =========  ==========  ========= 
Operating profit                      238.0     21.1       14.9        29.1      303.1 
==================================  =======  =======  =========  ==========  ========= 
Finance costs                                                                    (9.3) 
==================================  =======  =======  =========  ==========  ========= 
Profit before tax                                                                293.8 
==================================  =======  =======  =========  ==========  ========= 
 
Underwriting profit / (loss)          101.8    (2.1)        3.5         5.4      108.6 
==================================  =======  =======  =========  ==========  ========= 
Loss ratio                            60.5%    64.7%      70.4%       56.0%      62.1% 
Commission ratio                       1.8%    10.7%       4.2%       17.5%       6.5% 
Expense ratio                         24.4%    25.2%      23.7%       24.2%      24.4% 
==================================  =======  =======  =========  ==========  ========= 
COR                                   86.7%   100.6%      98.3%       97.7%      93.0% 
==================================  =======  =======  =========  ==========  ========= 
 
 
    Note: 
1. Results for the six months ended 30 June 2018 are based on total Group operations 
 including restructuring and Run-off. 
 

The table below analyses the Group's revenue and results by reportable segment for the six months ended 30 June 2017.

 
                                                           Rescue 
                                                        and other 
                                                         personal                  Total 
                                  Motor(1,2)     Home       lines  Commercial   Group(2) 
                                        GBPm     GBPm        GBPm        GBPm       GBPm 
================================  ==========  =======  ==========  ==========  ========= 
Gross written premium                  824.4    388.1       213.3       268.4    1,694.2 
================================  ==========  =======  ==========  ==========  ========= 
Gross earned premium                   773.5    409.1       209.8       252.6    1,645.0 
Reinsurance premium                   (65.7)   (12.1)       (0.8)      (18.9)     (97.5) 
================================  ==========  =======  ==========  ==========  ========= 
Net earned premium                     707.8    397.0       209.0       233.7    1,547.5 
Investment return                       62.6     11.2         2.4        16.8       93.0 
Instalment income                       40.5     11.4         1.0         2.9       55.8 
Other operating income                  25.7      0.4         6.3         1.4       33.8 
================================  ==========  =======  ==========  ==========  ========= 
Total income                           836.6    420.0       218.7       254.8    1,730.1 
================================  ==========  =======  ==========  ==========  ========= 
Insurance claims                     (307.7)  (191.1)     (136.2)     (133.2)    (768.2) 
Insurance claims (payable to) / 
 recoverable from reinsurers          (86.2)      0.4         0.5         6.1     (79.2) 
================================  ==========  =======  ==========  ==========  ========= 
Net insurance claims                 (393.9)  (190.7)     (135.7)     (127.1)    (847.4) 
================================  ==========  =======  ==========  ==========  ========= 
Commission expenses                   (18.3)   (67.4)      (10.5)      (41.9)    (138.1) 
Operating expenses                   (185.0)   (94.4)      (49.9)      (55.6)    (384.9) 
================================  ==========  =======  ==========  ==========  ========= 
Total expenses                       (203.3)  (161.8)      (60.4)      (97.5)    (523.0) 
================================  ==========  =======  ==========  ==========  ========= 
Operating profit                       239.4     67.5        22.6        30.2      359.7 
================================  ==========  =======  ==========  ==========  ========= 
Finance costs                                                                     (18.3) 
================================  ==========  =======  ==========  ==========  ========= 
Profit before tax                                                                  341.4 
================================  ==========  =======  ==========  ==========  ========= 
 
Underwriting profit                    110.6     44.5        12.9         9.1      177.1 
================================  ==========  =======  ==========  ==========  ========= 
Loss ratio                             55.7%    48.0%       64.9%       54.4%      54.8% 
Commission ratio                        2.6%    17.0%        5.0%       17.9%       8.9% 
Expense ratio                          26.1%    23.8%       23.9%       23.8%      24.9% 
================================  ==========  =======  ==========  ==========  ========= 
COR                                    84.4%    88.8%       93.8%       96.1%      88.6% 
================================  ==========  =======  ==========  ==========  ========= 
 
 
    Note: 
      1. Motor segment for the six months ended 30 June 2017 include Run-off 
       and restructuring. These results were total income GBP0.4 million, 
       net insurance claims GBP9.6 million and restructuring costs GBP4.5 
       million. 
       2. Comparative ratios for Motor segment, prior to the re-presentation 
       of Run-off and restructuring, are shown below: 
 
 
                             Total 
                   Motor   Ongoing 
=================  =====  ======== 
Loss ratio         57.0%     55.4% 
Commission ratio    2.6%      8.9% 
Expense ratio      25.5%     24.6% 
COR                85.1%     88.9% 
=================  =====  ======== 
 

The table below analyses the Group's revenue and results by reportable segment for the year ended 31 December 2017 (audited).

 
                                                           Rescue 
                                                        and other 
                                                         personal                  Total 
                                  Motor(1,2)     Home       lines  Commercial   Group(2) 
                                        GBPm     GBPm        GBPm        GBPm       GBPm 
================================  ==========  =======  ==========  ==========  ========= 
Gross written premium                1,670.4    799.1       421.1       501.5    3,392.1 
================================  ==========  =======  ==========  ==========  ========= 
Gross earned premium                 1,603.0    819.4       419.2       498.1    3,339.7 
Reinsurance premium                  (132.4)   (28.9)       (1.6)      (41.8)    (204.7) 
================================  ==========  =======  ==========  ==========  ========= 
Net earned premium                   1,470.6    790.5       417.6       456.3    3,135.0 
Investment return                      117.9     21.1         4.6        31.8      175.4 
Instalment income                       85.3     23.1         2.1         5.9      116.4 
Other operating income                  43.0      0.9        12.9         6.1       62.9 
================================  ==========  =======  ==========  ==========  ========= 
Total income                         1,716.8    835.6       437.2       500.1    3,489.7 
================================  ==========  =======  ==========  ==========  ========= 
Insurance claims                     (717.1)  (403.3)     (273.8)     (176.9)  (1,571.1) 
Insurance claims (payable to) / 
 recoverable from reinsurers         (135.8)      2.8         0.5      (50.6)    (183.1) 
================================  ==========  =======  ==========  ==========  ========= 
Net insurance claims                 (852.9)  (400.5)     (273.3)     (227.5)  (1,754.2) 
================================  ==========  =======  ==========  ==========  ========= 
Commission expenses                   (36.7)  (139.7)      (22.9)      (87.1)    (286.4) 
Operating expenses                   (430.8)  (166.6)      (97.4)     (111.5)    (806.3) 
================================  ==========  =======  ==========  ==========  ========= 
Total expenses                       (467.5)  (306.3)     (120.3)     (198.6)  (1,092.7) 
================================  ==========  =======  ==========  ==========  ========= 
Operating profit                       396.4    128.8        43.6        74.0      642.8 
================================  ==========  =======  ==========  ==========  ========= 
Finance costs                                                                    (103.8) 
================================  ==========  =======  ==========  ==========  ========= 
Profit before tax                                                                  539.0 
================================  ==========  =======  ==========  ==========  ========= 
 
Underwriting profit                    150.2     83.7        24.0        30.2      288.1 
================================  ==========  =======  ==========  ==========  ========= 
Loss ratio                             58.0%    50.6%       65.4%       49.9%      56.0% 
Commission ratio                        2.5%    17.7%        5.5%       19.1%       9.1% 
Expense ratio                          29.3%    21.1%       23.4%       24.4%      25.7% 
================================  ==========  =======  ==========  ==========  ========= 
COR                                    89.8%    89.4%       94.3%       93.4%      90.8% 
================================  ==========  =======  ==========  ==========  ========= 
 
