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BOCH Bank Of Cyprus Holdings Public Limited Company

318.00
-11.00 (-3.34%)
Last Updated: 12:47:49
Delayed by 15 minutes
Share Name Share Symbol Market Type Share ISIN Share Description
Bank Of Cyprus Holdings Public Limited Company LSE:BOCH London Ordinary Share IE00BD5B1Y92 ORD EUR0.10 (CDI)
  Price Change % Change Share Price Bid Price Offer Price High Price Low Price Open Price Shares Traded Last Trade
  -11.00 -3.34% 318.00 318.00 322.00 328.00 318.00 325.00 42,587 12:47:49
Industry Sector Turnover Profit EPS - Basic PE Ratio Market Cap
0 0 N/A 0

Bank of Cyprus Holdings PLC 1st Quarter Results (0772M)

19/05/2022 7:02am

UK Regulatory


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TIDMBOCH

RNS Number : 0772M

Bank of Cyprus Holdings PLC

19 May 2022

Announcement

Group Financial Results for the quarter ended 31 March 2022

Nicosia, 19 May 2022

This announcement contains inside information for the purposes of Article 7 of the Market Abuse Regulation (EU) 596/2014.

 
 
 
            Key Highlights for the quarter ended 31 March 2022 
 
            Supportive Macro, Reflected in Volume Growth 
             *    +5.6%(1) GDP growth in 1Q2022; expected to slow down 
                  to +2.7%(2) in FY2022 due to geopolitical risks 
 
 
             *    Loan momentum building up; performing book increased 
                  by 2% in 1Q2022 with record new lending of EUR618 mn 
 
 
 
            Resilient Underlying Profitability 
             *    Total income of EUR146 mn, up 7% yoy with net fee and 
                  commission income up 13% yoy and NII down 7% yoy, as 
                  expected, reflecting the impact of NPE trades 
 
 
             *    Resilient profit after tax and before non-recurring 
                  items of EUR27 mn, up 65% yoy; underlying ROTE of 
                  6.7% 
 
 
             *    Profit after tax of EUR21 mn for 1Q2022 vs EUR8 mn in 
                  1Q2021 
 
 
 
            Operating Efficiency 
             *    Total operating expenses(3) of EUR86 mn for 1Q2022, 
                  up 4% yoy 
 
 
             *    Cost to income ratio(3) at 59% for 1Q2022, down 1 
                  p.p. yoy 
 
 
 
            Strong Capital and Liquidity 
             *    CET1 ratio of 15.2%(4,5) and Total Capital ratio of 
                  20.3%(4,5) ; impacted by the phasing-in of IFRS 9 
 
 
             *    Deposits at EUR17.7 bn up 1% qoq; significant surplus 
                  liquidity of EUR6.4 bn 
 
 
 
            Mid - Single Digit NPE Ratio(5) 
             *    NPE ratio reduced to 6.5%(5) (2.7%(5,6) net) down 1 
                  p.p. qoq 
 
 
             *    Coverage at 60%(5) ; cost of risk at 44 bps 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
            1. Source: Cyprus Statistical Service, Ministry of Finance 
            2. Source: Stability Programme 2022-2025 published on 2 May 2022 
            by Ministry of Finance 
            http://mof.gov.cy/assets/modules/wnp/articles/202205/1115/docs/stability_programme_22_25_en_final.pdf 
            3. Excluding special levy on deposits and other levies/contributions 
            4. Allowing for IFRS 9 and temporary treatment for certain FVOCI 
            instruments transitional arrangements 
            5. Pro forma for HFS 
            6. Calculated as NPEs net of provisions over net loans 
 

Group Chief Executive Statement

"The first quarter of the year has been characterised by economic growth, which we have supported, evidenced by a record EUR618 mn of new loans extended. This has marked the third consecutive quarter of accelerating loan growth. New lending reached higher levels than the equivalent period pre-pandemic, whilst maintaining strict lending criteria. Economic growth is however expected to slow down to 2.7% for the year, impacted by heightened geopolitical risks, before accelerating to 3.8% in 2023, both in accordance with the Ministry of Finance Stability Programme 2022-2025. Increasing energy prices resulting in inflationary pressures and global supply chain disruptions have been further exacerbated following the outbreak of the war in Ukraine.

During the first quarter of the year, we generated total income of EUR146 mn and a positive operating result of EUR50 mn. Despite inflationary pressures, we kept our total operating expenses (excluding levies and contributions) broadly flat in the quarter at EUR86 mn, reflecting our on-going efforts to contain costs. Our quarterly cost of risk increased modestly to 44 bps in the quarter, reflecting the update in the macroeconomic outlook, but remaining well within our normalised target range. We delivered a resilient profit after tax and before non-recurring items of EUR27 mn, with a corresponding return on tangible equity of 6.7%. The reported result for the quarter was a net profit of EUR21 mn.

The Bank's capital position remains strong and comfortably in excess of our regulatory requirements. As at 31 March 2022, our Total Capital ratio was 20.3% and our CET1 ratio was 15.2%, on both a transitional and pro forma basis. Our liquidity position also remains strong and we continue to operate with over EUR6 bn surplus liquidity and an LCR at 296%. Deposits on our balance sheet increased by 1% in the quarter to EUR17.7 bn.

Balance sheet normalisation continued in the first quarter with further c.EUR100 mn of organic NPE reduction, reducing our NPE ratio to 6.5%, pro forma for NPE sales. We remain on track to achieve our target NPE ratio of c.5% by the end of this year and less than 3% by the end of 2025.

Our plan for the future is clear. We have a dynamic strategy in place, leveraging our strong customer base and customer trust, our market leadership position, and further developing digital knowledge and infrastructure. As a consequence, we have a clear focus on creating shareholder value and providing the foundations for a return to dividend distributions. Since we shared our updated medium term guidance in February this year, the external environment has changed. As a result, we now expect to deliver a higher return on tangible equity (ROTE) each year starting in 2023, and to achieve a ROTE in excess of 10% a year ahead of plan."

Panicos Nicolaou

 
A. Group Financial Results - Underlying Basis 
Unaudited Interim Condensed Consolidated Income Statement 
--------------------------------------------------------------------------------- 
                                                               (1Q2022 vs 
EUR mn                                1Q2022  1Q2021  4Q2021   4Q2021) +%  yoy +% 
------------------------------------  ------  ------  ------  -----------  ------ 
Net interest income                       71      76      73          -2%     -7% 
Net fee and commission income             44      39      44           0%     13% 
Net foreign exchange gains 
 and net gains/(losses) on 
 financial instrument transactions 
 and disposal/dissolution 
 of subsidiaries and associates            6       2      10         -47%    124% 
Insurance income net of 
 claims and commissions                   16      13      18         -11%     24% 
Net gains from revaluation 
 and disposal of investment 
 properties and on disposal 
 of stock of properties                    5       2       5          13%    116% 
Other income                               4       4       4           2%     13% 
------------------------------------  ------  ------  ------  -----------  ------ 
Total income                             146     136     154          -5%      7% 
------------------------------------  ------  ------  ------  -----------  ------ 
Staff costs                             (50)    (50)    (50)          -2%     -1% 
Other operating expenses                (36)    (32)    (37)          -3%     11% 
Special levy on deposits 
 and other levies/contributions         (10)     (9)    (12)         -16%      8% 
Total expenses                          (96)    (91)    (99)          -4%      5% 
                                      ------  ------  ------  ----------- 
Operating profit                          50      45      55          -7%     12% 
------------------------------------  ------  ------  ------  -----------  ------ 
Loan credit losses                      (12)    (20)     (9)          24%    -41% 
Impairments of other financial 
 and non-financial assets                (5)     (5)    (23)         -77%     -4% 
(Provisions)/net reversals 
 for litigation, claims, 
 regulatory and other matters            (0)     (1)       8            -    -72% 
------------------------------------  ------  ------  ------  -----------  ------ 
Total loan credit losses, 
 impairments and provisions             (17)    (26)    (24)         -26%    -34% 
------------------------------------  ------  ------  ------  -----------  ------ 
Profit before tax and non-recurring 
 items                                    33      19      31           7%     76% 
------------------------------------  ------  ------  ------  -----------  ------ 
Tax                                      (6)     (2)     (2)         233%    193% 
(Profit)/loss attributable 
 to non-controlling interests              0     (0)     (2)            -       - 
Profit after tax and before 
 non-recurring items (attributable 
 to the owners of the Company)            27      17      27           0%     65% 
                                      ------  ------  ------  ----------- 
Advisory and other restructuring 
 costs - organic                         (1)     (3)     (3)         -56%    -52% 
------------------------------------  ------  ------  ------  -----------  ------ 
Profit after tax - organic 
 (attributable to the owners 
 of the Company)                          26      14      24           7%     87% 
------------------------------------  ------  ------  ------  -----------  ------ 
Provisions/net loss relating 
 to NPE sales(1)                         (1)     (2)     (1)         -43%    -33% 
Restructuring and other 
 costs relating to NPE sales(1)          (1)     (4)       3            -    -86% 
Restructuring costs - Voluntary 
 Staff Exit Plan (VEP)                   (3)       -    (16)         -81%       - 
Profit after tax (attributable 
 to the owners of the Company)            21       8      10         110%    162% 
                                      ------  ------  ------  ----------- 
 
 
A. Group Financial Results - Underlying Basis (continued) 
Unaudited Interim Condensed Consolidated Income Statement - Key Performance 
 Ratios 
----------------------------------------------------------------------------------------- 
                                                                       (1Q2022 
                                                                    vs 4Q2021) 
Key Performance Ratios(2)                  1Q2022  1Q2021  4Q2021           +%     yoy +% 
----------------------------------------  -------  ------  ------  -----------  --------- 
Net Interest Margin (annualised)            1.32%   1.63%   1.34%       -2 bps    -31 bps 
----------------------------------------  -------  ------  ------  -----------  --------- 
Cost to income ratio                          66%     67%     65%      +1 p.p.    -1 p.p. 
----------------------------------------  -------  ------  ------  -----------  --------- 
Cost to income ratio excluding 
 special levy on deposits and 
 other levies/contributions                   59%     60%     57%      +2 p.p.    -1 p.p. 
----------------------------------------  -------  ------  ------  -----------  --------- 
Operating profit return on 
 average assets (annualised)                 0.8%    0.8%    0.9%    -0.1 p.p.          - 
----------------------------------------  -------  ------  ------  -----------  --------- 
Basic earnings per share attributable 
 to the owners of the Company 
 (EUR cent)                                  4.78    1.83    2.27         2.51       2.95 
----------------------------------------  -------  ------  ------  -----------  --------- 
Basic earnings after tax and 
 before non-recurring items 
 per share attributable to 
 the owners of the Company 
 (EUR cent)                                  6.20    3.75    6.19         0.01       2.45 
----------------------------------------  -------  ------  ------  -----------  --------- 
Return on tangible equity 
 (ROTE) after tax and before 
 non-recurring items (annualised)            6.7%    4.1%    6.6%    +0.1 p.p.  +2.6 p.p. 
----------------------------------------  -------  ------  ------  -----------  --------- 
 
  1. 'Provisions/net loss relating to NPE sales' refer to the net loss on 
  transactions completed during the year/period and the net loan credit losses 
  on transactions under consideration, whilst 'Restructuring and other costs 
  relating to NPE sales' refer mainly to the costs relating to these trades. 
  For further details please refer to Section A.2.4. 2. Including the NPE 
  portfolios classified as "Non-current assets and disposal groups held for 
  sale", where relevant . 
  p.p. = percentage points, bps = basis points, 100 basis points (bps) = 1 
  percentage point 
 
 
 A. Group Financial Results - Underlying Basis (continued) 
 Unaudited Interim Condensed Consolidated Balance Sheet 
============================================================================================================ 
 EUR mn                                         31.03.2022          31.12.2021                           + % 
========================================  ================  ==================  ============================ 
 Cash and balances with central 
  banks                                              9,330               9,231                            1% 
 Loans and advances to banks                           313                 292                            7% 
 Debt securities, treasury bills 
  and equity investments                             2,066               2,139                           -3% 
 Net loans and advances to customers                10,004               9,836                            2% 
 Stock of property                                   1,083               1,112                           -3% 
 Investment properties                                 102                 118                          -14% 
 Other assets                                        1,866               1,876                            0% 
 Non-current assets and disposal 
  groups held for sale                                 353                 359                           -2% 
========================================  ================  ==================  ============================ 
 Total assets                                       25,117              24,963                            1% 
========================================  ================  ==================  ============================ 
 Deposits by banks                                     533                 457                           17% 
 Funding from central banks                          2,962               2,970                            0% 
 Customer deposits                                  17,660              17,531                            1% 
 Loan stock                                            611                 643                           -5% 
 Other liabilities                                   1,260               1,281                           -2% 
========================================  ================  ==================  ============================ 
 Total liabilities                                  23,026              22,882                            1% 
========================================  ================  ==================  ============================ 
 
 Shareholders' equity                                1,849               1,839                            1% 
========================================  ================  ==================  ============================ 
 Other equity instruments                              220                 220                             - 
========================================  ================  ==================  ============================ 
 Total equity excluding non-controlling 
  interests                                          2,069               2,059                            1% 
========================================  ================  ==================  ============================ 
 Non-controlling interests                              22                  22                           -1% 
========================================  ================  ==================  ============================ 
 Total equity                                        2,091               2,081                            0% 
========================================  ================  ==================  ============================ 
 Total liabilities and equity                       25,117              24,963                            1% 
========================================  ================  ==================  ============================ 
 
  Key Balance Sheet figures and 
  ratios                                        31.03.2022       31.03.2022             31.12.2021     + (2) 
                                            (pro forma)(1)    (as reported)(2)    (as reported)(2) 
========================================  ================  ==================  ==================  ======== 
 Gross loans (EUR mn)                               10,389              10,964              10,856        1% 
========================================  ================  ==================  ==================  ======== 
 Allowance for expected loan 
  credit losses (EUR mn)                               406                 734                 792       -7% 
========================================  ================  ==================  ==================  ======== 
 Customer deposits (EUR mn)                         17,660              17,660              17,531        1% 
========================================  ================  ==================  ==================  ======== 
 Loans to deposits ratio (net)                         57%                 58%                 57%   +1 p.p. 
========================================  ================  ==================  ==================  ======== 
 NPE ratio                                            6.5%               11.4%               12.4%   -1 p.p. 
========================================  ================  ==================  ==================  ======== 
 NPE coverage ratio                                    60%                 59%                 59%         - 
========================================  ================  ==================  ==================  ======== 
 Leverage ratio                                       7.6%                7.6%                7.6%         - 
========================================  ================  ==================  ==================  ======== 
  Capital ratios and risk weighted 
  assets                                        31.03.2022          31.03.2022          31.12.2021     + (2) 
                                            (pro forma)(1)    (as reported)(2)    (as reported)(2) 
========================================  ================  ==================  ==================  ======== 
 Common Equity Tier 1 (CET1) 
  ratio (transitional)(3)                            15.2%               14.6%               15.1%   -50 bps 
========================================  ================  ==================  ==================  ======== 
 Total capital ratio                                 20.3%               19.6%               20.0%   -40 bps 
========================================  ================  ==================  ==================  ======== 
 Risk weighted assets (EUR mn)                      10,214              10,559              10,694      -1 % 
========================================  ================  ==================  ==================  ======== 
 1. Pro forma for HFS (please refer to 'Commentary on Underlying Basis'). 
  2. Including the NPE portfolios classified as "Non-current assets 
  and disposal groups held for sale", where relevant. 3. The CET1 fully 
  loaded ratio as at 31 March 2022 amounts to 13.9% and 14.5% pro forma 
  for HFS (compared to 13.7% and 14.3% pro forma for HFS as at 31 December 
  2021). p.p. = percentage points, bps = basis points, 100 basis points 
  (bps) = 1 p.p. 
 
 
   A.   Group Financial Results - Underlying Basis (continued) 

Commentary on Underlying Basis

The financial information presented in this Section provides an overview of the Group financial results for the quarter ended 31 March 2022 on the 'underlying basis', which the management believes best fits the true measurement of the performance and position of the Group, as this presents separately the exceptional and one-off items.

Reconciliations between the statutory basis and the underlying basis are included in Section F.1 'Reconciliation of interim income statement between statutory and underlying basis' and in Section H. 'Definitions & Explanations', to facilitate the comparability of the underlying basis to the statutory information.

Please note the following in relation to the disclosure of pro forma figures and ratios throughout this announcement.

References to pro forma figures and ratios as at 31 March 2022 (and 31 December 2021) refer to Project Helix 3 and Project Sinope. They are based on 31 March 2022 (and 31 December 2021) underlying basis figures respectively, unless otherwise stated, and assume their completion, currently expected to occur in 2H2022 and 2Q2022 respectively, which remain subject to customary regulatory and other approvals. As at 31 March 2022 (and 31 December 2021), the portfolios of loans, as well as the real estate properties included in Project Helix 3 and Project Sinope, were classified as disposal groups held for sale.

Any references to pro forma figures and ratios as at 31 March 2021 refer to Project Helix 2. As at 31 March 2021, the portfolios of loans included in Project Helix 2 were classified as a disposal group held for sale.

Where numbers are provided on a pro forma basis, this is stated and referred to as 'Pro forma for held for sale' or 'Pro forma for HFS'.

Project Helix 2 refers to the sale of portfolios of loans with a total gross book value of EUR1.3 bn on completion, secured over real estate collateral, to funds affiliated with Pacific Investment Management Company LLC ("PIMCO"), the agreements for which were announced on 3 August 2020 and on 18 January 2021. Project Helix 2 sale was completed in June 2021.

Project Helix 3 refers to the agreement the Group reached in November 2021 with funds affiliated with PIMCO, for the sale of a portfolio of NPEs with gross book value of EUR568 mn, as well as real estate properties with book value of c.EUR120 mn, as at 30 September 2021.

Project Sinope refers to the agreement the Group reached in December 2021 for the sale of a portfolio of NPEs with gross book value of EUR12 mn, as well as properties in Romania with carrying value EUR0.6 mn, as at 31 December 2021.

Further details on the NPE trades are provided in Section A.1.5 'Loan portfolio quality'.

A. Group Financial Results - Underlying Basis (continued)

A.1. Balance Sheet Analysis

A.1.1 Capital Base

Total equity excluding non-controlling interests totalled EUR2,069 mn at 31 March 2022, compared to EUR2,059 mn at 31 December 2021 . Shareholders' equity totalled EUR1,849 mn at 31 March 2022, compared to EUR1,839 mn at 31 December 2021.

The Common Equity Tier 1 capital (CET1) ratio on a transitional basis stood at 14.6% as at 31 March 2022 and 15.2% pro forma for held for sale portfolios (referred to as 'pro forma for HFS'), compared to 15.1% as at 31 December 2021 (and 15.8% pro forma for HFS). During 1Q2022, the CET1 ratio was positively affected mainly by the pre-provision income and the decrease in risk-weighted assets (RWA), and negatively affected mainly by the phasing-in of IFRS 9 and other transitional arrangements, provisions and impairments and other movements. Throughout this announcement, the capital ratios (and pro forma capital ratios) as at 31 March 2022 include unaudited/unreviewed profits for 1Q2022, unless otherwise stated.

The Group has elected to apply the EU transitional arrangements for regulatory capital purposes (EU Regulation 2017/2395) where the impact on the impairment amount from the initial application of IFRS 9 on the capital ratios is phased-in gradually. The amount added back to CET1 each year decreases based on a weighting factor until the impact of IFRS 9 is fully absorbed at the end of the five years. The impact on the capital position for year 2018 was 5% of the impact on the impairment amount from the initial application of IFRS 9, increased to 15% (cumulative) for year 2019, 30% (cumulative) for year 2020, 50% (cumulative) for year 2021 and 75% (cumulative) for year 2022. This will be fully phased-in (100%) by 1 January 2023. The phasing-in of the impairment amount from the initial application of IFRS 9 had a negative impact of c.60 bps on the CET1 ratio on 1 January 2022.

The CET1 ratio on a fully loaded basis amounted to 13.9% as at 31 March 2022 and 14.5% pro forma for HFS, compared to 13.7% as at 31 December 2021 (and 14.3% pro forma for HFS) . On a transitional basis and on a fully phased-in basis, after the transition period is completed, the impact of IFRS 9 is expected to be manageable and within the Group's capital plans.

The Total Capital ratio stood at 19.6% as at 31 March 2022 (and 20.3% pro forma for HFS), compared to 20.0% as at 31 December 2021 (and 20.8% pro forma for HFS).

The Group's capital ratios are above the Supervisory Review and Evaluation Process (SREP) requirements.

In the context of the annual SREP conducted by the European Central Bank (ECB) in 2021, and based on the final 2021 SREP Decision received in February 2022, the Pillar II requirement has been set at 3.26%, compared to the previous level of 3.00%. The additional Pillar II requirement add-on of 0.26% relates to ECB's prudential provisioning expectations as per the 2018 ECB Addendum and subsequent ECB announcements and press release in July 2018 and August 2019. This component of the Pillar II requirement add-on takes into consideration Project Helix 3. It is dynamic and can be reduced during 2022 on the basis of in-scope NPEs and level of provisioning.

In accordance with the provisions of the Macroprudential Oversight of Institutions Law of 2015, the Central Bank of Cyprus (CBC) is the responsible authority for the designation of banks that are Other Systemically Important Institutions (O-SIIs) and for the setting of the O-SII buffer requirement for these systemically important banks. The Bank has been designated as an O-SII and the O-SII buffer was initially set by the CBC at 2.00%. This buffer is being phased-in gradually, having started from 1 January 2019 at 0.50% and increasing by 0.50% every year thereafter, until being fully implemented (2.00%). In April 2020, the CBC decided to delay the phasing-in (0.50%) of the O-SII buffer on 1 January 2021 and 1 January 2022 by 12 months. Consequently, the O-SII buffer will be fully phased-in on 1 January 2023, instead of 1 January 2022 as originally set. In November 2021, the Bank received notification from the CBC that the total O-SII buffer is reduced by 50 bps to 1.50%, therefore the phasing-in of the O-SII buffer on 1 January 2022 and 1 January 2023 has been revised to 0.25% for each period.

As a result, the Group's minimum phased-in CET1 capital ratio has been set at 10.08% compared to the previous level of 9.69% (comprising a 4.50% Pillar I requirement, a 1.83% Pillar II requirement, the Capital Conservation Buffer of 2.50% and the O-SII Buffer of 1.25%) and the Group's Total Capital requirement was set at 15.01% compared to the previous level of 14.50% (comprising an 8.00% Pillar I requirement, of which up to 1.50% can be in the form of AT1 capital and up to 2.00% in the form of T2 capital, a 3.26% Pillar II requirement, the Capital Conservation Buffer of 2.50% and the O-SII Buffer of 1.25%). The ECB has also provided revised lower non-public guidance for an additional Pillar II CET1 buffer (P2G). Pillar II add-on capital requirements derive from the SREP, which is a point in time assessment, and are therefore subject to change over time. The new SREP requirements are effective as from 1 March 2022. The Group's CET1 and Total Capital ratio remain above the new requirements.

Own funds held for the purposes of P2G cannot be used to meet any other capital requirements (Pillar I, Pillar II requirements or the combined buffer requirement), and therefore cannot be used twice.

A. Group Financial Results - Underlying Basis (continued)

A.1. Balance Sheet Analysis (continued)

A.1.1 Capital Base (continued)

Based on the SREP decision of prior years, the Company (Bank of Cyprus Holdings PLC) and the Bank are under a regulatory prohibition for equity dividend distribution and hence no dividends were declared or paid during 2021. Following the final 2021 SREP Decision received in February 2022, the Company and the Bank still remain under equity dividend distribution prohibition for 2022. This prohibition does not apply if the distribution is made via the issuance of new ordinary shares to the shareholders, which are eligible as CET1 capital. No prohibition applies to the payment of coupons on any AT1 capital instruments issued by the Company or the Bank. Following the final 2021 SREP Decision, the previous restriction on variable pay was lifted.

The ECB, as part of its supervisory role, completed an onsite inspection and review on the value of the Group's foreclosed assets with reference date 30 June 2019. The findings related to a prudential charge which will decrease based on the Bank's progress in disposing the properties in scope. The amount is being directly deducted from own funds since 30 June 2021. There is no significant movement in the amount deducted since 31 December 2021. As a result of the prudential charge deducted from own funds as at 31 March 2022, the impact on the Group's CET1 ratio i s 36 bps.

The Group is participating in the 2022 ECB supervisory Climate Risk Stress Test and participated in the 2021 ECB SREP Stress Test. For further information please refer to the 'Additional Risk and Capital Management Disclosures' of the 'Annual Financial Report 2021'.

Project Helix 3

In November 2021, the Group reached agreement for the sale of a portfolio of NPEs with gross book value of EUR568 mn as at 30 September 2021, as well as real estate properties with book value of c.EUR120 mn as at 30 September 2021, known as Project Helix 3. Further details are provided in Section A.1.5 'Loan portfolio quality'.

The capital impact of Project Helix 3 on the Group's CET1 ratio was an increase of 8 bps as at 30 September 2021. Overall, by completion (currently expected to occur in 2H2022), and including the positive impact already recorded in the income statement for 3Q2021, the transaction is expected to have a total positive impact of c.70 bps on the Group's CET1 ratio on the basis of 31 March 2022 figures.

Pro forma calculations are based on 31 March 2022 financial results, unless otherwise stated, and assume completion of the transaction, which remains subject to customary regulatory and other approvals.

