Capita plc - Capita renews contract with Westminster City Council

Capita renews revenues and benefits contract with  Westminster City Council

Capita plc (Capita) has been re-selected by Westminster City Council to manage the authority’s revenues and benefits services for a further seven years, commencing November 2018, with the option to extend for three years, in a deal worth approximately £65 million over ten years.

The contract, which was awarded following a competitive tender, will see Capita continue to collect council tax and national non-domestic rates, manage housing benefits, and deliver business improvement levy services and associated customer management support.

Capita’s deployment of digital technology has contributed to improved performance across all collections in Westminster, with council tax and national non-domestic rates collections achieving their highest levels in recent years. Under the new contract, Capita will extend the use of Capita One, its digital platform for collections, across all services, providing single-user interface, better integration of systems and enhanced provision of data and insight using automation and robotics.

This renewal builds on a 24-year relationship between Capita and Westminster City Council, which will enable the council to maximise income generation and give its residents access to easy, integrated and modern customer services.

Jon Lewis, Chief Executive Officer, Capita, said: “This renewal is a testament to the strength of our decades-long partnership with Westminster City Council and our extensive knowledge of their needs underpins the success of this relationship. Capita’s strength in digital solutions and data analytics ensures our delivery of quality services and value to local government.”

Cllr Rachael Robathan, Westminster City Council Cabinet Member for Finance, Property and Regeneration, said: “This partnership helps us to collect council tax and business rates in an effective way, while offering good customer service. This income pays for vital services, which have a positive impact on residents’ lives.”

Ends

Notes to editors:

The total IFRS15 transaction price (order book) for the 10 year contract is £65m.

For further information, please contact:

Investor enquiries

Andrew Ripper, Head of Investor Relations
Fiona O’Nolan, Investor Relations Director

Tel: [phone] 7654 2281
Email: [e-mail]

Media enquiries

Capita press office
Tel: [phone]

Email: [e-mail]

Capita Local Public Services, part of Capita plc, is dedicated to making processes smarter, organisations more efficient and customer experiences better across the local government, health and education sector in the UK. Responsible for operating all of Capita’s major local, public sector partnerships, we deliver a wide range of specialist services including IT and digital transformation, customer management, revenues, benefits, finance, infrastructure support and regulatory services, education support and back office processing.

Capita Local Public Services can also draw on specialist capabilities, such as HR, payroll and procurement from across the wider Capita group, to ensure the very best market knowledge and outcomes are achieved.

Capita is a leading provider of technology enabled business services, operating across five key markets: Software; People Solutions; Customer Management; IT and Networks and Government Services. Working across the UK, Europe, India and South Africa, we use our expertise, talent and technology to partner with our clients to transform services and add value for all their stakeholders. Capita is quoted on the London Stock Exchange (CPI.L). Further information on Capita can be found at: http://www.capita.com

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