 
    Note: 
      1. Motor segment for the period ended 31 December 2017 include Run-off 
       and restructuring. These results were total income GBP0.7 million, 
       net insurance claims GBP43.1 million and restructuring costs GBP11.9 
       million. 
       2. Comparative ratios for Motor segment, prior to the re-presentation 
       of Run-off and restructuring, are shown below: 
 
 
                             Total 
                   Motor   Ongoing 
=================  =====  ======== 
Loss ratio         60.9%     57.4% 
Commission ratio    2.5%      9.1% 
Expense ratio      28.5%     25.3% 
COR                91.9%     91.8% 
=================  =====  ======== 
 

5. Net earned premium

 
                                                     6 months  6 months   Full year 
                                                         2018      2017        2017 
                                                         GBPm      GBPm        GBPm 
                                                                          (audited) 
===================================================  ========  ========  ========== 
Gross earned premium: 
  Gross written premium                               1,610.3   1,694.2     3,392.1 
  Movement in unearned premium reserve                   55.1    (49.2)      (52.4) 
===================================================  ========  ========  ========== 
                                                      1,665.4   1,645.0     3,339.7 
===================================================  ========  ========  ========== 
Reinsurance premium: 
  Premium payable                                      (93.1)    (81.6)     (208.4) 
  Movement in reinsurance unearned premium reserve     (12.7)    (15.9)         3.7 
===================================================  ========  ========  ========== 
                                                      (105.8)    (97.5)     (204.7) 
===================================================  ========  ========  ========== 
Total                                                 1,559.6   1,547.5     3,135.0 
===================================================  ========  ========  ========== 
 

6. Investment return

 
                                                6 months  6 months   Full year 
                                                    2018      2017        2017 
                                                    GBPm      GBPm        GBPm 
                                                                     (audited) 
==============================================  ========  ========  ========== 
Investment income: 
  Interest income from debt securities              62.7      68.0       137.5 
  Cash and cash equivalent interest income           3.0       1.7         3.0 
  Interest income from infrastructure debt           3.3       3.6         6.8 
  Interest income from commercial real estate 
   loans                                             2.7       1.1         3.6 
----------------------------------------------  --------  --------  ---------- 
  Interest income                                   71.7      74.4       150.9 
  Rental income from investment property             7.9       8.4        16.2 
----------------------------------------------  --------  --------  ---------- 
                                                    79.6      82.8       167.1 
----------------------------------------------  --------  --------  ---------- 
Net realised gains / (losses): 
  AFS debt securities                               18.4      14.8        23.2 
  Derivatives                                       23.7     109.3       175.0 
  Investment property                                  -     (0.3)         1.6 
                                                    42.1     123.8       199.8 
==============================================  ========  ========  ========== 
Net unrealised (losses) / gains: 
  Impairment of loans and receivables                  -     (3.4)       (9.5) 
  Derivatives                                     (38.4)   (120.1)     (202.0) 
  Investment property                               12.1       9.9        20.0 
==============================================  ========  ========  ========== 
                                                  (26.3)   (113.6)     (191.5) 
==============================================  ========  ========  ========== 
Total                                               95.4      93.0       175.4 
==============================================  ========  ========  ========== 
 

The table below analyses the realised and unrealised gains and losses on derivative instruments included in investment return.

 
                                           Realised  Unrealised  Realised  Unrealised 
                                           --------  ----------  --------  ---------- 
                                           6 months    6 months  6 months    6 months 
                                               2018        2018      2017        2017 
                                               GBPm        GBPm      GBPm        GBPm 
                                           ========  ========== 
Derivative gains / (losses): 
Foreign exchange forward contracts(1)         (3.6)      (58.7)      41.8        54.6 
Associated foreign exchange risk               36.2        11.3      61.5     (166.6) 
=========================================  ========  ==========  ========  ========== 
Net gains / (losses) on foreign exchange 
 forward contracts                             32.6      (47.4)     103.3     (112.0) 
=========================================  ========  ==========  ========  ========== 
Interest rate swaps(1)                          6.3        32.3       9.4      (18.4) 
Associated interest rate risk on hedged 
 items                                       (15.2)      (23.3)     (3.4)        10.3 
=========================================  ========  ==========  ========  ========== 
Net (losses) / gains on interest rate 
 derivatives                                  (8.9)         9.0       6.0       (8.1) 
Total                                          23.7      (38.4)     109.3     (120.1) 
=========================================  ========  ==========  ========  ========== 
 
 
                                                                     Realised   Unrealised 
                                                                   ===========  =========== 
                                                                     Full year    Full year 
                                                                          2017         2017 
                                                                     (audited)    (audited) 
                                                                          GBPm         GBPm 
      ===========================================================  ===========  =========== 
      Derivative gains / (losses): 
      Foreign exchange forward contracts(1)                              107.8         62.5 
      Associated foreign exchange risk                                    68.4      (259.1) 
      ===========================================================  ===========  =========== 
      Net gains / (losses) on foreign exchange forward contracts         176.2      (196.6) 
      ===========================================================  ===========  =========== 
      Interest rate swaps(1)                                               1.8        (1.7) 
      Associated interest rate risk                                      (3.0)        (3.7) 
      ===========================================================  ===========  =========== 
      Net losses on interest rate derivatives                            (1.2)        (5.4) 
      Total                                                              175.0      (202.0) 
      ===========================================================  ===========  =========== 
 
 
    Note: 
1. Foreign exchange forward contracts are at fair value through the income statement 
 and interest rate swaps are designated as hedging instruments. 
 

7. Other operating income

 
                                                    6 months  6 months   Full year 
                                                        2018      2017        2017 
                                                        GBPm      GBPm        GBPm 
                                                                         (audited) 
==================================================  ========  ========  ========== 
Vehicle replacement referral income                      8.4       8.3        16.9 
Revenue from vehicle recovery and repair services        5.8       9.8        11.3 
Legal services income                                    5.8       5.6        11.0 
Other income(1,2)                                       20.0      10.1        23.7 
==================================================  ========  ========  ========== 
Total                                                   40.0      33.8        62.9 
==================================================  ========  ========  ========== 
 
 
    Notes: 
1. Other income includes salvage income and fee income from insurance intermediary 
 services. 
 2. Other income includes a GBP9.6 million gain on the sale of a property in 
 Bristol. 
 