Project Helix 2

In June 2021, the Company completed Project Helix 2 (Portfolios A and B), which refers to the sale of portfolios of loans with a total gross book value of EUR1,331 mn on completion (of which EUR1,305 mn relate to non-performing exposures), secured over real estate collateral, the agreements for which were announced on 3 August 2020 and on 18 January 2021. Further details are provided in Section A.1.5 'Loan portfolio quality'.

The capital impact of Project Helix 2 on the Group's CET1 ratio during 2Q2021 was an increase of c.20 bps, of which c.10 bps arose on completion. Post completion, upon the full payment of the deferred consideration, the transaction was expected to have an additional positive capital impact of c.64 bps on the Group's CET1 ratio on the basis of 30 June 2021 figures and without taking into consideration any positive impact from the earnout, thus making the transaction overall capital accretive. The first instalment of the deferred consideration was received in December 2021.

A. Group Financial Results - Underlying Basis (continued)

A.1. Balance Sheet Analysis (continued)

A.1.1 Capital Base (continued)

Tier 2 Capital Notes

In April 2021, the Company issued EUR300 mn unsecured and subordinated Tier 2 Capital Notes (the 'New T2 Notes').

Immediately after, the Company and the Bank entered into an agreement pursuant to which the Company on-lent to the Bank the entire EUR300 mn proceeds of the issue of the New T2 Notes (the 'Tier 2 Loan') on terms substantially identical to the terms and conditions of the New T2 Notes. The Tier 2 Loan constitutes an unsecured and subordinated obligation of the Bank.

The New T2 Notes were priced at par with a fixed coupon of 6.625% per annum, payable annually in arrears and resettable on 23 October 2026. The maturity date for the New T2 Notes is 23 October 2031. The Company will have the option to redeem the New T2 Notes early on any day during the six-month period from 23 April 2026 to 23 October 2026, subject to applicable regulatory consents.

At the same time, the Bank invited the holders of its EUR250 mn Fixed Rate Reset Tier 2 Capital Notes due January 2027 (the 'Old T2 Notes') to tender their Old T2 Notes for purchase by the Bank at a price of 105.50%, after which Old T2 Notes of EUR43 mn remained outstanding.

On 19 January 2022, the Bank exercised its option and redeemed the outstanding EUR43 mn Old T2 Notes.

Following the highly successful Tier 2 refinancing in 2021, the Group continues to monitor opportunities for the optimisation of its capital position, including Additional Tier 1 capital.

Legislative amendments for the conversion of DTA to DTC

Legislative amendments allowing for the conversion of specific deferred tax assets (DTA) into deferred tax credits (DTC) became effective in March 2019. The law amendments cover the utilisation of income tax losses transferred from Laiki Bank to the Bank in March 2013. The introduction of Capital Requirements Directive (CRD) IV in January 2014 and its subsequent phasing-in led to a more capital-intensive treatment of this DTA for the Bank. With this legislation, institutions are allowed to treat such DTAs as 'not relying on profitability', according to CRD IV and as a result not deducted from CET1, hence improving a credit institution's capital position.

The Group understands that, in response to concerns raised by the European Commission with regard to the provision of state aid arising out of the treatment of such tax losses, the Cyprus Government is considering the adoption of modifications to the Law, including requirements for an additional annual fee over and above the 1.5% annual guarantee fee already acknowledged, to maintain the conversion of such DTAs into tax credits.

The Group, in anticipation of modifications in the Law, acknowledges that such increased annual fee may be required to be recorded on an annual basis until expiration of such losses in 2028. The determination and conditions of such amount will be prescribed in the Law to be amended and the amount determined by the Government on an annual basis. The Group, however, understands that contemplated amendments to the Law may provide that the minimum fee to be charged will be 1.5% of the annual instalment and can range up to a maximum amount of EUR10 mn per year, and also allowing for a higher amount to be charged in the year the amendments are effective. The Group estimates that such increased fees could range up to EUR5.3 mn per year (for each tax year in scope i.e. since 2018) although the Group understands that such fee may fluctuate annually as to be determined by the Ministry of Finance. In this respect, an amount of EUR5.3 mn was recorded in 4Q2021 and FY2021, bringing the total amount provided by the Group for such increased fee to EUR21 mn.

A. Group Financial Results - Underlying Basis (continued)

A.1. Balance Sheet Analysis (continued)

A.1.2. Regulations and Directives

A.1.2.1 Revised rules on capital and liquidity (CRR II and CRD V)

On 27 June 2019, the revised rules on capital and liquidity (Regulation (EU) 2019/876 (Capital Requirements Regulation, CRR II) and Directive (EU) 2019/878 (CRD V)) came into force. As this was an amending regulation, the existing provisions of CRR apply, unless they are amended by CRR II. Being a Regulation, CRR II is directly applicable in each member state. Member states were required to transpose the CRD V into national law. CRD V was transposed and implemented in Cyprus law in early May 2021. Certain provisions took immediate effect (primarily relating to Minimum Requirement for Own Funds and Eligible Liabilities, MREL), and most changes became effective as of June 2021. The key changes introduced consist of, among others, changes to qualifying criteria for CET1, AT1 and Tier 2 instruments, introduction of MREL requirements and binding Leverage Ratio (as defined in the CRR) and Net Stable Funding Ratio (NSFR) requirements.

Some of the amendments were introduced in June 2020 as part of the "CRR quick-fix" which brought forward certain CRR II changes in light of the challenges posed to the banking sector by the COVID-19 pandemic. The key measures in the CRR quick fix include an extension of the IFRS 9 transitional arrangements for the dynamic component by 2 years, the introduction of a prudential filter on exposures to central governments, regional governments or local authorities at FVOCI, the acceleration of CRR II amendments to exempt certain software assets from capital deduction and to revise the SME discount factors.

A.1.2.2 The 2021 Banking Package (CRR III and CRD VI and BRRD)

In October 2021, the European Commission adopted legislative proposals for further amendments to Capital Requirements Regulation (CRR), CRD IV and the BRRD (the "2021 Banking Package"). Amongst other things, the 2021 Banking Package would implement certain elements of Basel III that have not yet been transposed into EU law. The 2021 Banking Package is subject to amendment in the course of the EU's legislative process; and its scope and terms may change prior to its implementation. In addition, in the case of the proposed amendments to CRD IV and the BRRD, their terms and effect will depend, in part, on how they are transposed in each member state. As a general matter, it is likely to be several years until the 2021 Banking Package begins to be implemented (currently expected in 2025); and certain measures are expected to be subject to transitional arrangements or to be phased in over time.

A.1.2.3 Bank Recovery and Resolution Directive (BRRD)

Minimum Requirement for Own Funds and Eligible Liabilities (MREL)

The Bank Recovery and Resolution Directive (BRRD) requires that from January 2016 EU member states shall apply the BRRD's provisions requiring EU credit institutions and certain investment firms to maintain a minimum requirement for own funds and eligible liabilities (MREL), subject to the provisions of the Commission Delegated Regulation (EU) 2016/1450. On 27 June 2019, as part of the reform package for strengthening the resilience and resolvability of European banks, the BRRD came into effect and was required to be transposed into national law. BRRD II was transposed and implemented in Cyprus law in early May 2021. In addition, certain provisions on MREL have been introduced in CRR which also came into force on 27 June 2019 as part of the reform package and took immediate effect.

In December 2021, the Bank received notification from the Single Resolution Board (SRB) of the final decision for the binding minimum requirement for own funds and eligible liabilities (MREL) for the Bank, determined as the preferred resolution point of entry. As per the decision, the final MREL requirement was set at 23.74% of risk weighted assets and 5.91% of Leverage Ratio Exposure (LRE) (as defined in the CRR) and must be met by 31 December 2025. Furthermore, an interim requirement to be met by 1 January 2022 was set at 14.94% of risk weighted assets and 5.91% of LRE. The own funds used by the Bank to meet the Combined Buffer Requirement (CBR) will not be eligible to meet its MREL requirements expressed in terms of risk-weighted assets. The Bank must comply with the MREL requirement at the consolidated level, comprising the Bank and its subsidiaries.

In June 2021, the Bank executed its inaugural MREL transaction issuing EUR300 mn of senior preferred notes (the "SP Notes"). The SP Notes were priced at par with a fixed coupon of 2.50% per annum, payable annually in arrears and resettable on 24 June 2026. The maturity date of the SP Notes is 24 June 2027 and the Bank may, at its discretion, redeem the SP Notes on 24 June 2026, subject to meeting certain conditions as specified in the Terms and Conditions, including applicable regulatory consents. The SP Notes comply with the criteria for MREL and contribute towards the Bank's MREL requirements.

A. Group Financial Results - Underlying Basis (continued)

A.1. Balance Sheet Analysis (continued)

A.1.2. Regulations and Directives (continued)

A.1.2.3 Bank Recovery and Resolution Directive (BRRD) (continued)

Minimum Requirement for Own Funds and Eligible Liabilities (MREL) (continued)

The MREL ratio of the Bank as at 31 March 2022, calculated according to the SRB's eligibility criteria currently in effect and based on the Bank's internal estimate, stood at 18.69% of risk weighted assets (RWA) and at 9.54% of LRE. Pro forma for HFS, the MREL ratio of the Bank as at 31 March 2022, calculated on the same basis, stood at 19.53% of risk weighted assets. The MREL ratio expressed as a percentage of risk weighted assets does not include capital used to meet the CBR amount, which stood at 3.5% until 31 December 2021, increased to 3.75% on 1 January 2022 and is expected to increase to 4.0% on 1 January 2023. Throughout this announcement, t he MREL ratios (and MREL ratios pro forma for HFS) as at 31 March 2022 include unaudited/unreviewed profits for 1Q2022, unless otherwise stated.

The successful Tier 2 capital refinancing in April 2021 and the inaugural issuance of MREL-compliant senior notes in June 2021 mark the foundation for the Bank's plan to meet applicable MREL requirements. The interim MREL requirement as at 1 January 2022 has been satisfied, and the Bank will continue to evaluate opportunities to advance the build-up of its MREL liabilities.

A.1.3 Funding and Liquidity

Funding

Funding from Central Banks

At 31 March 2022, the Bank's funding from central banks amounted to EUR2,962 mn, which relates to ECB funding, comprising solely of funding through the Targeted Longer-Term Refinancing Operations (TLTRO) III, compared to EUR2,970 mn as at 31 December 2021.

In June 2021 the Bank borrowed an amount of EUR300 mn under the eighth TLTRO III operation, increasing the borrowing under TLTRO III to EUR3.0 bn, as the Bank had already borrowed an amount of EUR1.7 bn under the seventh TLTRO III operation in March 2021 and an amount of EUR1 bn under the fourth TLTRO III operation in June 2020, despite its comfortable liquidity position, given the favourable borrowing terms, in combination with the relaxation of collateral requirements.

The Bank exceeded the benchmark net lending threshold in the period 1 March 2020 - 31 March 2021 and qualified for the beneficial rate of -1% for the period from June 2020 to June 2021. The NII benefit from its TLTRO III borrowing for the period from June 2020 to June 2021 stood at c.EUR7 mn and was recognised over the respective period in the income statement.

Based on internal estimations (subject to confirmation from the CBC), the Bank has also exceeded the benchmark net lending threshold in the period 1 October 2020 - 31 December 2021 and is therefore expected to qualify for a beneficial rate for the period from June 2021 to June 2022. The Bank estimates the NII benefit from its TLTRO III borrowing for the period from June 2021 to June 2022 at c.EUR15 mn, recognised over the respective period in the income statement.

Deposits

Customer deposits totalled EUR17,660 mn at 31 March 2022 (compared to EUR17,531 mn at 31 December 2021) and increased by 1% in the first quarter.

The Bank's deposit market share in Cyprus reached 35.8% as at 31 March 2022, compared to 34.8% as at 31 December 2021. Customer deposits accounted for 70% of total assets and 77% of total liabilities at 31 March 2022 (at the same levels as at 31 December 2021).

The net Loans to Deposits (L/D) ratio stood at 58% as at 31 March 2022 (compared to 57% as at 31 December 2021 on the same basis). Pro forma for HFS, the L/D ratio as at 31 March 2022 stood at 57%.

A. Group Financial Results - Underlying Basis (continued)

A.1. Balance Sheet Analysis (continued)

A.1.3 Funding and Liquidity (continued)

Funding (continued)

Loan Stock

At 31 March 2022, the Group's loan stock (including accrued interest) amounted to EUR611 mn (compared to EUR643 mn at 31 December 2021) and relates to unsecured subordinated Tier 2 Capital Notes and senior preferred notes.

For further information please refer to Sections A.1.1 'Capital Base' and A .1.2.3 'Bank Recovery and Resolution Directive (BRRD) / Minimum Requirement for Own Funds and Eligible Liabilities (MREL)', respectively.

Liquidity

At 31 March 2022, the Group Liquidity Coverage Ratio (LCR) stood at 296% (compared to 298% at 31 December 2021), above the minimum regulatory requirement of 100%. The liquidity surplus in LCR at 31 March 2022 amounted to EUR6.4 bn (compared to EUR6.3 bn at 31 December 2021). The increase in 1Q2022 is mainly driven by the increase in customer deposits.

At 31 March 2022, the Group Net Stable Funding Ratio (NSFR) stood at 145% (compared to 147% at 31 December 2021), above the minimum regulatory requirement of 100%, enforced in June 2021 as per CRR II.

A.1.4 Loans

Group gross loans (inclusive of those classified as held for sale) totalled EUR10,964 mn at 31 March 2022 , compared to EUR10,856 mn at 31 December 2021, increased by 1% since the beginning of the year.

New lending granted in Cyprus reached a record EUR618 mn for 1Q2022 (compared to EUR471 mn for 4Q2021 and EUR487 mn for 1Q2021) up by 31% qoq and 27% yoy, reaching higher levels than the equivalent period pre-pandemic (1Q2019), whilst maintaining strict lending criteria. The qoq increase is driven by increases in lending activity across corporate, shipping and international, SME and non-housing retail. New lending in 1Q2022 comprised EUR254 mn of corporate loans, EUR196 mn of retail loans (of which EUR128 mn were housing loans), EUR64 mn of SME loans and EUR104 mn of shipping and international loans. New corporate loans in 1Q2022 have increased by 18% qoq, as the economic activity continues to improve.

At 31 March 2022, the Group net loans and advances to customers (excluding those classified as held for sale) totalled EUR10,004 mn (compared to EUR9,836 mn at 31 December 2021).

In addition, at 31 March 2022 net loans and advances to customers of EUR248 mn were classified as held for sale in line with IFRS 5 of which EUR241 mn related to Project Helix 3 and EUR7 mn to Project Sinope (see below), compared to EUR250 mn as at 31 December 2021 of which EUR243 mn related to Project Helix 3 and EUR7 mn to Project Sinope.

The Bank is the single largest credit provider in Cyprus with a market share of 41.9% at 31 March 2022, compared to 38.8% at 31 December 2021. The increase in 1Q2022 is mainly due to a reduction in loans in the banking system.

A.1.5 Loan portfolio quality

The Group has continued to make steady progress across all asset quality metrics. As the balance sheet de-risking is largely complete, t he Group's priorities include maintaining high quality new lending and normalising the cost of risk and other impairments.

The loan credit losses for 1Q2022 totalled EUR12 mn (excluding 'Provisions/net loss relating to NPE sales'), compared to EUR9 mn for 4Q2021 and EUR20 mn for 1Q2021. Further details regarding loan credit losses are provided in Section A.2.3 'Profit before tax and non-recurring items'.

While defaults have been limited, the additional monitoring and provisioning for sectors vulnerable under COVID-19 remain in place to ensure that potential difficulties in the repayment ability are identified at an early stage, and appropriate solutions are provided to viable customers. In addition, the Group has enhanced its monitoring to sectors, such as tourism, that are impacted from the consequences of the Ukrainian crisis (as further discussed in the Section B. Operating Environment and Section C. Business Overview below).

The Group will continue to monitor the situation, so that any changes arising from the uncertainty on the macroeconomic outlook and geopolitical developments, impacted by the implications of the Russian invasion of Ukraine, as well as the degree of recurrence of the COVID-19 disease due to virus mutations, and the persistent positive effect of fiscal and monetary policy, are timely captured.

A. Group Financial Results - Underlying Basis (continued)

A.1. Balance Sheet Analysis (continued)

A.1.5 Loan portfolio quality (continued)

Loan moratorium

As part of the measures to support borrowers affected by COVID-19 and the wider Cypriot economy, the Cyprus Parliament voted for the suspension of loan repayments for interest and principal (loan moratorium) for the period to the end of the year 2020, for all eligible borrowers with no arrears for more than 30 days as at the end of February 2020. The payment holiday for all these loans expired on 31 December 2020.

P erforming loans as at 31 March 2022 under expired payment deferrals amounted to EUR4.51 bn (compared to EUR4.60 bn as at 31 December 2021), of which EUR4.49 bn had an instalment due by 11 May 2022 with a strong performance; 96% presented no arrears (of which c.EUR0.73 bn have been restructured until 11 May 2022) and only 4% (EUR190 mn) are in arrears (of which EUR180 mn are less than 30 days-past-due). 65% of restructurings took place in 1H2021.

In 1Q2022, net reclassifications of EUR35 mn of loans under expired payment deferrals were made from Stage 2 to Stage1, mainly due to improved performance and updated financial information. In addition, net reclassifications of c.EUR5 mn of loans under expired payment deferrals were made mainly from Stage 2 to Stage 3 in 1Q2022. References made to 'loans under expired payment deferrals' in this paragraph include current accounts and overdrafts.

Following continuing signs of recovery, the majority of COVID-19 related management overlays applied until 30 June 2021 were subsequently removed in 2H2021, as a result of stronger than expected economic performance. The cost of risk for 4Q2021 and 1Q2022 did not include any charge or reversal of loan impairments relating to COVID-19 overlays. Overall, a net reversal of loan impairments relating to COVID-19 (including related impact on macroeconomic assumptions) amounting to c.EUR5 mn (4 bps) are included in FY2021 loan credit losses of EUR66 mn (annualised cost of risk of 0.57%). The cost of risk for 1Q2022 of 44 bps (EUR12 mn) includes 20 bps (c.EUR 5 mn) reflecting the update in macroeconomic outlook and management overlays on sectors (such as tourism and private individuals) expected to be impacted by the crisis in Ukraine and the heightened inflationary pressures. Further details on the cost of risk are provided in Section A.2.3 'Profit before tax and non-recurring items'.

Close monitoring of the credit quality of these loans continues and customers with early arrears are offered solutions. The Bank has a strong track record in dealing with restructurings. Targeted restructuring solutions are offered to alleviate pandemic-related short-term cash flow burden, following rigorous assessment of repayment ability. To date, most restructurings relate to the tourism sector.

As at 31 March 2022, the Group's non-legacy loan book exposure to tourism was limited to EUR1.17 bn (out of a total non-legacy loan book of EUR9.75 bn), of which c.EUR0.87 bn of performing loans as at 31 March 2022 were under expired payment deferrals. 99% of those had an instalment due by 11 May 2022 and of those almost all presented no arrears (of which c.EUR350 mn have been restructured until 11 May 2022 and 80% of these restructurings took place in 1H2021).

Tourism performance in 2021 was better than initially anticipated. There was a steady monthly recovery of tourist arrivals, as the tourism season extended until October 2021. Tourist arrivals in 1Q2022 reached 70% of corresponding levels in 1Q2019. I t is important to note, that the majority of 'accommodation' customers entered the crisis with significant liquidity, following strong performance in recent years and that 98% of the tourism sector portfolio is secured by property.

The crisis in Ukraine may have an adverse impact on the Cypriot economy, partly due to a negative impact on tourism. This impact will depend on the duration and severity of the crisis which remain uncertain at this stage. In response, the Government is working to replace one third of the expected lost tourist arrivals from Russia and Ukraine (which amounted to c.20% of 2019 levels) with arrivals from other markets, such as Belgium, Switzerland and Scandinavia. Close monitoring of exposures to the tourism sector is enhanced and the Group remains in close contact with customers to offer solutions as necessary. For further details on the Ukrainian crisis, please refer to Section C. 'Business Overview'.

For further information please refer to the presentation for the Group Financial Results for the quarter ended 31 March 2022 (slide 37).

A. Group Financial Results - Underlying Basis (continued)

A.1. Balance Sheet Analysis (continued)

A.1.5 Loan portfolio quality (continued)

Non-performing exposure reduction

Non-performing exposures (NPEs) as defined by the European Banking Authority (EBA) were reduced by EUR96 mn, or 7%, in 1Q2022 (compared to a reduction of EUR105 mn in 4Q2021) to EUR1,247 mn at 31 March 2022 (compared to EUR1,343 mn at 31 December 2021). Pro forma for HFS, NPEs are reduced by a further EUR572 mn to EUR675 mn on the basis of 31 March 2022 figures.

The NPEs account for 11.4% of gross loans as at 31 March 2022, compared to 12.4% as at 31 December 2021, on the same basis, i.e. including the NPE portfolios classified as 'Non-current assets and disposal groups held for sale'. Pro forma for HFS, the NPE ratio is reduced to 6.5% on the basis of 31 March 2022 figures.

The NPE coverage ratio stands at 59% at 31 March 2022, at the same level as at 31 December 2021 on the same basis, i.e. including the NPE portfolios classified as 'Non-current assets and disposal groups held for sale'. When taking into account tangible collateral at fair value, NPEs are fully covered. Pro forma for HFS, NPE coverage ratio is 60% on the basis of 31 March 2022 figures.

As of 1 January 2021, the new regulation on Definition of Default was implemented, affecting NPE exposures and the calculation of Days-Past-Due (please refer to Section H. Definitions & Explanations for the changes in the definition).

 
                       31.03.2022         31.03.2022         31.12.2021         31.12.2021 
                      Pro forma for                         Pro forma for 
                           HFS                                   HFS 
                    EUR mn   % gross   EUR mn   % gross   EUR mn   % gross   EUR mn   % gross 
                              loans              loans              loans              loans 
                   -------  --------  -------  --------  -------  --------  -------  -------- 
 NPEs as per 
  EBA definition     675      6.5%     1,247     11.4%     771      7.5%     1,343     12.4% 
 Of which, 
  in pipeline 
  to exit: 
 -NPEs with 
  forbearance 
  measures, 
  no arrears(1)      138      1.3%      148      1.4%      142      1.4%      152      1.4% 
                   -------  --------  -------  --------  -------  --------  -------  -------- 
 

1. The analysis is performed on a customer basis.

Project Helix 3

In November 2021, the Group reached agreement for the sale of a portfolio of NPEs with gross book value of EUR568 mn as at 30 September 2021, as well as real estate properties with book value of c.EUR120 mn as at 30 September 2021, to funds affiliated with Pacific Investment Management Company LLC (PIMCO), known as Project Helix 3. This portfolio of loans had a contractual balance of EUR993 mn as at the reference date of 31 May 2021 and comprises c.20,000 loans, mainly to retail clients. As at 31 March 2022 and 31 December 2021, this portfolio of loans, as well as the real estate properties included in Helix 3, were classified as a disposal group held for sale. At completion, currently expected to occur in 2H2022, the Bank will receive gross cash consideration of c.EUR385 mn.

This portfolio of loans (as well as the real estate properties included in Helix 3) will be transferred to a licensed Cypriot Credit Acquiring Company (the "CyCAC") by the Bank. The shares of the CyCAC will then be acquired by certain funds affiliated with Pacific Investment Management Company LLC (PIMCO), the purchaser of the portfolio.

Following a transitional period where servicing will be retained by the Bank, it is intended that the servicing of the portfolio of loans and the real estate properties included in Helix 3 will be carried out by a third party servicer selected and appointed by the purchaser.

Project Helix 3 represents a milestone in the delivery of one of the Group's core strategic priorities of improving asset quality through the reduction of NPEs. Pro forma for HFS, the Group's NPE ratio is in mid-single digit. Helix 3 reduced the stock of NPEs by 46% to EUR675 mn pro forma on the basis of 31 March 2022 figures, and its NPE ratio by c.5 p.p., to 6.5% pro forma on the basis of 31 March 2022 figures.

All relevant figures and pro forma calculations are based on 31 March 2022 financial results, unless otherwise stated, and assume completion of the transaction, which remains subject to customary regulatory and other approvals.

A. Group Financial Results - Underlying Basis (continued)

A.1. Balance Sheet Analysis (continued)

A.1.5 Loan portfolio quality (continued)

Project Helix 2

In June 2021, the Company completed Project Helix 2 (Portfolios A and B), which refers to the sale of portfolios of loans with a total gross book value of EUR1,331 mn as at the completion date (of which EUR1,305 mn relate to non-performing exposures) (Portfolios A and B) secured over real estate collateral, and stock of properties with carrying value amounting to EUR73 mn, to funds affiliated with Pacific Investment Management Company LLC (PIMCO), the agreements for which were announced on 3 August 2020 and on 18 January 2021. The Bank retained the servicing of these Portfolios for a transitional period to the end of 3Q2021, against a servicing fee.

The consideration for the sale amounts to c.EUR560 mn, of which c.EUR165 mn were received in cash by completion. The remaining amount is payable in four instalments up to December 2025 without any conditions attached, of which c.EUR85 mn were received in December 2021 . The consideration can be increased through an earnout arrangement, depending on the performance of each of the Portfolios.

Project Helix 2 represents another milestone in the delivery of one of the Group's strategic priorities of improving asset quality through the reduction of NPEs. Project Helix 2 (Portfolios A and B) reduced the NPE ratio by c.9 percentage points, on the basis of 30 June 2021 figures.

