Capita PLC Capita renews contract with Westminster City Council

 
TIDMCPI 
 
Capita renews revenues and benefits contract with  Westminster City Council 
 
Capita plc (Capita) has been re-selected by Westminster City Council to manage 
the authority's revenues and benefits services for a further seven years, 
commencing November 2018, with the option to extend for three years, in a deal 
worth approximately GBP65 million over ten years. 
 
The contract, which was awarded following a competitive tender, will see Capita 
continue to collect council tax and national non-domestic rates, manage housing 
benefits, and deliver business improvement levy services and associated 
customer management support. 
 
Capita's deployment of digital technology has contributed to improved 
performance across all collections in Westminster, with council tax and 
national non-domestic rates collections achieving their highest levels in 
recent years. Under the new contract, Capita will extend the use of Capita One, 
its digital platform for collections, across all services, providing 
single-user interface, better integration of systems and enhanced provision of 
data and insight using automation and robotics. 
 
This renewal builds on a 24-year relationship between Capita and Westminster 
City Council, which will enable the council to maximise income generation and 
give its residents access to easy, integrated and modern customer services. 
 
Jon Lewis, Chief Executive Officer, Capita, said: "This renewal is a testament 
to the strength of our decades-long partnership with Westminster City Council 
and our extensive knowledge of their needs underpins the success of this 
relationship. Capita's strength in digital solutions and data analytics ensures 
our delivery of quality services and value to local government." 
 
Cllr Rachael Robathan, Westminster City Council Cabinet Member for Finance, 
Property and Regeneration, said: "This partnership helps us to collect council 
tax and business rates in an effective way, while offering good customer 
service. This income pays for vital services, which have a positive impact on 
residents' lives." 
 
                                     Ends 
 
Notes to editors: 
 
The total IFRS15 transaction price (order book) for the 10 year contract is GBP 
65m. 
 
For further information, please contact: 
 
Investor enquiries 
 
Andrew Ripper, Head of Investor Relations 
Fiona O'Nolan, Investor Relations Director 
 
Tel: [phone] 7654 2281 
Email: [e-mail] 
 
Media enquiries 
 
Capita press office 
Tel: [phone] 
 
Email: [e-mail] 
 
Capita Local Public Services, part of Capita plc, is dedicated to making 
processes smarter, organisations more efficient and customer experiences better 
across the local government, health and education sector in the UK. Responsible 
for operating all of Capita's major local, public sector partnerships, we 
deliver a wide range of specialist services including IT and digital 
transformation, customer management, revenues, benefits, finance, 
infrastructure support and regulatory services, education support and back 
office processing. 
 
Capita Local Public Services can also draw on specialist capabilities, such as 
HR, payroll and procurement from across the wider Capita group, to ensure the 
very best market knowledge and outcomes are achieved. 
 
Capita is a leading provider of technology enabled business services, operating 
across five key markets: Software; People Solutions; Customer Management; IT 
and Networks and Government Services. Working across the UK, Europe, India and 
South Africa, we use our expertise, talent and technology to partner with our 
clients to transform services and add value for all their stakeholders. Capita 
is quoted on the London Stock Exchange (CPI.L). Further information on Capita 
can be found at: http://www.capita.com 
 
 
 
END 
 

(END) Dow Jones Newswires

November 07, 2018 02:00 ET (07:00 GMT)