8. Net insurance claims

 
                                       Gross  Reinsurance       Net     Gross  Reinsurance       Net 
                                    ========  ===========  ========  ========  ===========  ======== 
                                    6 months     6 months  6 months  6 months     6 months  6 months 
                                        2018         2018      2018      2017         2017      2017 
                                        GBPm         GBPm      GBPm      GBPm         GBPm      GBPm 
==================================  ========  ===========  ========  ========  ===========  ======== 
Current accident year claims 
 paid                                  503.8        (0.1)     503.7     452.4        (0.1)     452.3 
Prior accident year claims 
 paid                                  574.9       (10.9)     564.0     573.4        (5.7)     567.7 
Movement in insurance liabilities     (73.7)       (25.4)    (99.1)   (257.6)         85.0   (172.6) 
==================================  ========  ===========  ========  ========  ===========  ======== 
Total                                1,005.0       (36.4)     968.6     768.2         79.2     847.4 
==================================  ========  ===========  ========  ========  ===========  ======== 
 
 
                                         Gross  Reinsurance         Net 
                                    ==========  ===========  ========== 
                                     Full year    Full year   Full year 
                                          2017         2017        2017 
                                          GBPm         GBPm        GBPm 
                                     (audited)    (audited)   (audited) 
==================================  ==========  ===========  ========== 
Current accident year claims paid      1,165.0        (0.2)     1,164.8 
Prior accident year claims paid          847.0       (13.8)       833.2 
Movement in insurance liabilities      (440.9)        197.1     (243.8) 
==================================  ==========  ===========  ========== 
Total                                  1,571.1        183.1     1,754.2 
==================================  ==========  ===========  ========== 
 
 
                                                     6 months  6 months   Full year 
                                                         2018      2017        2017 
                                                         GBPm      GBPm        GBPm 
                                                                          (audited) 
===================================================  ========  ========  ========== 
Claims handling expenses included in net insurance 
 claims                                                  91.1      86.6       174.8 
===================================================  ========  ========  ========== 
 
 
    Note: 
1. Results for the period ended 30 June 2018 are based on total Group operations 
 including Run-off. Comparative data has been re-presented accordingly. 
 

9. Commission expenses

 
                                                6 months  6 months   Full year 
                                                    2018      2017        2017 
                                                    GBPm      GBPm        GBPm 
                                                                     (audited) 
==============================================  ========  ========  ========== 
Commission expenses                                 97.7     117.1       225.4 
Expenses incurred under profit participations        3.5      21.0        61.0 
==============================================  ========  ========  ========== 
Total                                              101.2     138.1       286.4 
==============================================  ========  ========  ========== 
 

10. Operating expenses

 
                                                  6 months  6 months   Full year 
                                                      2018      2017        2017 
                                                      GBPm      GBPm        GBPm 
                                                                       (audited) 
================================================  ========  ========  ========== 
Staff costs(1)                                       137.0     136.1       280.1 
Other operating expenses(1,2)                        137.7     149.0       273.6 
Marketing                                             65.9      59.0       113.7 
Amortisation and impairment of other intangible 
 assets                                               24.4      26.7       111.0 
Depreciation                                          16.2      14.1        27.9 
================================================  ========  ========  ========== 
Total                                                381.2     384.9       806.3 
================================================  ========  ========  ========== 
 
 
    Notes: 
1. Staff costs and other operating expenses attributable to claims handling 
 activities are allocated to the cost of insurance claims. 
 2. Other operating expenses includes IT costs, insurance levies, professional 
 fees and property costs. 
 
 

11. Finance costs

 
                                                      6 months  6 months   Full year 
                                                          2018      2017        2017 
                                                          GBPm      GBPm        GBPm 
                                                                           (audited) 
====================================================  ========  ========  ========== 
Interest expense on subordinated liabilities              11.5      23.1        44.8 
Net interest received on designated hedging 
 instrument(1)                                           (2.2)     (4.5)       (8.0) 
Unrealised loss on designated hedging instrument(1)        3.7       6.3        10.4 
Unrealised gain on associated interest rate 
 risk on hedged item(1)                                  (3.9)     (6.9)      (11.7) 
Realised gain on associated interest rate risk 
 on hedged item(1)                                           -         -      (11.3) 
Premium paid to repurchase subordinated liabilities 
 and associated transaction costs                            -         -        77.4 
Amortisation of arrangement costs and discount 
 on issue of subordinated liabilities                      0.2       0.3         2.2 
====================================================  ========  ========  ========== 
Total                                                      9.3      18.3       103.8 
====================================================  ========  ========  ========== 
 
 
    Note: 
1. As described in note 20, on 27 April 2012 the Group issued subordinated guaranteed 
 dated notes with a nominal value of GBP500 million at a fixed rate of 9.25%. 
 On the same date, the Group also entered into a 10-year designated hedging instrument 
 to exchange the fixed rate of interest on the notes for a floating rate of three-month 
 LIBOR plus a spread of 706 basis points, which increased to 707 basis points 
 with effect from 29 July 2013. On 8 December 2017, the Group redeemed GBP250 
 million nominal value of the notes. 
 
 
12. Tax charge                                               6 months  6 months   Full year 
                                                    2018      2017        2017 
                                                    GBPm      GBPm        GBPm 
                                                                     (audited) 
 =============================================  ========  ========  ========== 
 Current taxation: 
   Charge for the period                            56.9      69.9       114.4 
   (Over) / under provision in respect of the 
    prior period                                   (2.8)       6.4         5.3 
 ---------------------------------------------  --------  --------  ---------- 
                                                    54.1      76.3       119.7 
 =============================================  ========  ========  ========== 
 Deferred taxation: 
   Credit for the period                           (2.1)     (2.2)       (5.8) 
   Under / (over) provision in respect of the 
    prior period                                     3.0     (8.2)       (8.9) 
 =============================================  ========  ========  ========== 
                                                     0.9    (10.4)      (14.7) 
 =============================================  ========  ========  ========== 
 Current taxation                                   54.1      76.3       119.7 
 Deferred taxation                                   0.9    (10.4)      (14.7) 
 =============================================  ========  ========  ========== 
 Tax charge for the period                          55.0      65.9       105.0 
 =============================================  ========  ========  ========== 
 13. Dividends and appropriations                                                6 months  6 months   Full year 
                                                     2018      2017        2017 
                                                     GBPm      GBPm        GBPm 
                                                                      (audited) 
 ==============================================  ========  ========  ========== 
 Amounts recognised as distributions to equity 
  holders in the period: 
 2017 final dividend of 13.6p per share paid 
  on 17 May 2018                                    186.1         -           - 
 2016 final dividend of 9.7p per share paid 
  on 18 May 2017                                        -     132.4       132.4 
 2017 first interim dividend of 6.8p per share 
  paid on 8 September 2017                              -         -        92.9 
 2017 special dividend of 15.0p per share paid 
  on 17 May 2018                                    205.3         -           - 
 Coupon payments in respect of Tier 1 notes(1) 
  paid on 7 June 2018                                 8.3         -           - 
 ==============================================  ========  ========  ========== 
                                                    399.7     132.4       225.3 
 ==============================================  ========  ========  ========== 
 