Project Sinope

In December 2021, the Bank entered into an agreement for the sale of a portfolio of NPEs, with a contractual balance of EUR146 mn and a gross book value of EUR12 mn as at 31 December 2021, as well as properties in Romania with carrying value EUR0.6 mn as at 31 December 2021 (known as 'Project Sinope'). The sale is subject to the necessary approvals and is expected to be completed by the end of 2Q2022. The portfolio has been classified as held for sale since 31 December 2021.

O verall, since the peak in 2014 and pro forma for HFS, the stock of NPEs has been reduced by EUR14.3 bn or 95% to less than EUR0.7 bn and the NPE ratio by over 56 percentage points, from 63% to 6.5%.

The Group has an NPE ratio in mid-single digit and is on track to achieve a target NPE ratio of c.5% by the end of 2022 and less than 3% by the end of 2025.

A.1.6 Real Estate Management Unit (REMU)

The Real Estate Management Unit (REMU) is focused on the disposal of on-boarded properties resulting from debt for asset swaps. Cumulative sales since the beginning of 2017 amount to EUR1.42 bn and exceed properties on-boarded for the same period of EUR1.33 bn.

The Group completed disposals of EUR44 mn in 1Q2022 (compared to EUR 33 mn in 4Q2021 and EUR24 mn in 1Q2021), resulting in a profit on disposal of c.EUR6 mn for 1Q2022 (compared to a profit on disposal of EUR 4 mn for 4Q2021 and EUR3 mn for 1Q2021), following the relaxation of restrictive measures. Asset disposals are across all property classes, with two thirds of sales by value in 1Q2022 relating to land.

As at 31 March 2022 the carrying value of assets held by REMU transferred to " non-current assets and disposal groups held for sale" amounted to EUR 94 mn (compared to EUR 98 mn as at 31 December 2021). They relate to Project Helix 3 and Project Sinope and comprise stock of property of EUR 89 mn and investment property of EUR 5 mn as at 31 March 2022 (compared to stock of property of EUR 93 mn and investment properties of EUR 5 mn as at 31 December 2021).

During 1Q2022, the Group executed sale-purchase agreements (SPAs) for disposals of 161 properties (with contract value of EUR51 mn), compared to SPAs for disposals of 164 properties (with contract value of EUR28 mn) for 1Q2021.

In addition, the Group had a strong pipeline of EUR105 mn by contract value as at 31 March 2022, of which EUR54 mn related to SPAs signed (compared to a pipeline of EUR109 mn as at 31 December 2021, of which EUR47 mn related to SPAs signed).

REMU on-boarded EUR8 mn of assets in 1Q2022 (compared to additions of EUR5 mn in 4Q2021 and EUR11 mn in 1Q2021), via the execution of debt for asset swaps and repossessed properties.

Details with respect to the prudential charge relating to the onsite inspection findings are provided in Section A.1.1 'Capital Base'.

A. Group Financial Results - Underlying Basis (continued)

A.1. Balance Sheet Analysis (continued)

A.1.6 Real Estate Management Unit (REMU) (continued)

Assets held by REMU

As at 31 March 2022, assets held by REMU (excluding assets classified as held for sale) had a carrying value of EUR1,174 mn (comprising properties of EUR1,083 mn classified as 'Stock of property' and EUR91 mn as 'Investment properties'), compared to EUR1,215 mn as at 31 December 2021 (comprising properties of EUR1,112 mn classified as 'Stock of property' and EUR103 mn as 'Investment properties').

In addition to assets held by REMU, properties classified as 'Investment properties' with carrying value of EUR11 mn as at 31 March 2022 (compared to EUR15 mn as at 31 December 2021) are not managed by REMU. These relate mainly to legacy properties held by the Group before the set-up of REMU in January 2016 and to assets classified as 'Investment properties' following a change in use.

 
Assets held by REMU (Group) 
 EUR mn                                                              1Q2022  1Q2021  4Q2021  qoq +%  yoy +% 
                                                                     ------  ------  ------  ------ 
Opening balance                                                       1,215   1,457   1,264     -4%    -17% 
-------------------------------------------------------------------  ------  ------  ------  ------  ------ 
On-boarded assets                                                         8      11       5    -69%    -30% 
-------------------------------------------------------------------  ------  ------  ------  ------  ------ 
Sales                                                                  (44)    (24)    (33)     34%     81% 
-------------------------------------------------------------------  ------  ------  ------  ------  ------ 
Net impairment loss                                                     (5)     (6)    (20)    -76%    -21% 
-------------------------------------------------------------------  ------  ------  ------  ------  ------ 
Transfer to non-current assets and disposal groups held for sale          -     (5)     (1)       -       - 
-------------------------------------------------------------------  ------  ------  ------  ------  ------ 
Closing balance                                                       1,174   1,433   1,215     -3%    -18% 
-------------------------------------------------------------------  ------  ------  ------  ------  ------ 
 
 
 Analysis by type and country     Cyprus   Greece   Romania   Total 
 31 March 2022 (EUR mn) 
-------------------------------  -------  -------  --------  ------ 
 Residential properties               79       22         0     101 
 Offices and other commercial 
  properties                         203       19         -     222 
 Manufacturing and industrial 
  properties                          52       24         0      76 
 Hotels                               25        0         -      25 
 Land (fields and plots)             499        5         0     504 
 Golf courses and golf-related 
  property                           246        -         -     246 
 Total                             1,104       70         0   1,174 
                                 -------  -------  -------- 
 
 
                                  Cyprus   Greece   Romania   Total 
 31 December 2021 (EUR mn) 
-------------------------------  -------  -------  --------  ------ 
 Residential properties               82       23         0     105 
 Offices and other commercial 
  properties                         208       23         0     231 
 Manufacturing and industrial 
  properties                          54       24         0      78 
 Hotels                               25        -         -      25 
 Land (fields and plots)             524        5         1     530 
 Golf courses and golf-related 
  property                           246        -         -     246 
 Total                             1,139       75         1   1,215 
                                 -------  -------  -------- 
 

A. Group Financial Results - Underlying Basis (continued)

A.2. Income Statement Analysis

A.2.1 Total income

 
                                                                      (1Q2022 vs 
EUR mn                                     1Q2022   1Q2021  4Q2021    4Q2021) +%   yoy +% 
                                          -------  -------  ------  ------------ 
Net interest income                            71       76      73           -2%      -7% 
----------------------------------------  -------  -------  ------  ------------  ------- 
Net fee and commission income                  44       39      44            0%      13% 
Net foreign exchange gains 
 and net gains/(losses) on 
 financial instrument transactions 
 and disposal/dissolution 
 of subsidiaries and associates                 6        2      10          -47%     124% 
Insurance income net of 
 claims and commissions                        16       13      18          -11%      24% 
Net gains from revaluation 
 and disposal of investment 
 properties and on disposal 
 of stock of properties                         5        2       5           13%     116% 
Other income                                    4        4       4            2%      13% 
----------------------------------------  -------  -------  ------  ------------  ------- 
Non-interest income                            75       60      81           -8%      24% 
----------------------------------------  -------  -------  ------  ------------  ------- 
Total income                                  146      136     154           -5%       7% 
----------------------------------------  -------  -------  ------  ------------  ------- 
Net Interest Margin (annualised)(1)         1.32%    1.63%   1.34%        -2 bps  -31 bps 
----------------------------------------  -------  -------  ------  ------------  ------- 
Average interest earning 
 assets 
 (EUR mn)(1)                               21,942   18,978  21,613            2%      16% 
----------------------------------------  -------  -------  ------  ------------  ------- 
1. Including the NPE portfolios classified as "Non-current assets and disposal 
 groups held for sale", where relevant . p.p. = percentage points, bps = 
 basis points, 100 basis points (bps) = 1 percentage point 
 

Net interest income (NII) for 1Q2022 amounted to EUR71 mn, broadly flat qoq. Net interest income (NII) for 1Q2022 was down by 7% yoy, mainly reflecting the foregone interest income on the Helix 2 portfolios.

Quarterly average interest earning assets (AIEA) for 1Q2022 amounted to EUR21,942 mn, up by 16% yoy driven by the increase in liquid assets following the increase in the borrowing under TLTRO III, as well as the increase in deposits by EUR1.3 bn yoy . Quarterly average interest earning assets for 1Q2022 increased by 2% qoq, mainly due to the increase in liquid assets following the increase in customer deposits by c.EUR130 mn.

Net interest margin (NIM) for 1Q2022 amounted to 1.32% (compared to 1.34% for 4Q2021 and 1.63% for 1Q2021) negatively impacted by the corresponding decrease in NII and the increase in average interest earning assets.

Non-interest income for 1Q2022 amounted to EUR75 mn (compared to EUR81 mn for 4Q2021, down by 8% qoq and compared to EUR60 mn for 1Q2021, up by 24% yoy), comprising net fee and commission income of EUR44 mn, net foreign exchange gains and net gains/(losses) on financial instrument transactions and disposal/dissolution of subsidiaries and associates of EUR6 mn, net insurance income of EUR16 mn, net gains from revaluation and disposal of investment properties and on disposal of stock of properties of EUR5 mn and other income of EUR4 mn. The qoq decrease is mainly due to higher revaluation gains on financial instruments in the previous quarter. The yoy increase is mainly due to an increase in net fee and commission income and net insurance income, as 1Q2021 was affected by the pandemic-related lockdown.

Net fee and commission income for 1Q2022 amounted to EUR44 mn, flat qoq, following the introduction of a revised price list in February 2022 and the extension of liquidity fees to a wider customer group in March 2022, offset by seasonally lower transactional income. Net fee and commission income for 1Q2022 of EUR44 mn was up 13% yoy (compared to EUR39 mn for 1Q2021), due to lower transactional fees in 1Q2021 impacted by the pandemic-related lockdown.

Net foreign exchange gains and net gains/(losses) on financial instrument transactions and disposal/dissolution of subsidiaries and associates of EUR6 mn for 1Q2022 (comprising mainly net foreign exchange gains ), compared to EUR10 mn for 4Q2021 (down 47% qoq) and to EUR2 mn for 1Q2021. The decrease qoq is mainly due to higher revaluation gains from financial instruments in the previous quarter. The increase yoy is mainly due to the lower net foreign exchange gains in 1Q2021, impacted by the lockdown.

A. Group Financial Results - Underlying Basis (continued)

A.2. Income Statement Analysis (continued)

A.2.1 Total income (continued)

Net insurance income of EUR16 mn for 1Q2022, compared to EUR13 mn for 1Q2021 and EUR18 mn for 4Q2021. The decrease of 11% qoq is mainly due to a lower level of positive changes in valuation assumptions and seasonally lower premiums, partially offset by lower insurance claims.

Net gains from revaluation and disposal of investment properties and on disposal of stock of properties for 1Q2022 amounted to EUR5 mn (comprising net gains on disposal of stock of properties of c.EUR5.5 mn, net gains on disposal of investment properties of c.EUR0.5 mn and net losses from revaluation of investment properties of c.EUR1 mn) , flat qoq and compared to EUR2 mn in 1Q2021 which was impacted by the lockdown. REMU profit remains volatile.

Total income for 1Q2022 amounted to EUR146 mn, compared to EUR154 mn for 4Q2021 (down 5% qoq) and to EUR136 mn for 1Q2021 (up 7% yoy), mainly driven by the changes in the non-interest income as explained above.

A. Group Financial Results - Underlying Basis (continued)

A.2. Income Statement Analysis (continued)

A.2.2 Total expenses

 
                                                                       (1Q2022 vs 
EUR mn                                     1Q2022   1Q2021   4Q2021    4Q2021) +%    yoy +% 
                                          -------  -------  -------  ------------ 
Staff costs                                  (50)     (50)     (50)           -2%       -1% 
Other operating expenses                     (36)     (32)     (37)           -3%       11% 
----------------------------------------  -------  -------  -------  ------------  -------- 
Total operating expenses                     (86)     (82)     (87)           -2%        4% 
----------------------------------------  -------  -------  -------  ------------  -------- 
Special levy on deposits 
 and other levies/contributions              (10)      (9)     (12)          -16%        8% 
Total expenses                               (96)     (91)     (99)           -4%        5% 
                                          -------  -------  -------  ------------ 
Cost to income ratio(1)                       66%      67%      65%       +1 p.p.   -1 p.p. 
----------------------------------------  -------  -------  -------  ------------  -------- 
Cost to income ratio excluding 
 special levy on deposits 
 and other levies/contributions(1)            59%      60%      57%       +2 p.p.   -1 p.p. 
----------------------------------------  -------  -------  -------  ------------  -------- 
 
             1. Including the NPE portfolios classified as "Non-current assets and disposal 
                                                                     groups held for sale". 
                   p.p. = percentage points, bps = basis points, 100 basis points (bps) = 1 
                                                                           percentage point 
 

Total expenses for 1Q2022 were EUR96 mn (compared to EUR99 mn for 4Q2021 and EUR91 mn for 1Q2021, down by 4% qoq and up by 5% yoy), 52% of which related to staff costs (EUR50 mn), 38% to other operating expenses (EUR36 mn) and 10% (EUR10 mn) to special levy on deposits and other levies/contributions. The yoy increase of 5% is driven by the 11% yoy increase in other operating expenses. The qoq decrease of 4% is driven by the 16% qoq decrease in special levy on deposits and other levies/contributions. Further details are provided below.

Total operating expenses for 1Q2022 were EUR86 mn, compared to EUR87 mn for 4Q2021 (down by 2% qoq) and to EUR82 mn for 1Q2021 (up by 4% yoy).

Staff costs for 1Q2022 were EUR50 mn, flat qoq and yoy, resulting from the combined impact of the voluntary staff exit plans, the renewal of the collective agreement, and despite the inflation in 1Q2022.

In July 2021, the Bank reached agreement with the Cyprus Union of Bank Employees for the renewal of the collective agreement for the years 2021 and 2022. The agreement related to certain changes including the introduction of a new pay grading structure linked to the value of each position of employment, and of a performance-related pay component as part of the annual salary increase, both of which have been long-standing objectives of the Bank and are in line with market best-practice. The expected impact of the renewal was an increase in staff costs for 2021 and 2022 by 3-4% per annum, in line with the impact of renewals in previous years.

The Group employed 3,395 persons as at 31 March 2022, compared to 3,438 persons as at 31 December 2021. In 1Q2022, the Group, through one of its subsidiaries, completed a voluntary staff exit plan (VEP), through which a small number of its employees were approved to leave at a total cost of EUR3 mn, recorded in the consolidated income statement in 1Q2022 as a non-recurring item in the underlying basis (compared to a VEP with a total cost of EUR16 mn recorded in 4Q2021, through which c.100 of the Group's full time employees were approved to leave, with gross annual savings estimated at c.3% of staff costs).

Other operating expenses for 1Q2022 were EUR36 mn, compared to EUR37 mn in 4Q2021 (down 3% qoq mainly due to lower marketing expenses) and to EUR32 mn in 1Q2021 (up 11% yoy, reflecting the lockdown in 1Q2021).

Special levy on deposits and other levies/contributions for 1Q2022 amounted to EUR10 mn (compared to EUR12 mn for 4Q2021 and EUR9 mn for 1Q2021) and includes the contribution of the Bank to the Deposit Guarantee Fund (DGF) of EUR3 mn which relates to 1H2022 and was recorded in 1Q2022. The 4Q2021 charge includes a levy in the form of an annual guarantee fee relating to the expected revised Income Tax legislation of EUR5.3 mn (see Section A.1.1 'Capital Base').

As from 1 January 2020 and until 3 July 2024 the Bank is subject to contribution to the Deposit Guarantee Fund (DGF) on a semi-annual basis. The contributions are calculated based on the Risk Based Methodology (RBM) as approved by the management committee of the Deposit Guarantee and Resolution of Credit and Other Institutions Schemes (DGS) and is publicly available on the CBC's website. In line with the RBM, the contributions are broadly calculated on the covered deposits of all authorised institutions and the target level is to reach at 0.8% of these deposits by 3 July 2024.

The cost to income ratio excluding special levy on deposits and other levies/contributions for 1Q2022 was 59%, compared to 57% for 4Q2021 and 60% for 1Q2021. The qoq increase of 2 p.p. is driven by the qoq decrease in total income.

A. Group Financial Results - Underlying Basis (continued)

A.2. Income Statement Analysis (continued)

A.2.3 Profit before tax and non-recurring items

 
                                                                        (1Q2022 vs 
EUR mn                                      1Q2022   1Q2021   4Q2021    4Q2021) +%   yoy +% 
                                           -------  -------  -------  ------------ 
Operating profit                                50       45       55           -7%      12% 
-----------------------------------------  -------  -------  -------  ------------  ------- 
Loan credit losses                            (12)     (20)      (9)           24%     -41% 
Impairments of other financial 
 and non-financial assets                      (5)      (5)     (23)          -77%      -4% 
(Provisions)/net reversals 
 for litigation, claims, 
 regulatory and other matters                  (0)      (1)        8             -     -72% 
-----------------------------------------  -------  -------  -------  ------------  ------- 
Total loan credit losses, 
 impairments and provisions                   (17)     (26)     (24)          -26%     -34% 
-----------------------------------------  -------  -------  -------  ------------  ------- 
Profit before tax and non-recurring 
 items                                          33       19       31            7%      76% 
-----------------------------------------  -------  -------  -------  ------------  ------- 
Cost of risk (annualised)(1)                 0.44%    0.66%    0.35%        +9 bps  -22 bps 
-----------------------------------------  -------  -------  -------  ------------  ------- 
 
             1. Including the NPE portfolios classified as "Non-current assets and disposal 
                                                                     groups held for sale". 
                   p.p. = percentage points, bps = basis points, 100 basis points (bps) = 1 
                                                                           percentage point 
 

Operating profit for 1Q2022 was EUR50 mn, compared to EUR55 mn for 4Q2021 (down by 7% qoq, driven by the decrease in total income qoq) and to EUR45 mn for 1Q2021 (up by 12% yoy, as 1Q2021 was impacted by the lockdown).

Loan credit losses for 1Q2022 totalled EUR12 mn, compared to EUR9 mn for 4Q2021 (up by 24% qoq) and to EUR20 mn for 1Q2021 (down by 41% yoy).

The annualised loan credit losses charge (cost of risk) for 1Q2022 amounted to 44 bps (EUR12 mn), compared to a cost of risk of 35 bps (EUR9 mn) for 4Q2021 and 66 bps (EUR20 mn) for 1Q2021. The cost of risk for 1Q2022 includes 20 bps (c.EUR 5 mn) reflecting the update in macroeconomic outlook and management overlays on sectors (such as tourism and private individuals) expected to be impacted by the crisis in Ukraine and the heightened inflationary pressures. The cost of risk for 4Q2021 of 35 bps (EUR9 mn) included a reversal of 46 bps (EUR12 mn) from Stages 1 and 2 mainly due to improved cash collections and updated financial information. The cost of risk for 1Q2021 of 66 bps (EUR20 mn) included 29 bps reflecting loan impairments relating to COVID-19 . Further details are provided in Section A.1.5 'Loan portfolio quality'.

At 31 March 2022, the allowance for expected loan credit losses, including residual fair value adjustment on initial recognition and credit losses on off-balance sheet exposures (please refer to Section H. 'Definitions & Explanations' for definition) totalled EUR734 mn (compared to EUR792 mn at 31 December 2021) and accounted for 6.7% of gross loans including portfolios held for sale (compared to 7.3% of gross loans including portfolios held for sale at 31 December 2021 respectively).

Impairments of other financial and non-financial assets for 1Q2022 amounted to EUR5 mn, at the same level as for 1Q2021 and compared to EUR23 mn for 4Q2021 (which was driven by impairments of non-financial assets of EUR20 mn relating mainly to specific, large, illiquid REMU assets).

Provisions for litigation, claims, regulatory and other matters for 1Q2022 were minimal, compared to EUR1 mn for 1Q2021 and compared to reversals net of provisions for 4Q2021 of EUR8 mn, which resulted from revised estimates for cases and matters provided for.

Profit before tax and non-recurring items for 1Q2022 totalled EUR33 mn, compared to EUR31 mn for 4Q2021 (up by 7% qoq) and to EUR19 mn for 1Q2021 (up by 76% yoy).

A. Group Financial Results - Underlying Basis (continued)

A.2. Income Statement Analysis (continued)

A.2. 4 Profit after tax (attributable to the owners of the Company)

 
                                                               (1Q2022 vs 
EUR mn                                1Q2022  1Q2021  4Q2021   4Q2021) +%  yoy +% 
                                      ------  ------  ------  ----------- 
Profit before tax and non-recurring 
 items                                    33      19      31           7%     76% 
------------------------------------  ------  ------  ------  -----------  ------ 
Tax                                      (6)     (2)     (2)         233%    193% 
(Profit)/loss attributable 
 to non-controlling interests              0     (0)     (2)            -       - 
Profit after tax and before 
 non-recurring items (attributable 
 to the owners of the Company)            27      17      27           0%     65% 
                                      ------  ------  ------  ----------- 
Advisory and other restructuring 
 costs - organic                         (1)     (3)     (3)         -56%    -52% 
------------------------------------  ------  ------  ------  -----------  ------ 
Profit after tax - organic 
 (attributable to the owners 
 of the Company)                          26      14      24           7%     87% 
------------------------------------  ------  ------  ------  -----------  ------ 
Provisions/net loss relating 
 to NPE sales(1)                         (1)     (2)     (1)         -43%    -33% 
Restructuring and other 
 costs relating to NPE sales(1)          (1)     (4)       3            -    -86% 
Restructuring costs - Voluntary 
 Staff Exit Plan (VEP)                   (3)       -    (16)         -81%       - 
Profit after tax (attributable 
 to the owners of the Company)            21       8      10         110%    162% 
                                      ------  ------  ------  ----------- 
 

The tax charge for 1Q2022 is EUR6 mn, compared to EUR2 mn for 4Q2021 and for 1Q2021.

Profit after tax and before non-recurring items (attributable to the owners of the Company) for 1Q2022 was EUR27 mn at the same levels as for 4Q2021 and compared to EUR17 mn for 1Q2021. Return on Tangible Equity (ROTE) before non-recurring items calculated using 'profit after tax and before non-recurring items (attributable to the owners of the Company)' amounts to 6.7% for 1Q2022, compared to 6.6% for 4Q2021 and to 4.1% for 1Q2021.

Advisory and other restructuring costs - organic for 1Q2022 amounted to EUR1 mn, compared to EUR3 mn for 4Q2021 and for 1Q2021.

Profit after tax arising from the organic operations (attributable to the owners of the Company) for 1Q2022 amounted to EUR26 mn, compared to EUR24 mn for 4Q2021 and to EUR14 mn for 1Q2021.

Provisions/net loss relating to NPE sales for 1Q2022 was EUR1 mn relating to Helix 3, compared to EUR1 mn for 4Q2021 and to EUR2 mn for 1Q2021.

Restructuring and other costs relating to NPE sales for 1Q2022 was EUR1 mn, compared to a credit of EUR3 mn for 4Q2021 (relating to the agreements for the sale of portfolios of NPEs) and to costs of EUR4 mn for 1Q2021.

Restructuring costs relating to the Voluntary Staff Exit Plan (VEP) amounted to EUR3 mn for 1Q2022, compared to EUR16 mn for 4Q2021 and Nil for 1Q2021. For further details please refer to Section A.2.2 'Total expenses'.

Profit after tax attributable to the owners of the Company for 1 Q2022 was EUR21 mn, compared to EUR10 mn for 4Q2021 and to EUR8 mn for 1Q2021.

B. Operating Environment

The outlook of the global economy has changed profoundly as a result of the war in Ukraine and sanctions imposed on Russia and related entities. The war is prolonged, and sanctions will likely remain in place for a long period of time, thus decoupling Russia from the west. Russia is expected to have to go through a deep restructuring of its economy and reorient it eastward. The west is expected to adjust their commodity supply chains away from Russia. The result will be more uncertainty for longer.

Consumer inflation has been accelerating from the third quarter of 2021 onward, as a result of supply chain disruptions, the resulting higher energy and food prices, and other shortages in commodities and industrial goods. The harmonised index of consumer prices increased by 7.5% in the Euro area in April after rising by 6.1% in the first quarter. In Cyprus inflation accelerated to 8.6% in April after rising by 5.7% in the first quarter. Prices for energy and unprocessed food in the first quarter of 2021 increased respectively by 26.6% and 18.7% in Cyprus. Inflation was 3.5% when energy is excluded and 2.6% when both energy and unprocessed foods are excluded. This core inflation is considerably lower than headline inflation, but still higher than in previous periods.

The war and the energy crisis it generated, changes the monetary landscape abruptly. The energy price shock is effectively a terms of trade shock which is simultaneously inflationary and recessionary. The higher cost of energy imports means that the terms of trade deteriorate. More domestic production will be required for the same quantity of imports than before. The resulting inflation leads to a drop in real disposable income. Thus, tightening monetary policy and raising the cost of money, will tend to slow the growth of aggregate demand. There are inflation and recessionary forces operating at the same time, which means there are large monetary policy trade-offs. To reduce inflation interest rates will have to rise which will be slowing economic activity.

The ECB in their April meetings of the Governing Council, decided to end its asset purchase programme in the third quarter, faster than anticipated. This suggests that the Governing Council sees the downside growth risks being less pronounced than the inflation risks. The ECB thus can be expected to start raising interest rates later in the year and to continue raising them through 2023. The ECB will be more cautious than other central banks like the Federal Reserve and the Bank of England, both having already raised their policy rates by 75 basis points. Financing conditions across Europe will tighten through 2022 but will remain largely favourable. Long-term interest rates are rising largely reflecting increased inflation expectations. Real yields continue to be negative.

The role of the ECB in maintaining financial stability has been instrumental in recent years. The ECB has been the most prominent buyer of sovereign bonds through its asset purchase programmes. Through these purchases the ECB was able to absorb market pressures and to prevent the fragmentation of bond markets. The ECB will keep the volume of its asset holdings unchanged until the end of 2024, thus refinancing maturing bonds. The ECB is mindful of the uncertainties and will be data driven in its decisions and promised to act with 'optionality' and 'flexibility' to limit the risk of fragmentation.

Cyprus received the first disbursement from the Recovery and Resilience Facility of EUR157 mn in September 2021 following the approval of the national recovery plan the previous July. This was pre-financing for 13% of total disbursements over the period 2021-2026. As a reminder, the allocation in grants and loans amount to EUR1.2 bn in total (EUR1 bn in grants and EUR200 mn in loans) and will be conditional on the implementation of the reforms agreed in the national recovery plan. The plan allocates 41% of the funds to green investments and an additional 23% to digital investments. Reforms include increasing the efficiency of the public sector and local government; improving the governments of state-owned enterprises; improving the efficiency of the judicial system; and accelerating anti-corruption reforms.

In the banking sector there has been significant progress since the 2013 financial crisis. Banks have reduced their foreign exposure; the regulatory framework and prudential oversight have been strengthened; a new legal framework for foreclosures and insolvencies has been implemented. Non-performing exposures have been reduced from EUR28.4 bn in 2014 to EUR3 bn as at the end of January 2022. The ratio of non-performing exposures to gross loans dropped from 47.8% to 11.7% in the same period and the coverage ratio of provisions to non-performing exposures was 49.5%. The ratio of non-performing exposures still remains elevated when compared with an EU average of just over 2%. Total loans to the private sector also declined steeply in the same period. Loans to residents excluding the government, dropped to EUR22.8 bn at the end of March 2022, including the non-performing loans, which is 97% of GDP in 2021.

The recovery in 2021 underpinned a significant increase in general government revenue and a relative drop in government spending. As a result, the budget deficit narrowed to 1.7% of GDP from a deficit of 5.7% of GDP in 2020 reflecting government measures to support the economy amidst a deep recession induced from the COVID-19 pandemic. The public debt to GDP ratio dropped to 104% in 2021 from a bloated 115% in 2020. As long as interest payments on public debt remain low in relation to GDP growth, the debt to GDP ratio will continue its downward trajectory.

The economic recovery following the country's financial crisis of 2012-2014 was strong with real GDP growing by 5.3% annually on average in the period 2015-2019. This compares with the previous growth period of 1996-2008, when real GDP was growing at an annual average pace of 4.4%. However, there were distinct qualitative differences in the two growth periods. Growth in the latter period had stronger base effects after the 11% cumulative contraction that had occurred in the period 2009-2014. The pandemic led to a deep recession in 2020, and real GDP dropped by 5%. However, the contraction was less severe than the 6.3% drop in the Eurozone despite Cyprus' high dependence on tourism that was particularly hit by the pandemic. Tourist arrivals and revenues dropped by about 85% in 2020. The economy recovered swiftly in 2021 and real GDP increased by 5.5% to its pre-pandemic levels in 2021.

B. Operating Environment (continued)

The war in Ukraine and the sanctions on Russia will cut growth substantially in 2022. Reliance on Russia has dropped significantly since the home financial crisis of 2012-2014, but total linkages remained large. The export services trade on a net basis, and after adjusting for special purpose entities, was a little less than 5% of GDP in 2021. This consisted of tourism services, shipping, and business services to local subsidiaries of Russian companies which may be affected by the sanctions. Cyprus will also be affected by the higher inflation fuelled by high oil and commodity prices including wheat. Russian tourists in a normal year would make about 20% of total arrivals. In the first quarter of the year, real GDP increased by 5.6% year-on-year seasonally adjusted, compared with an increase of 5.1% in the Euro area. However, real GDP growth is expected to slow in 2022 to 2.7%, before accelerating to 3.8% in 2023, both in accordance with the Ministry of Finance Stability Programme 2022-2025.

Sovereign ratings

The sovereign risk ratings of the Cyprus Government improved considerably in recent years reflecting reduced banking sector risks, and improvements in economic resilience and consistent fiscal outperformance. Cyprus demonstrated policy commitment to correcting fiscal imbalances through reform and restructuring of its banking system. Public debt remains high in relation to GDP but large-scale asset purchases from the ECB ensure favourable funding costs for Cyprus and ample liquidity in the sovereign bond market.

Most recently, in March 2022, Fitch Ratings affirmed Cyprus' Long-Term Issuer Default rating at investment grade BBB- since November 2018 and stable outlook. The stable outlook reflects the view that despite Cyprus' exposure to Russia through its tourism and investment linkages, near-term risks are mitigated by a strengthened government fiscal position, and continued normalisation of spending after the pandemic shock. Meanwhile, medium-term growth prospects remain positive on the back of the government's Recovery and Resilience Plan (RRP).

Also in March 2022, S&P Global Ratings affirmed Cyprus' investment grade rating of BBB- and positive outlook. The positive outlook reflects the view that Cyprus' sovereign rating could be upgraded within the next 24 months if the country's economic and budgetary performance continues to strengthen, supported by the Government's implementation of structural reforms. While the crisis in Ukraine weighs on Cyprus' economic performances via the sanctions imposed on Russia, medium-term economic prospects remain solid according to S&P.

In July 2021, Moody's Investors Service upgraded the Government of Cyprus' long-term issuer and senior unsecured ratings to Ba1 from Ba2 (since July 2018) and changed the outlook from positive to stable. The primary driver for the upgrade was the material improvement in the underlying credit strength of the domestic banking system, which also reduces the risks of a systemic banking crisis. In a credit opinion published in April 2022 the rating agency affirmed Cyprus rating and outlook citing increased macroeconomic uncertainty stemming from the war in Ukraine.

In April 2022, DBRS Morningstar upgraded the Republic of Cyprus's Long-Term Foreign and Local Currency - Issuer Ratings from BBB (low) to BBB and changed the trend from Positive to Stable. The rating upgrades reflect Cyprus' stronger-than-anticipated economic and public finance performance during 2021 and the expectation of DBRS Morningstar that medium term conditions remain supportive of Cyprus' debt reduction efforts, despite risks posed by Russia's invasion of Ukraine and the pandemic.

C. Business Overview

Credit ratings

The Group's financial performance is highly correlated to the economic and operating conditions in Cyprus. In February 2022, Standard and Poor's affirmed their long-term issuer credit rating on the Bank of B+, maintaining the positive outlook. In December 2021, Moody's Investors Service upgraded the Bank's long-term deposit rating to Ba3 from B1, maintaining the positive outlook. The upgrade reflects significant ongoing improvement in the Bank's asset quality following the agreement reached in Project Helix 3 in November 2021. In December 2021, Fitch Ratings affirmed the Bank's long-term issuer default rating of B- and revised the outlook to positive from negative. The revision of the outlook reflects significant improvement in asset quality following the agreement reached in Project Helix 3, as well as in organically reducing problem assets since the end of 2019, despite an adverse operating environment in Cyprus, together with an expectation that this trend will continue in the near future.

Strategic priorities for the medium term

The Group is a diversified, leading, financial and technology hub in Cyprus. In February 2022, the Group updated its medium term strategic targets with an increased focus on creating shareholder value and increased its medium term return on tangible equity (ROTE) target to over 10% (2025), providing the foundations for a return to dividend distributions, subject to performance and relevant approvals. Since then, the external environment has changed. As a result, a higher return on tangible equity (ROTE) is now expected for each year starting in 2023, and a ROTE in excess of 10% is expected in 2024, a year ahead of plan.

The Bank's medium term strategic priorities are clear, with a renewed focus on growing revenues in a more capital efficient way, whilst striving for a leaner operating model. In addition, the Group continues to focus on further strengthening its asset quality, whilst maintaining a good capital position, in order to continue to play a vital role in supporting the recovery of the Cypriot economy. Moreover, the Group has set the foundations to enhance its organisational resilience and ESG (Environmental, Social and Governance) agenda and continues to work towards building a forward-looking organisation with a clear strategy supported by effective corporate governance aligned with ESG agenda priorities. Delivery on the Bank's medium term strategic priorities is enabled by the Group's transformation plan.

Growing revenues in a more capital efficient way

The Group has a renewed focus on growing revenues in a more capital efficient way. It aims to grow its high quality new lending, drive growth in niche areas for further market penetration and diversify through non-banking services, such as insurance and digital products.

The Group has continued to provide high quality new loans via prudent underwriting standards. Growth in new lending in Cyprus has been focused on selected industries more in line with the Bank's target risk profile . During 1Q2022, new lending amounted to EUR618 mn, increased by 27% compared to 1Q2021, reaching higher levels than the equivalent period pre-pandemic, whilst maintaining strict lending criteria . Demand for new loans is picking up, as economic activity continues to improve. Aiming at supporting investments by SMEs and Mid-Caps, the Bank continues its collaboration with the European Investment Bank (EIB), the European Investment Fund (EIF) and the Cyprus Government.

Separately, the Group aims to increase revenues over the medium term through multiple less capital-intensive initiatives, with a focus on fees and commissions, insurance and non-banking opportunities, leveraging on the Group's digital capabilities. In 1Q2022, a revised price list for charges and fees was implemented and liquidity fees were extended to a wider customer group.

Management is placing emphasis on diversifying income streams by optimising fee income from international transaction services, wealth management and insurance. The Group's insurance companies, EuroLife Ltd and General Insurance of Cyprus Ltd (GIC) operating in the sectors of life and general insurance respectively, are leading players in the insurance business in Cyprus, and have been providing a stable, recurring income, further diversifying the Group's income streams. The insurance income net of claims and commissions for 1Q2022 contributed to 22% of non-interest income and amounted to EUR16 mn, up 24% yoy, as 1Q2021 had been impacted by the lockdown. Specifically, Eurolife increased its total regular income by 26% yoy, whilst GIC increased its gross written premiums by 10% yoy. Furthermore, there are initiatives underway to further enhance the value of the insurance companies by business growth supported by digitisation and a lean operating structure. For information on IFRS 17 please refer to the relevant subsection below.

C. Business Overview (continued)

Strategic priorities for the medium term (continued)

Growing revenues in a more capital efficient way (continued)

Finally, the Group aims to introduce the Digital Economy Platform (Jinius) to generate new revenue sources over the medium term, leveraging on the Bank's market position, knowledge and digital infrastructure. The Platform aims to bring stakeholders together, link businesses with each other and with consumers and to drive opportunities in lifestyle banking and beyond. This platform is expected to allow the Bank to enhance the engagement of its customer base, attract new customers, optimise the cost of the Bank's own processes, and position the Bank next to the customer at the point and time of need.

Lean operating model

Striving for a lean operating model is a key strategic pillar for the Group in order to deliver shareholder value in the medium term, whilst funding its digital transformation and investing in the business. Management also expects that restructuring costs will be effectively eliminated as balance sheet de-risking is largely complete.

Management remains focused on further improvement in efficiency, through for example further branch footprint optimisation and further exit solutions to release full time employees. Specifically, further branch restructuring is currently underway with an aim to achieve a reduction in the number of branches of over 25% in the first six months of 2022. In relation to further exit solutions to release full time employees, one of the Bank's subsidiaries completed a small-scale targeted voluntary staff exit plan (VEP) in 1Q2022, through which a small number of full-time employees were approved to leave at a total cost of EUR3 mn. Additionally, the workforce is expected be substantially streamlined in 2022 with a target to reduce the number of employees by c.15%.

The cost to income ratio is expected to rise in 2022 as revenues remain under pressure and operating expenses increase due to higher IT/digitisation investment costs, before improving to 50%-55% by FY2025.

Transformation plan

The Group continues to work towards becoming a more customer centric organisation. A transformation plan is already in progress and aims to enable the shift to modern banking by digitally transforming customer service, as well as internal operations. The holistic transformation aims to (i) shift to a more customer-centric operating model by defining customer segment strategies, (ii) redefine our distribution model across existing and new channels, (iii) digitally transform the way we serve our customers and operate internally, and (iv) improve employee engagement through a robust set of organisational health initiatives.

Digital transformation

The Bank's digital transformation focuses on developing digital services and products that improve the customer experience, streamlining internal processes, and introducing new ways of working to improve the workplace environment.

The Bank continued to invest in its digital offerings in 1Q2022, enhancing its competitive advantage even further. MoneyFit, Bank of Cyprus' new innovative solution that gives consumers a better view and insights over their finances, is now available to clients via the BoC mobile app. In addition, towards the end of the quarter, 1bank launched its renewed internet banking platform. Through the new platform the Bank has the ability to offer enhanced services and products to the bank's customers. Furthermore, the bank's digital onboarding functionality has been improved to better accommodate IBU (International Business Unit) customers through a new flow and expansion to four new countries. Finally, the Bank's youth product is now provided to customers aged 18 to 25 who onboard digitally.

The adoption of digital products and services continued to grow and gained momentum in the first quarter of 2022 and beyond. As at the end of April 2022, 92.5% of the number of transactions involving deposits, cash withdrawals and internal/external transfers were performed through digital channels (up by 26.1 p.p. from 66.4% in September 2017 when the digital transformation programme was initiated). In addition, 79.6% of individual customers were digitally engaged (up by 19.4 p.p. from 60.2% in September 2017), choosing digital channels over branches to perform their transactions. As at the end of April 2022, active mobile banking users and active QuickPay users have grown by 22.3% and 40.0% respectively in the last 12 months. The highest number of QuickPay users to date was recorded in April 2022 with 138 thousand active users. Likewise, the highest number of QuickPay payments was recorded in April 2022 with 402 thousand transactions. New features, such as managing fixed deposits accounts, as well as depositing a cheque via Mobile app and the opening of new lending products entirely through the Group's digital channels will soon be available to customers.

C. Business Overview (continued)

Strategic priorities for the medium term (continued)

Strengthening asset quality

Ensuring the Bank's loan portfolio quality remains healthy is a priority for the Group. Whilst maintaining high quality new lending, the Bank aims to complete legacy de-risking, normalise cost of risk and reduce (other) impairments.

Balance sheet normalisation continued in the first quarter with further c.EUR100 mn of organic NPE reduction, reducing the Group's NPE ratio to 6.5%, pro forma for NPE sales. During 2021, the Group completed Project Helix 2 and agreed on Project Helix 3. Overall, in the 15 months since the beginning of 2021, and including organic NPE reductions of c.EUR500 mn, the Group reduced its NPEs by 78% and its NPE ratio from 25.2% to 6.5%, on a pro forma basis. For further information please refer to Section A.1.5 'Loan portfolio quality'.

The Group has a mid-single digit NPE ratio and is on track to achieve a target ratio of c.5% by the end of 2022 and less than 3% by the end of 2025.

Enhancing organisational resilience and ESG (Environmental, Social and Governance) agenda

Moving to a sustainable economy is the challenge of our time. As part of its vision to be the leading financial hub in Cyprus, the Bank is determined to lead the transition of Cyprus to a sustainable future.

The Group has set the foundations to enhance its organisational resilience and ESG (Environmental, Social and Governance) agenda and continues to work towards building a forward-looking organisation with a clear strategy supported by effective corporate governance aligned with ESG agenda priorities.

In 2022, the Company received a rating of AA (on a scale of AAA-CCC) in the MSCI ESG Ratings assessment. In 2020, the Bank received a rating of A in the MSCI ESG Ratings assessment.

In 2021, the first ESG strategy of the Group was formulated, whereby, in addition to maintaining its leading role in the social and governance pillars, there will be a shift of focus on increasing the Bank's positive impact on the environment by transforming not only its own operations, but also of its client chain.

The Bank has committed to the following primary ESG targets, which reflect the pivotal role of ESG in the Bank' strategy:

   --      Become carbon neutral by 2030 
   --      Become Net Zero by 2050 
   --      Steadily increase Green Asset Ratio 
   --      Steadily increase Green Mortgage Ratio 

-- >=30% women in Group's management bodies (defined as the Executive Committee (EXCO) and the extended EXCO) by 2030

The Board composition of the Company and the Bank is diverse, with one third of the Board members being female as at 31 March 2022. The Board displays a strong skill set stemming from broad international experience. Moreover, the Bank aspires to achieve a representation of at least 30% women in Group's management bodies (defined as the EXCO and the Extended EXCO) by 2030. As at 31 March 2022, there is a 24% representation of women in Group's management bodies and 41% representation of women at key positions below the Extended EXCO level (defined as positions between Assistant Manager and Manager A).

C. Business Overview (continued)

Ukrainian crisis

In light of the recent developments in respect of the Russian invasion of Ukraine that started at the end of February 2022, the Group is closely monitoring the developments and utilising dedicated governance structures including a Crisis Management Committee as required.

In response to the crisis in Ukraine, the EU, UK and the US, in a coordinated effort joined by several other countries, imposed a variety of new sanctions with respect to Russia, Belarus and certain regions of Ukraine, as well as various related entities and individuals.

Direct impact

The Group does not have any banking operations in Russia or Ukraine, following the sale of its operations in Ukraine in 2014 and in Russia in 2015. The Group has a legacy net exposure of less than EUR5 mn as at 31 March 2022 in Russia which is being run down.

The Group has no exposure to Russian bonds or banks which are the subject of sanctions.

The Group has limited direct exposure to loans related to Ukraine, Russia and Belarus, representing c.0.4% of total assets or c.1% of net loans as at 31 March 2022. The net book value of these loans stood at c.EUR100 mn as at 31 March 2022, of which c.EUR90 mn are performing, whilst the remaining were classified as NPEs well before the current crisis. The portfolio is granular and secured mainly by real estate properties in Cyprus.

Customer deposits related to Ukrainian, Russian and Belarusian customers account for only 6% of total customer deposits as at 31 March 2022. This exposure is not material, given the Group's strong liquidity position. The Group operates with a significant surplus liquidity of EUR6.4 bn (LCR ratio of 296%) as at 31 March 2022.

Only c.3% of the Group's 2021 net fee and commission income is derived from Ultimate Beneficiary Owners (UBOs) from Ukraine, Russia or Belarus.

Indirect impact

Although the Group's direct exposure to Ukraine, Russia or Belarus is limited, the crisis in Ukraine may have an adverse impact on the Cypriot economy, mainly due to a negative impact on the tourism and professional services sectors, increasing energy prices resulting in inflationary pressures, and disruptions to global supply chains. In the event that a significant decrease in the number and volume of transactions occur as a result of the crisis, this may adversely impact transactional net fee and commission income for the Group, particularly in international banking services.

At this stage, it is considered that the impact on the Cypriot economy is expected to come from higher inflation and a consequential slowdown in economic activity, with the tourist sector to be likely most impacted. In response, the Government is working to replace one third of the expected lost tourist arrivals from Russia and Ukraine (which amounted to c.20% of 2019 levels) with arrivals from other markets, such as Belgium, Switzerland and Scandinavia. Close monitoring of exposures to the tourism sector is enhanced and the Group remains in close contact with customers to offer solutions as necessary.

Cyprus is not an importer of Russian oil or gas, however it is indirectly affected by the intensifying pricing pressures in the international energy markets. Cyprus mainly imports oil from other countries, such as Greece, Italy, the Netherlands.

Professional services account for c.10% of GDP (based on FY2020) of which some relate to Russia or Ukraine and thus expected to be adversely impacted. There is however no credit risk exposure as the sector is not levered.

Between 2018-2020, Cyprus recorded net foreign direct investment (FDI) outflow to Russia. While Russian gross FDI flows in and out of Cyprus may be quite large, these often reflect the typical set-up of Special Purpose Entities, with limited actual impact on the Cypriot economy, hence likely to have limited impact on domestic activity levels.

Conclusion

Overall, the Group expects limited impact from its direct exposure, while any indirect impact will depend on the duration and severity of the crisis and its impact on the Cypriot economy, which remains uncertain at this stage.

The Group will continue to closely monitor the situation, taking all necessary and appropriate measures to minimise the impact on its operations and financial performance, as well as to manage all related risks and comply with the applicable sanctions.

C. Business Overview (continued)

IFRS 17

IFRS 17, an accounting standard that will be effective from 1 January 2023, impacts the phasing of profit recognition for insurance contracts. Upon implementation, the Group's insurance-related retained earnings will be restated and the reporting of insurance new business revenue will be spread over time, as the Group provides service to its policyholders (versus recognised up front under current accounting standards), with the quantum and timing of the impact dependent on, inter alia, the amount and mix of new business and extent of assumption changes in any given year following implementation. As highlighted in our 2021 Annual Financial Report, IFRS 17 requires a number of key changes compared with our current accounting policies for insurance.

-- Under IFRS 17, there will be no present value of in-force insurance contracts ('PVIF') asset recognised. Instead, the estimated future profit will be included in the measurement of the insurance contract liability as the contractual service margin ('CSM') and this will be gradually recognised in revenue as services are provided over the duration of the insurance contract. While the profit over the life of an individual contract will be unchanged, its emergence will be later under IFRS 17.

-- IFRS 17 requires the increased use of current market values in the measurement of insurance assets and liabilities hence insurance liabilities and related assets will be adjusted to reflect IFRS 17 measurement requirements.

-- In accordance with IFRS 17, directly attributable costs will be incorporated in the CSM and, as recognised, will be presented as a deduction to reported revenue. This will result in a reduction in operating expenses.

The Group is in the process of implementing IFRS 17, and industry practice and interpretation of the standard are still developing. Additionally, the impact on the forecast future returns of our insurance business is dependent on the growth, duration and composition of our insurance contract portfolio. These estimates are subject to change in the period up to adoption of the standard.

For the purposes of planning the Group's financial resources, our initial estimate is that the accounting changes will result in:

a) the removal of value in force from the Insurance business (including associated deferred tax liability) of c.EUR110 mn which will reduce Group accounting equity by a respective amount (with no impact on the Group regulatory capital or tangible equity), and

b) the remeasurement of insurance liabilities and the creation of a contractual service margin (CSM) liability which will increase both the insurance business and Group equity by an amount c.EUR50 mn, predominantly relating to the life business of the Group.

The adoption of IFRS 17 may result in a modest annual negative impact on the contribution to profits of the Group's insurance business in the near term and is incorporated in the Group business plan.

The day 1 benefit from IFRS 17 arising from the net remeasurement of insurance liabilities of c.EUR50 mn (including the creation of the CSM liability), referred to (b) above, enables an equivalent dividend distribution to the Bank which would benefit Group regulatory capital by an equivalent amount (upon the payment of dividend by the subsidiary), enhancing CET1 ratio by c.50 bps.

D. Strategy and Outlook

The strategic objectives for the Group are to become a stronger, safer and a more efficient institution capable of supporting the recovery of the Cypriot economy and delivering appropriate shareholder returns in the medium term.

The key pillars of the Group's strategy are to:

-- Grow revenues in a more capital efficient way; by enhancing revenue generation via growth in performing book

and less capital-intensive banking and financial services operations (Insurance and Digital Economy)

-- Improve operating efficiency; by achieving leaner operations through digitisation and automation

-- Strengthen asset quality; maintaining high quality new lending, completing legacy de-risking, normalising cost of risk and reducing (other) impairments

-- Enhance organisational resilience and ESG (Environmental, Social and Governance) agenda; by continuing to work towards building a forward-looking organisation with a clear strategy supported by effective corporate governance aligned with ESG agenda priorities

 
   KEY STRATEGIC                 ACTION TAKEN IN 1Q2022 and to date                                           PLAN OF ACTION 
      PILLARS 
 Growing revenues 
 in a more capital     *    A revised price list for charges and fees was            *    Grow net performing book and increase in new lending 
 efficient way; by          implemented in February 2022                                  over the medium term. 
 enhancing revenue 
 generation via 
 growth                *    Liquidity fees were extended to a wider customer         *    Enhance fee and commission income, e.g. on-going 
 in performing              group in March 2022                                           review of price list for charges and fees, increase 
 book, and less                                                                           average product holding through cross selling, new 
 capital-intensive                                                                        sources of revenue through introduction of Digital 
 banking and           *    For further information, please refer to Section C.           Economy Platform 
 financial                  'Business Overview' 
 services 
 operations                                                                          *    Profitable insurance business with further 
 (Insurance                                                                               opportunities to grow, e.g. focus on high margin 
 and Digital                                                                              products, leverage on Bank's strong franchise and 
 Economy)                                                                                 customer base for more targeted cross selling enabled 
                                                                                          by digital transformation 
                    ------------------------------------------------------------  --------------------------------------------------------------------- 
 Improving 
 operating            *    Completion of a small-scale targeted voluntary staff              *    Offer exit solutions to release full time employees, 
 efficiency; by            exit plan (VEP) in 1Q2022, by one of the Bank's                        with a target to reduce the workforce by c.15% in 
 achieving leaner          subsidiaries, through which a small number of the                      2022 
 operations                Group's full-time employees were approved to leave at 
 through                   a total cost of EUR3 mn 
 digitisation and                                                                            *    Achieve further branch footprint rationalization, to 
 automation                                                                                       achieve a reduction in number of branches of over 25% 
                      *    Further developments in the Transformation Plan and                    in 1H2022 
                           the digitisation of the Bank 
 
                                                                                             *    Effectively eliminate restructuring costs as 
                      *    For further information, please refer to Section C.                    de-risking is largely complete 
                           'Business Overview' 
 
                                                                                             *    Enhance procurement control 
 
 
                                                                                             *    Cost to income ratio (excluding special levy on 
                                                                                                  deposits and other levies/contributions) expected to 
                                                                                                  rise in 2022 as revenues remain under pressure and 
                                                                                                  operating expenses increase due to higher 
                                                                                                  IT/digitisation investment costs, before improving to 
                                                                                                  50%-55% by FY2025 
                    ------------------------------------------------------------  --------------------------------------------------------------------- 
 

D. Strategy and Outlook (continued)

 
  KEY STRATEGIC                ACTION TAKEN IN 1Q2022 and to date                                     PLAN OF ACTION 
     PILLARS 
 Strengthening 
 asset quality      *    Balance sheet normalisation continued in 1Q2022 with    *    The Group is on track to achieve a target NPE ratio 
                         further c.EUR100 mn of organic NPE reduction                 of c.5% by the end of 2022 and of less than 3% by th 
                                                                                e 
                                                                                      end of 2025. 
                    *    NPE ratio (pro forma for HFS) reduced to mid-single 
                         digit of 6.5% as at 31 March 2022 
 
 
                    *    For further information, please refer to Section 
                         A.1.5 'Loan portfolio quality' and Section C. 
                         'Business Overview' 
                  -----------------------------------------------------------  ----------------------------------------------------------- 
 Enhancing 
 organisational      *    Initiation of decarbonisation of the Group's              *    Implement ESG strategy with a shift of focus on 
 resilience and           operations and portfolio                                       environment 
 ESG 
 (Environmental, 
 Social and          *    Approval of Green Lending Policy based on the Green       *    Embed ESG sustainability in the Bank's culture 
 Governance)              Loan Principles (GLPs) 
 agenda; 
 by continuing                                                                      *    Continuous enhancement of structure and corporate 
 to work towards     *    Environmental products launched e.g. under the                 governance 
 building a               Fil-eco product scheme 
 forward-looking 
 organisation                                                                       *    Invest in people and promote talent 
 with a clear        *    For further information, please refer to Section C. 
 strategy                 'Business Overview' 
 supported by 
 effective 
 corporate           *    Please refer to slide 6 2 of the 1Q2022 Group 
 governance               Financial Results Presentation 
 aligned with 
 ESG agenda 
 priorities 
                  -----------------------------------------------------------  ----------------------------------------------------------- 
 

In February 2022, the Group updated its medium term strategic targets with an increased focus on creating shareholder value and increased its medium term return on tangible equity (ROTE) target to over 10% (2025), providing the foundations for a return to dividend distributions from 2023 onwards, subject to performance and relevant approvals.