 Note: 
 1. Coupon payments on the Tier 1 notes issued in December 2017 are 
 treated as an appropriation of retained profits and, accordingly, 
 are accounted for when paid. 
 The trustees of the employee share trusts waived their entitlement 
 to dividends on shares held to meet obligations arising on certain 
 share awards, which reduced the total dividends paid for the six 
 months ended 30 June 2018 by GBP1.8 million (six months ended 30 
 June 2017: GBP1.0 million and year ended 31 December 2017: GBP1.6 
 million). 
 14. Earnings per share 
 Earnings per share is calculated by dividing earnings attributable 
 to the owners of the Company by the weighted average number of Ordinary 
 Shares during the year. 
 Basic 
 Basic earnings per share is calculated by dividing the earnings 
 attributable to the owners of the Company by the weighted average 
 number of Ordinary Shares for the purposes of basic earnings per 
 share during the period, excluding Ordinary Shares held as employee 
 trust shares.                                                 6 months  6 months   Full year 
                                                      2018      2017        2017 
                                                      GBPm      GBPm        GBPm 
                                                                       (audited) 
 ===============================================  ========  ========  ========== 
 Earnings attributable to owners of the Company      238.8     275.5       434.0 
 Coupon payments in respect of Tier 1 notes          (8.3)         -           - 
 -----------------------------------------------  --------  --------  ---------- 
 Profit for the calculation of earnings per 
  share                                              230.5     275.5       434.0 
 -----------------------------------------------  --------  --------  ---------- 
 Weighted average number of Ordinary Shares 
  (millions)                                       1,366.5   1,365.5     1,366.1 
 ===============================================  ========  ========  ========== 
 Basic earnings per share (pence)                     16.9      20.2        31.8 
 ===============================================  ========  ========  ========== 
Diluted 
 Diluted earnings per share is calculated by dividing the earnings attributable 
 to the owners of the Company by the weighted average number of Ordinary Shares 
 during the period adjusted for the dilutive potential Ordinary Shares. The Company 
 has share options and contingently issuable shares as categories of dilutive 
 potential Ordinary Shares. 
                                                  6 months  6 months   Full year 
                                                       2018      2017        2017 
                                                       GBPm      GBPm        GBPm 
                                                                        (audited) 
  ===============================================  ========  ========  ========== 
  Earnings attributable to owners of the Company      238.8     275.5       434.0 
  Coupon payments in respect of Tier 1 notes          (8.3)         -           - 
  ===============================================  ========  ========  ========== 
  Profit for the calculation of earnings per 
   share                                              230.5     275.5       434.0 
  ===============================================  ========  ========  ========== 
  Weighted average number of Ordinary Shares 
   (millions)                                       1,366.5   1,365.5     1,366.1 
  Effect of dilutive potential of share options 
   and contingently issuable shares (millions)         14.5      12.7        12.9 
  ===============================================  ========  ========  ========== 
  Weighted average number of Ordinary Shares 
   for the purpose of diluted earnings per share 
   (millions)                                       1,381.0   1,378.2     1,379.0 
  ===============================================  ========  ========  ========== 
  Diluted earnings per share (pence)                   16.7      20.0        31.5 
  ===============================================  ========  ========  ========== 
15. Net assets per share and return on equity 
Net asset value per share is calculated as total shareholders' equity divided 
 by the number of Ordinary Shares at the end of 
 the period excluding shares held by employee share trusts. 
 Tangible net asset value per share is calculated as total shareholders' equity 
 less goodwill and other intangible assets divided 
 by the number of Ordinary Shares at the end of the period excluding shares 
 held by employee share trusts. 
The table below analyses net asset and tangible net asset value per share. 
                                                                                            30 Jun         Full year 
                                                                                              2018              2017 
                                                                                              GBPm              GBPm 
At                                                                                                         (audited) 
===================================================================================  =============  ================ 
Net assets                                                                                 2,482.1           2,715.1 
Goodwill and other intangible assets(1)                                                    (500.0)           (471.1) 
Tangible net assets                                                                        1,982.1           2,244.0 
===================================================================================  =============  ================ 
Number of Ordinary Shares (millions)                                                       1,375.0           1,375.0 
Shares held by employee share trusts (millions)                                              (9.3)             (9.9) 
===================================================================================  =============  ================ 
Closing number of Ordinary Shares (millions)                                               1,365.7           1,365.1 
===================================================================================  =============  ================ 
Net asset value per share (pence)                                                            181.7             198.9 
Tangible net asset value per share (pence)                                                   145.1             164.4 
===================================================================================  =============  ================ 
 
 
Note: 
1. Goodwill has arisen on acquisition by the Group of subsidiary companies. 
 Intangible assets are primarily comprised of software development costs. 
 

Return on equity

The table below details the calculation of return on equity.

 
                                                  6 months  6 months   Full year 
                                                      2018      2017        2017 
                                                      GBPm      GBPm        GBPm 
                                                                       (audited) 
================================================  ========  ========  ========== 
Earnings attributable to owners of the Company       238.8     275.5       434.0 
Coupon payments in respect of Tier 1 notes           (8.3)         -           - 
================================================  ========  ========  ========== 
Profit for the calculation of return on equity       230.5     275.5       434.0 
================================================  ========  ========  ========== 
Annualised profit for the calculation of return 
 on equity (1)                                       461.0     551.0       434.0 
================================================  ========  ========  ========== 
Opening shareholders' equity                       2,715.1   2,521.5     2,521.5 
Closing shareholders' equity                       2,482.1   2,654.5     2,715.1 
                                                            ========  ========== 
Average shareholders' equity                       2,598.6   2,588.0     2,618.3 
================================================  ========  ========  ========== 
Return on equity for period                           8.9%     10.6%       16.6% 
Return on equity annualised(1)                       17.7%     21.3%       16.6% 
================================================  ========  ========  ========== 
 
 
Note: 
1. Profit has been annualised using profit for the 6 months ended 30 June 2018 
 (2017: 6 months ended 30 June 2017). 
 

16. Reinsurance assets

 
                                                      Note   30 Jun   Full year 
                                                               2018        2017 
                                                               GBPm        GBPm 
At                                                                    (audited) 
====================================================  ====  =======  ========== 
Reinsurers' share of general insurance liabilities          1,161.5     1,141.1 
Impairment provision(1)                                      (54.9)      (59.9) 
====================================================  ====  =======  ========== 
Total excluding reinsurers unearned premium reserve     21  1,106.6     1,081.2 
Reinsurers' unearned premium reserve                           84.6        97.3 
====================================================  ====  =======  ========== 
Total                                                       1,191.2     1,178.5 
====================================================  ====  =======  ========== 
 
 
Note: 
1. Impairment provision relates to reinsurance debtors allowing for the risk 
 that reinsurance assets may not be collected or where the reinsurer's credit 
 rating has been significantly downgraded and may have difficulty in meeting 
 its obligations. 
 

17. Financial investments

 
                                    30 Jun   Full year 
                                      2018        2017 
                                      GBPm        GBPm 
At                                           (audited) 
=================================  =======  ========== 
AFS debt securities 
Corporate                          4,162.7     4,170.5 
Supranational                         43.2        43.9 
Local government                      38.2        12.2 
Sovereign                            165.8       224.8 
Total                              4,409.9     4,451.4 
Held-to-maturity debt securities 
Corporate                            102.3       103.6 
Total debt securities              4,512.2     4,555.0 
=================================  =======  ========== 
Total debt securities 
Fixed interest rate(1)             4,475.8     4,540.1 
Floating interest rate                36.4        14.9 
=================================  =======  ========== 
Total                              4,512.2     4,555.0 
Loans and receivables 
Infrastructure debt                  301.0       316.4 
Commercial real estate loans         183.3       169.0 
=================================  =======  ========== 
Total                              4,996.5     5,040.4 
=================================  =======  ========== 
 
 
Note: 
1. The Group swaps a fixed interest rate for a floating rate of 
 interest on its US Dollar, Euro and a small amount of its Sterling 
 corporate debt securities by entering into interest rate derivatives. 
 The hedged amount at 30 June 2018 was GBP1,329.0 million (31 December 
 2017: GBP1,591.5 million). 
 

18. Cash and cash equivalents and borrowings

 
                                                   30 Jun   Full year 
                                                     2018        2017 
                                                     GBPm        GBPm 
                                                            (audited) 
================================================  =======  ========== 
Cash at bank and in hand                            165.5       258.0 
Short-term deposits with credit institutions(1)     835.0     1,100.6 
================================================  =======  ========== 
Cash and cash equivalents                         1,000.5     1,358.6 
Bank overdrafts(2)                                 (63.3)      (54.1) 
Cash and bank overdrafts(3)                         937.2     1,304.5 
================================================  =======  ========== 
 
 
Notes: 
1. This represents money market funds with no notice period for 
 withdrawal. 
2. Bank overdrafts represent short-term timing differences between 
 transactions posted in the records of the Group and transactions 
 flowing through the accounts at the bank. 
3. Cash and bank overdrafts disclosure note is included for the 
 purposes of the consolidated cash flow statement. 
The effective interest rate on short-term deposits with credit institutions 
 for the six months ended 30 June 2018 was 0.49% 
 (31 December 2017: 0.29%) and average maturity at 30 June 2018 
 was 10 days (31 December 2017: 10 days). 
 

19. Tier 1 notes

 
                                             30 Jun                   Full year 
                                               2018                        2017 
                                               GBPm                        GBPm 
                                                                      (audited) 
=================================  ================  ========================== 
Tier 1 notes                                  346.5                       346.5 
=================================  ================  ========================== 
On 7 December 2017, the Group issued GBP350 million of fixed rate 
 perpetual Tier 1 notes with a coupon rate of 4.75% per annum. 
The Group has an optional redemption date of 7 December 2027. If 
 the notes are not repaid on that date, a fixed rate of interest 
 per annum will be reset. The notes are direct, unsecured and subordinated 
 obligations of the issuer ranking pari passu and without any preference 
 amongst themselves. 
The Tier 1 notes are treated as a separate category within equity 
 and the coupon payments are recognised outside of the profit after 
 tax result and directly in shareholders' equity. 
The Group has the option to cancel the coupon payment which becomes 
 mandatory upon breach of non-compliance with the Group SCR, a breach 
 of the minimum capital requirement or where the Group has insufficient 
 distributable reserves. 
 

20. Subordinated liabilities

 
                                                       30 Jun      Full year 
                                                         2018           2017 
                                                         GBPm           GBPm 
                                                                   (audited) 
==================================================  =========  ============= 
Subordinated guaranteed dated notes                     260.9          264.7 
==================================================  =========  ============= 
The subordinated guaranteed dated notes with a nominal value of 
 GBP500 million were issued on 27 April 2012 at a fixed rate of 9.25%. 
 On the same date, the Group also entered into a 10-year designated 
 hedging instrument to exchange the fixed rate of interest for a 
 floating rate of three-month LIBOR plus a spread of 706 basis points 
 which was credit value adjusted to 707 basis points with effect 
 from 29 July 2013. 
On 8 December 2017, the Group repurchased GBP250 million nominal 
 value of the subordinated guaranteed dated notes for a purchase 
 price of GBP330.1 million including accrued interest of GBP2.7 million 
 and associated transaction costs of GBP0.6 million. 
The remaining notes, with a nominal value of GBP250 million, have 
 a redemption date of 27 April 2042 with the option to repay the 
 notes on 27 April 2022. If the notes are not repaid on that date, 
 the rate of interest will be reset at a rate of the six-month LIBOR 
 plus 7.91%. 
The Group has the option, in certain circumstances, to defer interest 
 payments on the notes but to date has not exercised this right. 
The notes are unsecured, subordinated obligations of the Group, 
 and rank pari passu without any preference among themselves. 
 In the event of a winding-up or of bankruptcy, they are to be repaid 
 only after the claims of all other senior creditors have been met. 
 

21. Insurance liabilities

Movements in gross and net insurance liabilities

 
                                               Gross  Reinsurance        Net 
                                                GBPm         GBPm       GBPm 
=========================================  =========  ===========  ========= 
Claims reported                              2,584.5      (388.3)    2,196.2 
Incurred but not reported                    2,002.8      (890.0)    1,112.8 
Claims handling provision                       79.3            -       79.3 
At 1 January 2017 (audited)                  4,666.6    (1,278.3)    3,388.3 
Cash paid for claims settled in the year   (2,012.0)         14.0  (1,998.0) 
Increase / (decrease) in liabilities: 
  Arising from current-year claims           2,389.9      (200.3)    2,189.6 
  Arising from prior-year claims             (818.8)        383.4    (435.4) 
At 31 December 2017 (audited)                4,225.7    (1,081.2)    3,144.5 
=========================================  =========  ===========  ========= 
Claims reported                              3,003.7      (742.5)    2,261.2 
Incurred but not reported                    1,142.7      (338.7)      804.0 
Claims handling provision                       79.3            -       79.3 
=========================================  =========  ===========  ========= 
At 31 December 2017 (audited)                4,225.7    (1,081.2)    3,144.5 
Cash paid for claims settled in the year   (1,078.7)         11.0  (1,067.7) 
Increase / (decrease) in liabilities: 
  Arising from current-year claims           1,256.8       (81.7)    1,175.1 
  Arising from prior-year claims             (251.8)         45.3    (206.5) 
At 30 June 2018                              4,152.0    (1,106.6)    3,045.4 
=========================================  =========  ===========  ========= 
Claims reported                              3,024.2      (767.0)    2,257.2 
Incurred but not reported                    1,043.5      (339.6)      703.9 
Claims handling provision                       84.3            -       84.3 
=========================================  =========  ===========  ========= 
At 30 June 2018                              4,152.0    (1,106.6)    3,045.4 
=========================================  =========  ===========  ========= 
 

Movement in prior-year net insurance liabilities by operating segment

 
                                  6 months  6 months   Full year 
                                      2018   2017(1)     2017(1) 
                                      GBPm      GBPm        GBPm 
                                                       (audited) 
================================  ========  ========  ========== 
Motor                              (137.7)   (184.2)     (318.6) 
Home                                (24.7)    (16.8)      (23.7) 
Rescue and other personal lines      (5.7)       2.1       (6.8) 
Commercial                          (38.4)    (27.1)      (86.3) 
================================  ========  ========  ========== 
Total                              (206.5)   (226.0)     (435.4) 
================================  ========  ========  ========== 
 
 
    Note: 
1. Results for the period ended 30 June 2018 are based on total Group operations 
 including Run-off. Comparative data has been re-presented accordingly to include 
 Run-off prior year claims movements within the Motor segment (six months ended 
 30 June 2017: GBP9.6 million, year ended 31 December 2017: GBP43.1 million). 
 
 
22. Fair value 
 For disclosure purposes, fair value measurements are classified 
 as level 1, 2 or 3 based on the degree to which fair value is observable. 
 Level 1 financial assets are measured in whole or in part by reference 
 to published quotes in an active market. In an active market quoted 
 prices are readily and regularly available from an exchange, dealer, 
 broker, industry group, pricing service or regulatory agency and 
 those prices represent actual and regularly occurring market transactions 
 on an arm's length basis. 
 Level 2 financial assets and liabilities are measured using a valuation 
 technique based on assumptions that are supported by prices from 
 observable current market transactions. These are assets for which 
 pricing is obtained via pricing services, but where prices have 
 not been determined in an active market, or financial assets with 
 fair values based on broker quotes or assets that are valued using 
 the Group's own models whereby the majority of assumptions are market-observable. 
 Level 3 fair value measurements used for investment properties, 
 HTM debt securities, infrastructure debt and commercial real estate 
 loans are those derived from a valuation technique that includes 
 inputs for the asset that are unobservable. 
 These classifications remain unchanged from those outlined on page 
 162 of the Annual Report & Accounts 2017. 
 The following table compares the carrying value and the fair value 
 of financial instruments and other assets where the Group discloses 
 a fair value. 
                                              Carrying   Level      Level  Level 
                                                 value       1          2      3   Fair value 
At 30 June 2018                                   GBPm    GBPm       GBPm   GBPm         GBPm 
==========================================  ==========  ======  =========  =====  =========== 
Assets held at fair value: 
Investment property                              321.4       -          -  321.4        321.4 
Derivative assets                                 87.3       -       87.3      -         87.3 
AFS debt securities (note 17)                  4,409.9   165.8    4,244.1      -      4,409.9 
Other financial assets: 
Held-to-maturity debt securities 
 (note 17)                                       102.3       -       14.1   89.5        103.6 
Infrastructure debt (note 17)                    301.0       -          -  305.2        305.2 
Commercial real estate loans (note 
 17)                                             183.3       -          -  183.2        183.2 
==========================================  ==========  ======  =========  =====  =========== 
Total assets                                   5,405.2   165.8    4,345.5  899.3      5,410.6 
==========================================  ==========  ======  =========  =====  =========== 
Liabilities held at fair value: 
Derivative liabilities                            46.1       -       46.1      -         46.1 
Other financial liabilities: 
Subordinated liabilities                         260.9       -      309.9      -        309.9 
==========================================  ==========  ======  =========  =====  =========== 
Total liabilities                                307.0       -      356.0      -        356.0 
==========================================  ==========  ======  =========  =====  =========== 
 