Since then, the external environment has changed. The macroeconomic environment is now characterised by higher inflation and slower economic growth in the near term, offset by a significant positive shift in most interest rate curves.

The net effect of these changes on the Group is positive on both financial performance and capital.

The Group's total income is expected to benefit from higher net interest margins from 2023, more than offsetting an expected slow down in volume and net fee and commission income. Higher inflation may lead to modestly higher costs; there are however plans in place to mitigate this impact. Some upward pressure on the cost of risk is expected in the near term, but the normalised cost of risk target of 40-50 bps remains unchanged.

Overall, a s a result, a higher return on tangible equity (ROTE) is now expected for each year starting in 2023, and a ROTE in excess of 10% is expected in 2024, a year ahead of plan.

Also, higher profitability will be positive for the Group's CET1 ratio, which is expected to be further increased following the adoption of IFRS 17 on 1 January 2023. Specifically, we estimate a day 1 benefit from IFRS 17 on Group regulatory capital by c.EUR50 mn, thereby enhancing Group CET1 ratio by c.50 bps.

As a result, there is increasing confidence in resuming meaningful dividends earlier, subject to regulatory approvals.

D. Strategy and Outlook (continued)

The Group's medium term strategic targets are set out below

 
                                                                                                                                                  Medium 
                                                                                                                                                   Term 
                                                                                                                                                 Strategic 
                                                                                                                                                  Targets 
                         Key Metrics                                 1Q2022                                    2023                                2025                               Progress 
       Profitability    Return on Tangible Equity (ROTE)(1)           5.5%                                                                          >10% 
                                                                (6.7% recurring)                            Mid-single digit                                  *    Uplift in ROTE each year starting in 2023 
                                                                                            On trajectory to consider dividend distribution(4) 
 
                                                                                                                                                               *    Currently expect to achieve a ROTE >10% from 2024, a 
                                                                                                                                                                    year ahead of plan 
 -----------------------------------------------------------  -------------------  -----------------------------------------------------------  ----------  ------------------------------------------------------------ 
                                                                                                                                                             *    On track 
  Cost to income ratio(2)                                             59%                                                                         50%-55% 
 -----------------------------------------------------------  -------------------  -----------------------------------------------------------  ----------  ------------------------------------------------------------ 
      Asset Quality     NPE ratio                                   6.5%(3)                                    <5%                                  <3%      *    On track 
 
                       -------------------------------------  -------------------  -----------------------------------------------------------  ----------  ------------------------------------------------------------ 
  Cost of risk                                                       44 bps                                                                      40-50 bps 
                                                                                                                                                              *    Some upward pressure in the near term, normalised 
                                                                                                                                                                   cost of risk remains unchanged 
 -----------------------------------------------------------  -------------------  -----------------------------------------------------------  ----------  ------------------------------------------------------------ 
 Capital                CET1 ratio                                                                    Supported by CET1 ratio of 13.5%-14.5% 
                                                                       15.2%(3)                                                                               *    Increased confidence in resuming meaningful dividends 
                                                                     transitional                                                                                  earlier, subject to regulatory approvals 
                                                                      (14.5%(3) 
                                                                         FL) 
                       -------------------------------------  -------------------  -----------------------------------------------------------------------  ------------------------------------------------------------ 
 
                                                                                 Paving the way for dividend distribution from 2023 onwards(4) 
 
        1. Return on Tangible Equity (ROTE) is calculated as Profit after Tax (annualised) divided 
        by Shareholders' equity minus intangible assets. 
        2. Calculated using total operating expenses which comprise staff costs and other operating 
        expenses. Total operating expenses do not include the special levy on deposits or other levies/contributions 
        and do not include any advisory or other restructuring costs. 
        3. Pro forma for HFS 
        4. Subject to performance and relevant approvals 
 
   E .           Financial Results - Statutory Basis 

Unaudited Interim Consolidated Income Statement

 
                                                              Three months ended 
                                                                   31 March 
                                                               2022        2021 
                                                            ----------  --------- 
                                                              EUR000      EUR000 
                                                            ----------  --------- 
 Turnover                                                      201,133    189,420 
                                                            ==========  ========= 
 Interest income                                                89,143     88,602 
                                                            ----------  --------- 
 Income similar to interest income                               4,606     10,629 
                                                            ----------  --------- 
 Interest expense                                             (18,391)   (13,229) 
                                                            ----------  --------- 
 Expense similar to interest expense                           (4,011)    (9,646) 
                                                            ----------  --------- 
 Net interest income                                            71,347     76,356 
                                                            ----------  --------- 
 Fee and commission income                                      45,953     40,412 
                                                            ----------  --------- 
 Fee and commission expense                                    (2,227)    (1,865) 
                                                            ----------  --------- 
 Net foreign exchange gains                                      5,502      3,630 
                                                            ----------  --------- 
 Net losses on financial instrument transactions 
  and disposal/dissolution of subsidiaries and 
  associates                                                   (2,267)      (647) 
                                                            ----------  --------- 
 Insurance income net of claims and commissions                 16,327     13,159 
                                                            ----------  --------- 
 Net losses from revaluation and disposal of investment 
  properties                                                     (527)      (857) 
                                                            ----------  --------- 
 Net gains on disposal of stock of property                      5,400      3,111 
                                                            ----------  --------- 
 Other income                                                    4,073      3,606 
                                                            ----------  --------- 
                                                               143,581    136,905 
                                                            ----------  --------- 
 Staff costs                                                  (52,851)   (50,049) 
                                                            ----------  --------- 
 Special levy on deposits and other levies/ contributions      (9,857)    (9,104) 
                                                            ----------  --------- 
 Other operating expenses                                     (38,167)   (39,740) 
                                                            ----------  --------- 
                                                                42,706     38,012 
                                                            ----------  --------- 
 Net (losses)/gains on derecognition of financial 
  assets measured at amortised cost                              (237)      1,465 
                                                            ----------  --------- 
 Credit losses to cover credit risk on loans and 
  advances to customers                                       (10,708)   (24,128) 
                                                            ==========  ========= 
 Credit losses of other financial instruments                    (282)      (280) 
                                                            ==========  ========= 
 Impairment net of reversals of non-financial 
  assets                                                       (4,822)    (5,015) 
                                                            ----------  --------- 
 Profit before share of profit from associates                  26,657     10,054 
                                                            ----------  --------- 
 Share of profit from associates                                     -        137 
                                                            ----------  --------- 
 Profit before tax                                              26,657     10,191 
                                                            ----------  --------- 
 Income tax                                                    (5,505)    (1,878) 
                                                            ----------  --------- 
 Profit after tax for the period                                21,152      8,313 
                                                            ==========  ========= 
 Attributable to: 
                                                            ----------  --------- 
 Owners of the Company                                          21,329      8,153 
                                                            ----------  --------- 
 Non-controlling interests                                       (177)        160 
                                                            ----------  --------- 
 Profit for the period                                          21,152      8,313 
                                                            ==========  ========= 
 Basic and diluted profit per share attributable 
  to the owners of the Company 
  (EUR cent)                                                       4.8        1.8 
                                                            ==========  ========= 
 
   E .           Financial Results - Statutory Basis (continued) 

Unaudited Interim Consolidated Statement of Comprehensive Income

 
                                                            Three months ended 
                                                                 31 March 
                                                             2022        2021 
                                                          ----------  --------- 
                                                            EUR000      EUR000 
                                                          ----------  --------- 
 Profit for the period                                        21,152      8,313 
                                                          ----------  --------- 
 Other comprehensive income (OCI) 
                                                          ----------  --------- 
 OCI that may be reclassified in the consolidated 
  income statement in subsequent periods 
                                                          ----------  --------- 
 Fair value reserve (debt instruments) 
                                                          ----------  --------- 
 Net (losses)/gains on investments in debt instruments 
  measured at fair value through OCI (FVOCI)                 (5,932)        858 
                                                          ----------  --------- 
 Transfer to the consolidated income statement                 (488)          - 
  on disposal 
                                                          ----------  --------- 
                                                             (6,420)        858 
                                                          ----------  --------- 
 Foreign currency translation reserve 
                                                          ----------  --------- 
 Profit/(loss) on translation of net investment 
  in foreign branches and subsidiaries                         4,089    (3,204) 
                                                          ----------  --------- 
 (Loss)/profit on hedging of net investments in 
  foreign branches and subsidiaries                          (4,079)      2,160 
                                                          ----------  --------- 
 Transfer to the consolidated income statement 
  on dissolution of foreign subsidiary                             -       (26) 
                                                          ----------  --------- 
                                                                  10    (1,070) 
                                                          ----------  --------- 
 Total OCI that may be reclassified in the consolidated 
  income statement in subsequent periods                     (6,410)      (212) 
                                                          ----------  --------- 
 OCI not to be reclassified in the consolidated 
  income statement in subsequent periods 
                                                          ----------  --------- 
 Fair value reserve (equity instruments) 
                                                          ----------  --------- 
 Net gains on investments in equity instruments 
  designated at FVOCI                                             43         27 
                                                          ----------  --------- 
 Property revaluation reserve 
                                                          ----------  --------- 
 Deferred tax                                                      -       (40) 
                                                          ----------  --------- 
 Actuarial gains/(losses) on the defined benefit 
  plans 
                                                          ----------  --------- 
 Remeasurement gains on defined benefit plans                    515      4,945 
                                                          ----------  --------- 
 Total OCI not to be reclassified in the consolidated 
  income statement in subsequent periods                         558      4,932 
                                                          ----------  --------- 
 Other comprehensive (loss)/income for the period 
  net of taxation                                            (5,852)      4,720 
                                                          ----------  --------- 
 Total comprehensive income for the period                    15,300     13,033 
                                                          ==========  ========= 
 
 Attributable to: 
                                                          ----------  --------- 
 Owners of the Company                                        15,477     12,888 
                                                          ----------  --------- 
 Non-controlling interests                                     (177)        145 
                                                          ----------  --------- 
 Total comprehensive income for the period                    15,300     13,033 
                                                          ==========  ========= 
 
   E .           Financial Results - Statutory Basis (continued) 

Unaudited Interim Consolidated Balance Sheet

 
                                                       31 March    31 December 
                                                         2022          2021 
 Assets                                                 EUR000       EUR000 
                                                     -----------  ------------ 
 Cash and balances with central banks                  9,329,711     9,230,883 
                                                     -----------  ------------ 
 Loans and advances to banks                             312,967       291,632 
                                                     -----------  ------------ 
 Derivative financial assets                              11,706         6,653 
                                                     -----------  ------------ 
 Investments                                             882,731       879,005 
                                                     -----------  ------------ 
 Investments pledged as collateral                     1,182,653     1,260,158 
                                                     -----------  ------------ 
 Loans and advances to customers                      10,004,197     9,836,405 
                                                     -----------  ------------ 
 Life insurance business assets attributable 
  to policyholders                                       547,333       551,797 
                                                     -----------  ------------ 
 Prepayments, accrued income and other assets            616,617       616,219 
                                                     -----------  ------------ 
 Stock of property                                     1,083,314     1,111,604 
                                                     -----------  ------------ 
 Deferred tax assets                                     265,481       265,481 
                                                     -----------  ------------ 
 Investment properties                                   101,813       117,745 
                                                     -----------  ------------ 
 Property and equipment                                  248,537       252,130 
                                                     -----------  ------------ 
 Intangible assets                                       177,612       184,034 
                                                     -----------  ------------ 
 Non-current assets and disposal groups held 
  for sale                                               352,638       358,951 
                                                     -----------  ------------ 
 Total assets                                         25,117,310    24,962,697 
                                                     ===========  ============ 
 Liabilities 
                                                     -----------  ------------ 
 Deposits by banks                                       532,516       457,039 
                                                     -----------  ------------ 
 Funding from central banks                            2,962,100     2,969,600 
                                                     -----------  ------------ 
 Derivative financial liabilities                         22,495        32,452 
                                                     -----------  ------------ 
 Customer deposits                                    17,659,505    17,530,883 
                                                     -----------  ------------ 
 Insurance liabilities                                   719,869       736,201 
                                                     -----------  ------------ 
 Accruals, deferred income, other liabilities 
  and other provisions                                   368,683       361,977 
                                                     -----------  ------------ 
 Pending litigation, claims, regulatory and other 
  matters                                                103,569       104,108 
                                                     -----------  ------------ 
 Loan stock                                              611,137       642,775 
                                                     -----------  ------------ 
 Deferred tax liabilities                                 45,892        46,435 
                                                     -----------  ------------ 
 Total liabilities                                    23,025,766    22,881,470 
                                                     -----------  ------------ 
 Equity 
                                                     -----------  ------------ 
 Share capital                                            44,620        44,620 
                                                     -----------  ------------ 
 Share premium                                           594,358       594,358 
                                                     -----------  ------------ 
 Revaluation and other reserves                          203,025       213,192 
                                                     -----------  ------------ 
 Retained earnings                                     1,007,284       986,623 
                                                     -----------  ------------ 
 Equity attributable to the owners of the Company      1,849,287     1,838,793 
                                                     -----------  ------------ 
 Other equity instruments                                220,000       220,000 
                                                     -----------  ------------ 
 Total equity excluding non--controlling interests     2,069,287     2,058,793 
                                                     -----------  ------------ 
 Non--controlling interests                               22,257        22,434 
                                                     -----------  ------------ 
 Total equity                                          2,091,544     2,081,227 
                                                     -----------  ------------ 
 Total liabilities and equity                         25,117,310    24,962,697 
                                                     ===========  ============ 
 
   E .           Financial Results - Statutory Basis (continued) 

Unaudited Interim Consolidated Statement of Changes in Equity

 
                                                  Attributable to the owners of the Company                                       Other         Non-         Total 
                                                                                                                                 equity      controlling     equity 
                                                                                                                               instruments    interests 
                   Share     Share    Treasury   Retained     Property      Financial      Life        Foreign       Total 
                  capital   premium    shares     earnings   revaluation   instruments   insurance    currency 
                                                               reserve        fair       in-force    translation 
                                                                              value      business      reserve 
                                                                             reserve      reserve 
                 --------  --------  ---------  ----------  ------------  ------------  ----------  ------------  ---------- 
                  EUR000    EUR000     EUR000     EUR000       EUR000        EUR000       EUR000       EUR000       EUR000       EUR000        EUR000       EUR000 
                 --------  --------  ---------  ----------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 1 January 2022    44,620   594,358   (21,463)     986,623        80,060        23,285     113,651        17,659   1,838,793       220,000        22,434   2,081,227 
                 --------  --------  ---------  ----------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Profit/(loss) 
  for 
  the period            -         -          -      21,329             -             -           -             -      21,329             -         (177)      21,152 
                 --------  --------  ---------  ----------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Other 
  comprehensive 
  income/ 
  (loss) after 
  tax for the 
  period                -         -          -         515             -       (6,377)           -            10     (5,852)             -             -     (5,852) 
                 --------  --------  ---------  ----------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Total 
  comprehensive 
  income/(loss) 
  after 
  tax for the 
  period                -         -          -      21,844             -       (6,377)           -            10      15,477             -         (177)      15,300 
                 --------  --------  ---------  ----------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Decrease in 
  value 
  of in-force 
  life 
  insurance 
  business              -         -          -       4,343             -             -     (4,343)             -           -             -             -           - 
                 --------  --------  ---------  ----------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Tax on 
  decrease in 
  value of 
  in-force 
  life 
  insurance 
  business              -         -          -       (543)             -             -         543             -           -             -             -           - 
                 --------  --------  ---------  ----------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Defence 
  contribution          -         -          -     (4,983)             -             -           -             -     (4,983)             -             -     (4,983) 
                 --------  --------  ---------  ----------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 31 March 2022     44,620   594,358   (21,463)   1,007,284        80,060        16,908     109,851        17,669   1,849,287       220,000        22,257   2,091,544 
                 ========  ========  =========  ==========  ============  ============  ==========  ============  ==========  ============  ============  ========== 
 
   E .           Financial Results - Statutory Basis (continued) 

Unaudited Interim Consolidated Statement of Changes in Equity (continued)

 
                                                  Attributable to the owners of the Company                                      Other         Non-         Total 
                                                                                                                                equity      controlling     equity 
                                                                                                                              instruments    interests 
                   Share     Share    Treasury   Retained    Property      Financial      Life        Foreign       Total 
                  capital   premium    shares    earnings   revaluation   instruments   insurance    currency 
                                                              reserve        fair       in-force    translation 
                                                                             value      business      reserve 
                                                                            reserve      reserve 
                 --------  --------  ---------  ---------  ------------  ------------  ----------  ------------  ---------- 
                  EUR000    EUR000     EUR000     EUR000      EUR000        EUR000       EUR000       EUR000       EUR000       EUR000        EUR000       EUR000 
                 --------  --------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 1 January 2021    44,620   594,358   (21,463)    982,513        79,515        22,894     110,401        17,806   1,830,644       220,000        24,410   2,075,054 
                 --------  --------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Profit for the 
  period                -         -          -      8,153             -             -           -             -       8,153             -           160       8,313 
                 --------  --------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Other 
  comprehensive 
  income/ 
  (loss) after 
  tax for the 
  period                -         -          -      4,945          (30)           890           -       (1,070)       4,735             -          (15)       4,720 
                 --------  --------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Total 
  comprehensive 
  income/(loss) 
  after 
  tax for the 
  period                -         -          -     13,098          (30)           890           -       (1,070)      12,888             -           145      13,033 
                 --------  --------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Increase in 
  value 
  of in-force 
  life 
  insurance 
  business              -         -          -    (1,828)             -             -       1,828             -           -             -             -           - 
                 --------  --------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Tax on 
  increase in 
  value of 
  in-force 
  life 
  insurance 
  business              -         -          -        228             -             -       (228)             -           -             -             -           - 
                 --------  --------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Transfer of 
  OCI reserve 
  upon disposal 
  of 
  investments 
  in equity 
  instruments 
  designated 
  as at FVOCI           -         -          -       (50)             -            50           -             -           -             -             -           - 
                 --------  --------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 31 March 2021     44,620   594,358   (21,463)    993,961        79,485        23,834     112,001        16,736   1,843,532       220,000        24,555   2,088,087 
                 ========  ========  =========  =========  ============  ============  ==========  ============  ==========  ============  ============  ========== 
 
   F.           Notes 
   F.1         Reconciliation of interim income statement between statutory and underlying basis 
 
 EUR million                                       Underlying    NPE     Other   Statutory 
                                                      basis      Sales             basis 
 Net interest income                                       71        -       -          71 
                                                  ===========  =======  ======  ========== 
 Net fee and commission income                             44        -       -          44 
                                                  ===========  =======  ======  ========== 
 Net foreign exchange gains and net 
  losses on financial instrument transactions 
  and disposal/dissolution of subsidiaries 
  and associates                                            6        -     (2)           4 
                                                  ===========  =======  ======  ========== 
 Insurance income net of claims and 
  commissions                                              16        -       -          16 
                                                  ===========  =======  ======  ========== 
 Net gains from revaluation and disposal 
  of investment properties and on disposal 
  of stock of properties                                    5        -       -           5 
                                                  ===========  =======  ======  ========== 
 Other income                                               4        -       -           4 
                                                  -----------  -------  ------  ---------- 
 Total income                                            14 6        -     (2)        14 4 
                                                  ===========  =======  ======  ========== 
                                                                           ( 4         (10 
 Total expenses                                          (96)      (1)       )         1 ) 
                                                  -----------  -------  ------  ---------- 
                                                                           ( 6 
 Operating profit                                         5 0      (1)       )         4 3 
                                                  ===========  =======  ======  ========== 
 Loan credit losses                                      (12)      (1)       2        (11) 
                                                  ===========  =======  ======  ========== 
 Impairments of other financial and 
  non-financial assets                                    (5)        -       -         (5) 
                                                  ===========  =======  ======  ========== 
 Profit before tax and non-recurring 
  items                                                   3 3      (2)     (4)         2 7 
                                                  ===========  =======  ======  ========== 
 Tax                                                    ( 6 )        -       -       ( 6 ) 
                                                  ===========  =======  ======  ========== 
 Profit after tax and before non-recurring 
  items (attributable to the owners of 
  the Company)                                             27      (2)     (4)          21 
                                                  ===========  =======  ======  ========== 
 Advisory and other restructuring costs-organic           (1)        -       1           0 
                                                  -----------  -------  ------  ---------- 
 Profit after tax - organic* (attributable 
  to the owners of the Company)                            26      (2)     (3)          21 
                                                  ===========  =======  ======  ========== 
 Provisions/net loss relating to NPE 
  sales                                                   (1)        1       -           0 
                                                  ===========  =======  ======  ========== 
 Restructuring and other costs relating 
  to NPE sales                                            (1)        1       -           0 
                                                  ===========  =======  ======  ========== 
 Restructuring costs - Voluntary Staff 
  Exit Plan (VEP)                                         (3)        -       3           0 
                                                  ===========  =======  ======  ========== 
 Profit after tax (attributable to 
  the owners of the Company)                               21        0       0          21 
                                                  ===========  =======  ======  ========== 
 

*This is the profit after tax (attributable to the owners of the Company), before the provisions/net loss relating to NPE sales, related restructuring and other costs, and restructuring costs related to the Voluntary Staff Exit Plan (VEP).

The reclassification differences between the statutory basis and the underlying basis mainly relate to the impact from 'non-recurring items' and are explained as follows:

 
NPE sales 
 
  *    Total expenses include restructuring costs of EUR1 
       million relating to the agreements for the sale of 
       portfolios of NPEs and are presented within 
       'Restructuring and other costs relating to NPE sales 
       ' under the underlying basis. 
 
  *    Loan credit losses under the statutory basis include 
       the loan credit losses relating to Project Helix 3 of 
       approximately EUR1 million and are disclosed under 
       non-recurring items within 'Provisions/net loss 
       relating to NPE sales' under the underlying basis. 
Other reclassifications 
 
  *    Net losses on loans and advances to customers at FVPL 
       of EUR2 million included in 'Loan credit losses' 
       under the underlying basis are included in 'Net 
       losses on financial instrument transactions and 
       disposal/dissolution of subsidiaries and associates' 
       under the statutory basis. Their classification under 
       the underlying basis is done in order to align their 
       presentation with the loan credit losses on loans and 
       advances to customers at amortised cost. 
 
 
  *    Advisory and other restructuring costs of 
       approximately EUR1 million included in 'Other 
       operating expenses' under the statutory basis are 
       separately presented under the underlying basis since 
       they comprise mainly fees to external advisors in 
       relation to the transformation programme of BOC PCL. 
 
  *    Total expenses under the statutory basis include 
       restructuring costs relating to the voluntary staff 
       exit plan (VEP) of JCC Payment Systems Ltd of EUR3 
       million and are separately presented under the 
       underlying basis, since they represent one-off items. 
 
   F.           Notes (continued) 
   F.2         Customer deposits 

The analysis of customer deposits is presented below:

 
                          31 March    31 December 
                            2022          2021 
                        -----------  ------------ 
 By type of deposit        EUR000       EUR000 
                        -----------  ------------ 
 Demand                   9,318,829     9,221,791 
                        -----------  ------------ 
 Savings                  2,517,088     2,423,086 
                        -----------  ------------ 
 Time or notice           5,823,588     5,886,006 
                        -----------  ------------ 
                         17,659,505    17,530,883 
                        ===========  ============ 
 By geographical area 
                        -----------  ------------ 
 Cyprus                  12,193,655    11,992,960 
                        -----------  ------------ 
 Greece                   1,871,104     1,906,854 
                        -----------  ------------ 
 United Kingdom             758,416       713,621 
                        -----------  ------------ 
 Romania                     52,202        54,306 
                        -----------  ------------ 
 Russia                     619,219       661,820 
                        -----------  ------------ 
 Ukraine                    279,487       276,248 
                        -----------  ------------ 
 Belarus                     56,598        55,738 
                        -----------  ------------ 
 Other countries          1,828,824     1,869,336 
                        -----------  ------------ 
                         17,659,505    17,530,883 
                        ===========  ============ 
 
 

Deposits by geographical area are based on the country of passport of the Ultimate Beneficial Owner

 
                                         31 March    31 December 
                                           2022          2021 
 By currency                              EUR000       EUR000 
                                       -----------  ------------ 
 Euro                                   15,864,621    15,736,030 
                                       -----------  ------------ 
 US Dollar                               1,390,888     1,373,584 
                                       -----------  ------------ 
 British Pound                             316,653       312,918 
                                       -----------  ------------ 
 Russian Rouble                             11,888        28,539 
                                       -----------  ------------ 
 Swiss Franc                                13,431        10,865 
                                       -----------  ------------ 
 Other currencies                           62,024        68,947 
                                       -----------  ------------ 
                                        17,659,505    17,530,883 
 By customer sector 
                                       -----------  ------------ 
      Corporate                          1,122,474     1,117,148 
                                       -----------  ------------ 
      Global corporate                     650,124       631,002 
                                       -----------  ------------ 
      SMEs                                 851,966       866,860 
                                       -----------  ------------ 
      Retail                            11,211,238    11,051,397 
                                       -----------  ------------ 
      Restructuring 
                                       -----------  ------------ 
      - corporate                           22,223        21,658 
                                       -----------  ------------ 
      - SMEs                                11,944        13,091 
                                       -----------  ------------ 
      - retail other                         9,201         9,862 
                                       -----------  ------------ 
      Recoveries 
                                       -----------  ------------ 
      - corporate                            1,222         1,383 
                                       -----------  ------------ 
      International banking services     3,467,506     3,500,183 
                                       -----------  ------------ 
      Wealth management                    311,607       318,299 
                                       -----------  ------------ 
                                        17,659,505    17,530,883 
                                       ===========  ============ 
 
   F.           Notes (continued) 
   F.3         Loans and advances to customers 
 
                                                        31 March    31 December 
                                                          2022          2021 
                                                         EUR000       EUR000 
                                                      -----------  ------------ 
 Gross loans and advances to customers at amortised 
  cost                                                  9,976,915     9,840,535 
                                                      -----------  ------------ 
 Allowance for ECL for impairment of loans and 
  advances to customers                                 (253,846)     (285,998) 
                                                      -----------  ------------ 
                                                        9,723,069     9,554,537 
                                                      -----------  ------------ 
 Loans and advances to customers measured at FVPL         281,128       281,868 
                                                      -----------  ------------ 
                                                       10,004,197     9,836,405 
                                                      ===========  ============ 
 
 
   F.4         Credit risk concentration of loans and advances to customers 

The credit risk concentration, which is based on industry (economic activity) and by business line, as well as the geographical concentration, is presented in the tables below. The geographical concentration, for credit risk concentration purposes, is based on the Group's Country Risk Policy which is followed for monitoring the Group's exposures, in accordance with which exposures are analysed by country of risk based on the country of residency for individuals and the country of registration for companies.

 
 31 March 2022           Cyprus     Greece     United    Romania   Russia     Other          Gross 
                                               Kingdom                       countries       loans 
                                                                                          at amortised 
                                                                                              cost 
 By economic 
  activity               EUR000     EUR000     EUR000    EUR000    EUR000     EUR000        EUR000 
                       ----------  --------  ---------  --------  -------  -----------  -------------- 
 Trade                    957,718       468         71         2    3,192           67         961,518 
                       ----------  --------  ---------  --------  -------  -----------  -------------- 
 Manufacturing            310,847    41,525         10         -    1,156       29,722         383,260 
                       ----------  --------  ---------  --------  -------  -----------  -------------- 
 Hotels and catering      901,800    33,495     36,942         -        -       40,107       1,012,344 
                       ----------  --------  ---------  --------  -------  -----------  -------------- 
 Construction             573,664     9,083         99     1,998      616           49         585,509 
                       ----------  --------  ---------  --------  -------  -----------  -------------- 
 Real estate              900,038    96,807      1,928    11,064        -       48,648       1,058,485 
                       ----------  --------  ---------  --------  -------  -----------  -------------- 
 Private individuals    4,419,056     8,779     98,119     1,213   30,584       67,254       4,625,005 
                       ----------  --------  ---------  --------  -------  -----------  -------------- 
 Professional 
  and other services      646,425     1,007      5,413       889   15,233       24,923         693,890 
                       ----------  --------  ---------  --------  -------  -----------  -------------- 
 Other sectors            430,047         6         34         -        2      226,815         656,904 
                       ----------  --------  ---------  --------  -------  -----------  -------------- 
                        9,139,595   191,170    142,616    15,166   50,783      437,585       9,976,915 
                       ==========  ========  =========  ========  =======  =========== 
 
 

The basis of the exposure as disclosed in Section 'C. Business Overview' is expanded compared to the country risk exposure as included in the table above which is disclosed by reference to the country of residency/country of registration, to also include exposures for loans and advances to customers with passport of origin in these countries and/or business activities within these countries and/or where the UBO has passport of origin or residency in these countries.

   F.           Notes (continued) 
   F.4         Credit risk concentration of loans and advances to customers (continued) 
 
 31 March 2022         Cyprus     Greece     United    Romania   Russia     Other          Gross 
                                             Kingdom                       countries       loans 
                                                                                        at amortised 
                                                                                            cost 
 By business 
  line                 EUR000     EUR000     EUR000    EUR000    EUR000     EUR000        EUR000 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 Corporate            2,094,542     9,449         57         -   15,634          109       2,119,791 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 Global corporate     1,426,478   172,748     44,257    11,764        -      359,637       2,014,884 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 SMEs                 1,038,066       727      2,358     2,036    4,505        2,294       1,049,986 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 Retail 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - housing            3,123,352     3,272     43,724       867    3,962       26,823       3,202,000 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - consumer, 
  credit cards 
  and other             900,030     1,091        717       141      202        2,107         904,288 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 Restructuring 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - corporate             51,785         -        526         -       32           61          52,404 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - SMEs                  61,249         -        170         -      166          445          62,030 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - retail housing        79,644       152      1,731         -      362          704          82,593 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - retail other          27,543         4        116         1        2           43          27,709 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 Recoveries 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - corporate             34,424         -          4        86      222          260          34,996 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - SMEs                  32,577         -      1,855        59    2,240        2,095          38,826 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - retail housing       107,286       250     29,921        76    6,393       12,035         155,961 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - retail other          55,143        27      2,613         4      247          800          58,834 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 International 
  banking services       77,017     2,137     14,567       132   16,816       23,703         134,372 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 Wealth management       30,459     1,313          -         -        -        6,469          38,241 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
                      9,139,595   191,170    142,616    15,166   50,783      437,585       9,976,915 
                     ==========  ========  =========  ========  =======  ===========  ============== 
 
 
 31 December             Cyprus     Greece     United    Romania   Russia     Other          Gross 
  20 21                                        Kingdom                       countries       loans 
                                                                                          at amortised 
                                                                                              cost 
 By economic 
  activity               EUR000     EUR000     EUR000    EUR000    EUR000     EUR000        EUR000 
                       ----------  --------  ---------  --------  -------  -----------  -------------- 
 Trade                    977,703       505        122        60    3,351          146         981,887 
                       ----------  --------  ---------  --------  -------  -----------  -------------- 
 Manufacturing            303,372       179          -         -    1,212       25,674         330,437 
                       ----------  --------  ---------  --------  -------  -----------  -------------- 
 Hotels and catering      881,205    33,422     37,450         -        -       40,123         992,200 
                       ----------  --------  ---------  --------  -------  -----------  -------------- 
 Construction             510,928     9,005        108     2,108      646           58         522,853 
                       ----------  --------  ---------  --------  -------  -----------  -------------- 
 Real estate              959,891   125,123      1,950    11,443        -       49,293       1,147,700 
                       ----------  --------  ---------  --------  -------  -----------  -------------- 
 Private individuals    4,379,843     9,185    121,260     1,057   37,315       73,997       4,622,657 
                       ----------  --------  ---------  --------  -------  -----------  -------------- 
 Professional 
  and other services      543,424     1,007      5,516       875   16,492       35,142         602,456 
                       ----------  --------  ---------  --------  -------  -----------  -------------- 
 Other sectors            458,005         7         40         -        8      182,285         640,345 
                       ----------  --------  ---------  --------  -------  -----------  -------------- 
                        9,014,371   178,433    166,446    15,543   59,024      406,718       9,840,535 
                       ==========  ========  =========  ========  =======  ===========  ============== 
 
 
   F.           Notes (continued) 
   F.4         Credit risk concentration of loans and advances to customers (continued) 
 
 31 December           Cyprus     Greece     United    Romania   Russia     Other          Gross 
  2021                                       Kingdom                       countries       loans 
                                                                                        at amortised 
                                                                                            cost 
 By business 
  line                 EUR000     EUR000     EUR000    EUR000    EUR000     EUR000        EUR000 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 Corporate            2,018,926     9,430         60        99   15,778          113       2,044,406 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 Global corporate     1,417,643   159,349     44,132    11,742        -      320,730       1,953,596 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 SMEs                 1,038,599       773      1,869     2,047    4,701        2,345       1,050,334 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 Retail 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - housing            3,068,097     3,466     47,742       629    4,513       26,819       3,151,266 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - consumer, 
  credit cards 
  and other             884,231     1,101        760       126      237        2,232         888,687 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 Restructuring 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - corporate             60,446         -        526         -       32        1,213          62,217 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - SMEs                  69,501         -        338         -        -          340          70,179 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - retail housing        80,730       152      3,058         -      392          752          85,084 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - retail other          32,611        14        132         -        3          238          32,998 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 Recoveries 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - corporate             35,010         -          -       589      219          256          36,074 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - SMEs                  30,505         -      2,557         2    3,699        2,554          39,317 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - retail housing       109,945       382     45,158       167    9,254       18,213         183,119 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 - retail other          54,959        30      4,356         4    1,557        1,304          62,210 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 International 
  banking services       76,314     2,402     15,211       138   18,639       23,214         135,918 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
 Wealth management       36,854     1,334        547         -        -        6,395          45,130 
                     ----------  --------  ---------  --------  -------  -----------  -------------- 
                      9,014,371   178,433    166,446    15,543   59,024      406,718       9,840,535 
                     ==========  ========  =========  ========  =======  ===========  ============== 
 

The loans and advances to customers include lending exposures in Cyprus with collaterals in Greece with a carrying value as at 31 March 2022 of EUR102,287 thousand (31 December 2021: EUR100,039 thousand).

The loan and advances to customers reported within 'Other countries' as at 31 March 2022 include exposures of EUR3,4 million in Ukraine (31 December 2021: EUR3,6 million).

   F.    Notes (continued) 
   F.4         Credit risk concentration of loans and advances to customers (continued) 

Loans and advances to customers classified as held for sale

Industry (economic activity), business line and geographical concentration of the Group's gross loans and advances to customers at amortised cost classified as held for sale is presented in the tables below:

 
 31 March 2022             Cyprus     United    Romania   Russia     Other           Gross 
                                      Kingdom                       countries        loans 
                                                                                  at amortised 
                                                                                      cost 
 By economic activity      EUR000     EUR000    EUR000    EUR000     EUR000         EUR000 
                          --------  ---------  --------  -------  -----------  ---------------- 
 Trade                      57,260          -       522        1            -            57,783 
                          --------  ---------  --------  -------  -----------  ---------------- 
 Manufacturing              25,097          1       112        -            -            25,210 
                          --------  ---------  --------  -------  -----------  ---------------- 
 Hotels and catering        15,036          3       283        -            -            15,322 
                          --------  ---------  --------  -------  -----------  ---------------- 
 Construction               28,460          -       244        -            -            28,704 
                          --------  ---------  --------  -------  -----------  ---------------- 
 Real estate                 4,662          -     9,461        -            -            14,123 
                          --------  ---------  --------  -------  -----------  ---------------- 
 Private individuals       369,171      1,080        55      817        4,617           375,740 
                          --------  ---------  --------  -------  -----------  ---------------- 
 Professional and other 
  services                  26,701          2     1,477        -            -            28,180 
                          --------  ---------  --------  -------  -----------  ---------------- 
 Other sectors              11,620          -        69        -            -            11,689 
                          --------  ---------  --------  -------  -----------  ---------------- 
                           538,007      1,086    12,223      818        4,617           556,751 
                          ========  =========  ========  =======  ===========  ================ 
 
 31 March 2022             Cyprus     United    Romania   Russia     Other          Gross 
                                     Kingdom                       countries        loans 
                                                                                at amortised 
                                                                                    cost 
 By business line          EUR000     EUR000    EUR000    EUR000     EUR000        EUR000 
                          --------  ---------  --------  -------  -----------  -------------- 
 Global corporate                -          -    10,568        -            -          10,568 
                          --------  ---------  --------  -------  -----------  -------------- 
 SMEs                            -          -       247        -            -             247 
                          --------  ---------  --------  -------  -----------  -------------- 
 Restructuring 
                          --------  ---------  --------  -------  -----------  -------------- 
 - corporate                   370          -         -        -            -             370 
                          --------  ---------  --------  -------  -----------  -------------- 
 - SMEs                      5,185          -         -        -            -           5,185 
                          --------  ---------  --------  -------  -----------  -------------- 
 - retail housing           17,888        498         -        -           34          18,420 
                          --------  ---------  --------  -------  -----------  -------------- 
 - retail other              7,117          -         -        -            -           7,117 
                          --------  ---------  --------  -------  -----------  -------------- 
 Recoveries 
                          --------  ---------  --------  -------  -----------  -------------- 
 - corporate                 8,177          -     1,098        -            -           9,275 
                          --------  ---------  --------  -------  -----------  -------------- 
 - SMEs                     17,647          1       310      779          385          19,122 
                          --------  ---------  --------  -------  -----------  -------------- 
 - retail housing          245,761        577         -       38        3,679         250,055 
                          --------  ---------  --------  -------  -----------  -------------- 
 - retail other            235,862         10         -        1          519         236,392 
                          --------  ---------  --------  -------  -----------  -------------- 
                           538,007      1,086    12,223      818        4,617         556,751 
                          ========  =========  ========  =======  ===========  ============== 
 
 
 
   F.    Notes (continued) 
   F.4         Credit risk concentration of loans and advances to customers (continued) 

Loans and advances to customers classified as held for sale (continued)

 
 31 December 2021          Cyprus     United    Romania   Russia     Other          Gross 
                                     Kingdom                       countries        loans 
                                                                                at amortised 
                                                                                    cost 
 By economic activity      EUR000     EUR000    EUR000    EUR000     EUR000        EUR000 
                          --------  ---------  --------  -------  -----------  -------------- 
 Trade                      56,859          -       514        -            -          57,373 
                          --------  ---------  --------  -------  -----------  -------------- 
 Manufacturing              24,688          1       110        -            -          24,799 
                          --------  ---------  --------  -------  -----------  -------------- 
 Hotels and catering        14,794          1       278        -            -          15,073 
                          --------  ---------  --------  -------  -----------  -------------- 
 Construction               28,226          -       231        -            -          28,457 
                          --------  ---------  --------  -------  -----------  -------------- 
 Real estate                 4,575          -     9,395        -            -          13,970 
                          --------  ---------  --------  -------  -----------  -------------- 
 Private individuals       369,182      1,070        55      804        4,087         375,198 
                          --------  ---------  --------  -------  -----------  -------------- 
 Professional and other 
  services                  27,866          2     1,466        -            -          29,334 
                          --------  ---------  --------  -------  -----------  -------------- 
 Other sectors              11,476          -        77        -           32          11,585 
                          --------  ---------  --------  -------  -----------  -------------- 
                           537,666      1,074    12,126      804        4,119         555,789 
                          ========  =========  ========  =======  ===========  ============== 
 
 31 December 2021          Cyprus     United    Romania   Russia     Other           Gross 
                                      Kingdom                       countries        loans 
                                                                                  at amortised 
                                                                                      cost 
 By business line          EUR000     EUR000    EUR000    EUR000     EUR000         EUR000 
                          --------  ---------  --------  -------  -----------  ---------------- 
 Global corporate                -          -    10,441        -           32            10,473 
                          --------  ---------  --------  -------  -----------  ---------------- 
 SMEs                            -          -       231        -            -               231 
                          --------  ---------  --------  -------  -----------  ---------------- 
 Retail 
                          --------  ---------  --------  -------  -----------  ---------------- 
 - housing                     153          -         -        -            -               153 
                          --------  ---------  --------  -------  -----------  ---------------- 
 - consumer, credit 
  cards and other                2          -         -        -            -                 2 
                          --------  ---------  --------  -------  -----------  ---------------- 
 Restructuring 
                          --------  ---------  --------  -------  -----------  ---------------- 
 - corporate                   374          -         -        -            -               374 
                          --------  ---------  --------  -------  -----------  ---------------- 
 - SMEs                      5,301          -         -        -            -             5,301 
                          --------  ---------  --------  -------  -----------  ---------------- 
 - retail housing           23,769        501         -        -           34            24,304 
                          --------  ---------  --------  -------  -----------  ---------------- 
 - retail other             12,702          -         -        -            -            12,702 
                          --------  ---------  --------  -------  -----------  ---------------- 
 Recoveries 
                          --------  ---------  --------  -------  -----------  ---------------- 
 - corporate                 8,090          -     1,111        -            -             9,201 
                          --------  ---------  --------  -------  -----------  ---------------- 
 - SMEs                     17,923          1       343      766          381            19,414 
                          --------  ---------  --------  -------  -----------  ---------------- 
 - retail housing          238,791        566         -       38        3,210           242,605 
                          --------  ---------  --------  -------  -----------  ---------------- 
 - retail other            230,561          6         -        -          462           231,029 
                          --------  ---------  --------  -------  -----------  ---------------- 
                           537,666      1,074    12,126      804        4,119           555,789 
                          ========  =========  ========  =======  ===========  ================ 
 
 
   F.    Notes (continued) 
   F.5         Analysis of loans and advances to customers by stage 

The following tables present the Group's gross loans and advances at amortised cost before residual fair value adjustment on initial recognition and at amortised cost, by stage.

 
 31 March 2022                               Stage       Stage      Stage     POCI       Total 
                                               1           2          3 
                                            EUR000      EUR000     EUR000    EUR000      EUR000 
                                          ----------  ----------  --------  --------  ----------- 
 Gross loans at amortised cost 
  before residual fair value adjustment 
  on initial recognition                   7,712,357   1,699,878   523,228   140,911   10,076,374 
                                          ----------  ----------  --------  --------  ----------- 
 Residual fair value adjustment 
  on initial recognition                    (69,560)    (21,272)   (2,816)   (5,811)     (99,459) 
                                          ----------  ----------  --------  --------  ----------- 
 Gross loans at amortised cost             7,642,797   1,678,606   520,412   135,100    9,976,915 
                                          ==========  ==========  ========  ========  =========== 
 Cyprus                                    7,642,545   1,678,606   498,489   135,100    9,954,740 
                                          ----------  ----------  --------  --------  ----------- 
 Other countries                                 252           -    21,923         -       22,175 
                                          ----------  ----------  --------  --------  ----------- 
                                           7,642,797   1,678,606   520,412   135,100    9,976,915 
                                          ==========  ==========  ========  ========  =========== 
 
 
 31 December 2021                            Stage       Stage      Stage      POCI       Total 
                                               1           2          3 
                                            EUR000      EUR000     EUR000     EUR000     EUR000 
                                          ----------  ----------  --------  ---------  ---------- 
 Gross loans at amortised cost 
  before residual fair value adjustment 
  on initial recognition                   7,488,354   1,721,231   576,873    159,755   9,946,213 
                                          ----------  ----------  --------  ---------  ---------- 
 Residual fair value adjustment 
  on initial recognition                    (69,659)    (22,051)   (3,530)   (10,438)   (105,678) 
                                          ----------  ----------  --------  ---------  ---------- 
 Gross loans at amortised cost             7,418,695   1,699,180   573,343    149,317   9,840,535 
                                          ==========  ==========  ========  =========  ========== 
 Cyprus                                    7,418,432   1,699,180   545,327    149,317   9,812,256 
                                          ----------  ----------  --------  ---------  ---------- 
 Other countries                                 263           -    28,016          -      28,279 
                                          ----------  ----------  --------  ---------  ---------- 
                                           7,418,695   1,699,180   573,343    149,317   9,840,535 
                                          ==========  ==========  ========  =========  ========== 
 
 

Loans and advances to customers classified as held for sale

 
 31 March 2022                             Stage    Stage     Stage      POCI       Total 
                                              1        2        3 
                                           EUR000   EUR000   EUR000     EUR000     EUR000 
                                          -------  -------  --------  ---------  ---------- 
 Gross loans at amortised cost 
  before residual fair value adjustment 
  on initial recognition                        -    2,960   476,622     96,261     575,843 
                                          -------  -------  --------  ---------  ---------- 
 Residual fair value adjustment 
  on initial recognition                        -     (62)   (2,218)   (16,812)    (19,092) 
                                          -------  -------  --------  ---------  ---------- 
 Gross loans at amortised cost                  -    2,898   474,404     79,449     556,751 
                                          =======  =======  ========  =========  ========== 
 Cyprus                                         -    2,898   474,157     79,449     556,504 
                                          -------  -------  --------  ---------  ---------- 
 Other countries                                -        -       247          -         247 
                                          -------  -------  --------  ---------  ---------- 
                                                -    2,898   474,404     79,449     556,751 
                                          =======  =======  ========  =========  ========== 
 
 31 December 2021                          Stage    Stage     Stage      POCI       Total 
                                              1        2        3 
                                           EUR000   EUR000   EUR000     EUR000     EUR000 
                                          -------  -------  --------  ---------  ---------- 
 Gross loans at amortised cost 
  before residual fair value adjustment 
  on initial recognition                        -    2,132   476,538     96,209     574,879 
                                          -------  -------  --------  ---------  ---------- 
 Residual fair value adjustment 
  on initial recognition                        -     (57)   (2,079)   (16,954)    (19,090) 
                                          -------  -------  --------  ---------  ---------- 
 Gross loans at amortised cost                  -    2,075   474,459     79,255     555,789 
                                          =======  =======  ========  =========  ========== 
 Cyprus                                         -    2,075   463,774     79,255     545,104 
                                          -------  -------  --------  ---------  ---------- 
 Other countries                                -        -    10,685          -      10,685 
                                          -------  -------  --------  ---------  ---------- 
                                                -    2,075   474,459     79,255     555,789 
                                          =======  =======  ========  =========  ========== 
 
   F.           Notes (continued) 
   F.5         Analysis of loans and advances to customers by stage (continued) 

The following tables present the Group's gross loans and advances to customers at amortised cost by stage and by business line concentration:

 
 31 March 2022                       Stage       Stage      Stage     POCI       Total 
                                       1           2          3 
 By business line                   EUR000      EUR000     EUR000    EUR000     EUR000 
                                  ----------  ----------  --------  --------  ---------- 
 Corporate                         1,637,888     436,810    21,854    23,239   2,119,791 
                                  ----------  ----------  --------  --------  ---------- 
 Global corporate                  1,452,059     484,240    56,829    21,756   2,014,884 
                                  ----------  ----------  --------  --------  ---------- 
 SMEs                                834,784     193,220    11,441    10,541   1,049,986 
                                  ----------  ----------  --------  --------  ---------- 
 Retail 
                                  ----------  ----------  --------  --------  ---------- 
 - housing                         2,813,424     335,206    41,381    11,989   3,202,000 
                                  ----------  ----------  --------  --------  ---------- 
 - consumer, credit cards and 
  other                              749,548     117,430    21,264    16,046     904,288 
                                  ----------  ----------  --------  --------  ---------- 
 Restructuring 
                                  ----------  ----------  --------  --------  ---------- 
 - corporate                          10,733      29,039    12,459       173      52,404 
                                  ----------  ----------  --------  --------  ---------- 
 - SMEs                               13,706      15,492    28,727     4,105      62,030 
                                  ----------  ----------  --------  --------  ---------- 
 - retail housing                      3,344      18,510    57,076     3,663      82,593 
                                  ----------  ----------  --------  --------  ---------- 
 - retail other                        1,681       4,515    20,449     1,064      27,709 
                                  ----------  ----------  --------  --------  ---------- 
 Recoveries 
                                  ----------  ----------  --------  --------  ---------- 
 - corporate                               -           -    29,179     5,817      34,996 
                                  ----------  ----------  --------  --------  ---------- 
 - SMEs                                    -           -    34,796     4,030      38,826 
                                  ----------  ----------  --------  --------  ---------- 
 - retail housing                          -           -   133,357    22,604     155,961 
                                  ----------  ----------  --------  --------  ---------- 
 - retail other                           72           -    49,220     9,542      58,834 
                                  ----------  ----------  --------  --------  ---------- 
 International banking services       88,279      43,557     2,380       156     134,372 
                                  ----------  ----------  --------  --------  ---------- 
 Wealth management                    37,279         587         -       375      38,241 
                                  ----------  ----------  --------  --------  ---------- 
                                    7,642,79                520,41 
                                           7   1,678,606         2   135,100   9,976,915 
                                  ==========  ==========  ========  ========  ========== 
 
 
 31 December 2021                       Stage       Stage      Stage     POCI       Total 
                                          1           2          3 
    By business line                   EUR000      EUR000     EUR000    EUR000     EUR000 
                                     ----------  ----------  --------  --------  ---------- 
    Corporate                         1,569,699     430,865    22,357    21,485   2,044,406 
                                     ----------  ----------  --------  --------  ---------- 
    Global corporate                  1,374,550     501,092    55,159    22,795   1,953,596 
                                     ----------  ----------  --------  --------  ---------- 
    SMEs                                812,211     215,012    12,522    10,589   1,050,334 
                                     ----------  ----------  --------  --------  ---------- 
    Retail 
                                     ----------  ----------  --------  --------  ---------- 
    - housing                         2,769,274     320,473    49,633    11,886   3,151,266 
                                     ----------  ----------  --------  --------  ---------- 
    - consumer, credit cards and 
     other                              732,154     116,983    23,361    16,189     888,687 
                                     ----------  ----------  --------  --------  ---------- 
    Restructuring 
                                     ----------  ----------  --------  --------  ---------- 
    - corporate                           6,092      35,613    14,255     6,257      62,217 
                                     ----------  ----------  --------  --------  ---------- 
    - SMEs                               14,016      16,417    34,083     5,663      70,179 
                                     ----------  ----------  --------  --------  ---------- 
    - retail housing                      3,075      15,528    62,934     3,547      85,084 
                                     ----------  ----------  --------  --------  ---------- 
    - retail other                        1,409       5,701    24,838     1,050      32,998 
                                     ----------  ----------  --------  --------  ---------- 
    Recoveries 
                                     ----------  ----------  --------  --------  ---------- 
    - corporate                               -           -    29,600     6,474      36,074 
                                     ----------  ----------  --------  --------  ---------- 
    - SMEs                                    -           -    35,685     3,632      39,317 
                                     ----------  ----------  --------  --------  ---------- 
    - retail housing                          -           -   154,469    28,650     183,119 
                                     ----------  ----------  --------  --------  ---------- 
    - retail other                          114           -    51,672    10,424      62,210 
                                     ----------  ----------  --------  --------  ---------- 
    International banking services       92,193      40,715     2,775       235     135,918 
                                     ----------  ----------  --------  --------  ---------- 
    Wealth management                    43,908         781         -       441      45,130 
                                     ----------  ----------  --------  --------  ---------- 
                                      7,418,695   1,699,180   573,343   149,317   9,840,535 
                                     ==========  ==========  ========  ========  ========== 
 
   F.         Notes (continued) 
   F.5         Analysis of loans and advances to customers by stage (continued) 

Loans and advances to customers classified as held for sale

The following tables present the Group's gross loans and advances to customers at amortised cost classified as held for sale by stage and by business line concentration.