 
                                     Carrying  Level    Level  Level 
                                        value      1        2      3  Fair value 
At 31 December 2017                      GBPm   GBPm     GBPm   GBPm        GBPm 
===================================  ========  =====  =======  =====  ========== 
Assets held at fair value: 
Investment property                     309.3      -        -  309.3       309.3 
Derivative assets                        84.4      -     84.4      -        84.4 
AFS debt securities (note 17)         4,451.4  224.8  4,226.6      -     4,451.4 
Other financial assets: 
Held-to-maturity debt securities 
 (note 17)                              103.6      -     14.4   92.8       107.2 
Infrastructure debt (note 17)           316.4      -        -  326.0       326.0 
Commercial real estate loans (note 
 17)                                    169.0      -        -  169.0       169.0 
Total assets                          5,434.1  224.8  4,325.4  897.1     5,447.3 
===================================  ========  =====  =======  =====  ========== 
Liabilities held at fair value: 
Derivative liabilities                   12.0      -     12.0      -        12.0 
Other financial liabilities: 
Subordinated liabilities                264.7      -    328.7      -       328.7 
===================================  ========  =====  =======  =====  ========== 
Total liabilities                       276.7      -    340.7      -       340.7 
===================================  ========  =====  =======  =====  ========== 
 
 
Differences arise between carrying value and fair value where the measurement 
 basis of the assets or liabilities is not fair value (e.g. assets and liabilities 
 carried at amortised cost). Fair values of the following assets and liabilities 
 approximate their carrying values: 
--     insurance and other receivables; 
--     cash and cash equivalents; 
--     borrowings; and 
--     trade and other payables including insurance payables (excluding 
        provisions). 
Only investment property, held within level 3, is held at fair value in the 
 condensed consolidated balance sheet. There were no changes in the categorisation 
 of assets between levels 1, 2 and 3 for assets and liabilities held by the Group 
 since 31 December 2017. 
 
 
The table below analyses the movement in assets classified as level 3 in the 
 fair value hierarchy. 
                                                                     Investment 
                                                                       property 
                                                                           GBPm 
================================================================  ============= 
At 31 December 2017 (audited)                                             309.3 
Increase in fair value in the period (note 6)                              12.1 
At 30 June 2018                                                           321.4 
================================================================  ============= 
 

Glossary

 
Term                      Definition and explanation 
========================  =========================================================== 
Available-for-sale        Financial assets that are classified as AFS. Please 
 ("AFS") investment        refer to the accounting policy note 1.12 on page 
                           120 of the Annual Report and Accounts 2017. 
========================  =========================================================== 
Average written           Average written premium is the total written premium 
 premium                   at inception divided by the number of policies. 
========================  =========================================================== 
Capital                   The funds invested in the Group, including funds 
                           invested by shareholders and retained profits. 
========================  =========================================================== 
Claims frequency          The number of claims divided by the number of policies 
                           per year. 
========================  =========================================================== 
Claims handling           Funds the Group sets aside to meet the estimated 
 provision (provision      cost of settling claims and related expenses that 
 for losses and            the Group considers it will ultimately need to pay. 
 loss-adjustment 
 expense) 
========================  =========================================================== 
Combined operating        The sum of the loss, commission and expense ratios. 
 ratio ("COR")             The ratio measures the amount of claims costs, commission 
                           expenses and operating expenses, compared to net 
                           earned premium generated. A ratio of less than 100% 
                           indicates profitable underwriting. Normalised COR 
                           adjusts loss and commission ratios for a normal level 
                           of expected major weather events in the period. 
========================  =========================================================== 
Commission expenses       Payments to brokers, partners and PCWs for generating 
                           business. 
========================  =========================================================== 
Commission ratio          The ratio of commission expense divided by net earned 
                           premium. 
========================  =========================================================== 
Current-year attritional  The loss ratio for the current accident year, excluding 
 loss ratio                the movement of claims reserves relating to previous 
                           accident years, and claims relating to major weather 
                           events. 
========================  =========================================================== 
Direct own brands         Direct own brands include Home and Motor under the 
                           Direct Line, Churchill and Privilege brands, Rescue 
                           under the Green Flag brand and Commercial under the 
                           Direct Line for Business brand. 
========================  =========================================================== 
Earnings per share        The amount of the Group's profit after deduction 
                           of the Tier 1 coupon payments allocated to each Ordinary 
                           Share of the Company 
========================  =========================================================== 
Expense ratio             The ratio of operating expenses divided by net earned 
                           premium. 
========================  =========================================================== 
Finance costs             The cost of servicing the Group's external borrowings. 
========================  =========================================================== 
Gross written             The total premiums from contracts that began during 
 premium                   the period. 
========================  =========================================================== 
International             A not-for-profit public interest organisation that 
 Accounting Standards      is overseen by a monitoring board of public authorities. 
 Board ("IASB")            It develops IFRS: standards that aim to make worldwide 
                           markets transparent, accountable and efficient. 
========================  =========================================================== 
Incurred but not          Funds set aside to meet the cost of claims for accidents 
 reported ("IBNR")         that have occurred, but have not yet been reported 
                           to the Group. This includes an element of uplift 
                           on the value of claims reported. Where the Group 
                           has determined that the value currently held in reserves 
                           is not sufficient to meet the estimated ultimate 
                           costs of the claim is referred to as incurred but 
                           not enough reported ("IBNER"). 
========================  =========================================================== 
In-force policies         The number of policies on a given date that are active 
                           and against which the Group will pay, following a 
                           valid insurance claim. 
========================  =========================================================== 
Insurance liabilities     This comprises insurance claims reserves and claims 
                           handling provision, which the Group maintains to 
                           meet current and future claims. 
========================  =========================================================== 
Investment income         The income earned from the investment portfolio, 
 yield                     recognised through the income statement during the 
                           period, and divided by the average assets under management 
                           ("AUM"). This excludes unrealised and realised gains 
                           and losses, impairments, and fair value adjustments. 
                           The average AUM derives from the period's opening 
                           and closing balances for the total Group (see alternative 
                           performance measures). 
========================  =========================================================== 
Investment return         The return earned from the investment portfolio, 
                           including unrealised and realised gains and losses, 
                           impairments, and fair value adjustments. 
========================  =========================================================== 
Investment return         The return earned from the investment portfolio, 
 yield                     recognised through the income statement during 
                           the period divided by the average AUM. This includes 
                           unrealised and realised gains and losses, impairments, 
                           and fair value adjustments. The average AUM derives 
                           from the period's opening and closing balances (see 
                           alternative performance measures). 
========================  =========================================================== 
Leverage                  Tier 1 notes and financial debt (subordinated guaranteed 
                           dated notes) as a percentage of total capital employed. 
========================  =========================================================== 
Loss ratio                Net insurance claims divided by net earned premium. 
========================  =========================================================== 
Net asset value           The net asset value of the Group is calculated by 
                           subtracting total liabilities from total assets. 
========================  =========================================================== 
Net claims                The cost of claims incurred in the period less any 
                           claims costs recovered under reinsurance contracts. 
                           It includes claims payments and movements in claims 
                           reserves. 
========================  =========================================================== 
Net earned premium        The element of gross earned premium less reinsurance 
                           premium ceded for the period where insurance cover 
                           has already been provided. 
========================  =========================================================== 
Net investment            The net investment income yield is calculated in 
 income                    the same way as investment income yield but includes 
 yield                     the cost of hedging (see alternative performance 
                           measures). 
========================  =========================================================== 
Operating profit          The pre-tax profit that the Group's activities generate, 
                           including insurance and investment activity, 
                           but excluding finance costs. 
========================  =========================================================== 
Periodic payment          These are claims payments as awarded under the Courts 
 order ("PPO")             Act 2003. PPOs are used to settle large personal 
                           injury claims. They generally provide a lump-sum 
                           award plus inflation-linked annual payments to claimants 
                           who require long-term care. 
========================  =========================================================== 
Prudential Regulation     The PRA is a part of the Bank of England. It is responsible 
 Authority ("PRA")         for regulating and supervising insurers 
                           and financial institutions in the UK. 
========================  =========================================================== 
Reinsurance               Contractual arrangements where the Group transfers 
                           part or all of the accepted insurance risk 
                           to another insurer. 
========================  =========================================================== 
Return on equity          Return on equity is calculated by dividing the profit 
                           attributable to the owners of the Company after deduction 
                           of the Tier 1 coupon payments by average shareholders' 
                           equity for the period. 
========================  =========================================================== 
Return on tangible        Return on tangible equity is profit after tax from 
 equity ("RoTE")           total Group operations after deduction of the Tier 
                           1 coupon payments divided by the Group's average 
                           shareholders' equity, less goodwill and other intangible 
                           assets (see alternative performance measures). 
========================  =========================================================== 
Solvency II               The capital adequacy regime for the European insurance 
                           industry, which became effective on 
                           1 January 2016. It establishes capital requirements 
                           and risk management standards. 
                           It comprises three pillars: Pillar I, which sets 
                           out capital requirements for an insurer; Pillar II, 
                           which focuses on systems of governance; and Pillar 
                           III, which deals with disclosure requirements. 
========================  =========================================================== 
Solvency capital          The ratio of solvency II own funds to the solvency 
 ratio                     capital requirement. 
========================  =========================================================== 
Underwriting result       The profit or loss from operational activities, excluding 
 profit / (loss)           investment return and other operating income. It 
                           is calculated as net earned premium less net insurance 
                           claims and total expenses. 
========================  =========================================================== 
 

Appendix A - Alternative performance measures

The Group has identified Alternative Performance Measures ("APMs") in accordance with the European Securities and Markets Authority's published Guidelines. The Group uses APMs to improve comparability of information between reporting periods and reporting segments, by adjusting for either uncontrollable or one-off costs which impact the IFRS measures, to aid the user of the Annual Report in understanding the activity taking place across the Group. These APMs are contained within the main narrative sections of this document, outside of the financial statements and notes, and may not necessarily have standardised meanings for ease of comparability across peer organisations.

Further information is presented below, defined in the glossary and reconciled to the most directly reconcilable line items in the financial statements and notes. Note 4 of the consolidated financial statements presents a reconciliation of the Group's business activities on a segmental basis to the statutory income statement. All note references in the table below are to the notes to the consolidated financial statements.

 
Group APM       Closest        Definition and / or reconciliation  Rationale for APM 
                 equivalent 
                 IFRS 
                 measure 
==============  =============  ==================================  ===================================== 
Current-year    Loss           Current-year attritional loss       Expresses claims performance 
 attritional     ratio          ratio is defined in the glossary    in the current accident year 
 loss ratio                     and is reconciled to loss ratio     in relation to net earned premium. 
                                (discussed below) in the Finance 
                                review. 
==============  =============  ==================================  ===================================== 
COR             Operating      COR is defined in the glossary.     This is a measure of underwriting 
                 profit                                             profitability whereby a ratio 
                                                                    of less than 100% represents 
                                                                    an underwriting profit and 
                                                                    a ratio of more than 100% represents 
                                                                    an underwriting loss and excludes 
                                                                    non-insurance income. 
==============  =============  ==================================  ===================================== 
Investment      Investment     Investment income yield is          Expresses a relationship between 
 income yield    income         defined in the glossary and         the investment income and the 
                                is reconciled below.                associated opening and closing 
                                                                    assets adjusted for portfolio 
                                                                    hedging instruments. 
==============  =============  ==================================  ===================================== 
Investment      Investment     Investment return yield is          Expresses a relationship between 
 return yield    return         defined in the glossary and         the investment return and the 
                                is reconciled below.                associated opening and closing 
                                                                    assets net of any associated 
                                                                    liabilities. 
==============  =============  ==================================  ===================================== 
Loss ratio      Net insurance  Loss ratio is defined in the        Expenses claims performance 
                 claims         glossary and is reconciled          in relation to net earned premium. 
                                below. 
==============  =============  ==================================  ===================================== 
Net investment  Investment     Net investment income yield         Expresses a relationship between 
 income yield    income         is defined in the glossary          the investment income and the 
                                and is reconciled below.            associated opening and closing 
                                                                    assets adjusted for portfolio 
                                                                    hedging instruments. 
==============  =============  ==================================  ===================================== 
RoTE            Return         RoTE is defined in the glossary     This shows performance against 
                 on Equity      and is reconciled below.            a measure of equity that is 
                                                                    more able to be compared with 
                                                                    other companies. 
==============  =============  ==================================  ===================================== 
Tangible        Equity         Tangible equity is defined          This shows the equity excluding 
 equity                         as equity less intangible assets    intangible assets for comparability 
                                within the balance sheet and        with companies who have not 
                                is reconciled below.                acquired businesses or capitalised 
                                                                    intangible assets. 
==============  =============  ==================================  ===================================== 
Tangible        Net assets     Tangible net asset per share        This shows the equity excluding 
 net asset       per share      is defined as tangible equity       intangible assets per share 
 per share                      (as above) expressed as a value     for comparability with companies 
                                per share and is reconciled         who have not acquired businesses 
                                in note 15.                         or capitalised intangible assets. 
==============  =============  ==================================  ===================================== 
 

Additionally, the current-year attritional loss ratio within the analysis by division section and total costs have also been identified as alternative performance measures, similarly reconciled to the financial statements and notes in the Finance review, and defined in the glossary.