 
 31 March 2022          Stage    Stage     Stage     POCI     Total 
                           1        2        3 
 By business line       EUR000   EUR000   EUR000    EUR000   EUR000 
                       -------  -------  --------  -------  -------- 
 Global corporate            -        -    10,568        -    10,568 
                       -------  -------  --------  -------  -------- 
 SMEs                        -        -       247        -       247 
                       -------  -------  --------  -------  -------- 
    Restructuring 
                       -------  -------  --------  -------  -------- 
    - corporate              -        -       370        -       370 
                       -------  -------  --------  -------  -------- 
    - SMEs                   -    1,552     2,897      736     5,185 
                       -------  -------  --------  -------  -------- 
    - retail housing         -      797    16,663      960    18,420 
                       -------  -------  --------  -------  -------- 
    - retail other           -      549     5,997      571     7,117 
                       -------  -------  --------  -------  -------- 
    Recoveries 
                       -------  -------  --------  -------  -------- 
    - corporate              -        -     8,576      699     9,275 
                       -------  -------  --------  -------  -------- 
    - SMEs                   -        -    17,637    1,485    19,122 
                       -------  -------  --------  -------  -------- 
    - retail housing         -        -   210,857   39,198   250,055 
                       -------  -------  --------  -------  -------- 
    - retail other           -        -   200,592   35,800   236,392 
                       -------  -------  --------  -------  -------- 
                                                                556, 
                             -    2,898   474,404   79,449       751 
                       =======  =======  ========  =======  ======== 
 
 
 31 December 2021                   Stage    Stage     Stage     POCI     Total 
                                       1        2        3 
 By business line                   EUR000   EUR000   EUR000    EUR000   EUR000 
                                   -------  -------  --------  -------  -------- 
 Global corporate                        -        -    10,470        3    10,473 
                                   -------  -------  --------  -------  -------- 
    SMEs                                 -        -       231        -       231 
                                   -------  -------  --------  -------  -------- 
    Retail 
                                   -------  -------  --------  -------  -------- 
    - housing                            -        -       153        -       153 
                                   -------  -------  --------  -------  -------- 
    - consumer, credit cards and 
     other                               -        -         2        -         2 
                                   -------  -------  --------  -------  -------- 
    Restructuring 
                                   -------  -------  --------  -------  -------- 
    - corporate                          -        -       374        -       374 
                                   -------  -------  --------  -------  -------- 
    - SMEs                               -      718     3,842      741     5,301 
                                   -------  -------  --------  -------  -------- 
    - retail housing                     -      804    22,113    1,387    24,304 
                                   -------  -------  --------  -------  -------- 
    - retail other                       -      553    11,543      606    12,702 
                                   -------  -------  --------  -------  -------- 
    Recoveries 
                                   -------  -------  --------  -------  -------- 
    - corporate                          -        -     8,507      694     9,201 
                                   -------  -------  --------  -------  -------- 
    - SMEs                               -        -    17,653    1,761    19,414 
                                   -------  -------  --------  -------  -------- 
    - retail housing                     -        -   204,956   37,649   242,605 
                                   -------  -------  --------  -------  -------- 
    - retail other                       -        -   194,615   36,414   231,029 
                                   -------  -------  --------  -------  -------- 
                                         -    2,075   474,459   79,255   555,789 
                                   =======  =======  ========  =======  ======== 
 
   F.           Notes (continued) 
   F.6         Credit losses to cover credit risk on loans and advances to customers 
 
                                                   Three months ended 
                                                        31 March 
                                                    2022        2021 
                                                 ----------  --------- 
                                                   EUR000      EUR000 
                                                 ----------  --------- 
 Impairment loss net of reversals on loans and 
  advances to customers                              14,132     23,327 
                                                 ----------  --------- 
 Recoveries of loans and advances to customers 
  previously written off                            (4,066)    (2,370) 
                                                 ----------  --------- 
 Changes in expected cash flows                         912      2,787 
                                                 ----------  --------- 
 Financial guarantees and commitments                 (270)        384 
                                                 ----------  --------- 
                                                     10,708     24,128 
                                                 ==========  ========= 
 
 

The movement in ECL of loans and advances to customers, including the loans and advances to customers held for sale, and the analysis of the balance by stage is as follows:

 
                                                      Three months ended 
                                                           31 March 
                                                       2022       2021 
                                                    ---------  ---------- 
                                                      EUR000     EUR000 
                                                    ---------  ---------- 
 1 January                                            591,417   1,652,635 
                                                    ---------  ---------- 
 Foreign exchange and other adjustments                 (840)          58 
                                                    ---------  ---------- 
 Write offs                                          (45,959)    (73,554) 
                                                    ---------  ---------- 
 Interest (provided) not recognised in the income 
  statement                                             4,012      20,994 
                                                    ---------  ---------- 
 Charge for the period                                 14,132      23,327 
                                                    ---------  ---------- 
 31 March                                             562,762   1,623,460 
                                                    =========  ========== 
 Stage 1                                               16,630      25,954 
                                                    ---------  ---------- 
 Stage 2                                               28,852      38,097 
                                                    ---------  ---------- 
 Stage 3                                              456,473   1,357,549 
                                                    ---------  ---------- 
 POCI                                                  60,807     201,860 
                                                    ---------  ---------- 
 31 March                                             562,762   1,623,460 
                                                    =========  ========== 
 

The allowance for ECL, included above, for loans and advances to customers held for sale as at 31 March 2022 amounted to EUR308,916 thousand (31 March 2021: EUR822,767 thousand).

The charge on loans and advances to customers , including the loans and advances to customers held for sale, by stage for the period is presented in the table below:

 
             Three months ended 
                  31 March 
              2022        2021 
           ----------  --------- 
             EUR000      EUR000 
           ----------  --------- 
 Stage 1      (1,215)    (2,777) 
           ----------  --------- 
 Stage 2         (48)    (5,247) 
           ----------  --------- 
 Stage 3       15,395     31,351 
           ----------  --------- 
               14,132     23,327 
           ==========  ========= 
 

During the three months ended 31 March 2022 the total non--contractual write--offs recorded by the Group amounted to EUR36,921 thousand ( three months ended 31 March 2021: EUR51,219 thousand). The contractual amount outstanding on financial assets (including loans and advances to customers classified as held for sale) that were written off during the three months ended 31 March 2022 and that are still subject to enforcement activity is EUR348,911 thousand (31 December 2021: EUR984,329 thousand).

   F.         Notes (continued) 
   F.6         Credit losses to cover credit risk on loans and advances to customers (continued) 

Assumptions have been made about the future changes in property values, as well as the timing for the realisation of collateral, taxes and expenses on the repossession and subsequent sale of the collateral as well as any other applicable haircuts. Indexation has been used as the basis to estimate updated market values of properties supplemented by management judgement where necessary given the difficulty in differentiating between short term impacts and long-term structural changes and the shortage of market evidence for comparison purposes. Assumptions were made on the basis of a macroeconomic scenario for future changes in property prices, and these are capped to zero, for all scenarios, in case of any future projected increase, whereas any future projected decrease is taken into consideration.

At 31 March 2022 the weighted average haircut (including liquidity haircut and selling expenses) used in the collectively assessed provision calculation for loans and advances to customers excluding those classified as held for sale is approximately 32% under the baseline scenario (31 December 2021: approximately 32%).

The timing of recovery from real estate collaterals used in the collectively assessed provision calculation for loans and advances to customers, excluding those classified as held for sale, has been estimated to be on average seven years under the baseline scenario (31 December 2021: average seven years).

For the calculation of individually assessed allowances for ECL, the timing of recovery of collaterals as well as the haircuts used are based on the specific facts and circumstances of each case.

For the calculation of expected credit losses three scenarios were used; base, adverse and favourable with 50%, 30% and 20% probability respectively.

For Stage 3 customers, the base scenario focuses on the following variables, which are based on the specific facts and circumstances of each customer: the operational cash flows, the timing of recovery of collaterals and the haircuts from the realisation of collateral. The base scenario is used to derive additional more favourable or more adverse scenarios. Under the adverse scenario operational cash flows are decreased by 50%, applied haircuts on real estate collateral are increased by 50% and the timing of recovery of collaterals is increased by 1 year with reference to the baseline scenario. Under the favourable scenario, applied haircuts are decreased by 5%, with no change in the operational cash flows and in the recovery period with reference to the baseline scenario. Assumptions used in estimating expected future cash flows (including cash flows that may result from the realisation of collateral) reflect current and expected future economic conditions and are generally consistent with those used in the Stage 3 collectively assessed exposures. In the case of loans and advances to customers held for sale the Group has taken into consideration the timing of the expected sale and the estimated sale proceeds in determining the ECL. Amounts previously written off which are expected to be recovered through sale are included in 'Recoveries of loans and advances to customers previously written off'.

The above assumptions are also influenced by the ongoing regulatory dialogue BOC PCL maintains with its lead regulator, the ECB, and other regulatory guidance and interpretations issued by various regulatory and industry bodies such as the ECB and the EBA, which provide guidance and expectations as to relevant definitions and the treatment/classification of certain parameters/assumptions used in the estimation of allowance for ECL.

Any changes in these assumptions or differences between assumptions made and actual results could result in significant changes in the estimated amount of expected credit losses of loans and advances to customers.

Overlays in the context of COVID--19 and the Ukraine crisis

The majority of COVID--19 pandemic related management overlays that were applied up to the first six months of 2021 were removed in the third quarter of 2021, except for the overlay for exposures in the hotel and catering industry, which applies stricter customers' credit ratings thresholds for customers in this industry sector, which remains in place.

In addition, the Group has enhanced provisioning for exposures that could be impacted from the consequences of the Ukrainian crisis, by establishing two new overlays, in the collectively assessed population, to address the increased uncertainties from the geopolitical instability, trade restrictions, disruptions in the global supply chains, increases in the energy prices and their potential negative impact in the domestic cost of living. The impact on the ECL from the application of these overlays was approximately a EUR3m charge in the first quarter of 2022.

The Group has exercised critical judgement on a best effort basis, to consider all reasonable and supportable information available at the time of the assessment of the ECL allowance as at 31 March 2022. The Group will continue to evaluate the ECL allowance and the related economic outlook each quarter, so that any changes arising from the uncertainty on the macroeconomic outlook and geopolitical developments, impacted by the implications of the Russian invasion of Ukraine, as well as the degree of recurrence of the COVID-19 pandemic due to virus mutations, are timely captured.

   F.         Notes (continued) 
   F.6         Credit losses to cover credit risk on loans and advances to customers (continued) 

Portfolio segmentation

The individual assessment is performed not only for individually significant assets but also for other exposures meeting specific criteria determined by management. The selection criteria for the individually assessed exposures are based on management judgement and are reviewed on a quarterly basis by the Risk Management Division and are adjusted or enhanced, if deemed necessary. The selection criteria were further enhanced during the three months ended 31 March 2022, to include significant exposures to customers with passport of origin or residency in Russia, Ukraine or Belarus and/or business activity within these countries.

   F.7       Rescheduled loans and advances to customers 

The below table presents the Group's rescheduled loans and advances to customers by stage, excluding those classified as held for sale.

 
               31 March    31 December 
                  2022         2021 
                EUR000       EUR000 
              ----------  ------------ 
    Stage 1            -         6,883 
              ----------  ------------ 
    Stage 2      821,997       828,849 
              ----------  ------------ 
    Stage 3      326,075       348,385 
              ----------  ------------ 
    POCI          30,521        39,613 
              ----------  ------------ 
               1,178,593     1,223,730 
              ==========  ============ 
 
   F.8         Pending litigation, claims, regulatory and other matters 
 
The Group, in the ordinary course of business, is involved in various 
 disputes and legal proceedings and is subject to enquiries and examinations, 
 requests for information, audits, investigations, legal and other 
 proceedings by regulators, governmental and other public bodies, 
 actual and threatened, relating to the suitability and adequacy of 
 advice given to clients or the absence of advice, lending and pricing 
 practices, selling and disclosure requirements, record keeping, filings 
 and a variety of other matters. In addition, as a result of the deterioration 
 of the Cypriot economy and banking sector in 2012 and the subsequent 
 restructuring of BOC PCL in 2013 as a result of the bail-in Decrees, 
 BOC PCL is subject to a large number of proceedings and investigations 
 that either precede, or result from the events that occurred during 
 the period of the bail--in Decrees. There are also situations where 
 the Group may enter into a settlement agreement. This may occur only 
 if such settlement is in BOC PCL's interest (such settlement does 
 not constitute an admission of wrongdoing) and only takes place after 
 obtaining legal advice and all approvals by the appropriate bodies 
 of management. 
Provisions have been recognised for those cases where the Group is 
 able to estimate probable losses. Where an individual provision is 
 material, the fact that a provision has been made is stated. Any 
 provision recognised does not constitute an admission of wrongdoing 
 or legal liability. While the outcome of these matters is inherently 
 uncertain, management believes that, based on the information available 
 to it, appropriate provisions have been made in respect of legal 
 proceedings and regulatory and other matters as at 31 March 2022 
 and hence it is not believed that such matters, when concluded, will 
 have a material impact upon the financial position of the Group. 
 Details on the material ongoing cases are disclosed within the 2021 
 Annual Financial Report. 
 

The Association for the Protection of Bank Borrowers (CYPRODAT) filed a complaint with the Commission for the Protection of Competition (CPC) in January 2022, claiming that BOC PCL and another bank have concerted in practices regarding the recent revisions of their commissions and charges. It also filed an application for an interim order which, if successful, would essentially freeze the implementation of the revised commissions and charges. The application for interim order was rejected by the CPC, however, the CPC reverted in April 2022 to inform BOC PCL of the initiation of an investigation with respect to this matter. This investigation is currently at a very early stage to predict its outcome.

   G.          Additional Risk & Capital Management disclosures 
   G.1      Additional Credit risk disclosures 

The tables below present the analysis of loans and advances to customers in accordance with the EBA standards.

 
 31 March 2022           Gross loans and advances to customers           Accumulated impairment, accumulated negative 
                                                                           changes in fair value due to credit risk 
                                                                                        and provisions 
                       Group       Of which      Of which exposures     Accumulated     Of        Of which exposures 
                       gross          NPEs        with forbearance      impairment,    which       with forbearance 
                     customer                         measures          accumulated    NPEs            measures 
                       loans                                             negative 
                        and                                               changes 
                   advances(1,2)                                          in fair 
                                                                           value 
                                                                          due to 
                                                                          credit 
                                                                         risk and 
                                                                        provisions 
                  --------------  ----------  -----------------------  ------------  --------  ----------------------- 
                                                  Total      Of which                              Total      Of which 
                                                exposures      NPEs                              exposures     on NPEs 
                                                  with                                             with 
                                               forbearance                                      forbearance 
                                                measures                                         measures 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
                      EUR000        EUR000       EUR000       EUR000      EUR000      EUR000      EUR000       EUR000 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Loans and 
 advances 
 to customers 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 General 
  governments             47,524           -             -          -            34         -             -          - 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Other financial 
  corporations           160,168       3,598        11,586      3,469         4,522     1,546         1,671      1,444 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Non-financial 
  corporations         5,315,131     266,452     1,015,983    205,241       142,704   116,205        87,096     79,127 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Of which: Small 
  and 
  Medium sized 
  Enterprises(3) 
  (SMEs)               4,202,199     117,419       729,967     65,973        79,479    58,558        35,742     29,771 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Of which: 
  Commercial 
  real estate(3)       3,945,007     157,068       888,216    125,956        93,769    78,546        67,161     62,146 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Non-financial 
 corporations 
 by sector 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Construction            576,899      28,025                                 22,734 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Wholesale and 
  retail 
  trade                  944,739      35,785                                 24,879 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Accommodation 
  and food 
  service 
  activities           1,157,721       4,298                                  4,594 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Real estate 
  activities           1,123,074     103,789                                 32,283 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Manufacturing           379,496      15,802                                  8,842 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Other sectors         1,133,202      78,753                                 49,372 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Households            4,753,135     380,226       380,275    220,005       124,501   106,179        63,902     57,710 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Of which: 
  Residential 
  mortgage 
  loans(3)             3,739,377     321,182       329,433    192,014        85,084    77,337        49,514     45,458 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Of which: 
  Credit for 
  consumption(3)         570,915      51,636        57,083     30,323        27,463    20,779        12,779     11,138 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
                      10,275,958     650,276     1,407,844    428,715       271,761   223,930       152,669    138,281 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Loans and 
  advances 
  to customers 
  classified 
  as held for 
  sale                   556,751     553,780       245,561    242,804       308,916   308,022       119,661    118,803 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Total 
  on-balance 
  sheet               10,832,709   1,204,056     1,653,405    671,519       580,677   531,952       272,330    257,084 
                  ==============  ==========  ============  =========  ============  ========  ============  ========= 
 

1 Excluding loans and advances to central banks and credit institutions.

2 The residual fair value adjustment on initial recognition (which relates mainly to loans acquired from Laiki Bank and is calculated as the difference between the outstanding contractual amount and the fair value of loans acquired and bears a negative balance) is considered as part of the gross loans, therefore decreases the gross balance of loans and advances to customers.

3 The analysis shown in lines 'non-financial corporations' and 'households' is non-additive across categories as certain customers could be in both categories.

   G.          Additional Risk & Capital Management disclosures (continued) 
   G.1      Additional Credit risk disclosures (continued) 
 
                         Gross loans and advances to customers           Accumulated impairment, accumulated negative 
                                                                           changes in fair value due to credit risk 
                                                                                        and provisions 
                       Group       Of which      Of which exposures     Accumulated     Of        Of which exposures 
                       gross          NPEs        with forbearance      impairment,    which       with forbearance 
                     customer                         measures          accumulated    NPEs            measures 
                       loans                                             negative 
                        and                                             changes in 
                   advances(4,5)                                        fair value 
                                                                          due to 
                                                                          credit 
                                                                         risk and 
                                                                        provisions 
                  --------------  ----------  -----------------------  ------------  --------  ----------------------- 
                                                  Total      Of which                              Total      Of which 
                                                exposures      NPEs                              exposures     on NPEs 
                                                  with                                             with 
 31 December                                   forbearance                                      forbearance 
 2021                                           measures                                         measures 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
                      EUR000        EUR000       EUR000       EUR000      EUR000      EUR000      EUR000       EUR000 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Loans and 
 advances 
 to customers 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 General 
  governments             45,357           -             -          -            29         -             -          - 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Other financial 
  corporations           127,889       4,771        12,759      4,487         3,393     1,909         1,948      1,658 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Non-financial 
  corporations         5,209,599     277,309     1,009,094    215,157       144,252   115,869        86,847     79,329 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Of which: Small 
  and 
  Medium sized 
  Enterprises(6)       4,052,571     123,558       734,362     71,269        83,757    60,892        39,263     32,499 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Of which: 
  Commercial 
  real estate(6)       3,968,375     171,215       900,697    136,257       100,301    82,872        69,309     64,282 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Non-financial 
 corporations 
 by sector 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Construction            512,952      28,418                                 21,224 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Wholesale and 
  retail 
  trade                  964,891      40,457                                 28,586 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Accommodation 
  and food 
  service 
  activities           1,137,443       4,323                                  3,351 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Real estate 
  activities           1,210,664     106,841                                 31,821 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Manufacturing           326,535      14,354                                  8,094 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Other sectors         1,057,114      82,916                                 51,176 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Households            4,755,100     434,041       430,007    238,066       153,865   136,902        70,667     64,589 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Of which: 
  Residential 
  mortgage 
  loans(6)             3,734,448     369,147       372,141    208,387       112,711   105,764        56,145     52,219 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Of which: 
  Credit for 
  consumption(6)         581,197      54,238        61,824     31,165        28,824    22,167        13,290     11,430 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
                      10,137,945     716,121     1,451,860    457,710       301,539   254,680       159,462    145,576 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Loans and 
  advances 
  to customers 
  classified 
  as held for 
  sale                   555,789     553,619       245,452    243,495       305,419   304,665       118,094    117,377 
                  --------------  ----------  ------------  ---------  ------------  --------  ------------  --------- 
 Total 
  on-balance 
  sheet               10,693,734   1,269,740     1,697,312    701,205       606,958   559,345       277,556    262,953 
                  ==============  ==========  ============  =========  ============  ========  ============  ========= 
 

4 Excluding loans and advances to central banks and credit institutions.

5 The residual fair value adjustment on initial recognition (which relates mainly to loans acquired from Laiki Bank and is calculated as the difference between the outstanding contractual amount and the fair value of loans acquired and bears a negative balance) is considered as part of the gross loans, therefore decreases the gross balance of loans and advances to customers.

6 The analysis shown in lines 'non-financial corporations' and 'households' is non-additive across categories as certain customers could be in both categories.

   G.          Additional Risk & Capital Management disclosures (continued) 
   G.2        Capital management 

The primary objective of the Group's capital management is to ensure compliance with the relevant regulatory capital requirements and to maintain healthy capital adequacy ratios to cover the risks of its business and support its strategy and maximise shareholders' value.

The capital adequacy framework, as in force, was incorporated through the Capital Requirements Regulation (CRR) and Capital Requirements Directive (CRD) which came into effect on 1 January 2014 with certain specified provisions implemented gradually. The CRR and CRD transposed the new capital, liquidity and leverage standards of Basel III into the European Union's legal framework. CRR establishes the prudential requirements for capital, liquidity and leverage for credit institutions. It is directly applicable in all EU member states. CRD governs access to deposit-taking activities and internal governance arrangements including remuneration, board composition and transparency. Unlike the CRR, member states were required to transpose the CRD into national law and national regulators were allowed to impose additional capital buffer requirements.

On 27 June 2019, the revised rules on capital and liquidity (Regulation (EU) 2019/876 (CRR II) and Directive (EU) 2019/878 (CRD V)) came into force. As an amending regulation, the existing provisions of CRR apply, unless they are amended by CRR II. Certain provisions took immediate effect (primarily relating to Minimum Requirement for Own Funds and Eligible Liabilities (MREL)), but most changes became effective as of June 2021. The key changes introduced consist of, among others, changes to qualifying criteria for Common Equity Tier 1 (CET1), Additional Tier 1 (AT1) and Tier 2 (T2) instruments, introduction of requirements for MREL and a binding Leverage Ratio requirement (as defined in the CRR) and a Net Stable Funding Ratio (NSFR).

The amendments that came into effect on 28 June 2021 are in addition to those introduced in June 2020 through Regulation (EU) 2020/873, which among other, brought forward certain CRR II changes in light of the COVID--19 pandemic. The main adjustments of Regulation (EU) 2020/873 that had an impact on the Group's capital ratio relate to the acceleration of the implementation of the new SME discount factor (lower RWAs), extending the IFRS 9 transitional arrangements and introducing further relief measures to CET1 allowing to fully add back to CET1 any increase in ECL recognised in 2020 and 2021 for non-credit impaired financial assets and phasing in this starting from 2022 and advancing the application of prudential treatment of software assets as amended by CRR II (which came into force in December 2020). In addition, Regulation (EU) 2020/873 introduced a temporary treatment of unrealized gains and losses on exposures to central governments, to regional governments or to local authorities measured at fair value through other comprehensive income which the Group elected to apply and implemented from the third quarter of 2020.