Return on tangible equity ("RoTE")(1)

 
                                                              H1       H1 
                                                            2018     2017 
                                                Note(2)     GBPm     GBPm 
=============================================  ========  =======  ======= 
Profit after tax                                           238.8    275.5 
Coupon payments in respect of Tier 1 notes                 (8.3)        - 
=======================================================  =======  ======= 
Profit attributable to ordinary shareholders               230.5    275.5 
=======================================================  =======  ======= 
Annualised profit attributable to ordinary 
 shareholders                                              461.0    551.0 
=======================================================  =======  ======= 
Opening shareholders' equity                             2,715.1  2,521.5 
Opening goodwill and other intangible assets             (471.1)  (508.9) 
Opening shareholders' tangible equity                    2,244.0  2,012.6 
=======================================================  =======  ======= 
Closing shareholders' equity                             2,482.1  2,654.5 
Closing goodwill and other intangible assets             (500.0)  (517.4) 
=======================================================  =======  ======= 
Closing shareholders' tangible equity                    1,982.1  2,137.1 
=======================================================  =======  ======= 
Average shareholders' tangible equity(3)                 2,113.0  2,074.8 
=======================================================  =======  ======= 
Return on tangible equity annualised                       21.8%    26.6% 
=======================================================  =======  ======= 
 

Investment income and return yields

 
                                                           H1       H1 
                                                         2018     2017 
                                               Notes     GBPm     GBPm 
=============================================  =====  =======  ======= 
Investment income                                  6     79.6     82.8 
Hedging to a sterling floating rate basis(4)       6   (14.7)   (10.8) 
---------------------------------------------  -----  -------  ------- 
Net investment income                                    64.9     72.0 
Net realised and unrealised gains excluding 
 hedging                                                 30.5     21.0 
=============================================  =====  =======  ======= 
Investment return                                  6     95.4     93.0 
=============================================  =====  =======  ======= 
Investment income annualised                            159.2    165.6 
Net investment income annualised                        129.8    144.0 
Investment return annualised                            190.8    186.0 
=============================================  =====  =======  ======= 
Opening investment property                             309.3    329.0 
Opening financial investments                         5,040.4  5,147.0 
Opening cash and cash equivalents                     1,358.6  1,166.1 
Opening borrowings                                     (54.1)   (55.3) 
Opening derivatives asset / (liability)(5)               55.1    (5.8) 
=============================================  =====  =======  ======= 
Opening investment holdings                           6,709.3  6,581.0 
=============================================  =====  =======  ======= 
Closing investment property                             321.4    314.9 
Closing financial investments                     17  4,996.5  5,155.5 
Closing cash and cash equivalents                 18  1,000.5  1,106.6 
Closing borrowings                                18   (63.3)   (59.4) 
Closing derivatives asset(5)                             28.4     30.6 
=============================================  =====  =======  ======= 
Closing investment holdings                           6,283.5  6,548.2 
=============================================  =====  =======  ======= 
Average investment holdings                           6,496.4  6,564.6 
=============================================  =====  =======  ======= 
Annualised investment income yield                       2.5%     2.5% 
Annualised net investment income yield                   2.0%     2.2% 
Annualised investment return yield                       2.9%     2.8% 
=============================================  =====  =======  ======= 
 
 
Notes: 
1. See glossary for definitions. 
2. See notes to the consolidated financial statements. 
3. Mean average of opening and closing balances. 
4. Includes net realised and unrealised gains / (losses) of derivatives 
 in relation to AUM. 
5. Asset allocation at 30 June 2018 includes investment portfolio 
 derivatives, which have been included and have a mark-to-market 
 asset value of GBP28.4 million included in investment grade credit. 
 This excludes non-investment derivatives that have been used to 
 hedge interest on subordinated debt and operational cash flows. 
 

Directors' responsibility statement

 
We confirm that to the best of our knowledge: 
1.  the condensed consolidated financial statements, which have 
     been prepared in accordance with International Accounting Standard 
     34 'Interim Financial Reporting' as adopted by the European 
     Union, give a true and fair view of the assets, liabilities, 
     financial position and profit or loss of Direct Line Insurance 
     Group plc and the undertakings included in the consolidation 
     taken as a whole as required by Disclosure and Transparency 
     Rule 4.2.4R; 
2.  the interim management report includes a fair review of the 
     information required by: 
--  Disclosure and Transparency Rule 4.2.7R being an indication 
     of important events that have occurred during the first six 
     months of the financial year and their impact on the condensed 
     set of financial statements, and a description of the principal 
     risks and uncertainties for the remaining six months of the 
     financial year; and 
--  Disclosure and Transparency Rule 4.2.8R being related parties 
     transactions that have taken place in the first six months of 
     the current financial year and that have materially affected 
     the financial position or the performance of the entity during 
     that period; and any changes in the related parties transactions 
     described in the last Annual Report & Accounts that could do 
     so. 
Signed on behalf of the Board 
 
 
Paul Geddes              Penny James 
 Chief Executive Officer  Chief Financial Officer 
 31 July 2018             31 July 2018 
 LEI: 213800FF2R23ALJQOP04 
 

Independent review report for Direct Line Insurance Group plc

We have been engaged by the Company to review the condensed set of financial statements in the half-yearly financial report for the six months ended 30 June 2018 which comprises the condensed consolidated income statement, the condensed consolidated statement of comprehensive income, the condensed consolidated balance sheet, the condensed consolidated statement of changes in equity, the condensed consolidated cash flow statement and related notes 1 to 22. We have read the other information contained in the half-yearly financial report and considered whether it contains any apparent misstatements or material inconsistencies with the information in the condensed set of financial statements.

This report is made solely to the Company in accordance with International Standard on Review Engagements (UK and Ireland) 2410 "Review of Interim Financial Information Performed by the Independent Auditor of the Entity" issued by the Financial Reporting Council. Our work has been undertaken so that we might state to the Company those matters we are required to state to it in an independent review report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Company, for our review work, for this report, or for the conclusions we have formed.

Directors' responsibilities

The half-yearly financial report is the responsibility of, and has been approved by, the directors. The directors are responsible for preparing the half-yearly financial report in accordance with the Disclosure and Transparency Rules of the United Kingdom's Financial Conduct Authority.

As disclosed in note 2, the annual financial statements of the group are prepared in accordance with IFRSs as adopted by the European Union. The condensed set of financial statements included in this half-yearly financial report has been prepared in accordance with International Accounting Standard 34 "Interim Financial Reporting" as adopted by the European Union.

Our responsibility

Our responsibility is to express to the Company a conclusion on the condensed set of financial statements in the half-yearly financial report based on our review.

Scope of review

We conducted our review in accordance with International Standard on Review Engagements (UK and Ireland) 2410 "Review of Interim Financial Information Performed by the Independent Auditor of the Entity" issued by the Financial Reporting Council for use in the United Kingdom. A review of interim financial information consists of making inquiries, primarily of persons responsible for financial and accounting matters, and applying analytical and other review procedures. A review is substantially less in scope than an audit conducted in accordance with International Standards on Auditing (UK) and consequently does not enable us to obtain assurance that we would become aware of all significant matters that might be identified in an audit. Accordingly, we do not express an audit opinion.

Conclusion

Based on our review, nothing has come to our attention that causes us to believe that the condensed set of financial statements in the half-yearly financial report for the six months ended 30 June 2018 is not prepared, in all material respects, in accordance with International Accounting Standard 34 as adopted by the European Union and the Disclosure and Transparency Rules of the United Kingdom's Financial Conduct Authority.

Deloitte LLP

Statutory Auditor

London, UK

31 July 2018

This information is provided by RNS, the news service of the London Stock Exchange. RNS is approved by the Financial Conduct Authority to act as a Primary Information Provider in the United Kingdom. Terms and conditions relating to the use and distribution of this information may apply. For further information, please contact rns@lseg.com or visit www.rns.com.

END

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