In October 2021, the European Commission adopted legislative proposals for further amendments to CRR, CRD IV and the BRRD (the '2021 Banking Package'). Amongst other things, the 2021 Banking Package would implement certain elements of Basel III that have not yet been transposed into EU law. The 2021 Banking Package includes:

-- a proposal for a Regulation (sometimes known as 'CRR III') to make amendments to CRR with regard to (amongst other things) requirements on credit risk, credit valuation adjustment risk, operational risk, market risk and the output floor;

-- a proposal for a Directive (sometimes known as 'CRD VI') to make amendments to CRD IV with regard to (amongst other things) requirements on supervisory powers, sanctions, third-country branches and ESG risks; and

-- a proposal for a Regulation to make amendments to CRR and the BRRD with regard to (amongst other things) requirements on the prudential treatment of G-SII groups with a multiple point of entry resolution strategy and a methodology for the indirect subscription of instruments eligible for meeting the MREL requirements.

The 2021 Banking Package is subject to amendment in the course of the EU's legislative process; and its scope and terms may change prior to its implementation. In addition, in the case of the proposed amendments to CRD IV and the BRRD, their terms and effect will depend, in part, on how they are transposed in each member state. As a general matter, it is likely to be several years until the 2021 Banking Package begins to be implemented (currently expected in 2025); and certain measures are expected to be subject to transitional arrangements or to be phased in over time.

The CET1 ratio of the Group as at 31 March 2022 stands at 14.64% and the Total Capital ratio at 19.56% on a transitional basis. The ratios as at 31 March 2022 include unaudited/un-reviewed profits for the three months ended 31 March 2022.

   G.          Additional Risk & Capital Management disclosures (continued) 
   G.2        Capital management (continued) 
 
 Minimum CET1 Regulatory Capital Requirements    202 2    202 1 
 Pillar I - CET1 Requirement                     4.50%    4.50% 
                                                -------  ------ 
 Pillar II - CET1 Requirement                    1.83%    1.69% 
                                                -------  ------ 
 Capital Conservation Buffer (CCB)*              2.50%    2.50% 
                                                -------  ------ 
 Other Systematically Important Institutions 
  (O-SII) Buffer                                 1.25%    1.00% 
                                                -------  ------ 
 Minimum CET1 Regulatory Requirements            10.08%   9.69% 
                                                =======  ====== 
 

* Fully phased in as of 1 January 2019

 
 Minimum Total Capital Regulatory Requirements     2022     2021 
 Pillar I - Total Capital Requirement             8.00%    8.00% 
                                                 -------  ------- 
 Pillar II - Total Capital Requirement            3.26%    3.00% 
                                                 -------  ------- 
 Capital Conservation Buffer (CCB) *              2.50%    2.50% 
                                                 -------  ------- 
 Other Systematically Important Institutions 
  (O-SII) Buffer                                  1.25%    1.00% 
                                                 -------  ------- 
 Minimum Total Capital Regulatory Requirements    15.01%   14.50% 
                                                 =======  ======= 
 

* Fully phased in as of 1 January 2019

The minimum Pillar I total capital requirement ratio is 8.00% and may be met, in addition to the 4.50% CET1 requirement, with up to 1.50% by AT1 capital and with up to 2.00% by T2 capital.

The Group is also subject to additional capital requirements for risks which are not covered by the Pillar I capital requirements (Pillar II add-ons). Applicable Regulation allows a part of the said Pillar II Requirements (P2R) to be met also with AT1 and T2 capital and does not require solely the use of CET1.

The ECB has also provided non-public guidance for an additional Pillar II CET1 buffer ( P2G) .

In the context of the annual SREP conducted by the ECB in 2021 and based on the final 2021 SREP decision received in February 2022, the P2R was set at 3.26%, compared to the previous level of 3.00%. The additional P2R add-on of 0.26% relates to ECB's prudential provisioning expectations as per the 2018 ECB Addendum and subsequent ECB announcements and press release in July 2018 and August 2019. This component of the P2R add-on takes into consideration Project Helix 3. It is dynamic and can be reduced during 2022 on the basis of in-scope NPEs and level of provisioning. The ECB has also provided revised lower non-public guidance for an additional Pillar II CET1 buffer. The new SREP requirements are effective from 1 March 2022.

The Group is subject to a 3% Pillar I Leverage Ratio requirement.

The above minimum ratios apply for both BOC PCL and the Group.

The capital position of the Group and BOC PCL as at 31 March 2022 exceeds both their Pillar I and their Pillar II add-on capital requirements. However, the Pillar II add-on capital requirements are a point-in-time assessment and therefore are subject to change over time.

The CBC, in accordance with the Macroprudential Oversight of Institutions Law of 2015, sets, on a quarterly basis, the CCyB rates in accordance with the methodology described in this law. The CBC has set the level of the CCyB rate for risk weighted exposures in Cyprus at 0.00% for the year 2021 as well as for the six months up to June 2022. The CCyB for the Group as at 31 March 2022 has been calculated at 0.00%.

In accordance with the provisions of this law, the CBC is also the responsible authority for the designation of banks that are Other Systemically Important Institutions (O-SIIs) and for the setting of the O-SII Buffer requirement for these systemically important banks. BOC PCL has been designated as an O-SII and the CBC initially set the O-SII Buffer at 2.00%, revised to 1.50% in November 2021 with effect from 1 January 2022. This buffer is being phased in gradually, having started from 1 January 2019 at 0.50% and increasing by 0.50% every year thereafter, until being fully implemented. In April 2020, the CBC decided to delay the phasing in of the O-SII Buffer on 1 January 2021 and 1 January 2022 by 12 months. Consequently, and following the revision to 1.50%, the O-SII Buffer will be fully phased in on 1 January 2023, instead of 1 January 2022 as originally set, by 0.25% each year.

   G.          Additional Risk & Capital Management disclosures (continued) 
   G.2      Capital management (continued) 

The EBA final guidelines on SREP and supervisory stress testing and the Single Supervisory Mechanism's (SSM) 2018 SREP methodology provide that own funds held for the purposes of Pillar II Guidance (P2G) cannot be used to meet any other capital requirements (Pillar I, Pillar II requirements or the combined buffer requirement), and therefore cannot be used twice.

As part of the relaxation measures following the COVID-19 outbreak, on 12 March 2020, the ECB and the EBA also announced that banks are temporarily allowed to operate below the level of capital defined by Pillar II Guidance (P2G), the CCB and the CCyB. In July 2020, the ECB committed to allow banks to operate below P2G and the CBR until end of 2022, without automatically triggering supervisory actions. In February 2022, the ECB announced that it will not allow banks to operate below the level of capital defined by their P2G beyond December 2022.

The insurance subsidiaries of the Group, the General Insurance of Cyprus Ltd and Eurolife Ltd, comply with the requirements of the Superintendent of Insurance including the minimum solvency ratio. The regulated UCITS management company of the Group, BOC Asset Management Ltd, complies with the regulatory capital requirements of the Cyprus Securities & Exchange Commission (CySEC) laws and regulations. The regulated investment firm (CIF) of the Group, The Cyprus Investment and Securities Corporation Ltd (CISCO), complies with the minimum capital adequacy ratio requirements. From 2021 the new prudential regime for Investment Firms ('IFs') as per the Investment Firm Regulation (EU) 2019/2033 ('IFR') on the prudential requirements of IFs and the Investment Firm Directive (EU) 2019/2034 ('IFD') on the prudential supervision of IFs came into effect. Under the new regime CISCO has been classified as Non-Systemic 'Class 2' company. Class 2 IFs are subject to the new IFR/IFD regime in full.

The capital position of the Group and BOC PCL as at the reporting date (after applying the transitional arrangements) is presented below:

 
 Regulatory capital                        Group                     BOC PCL 
                                   31 March    31 December    31 March    31 December 
                                    2022(7)      2021(8)       2022(7)      2021(8) 
                                 -----------  ------------  -----------  ------------ 
                                    EUR000       EUR000        EUR000       EUR000 
                                 -----------  ------------  -----------  ------------ 
 Transitional Common Equity 
  Tier 1 (CET1 )(9)                1,545,521     1,619,559    1,528,089     1,592,455 
                                 -----------  ------------  -----------  ------------ 
 Transitional Additional 
  Tier 1 capital (AT1)               220,000       220,000      220,000       220,000 
                                 -----------  ------------  -----------  ------------ 
 Tier 2 capital (T2)                 300,000       300,000      300,000       300,000 
                                 -----------  ------------  -----------  ------------ 
 Transitional total regulatory 
  capital                          2,065,521     2,139,559    2,048,089     2,112,455 
                                 ===========  ============  ===========  ============ 
 Risk weighted assets - 
  credit risk(10)                  9,543,190     9,678,741    9,570,794     9,697,351 
                                 -----------  ------------  -----------  ------------ 
 Risk weighted assets -                    -             -            -             - 
  market risk 
                                 -----------  ------------  -----------  ------------ 
 Risk weighted assets - 
  operational risk                 1,015,488     1,015,488      995,450       995,450 
                                 -----------  ------------  -----------  ------------ 
 Total risk weighted assets       10,558,678    10,694,229   10,566,244    10,692,801 
                                 ===========  ============  ===========  ============ 
 
 Transitional                         %                 %        %                 % 
                                 -----------  ------------  -----------  ------------ 
 Common Equity Tier 1 ratio            14.64         15.14        14.46         14.89 
                                 -----------  ------------  -----------  ------------ 
 Total Capital ratio                   19.56         20.01        19.38         19.76 
                                 -----------  ------------  -----------  ------------ 
 Leverage ratio                         7.12          7.45         7.05          7.35 
                                 -----------  ------------  -----------  ------------ 
 

7 Includes unaudited/un-reviewed profits for the three months ended 31 March 2022.

8 As per 2021 Annual Financial Report and Pillar III Disclosures for the year ended December 2021.

9 CET1 includes regulatory deductions, comprising, amongst others, intangible assets amounting to EUR28,921 thousand for the Group and EUR25,221 thousand for BOC PCL as at 31 March 2022 (31 December 2021: EUR30,032 thousand for the Group and EUR26,452 thousand for BOC PCL). As at 31 March 2022 an amount of EUR14,669 thousand is considered prudently valued for CRR purposes and it is not deducted from CET1 (31 December 2021: EUR15,394 thousand).

10 Includes Credit Valuation Adjustments (CVA).

   G.          Additional Risk & Capital Management (continued) 
   G.2      Capital management (continued) 

The capital ratios of the Group and BOC PCL as at the reporting date on a fully loaded basis are presented below:

 
 Fully loaded                            Group                      BOC PCL 
                                31 March     31 December    31 March     31 December 
                                2022(7,11)    2021(8,11)    2022(7,11)    2021(8,11) 
                              ------------  ------------  ------------  ------------ 
                                    %             %             %             % 
                              ------------  ------------  ------------  ------------ 
 Common Equity Tier 1 ratio          13.92         13.75         13.74         13.49 
                              ------------  ------------  ------------  ------------ 
 Total capital ratio                 18.88         18.69         18.70         18.43 
                              ------------  ------------  ------------  ------------ 
 Leverage ratio                       6.79          6.80          6.72          6.70 
                              ------------  ------------  ------------  ------------ 
 

During the three months ended 31 March 2022 CET1 ratio was negatively affected mainly by the phasing in of IFRS 9 and other transitional adjustments on 1 January 2022, provisions and impairments and other movements, and was positively affected by pre-provision income and the decrease in risk-weighted assets. As a result, the CET1 ratio has decreased by 50 bps during the three months ended 31 March 2022.

The ECB, as part of its supervisory role, completed an onsite inspection and review on the value of the Group's foreclosed assets with reference date 30 June 2019. The findings relate to a prudential charge which will decrease based on BOC PCL's progress in disposing the properties in scope. The amount is being directly deducted from own funds since 30 June 2021. There was no significant movement in the amount deducted since 31 December 2021. As a result of the prudential charge deducted from own funds as at 31 March 2022, the impact on the Group's CET1 ratio is 36 bps.

In April 2021, the Company issued EUR300 million unsecured and subordinated Tier 2 Capital Notes (the 'New T2 Notes') and immediately after, the Company and BOC PCL entered into an agreement pursuant to which the Company on-lent to BOC PCL the entire EUR300 million proceeds of the issue of the New T2 Notes on terms substantially identical to the terms and conditions of the New T2 Notes. At the same time, BOC PCL invited the holders of its EUR250 million Fixed Rate Reset Tier 2 Capital Notes due January 2027 (the 'Old T2 Notes') to tender their Old T2 Notes for purchase by BOC PCL, after which Old T2 Notes of EUR43 million remained outstanding.

At a meeting held on 30 November 2021, the Board of Directors resolved to exercise BOC PCL's option to redeem the remaining nominal amount outstanding of the Old T2 Notes. The outstanding Old T2 Notes were redeemed on 19 January 2022.

Transitional arrangements

The Group has elected in prior years to apply the 'static-dynamic' approach in relation to the transitional arrangements for the initial application of IFRS 9 for regulatory capital purposes, where the impact on the impairment amount from the initial application of IFRS 9 on the capital ratios is phased in gradually. The 'static-dynamic' approach allows for recalculation of the transitional adjustment periodically on Stage 1 and Stage 2 loans, to reflect the increase of the ECL provisions within the transition period. The Stage 3 ECL remains static over the transition period as per the impact upon initial recognition.

The amount added each year for the 'static component' decreases based on a weighting factor until the impact of IFRS 9 is fully absorbed back to CET1 at the end of the five years. The cumulative impact on the capital position as at 31 December 2021 was 50% and as at 31 March 2022 was 75% of the impact on the impairment amounts from the initial application of IFRS 9. This will be fully phased in (100%) by 1 January 2023.

Following the June 2020 amendments to the CRR in relation to the dynamic component a 100% add back of IFRS 9 provisions was allowed for the years 2020 and 2021, reducing to 75% in 2022, to 50% in 2023 and to 25% in 2024. The calculation at each reporting period is made against Stage 1 and Stage 2 provisions as at 1 January 2020, instead of 1 January 2018. The calculation of the 'static component' has not been amended.

11 IFRS 9 and application of the temporary treatment of certain FVOCI instruments in accordance with Article 468 of CRR fully loaded.

   G.          Additional Risk & Capital Management disclosures (continued) 
   G.2      Capital management (continued) 

In relation to the temporary treatment of unrealized gains and losses for certain exposures measured at fair value through other comprehensive income, Regulation EU 2020/873 allows institutions to remove from their CET1 the amount of unrealized gains and losses accumulated since 31 December 2019, excluding those of financial assets that are credit-impaired. The relevant amount is removed at a scaling factor of 100% from January to December 2020, reduced to 70% from January to December 2021 and to 40% from January to December 2022. The Group applies the temporary treatment from the third quarter of 2020.

Minimum Requirement for Own Funds and Eligible Liabilities (MREL)

In December 2021, BOC PCL received notification from the SRB and CBC of the final decision for the binding MREL for BOC PCL, determined as the preferred resolution point of entry. As per the decision, the final MREL requirement is set at 23.74% of risk weighted assets and 5.91% of Leverage Ratio Exposure (LRE) (as defined in the CRR) and must be met by 31 December 2025. Furthermore, BOC PCL must comply by 1 January 2022 with an interim requirement of 14.94% of risk weighted assets and 5.91% of LRE. The own funds used by BOC PCL to meet the Combined Buffer Requirement (CBR) are not eligible to meet its MREL requirements expressed in terms of risk weighted assets. BOC PCL must comply with the MREL requirement at the consolidated level, comprising BOC PCL and its subsidiaries. The decision is subject to annual review by the competent authorities.

The MREL ratio calculated according to the SRB's eligibility criteria currently in effect, and based on internal estimate, stood at 18.69% of RWAs as at 31 March 2022 and at 9.54% of LRE as at 31 March 2022. The ratios as at 31 March 2022 include unaudited/un-reviewed profits for the three months ended 31 March 2022. The MREL ratio expressed as a percentage of RWAs does not include capital used to meet the CBR amount which stood at 3.75% as at 31 March 2022 and is expected to increase to 4.00% on 1 January 2023.

The MREL requirement is in line with BOC PCL's expectations and funding plans.

G.3 Internal Capital Adequacy Assessment Process (ICAAP), Internal Liquidity Assessment Process (ILAAP), Pillar II and Supervisory Review and Evaluation Process (SREP)

The Group prepares annual ICAAP and ILAAP packages. Both reports for 2021 have been completed and submitted to the ECB at the end of April 2022 following approval by the Board of Directors.

The Group also undertakes quarterly reviews of its ICAAP results (with reference date 30 June and 30 September) as well as on an ad-hoc basis if needed, which are submitted to the ALCO and the Risk Committee of the Board of Directors, considering the latest actual and forecasted information. During the quarterly review, the Group's risk profile and risk management policies are reviewed and any material changes/developments since the annual ICAAP exercise are assessed in terms of capital adequacy. Both the annual ICAAP for 2021 and the quarterly ICAAP reviews, undertaken in 2021, indicated that the Group has sufficient capital and available mitigants to support its risk profile and its business and to enable it to meet its regulatory requirements, both under a baseline and stress conditions scenarios.

The Group also undertakes a quarterly review for the ILAAP through quarterly stress tests submitted to the ALCO and the Risk Committee of the Board of Directors. Any material changes since the year-end are assessed in terms of liquidity and funding. The quarterly review identifies whether the Group has an adequate liquidity buffer to cover the stress outflows. The Group's ILAAP analysis demonstrates that the volume and capacity of liquidity resources available to the Group are adequate. Both the annual ILAAP for 2021 and the quarterly ILAAP reviews, undertaken in 2021, indicated that BOC PCL's liquidity position is at a very comfortable level. BOC PCL maintains liquidity resources which are adequate to ensure its ability to meet obligations as they fall due under ordinary and stressed conditions.

The ECB, as part of its supervisory role, has been conducting the SREP and other inspections (onsite/ off-site/ targeted reviews/ deep-dives) on the Group. SREP is a holistic assessment of, amongst other things, the Group's business model, internal governance and institution-wide control arrangements, risks to capital and adequacy of capital to cover these risks and risks to liquidity and adequacy of liquidity resources to cover these risks. The objective of the SREP is for the ECB to form an up-to-date supervisory view of the Group's risks and viability and to form the basis for supervisory measures and dialogue with the Group. As a result of these supervisory processes, additional capital and other requirements could be imposed on the Group, including a revision of the level of Pillar II add-ons as the Pillar II add-ons capital requirements are a point-in-time assessment and therefore subject to change over time.

The Group is participating in 2022 in the ECB supervisory Climate Risk Stress Test that will assess how prepared banks are for dealing with financial and economic shocks stemming from climate risk. ECB considers the test as a learning exercise for banks and supervisors alike. It aims to identify vulnerabilities, best practices and challenges banks face when managing climate-related risk. This is not a pass-or-fail exercise, nor does it have direct implications for banks' capital levels. The results will feed into the Supervisory Review and Evaluation Process (SREP) from a qualitative point of view.

   G.        Additional Risk & Capital Management disclosures (continued) 
   G.4        Liquidity regulation 

The Group has to comply with provisions on the Liquidity Coverage Ratio (LCR) under CRD IV/CRR (as supplemented by Delegated Regulations (EU) 2015/61), with the limit set at 100%. The Group has to also comply with the Net Stable Funding Ratio (NSFR) calculated as per the Capital Requirements Regulation II (CRR II), with the limit set at 100%.

The LCR is designed to promote the short-term resilience of a Group's liquidity risk profile by ensuring that it has sufficient high-quality liquid resources to survive an acute stress scenario lasting for 30 days. The NSFR has been developed to promote a sustainable maturity structure of assets and liabilities.

As at 31 March 2022, the Group was in compliance with all regulatory liquidity requirements. As at 31 March 2022, the LCR stood at 296% for the Group (compared to 298% at 31 December 2021) and was in compliance with the minimum regulatory requirement of 100%. As at 31 March 2022 the Group's NSFR was 145% (compared to 147% at 31 December 2021) and was in compliance with the minimum regulatory requirement of 100%.

   G.5        Liquidity reserves 

The below table sets out the Group's liquidity reserves:

 
 Composition of                    31 March 2022                         31 December 2021 
  the liquidity 
  reserves 
                         Internal      Liquidity reserves       Internal      Liquidity reserves 
                         Liquidity     as per LCR Delegated     Liquidity     as per LCR Delegated 
                         reserves            Reg (EU)           reserves            Reg (EU) 
                                       2015/61 LCR eligible                   2015/61 LCR eligible 
                       -----------  ------------------------  -----------  ------------------------ 
                                        Level        Level                     Level        Level 
                                           1           2A                         1           2A 
                       -----------  -------------  ---------  -----------  -------------  --------- 
                          EUR000        EUR000       EUR000      EUR000        EUR000       EUR000 
                       -----------  -------------  ---------  -----------  -------------  --------- 
 Cash and balances 
  with central banks     9,163,111      9,163,111          -    9,064,840      9,064,840          - 
                       -----------  -------------  ---------  -----------  -------------  --------- 
 Placements with 
  banks                    105,865              -          -      118,752              -          - 
                       -----------  -------------  ---------  -----------  -------------  --------- 
 Liquid investments        511,099        358,882     97,699      500,930        304,758    147,562 
                       -----------  -------------  ---------  -----------  -------------  --------- 
 Available ECB 
  Buffer                    44,851              -          -       80,786              -          - 
                       -----------  -------------  ---------  -----------  -------------  --------- 
 Total                   9,824,926      9,521,993     97,699    9,765,308      9,369,598    147,562 
                       ===========  =============  =========  ===========  =============  ========= 
 

Internal Liquidity Reserves present the total liquid assets as defined in BOC PCL's Liquidity Policy. Liquidity reserves as per LCR Delegated Regulation (EU) 2015/61 present the liquid assets as per the definition of the aforementioned regulation i.e. High-Quality Liquid Assets (HQLA).

Under Liquidity reserves as per LCR, balances in Nostro accounts and placements with banks are not included, as they are not considered HQLA (they are part of the LCR Inflows).

Liquid investments under the Liquidity reserves as per LCR are shown at market values reduced by standard weights as prescribed by the LCR regulation. Liquid investments under Internal Liquidity Reserves include additional unencumbered liquid bonds and are shown at market values net of haircuts based on ECB methodology and haircuts.

Current available ECB buffer is not part of the Liquidity reserves as per LCR.

Following the outbreak of COVID-19, the ECB has adopted a broad set of policy measures to mitigate the economic impact of the crisis and to ensure that its directly supervised banks can continue to fulfill their role in funding the real economy. A high-level description of the main measures which have a direct or indirect impact on the liquidity position of banks is set out below.

One of the measures announced, was that ECB would allow banks to operate below the defined level of 100% of the LCR. This measure was abolished at the end of 2021. The set of collateral easing measures adopted, resulted in increasing BOC PCL's borrowing capacity from the ECB operations and improving the liquidity buffers due to the lower haircuts applied to the ECB eligible collateral, that comprises of bonds and Additional Credit Claims (ACC). In relation to existing collateral, the ECB announced changes in collateral rules, temporarily accepting collaterals with a rating below investment grade, setting however a minimum acceptable rating level. The collateral easing packages are designed as temporary measures, with the exception of part of the haircut reduction on ACCs which is permanent. In March 2022, the ECB announced the steps for the gradual phasing out of the temporary pandemic collateral easing measures. The phasing out will be concluded in three steps starting from July 2022 and will be completed by March 2024.

   G.          Additional Risk & Capital Management disclosures (continued) 
   G.5        Liquidity reserves (continued) 

The package also contained measures that provided liquidity support to the euro area financial system, such as significant favourable amendments in the terms and characteristics of TLTRO III. The favourable TLTRO III borrowing terms are not expected to be extended post June 2022. Furthermore, a new series of additional longer-term refinancing operations, called Pandemic Emergency Longer-Term Refinancing Operations (PELTROs), was introduced. The last TLTRO III and PELTROs operations took place in December 2021.

   H.           Definitions & Explanations 

Reconciliations of Alternative Performance Measures

Reconciliations between the calculations of non-IFRS performance measures and the most directly comparable IFRS measures which allow for the comparability of the underlying basis to statutory information are disclosed below:

   1.           (a) Reconciliation of Gross loans and advances to customers 
 
                                                     31 March    31 December 
                                                       2022          2021 
                                                      EUR000       EUR000 
                                                   ===========  ============ 
 Gross loans and advances to customers as 
  per the underlying basis (as defined below)       10,964,417    10,856,660 
                                                   ===========  ============ 
 Reconciling items: 
                                                   ===========  ============ 
 Residual fair value adjustment on initial 
  recognition (Note 1 below)                          (99,459)     (105,678) 
                                                   ===========  ============ 
 Gross loans and advances to customers at 
  amortised cost classified as held for sale         (556,751)     (555,789) 
                                                   ===========  ============ 
 Residual fair value adjustment on initial 
  recognition on loans and advances to customers 
  classified as held for sale (Note 1 below)          (19,092)      (19,090) 
                                                   ===========  ============ 
 Loans and advances to customers measured 
  at fair value through profit or loss (Section 
  F.3)                                               (281,128)     (281,868) 
                                                   ===========  ============ 
 Aggregate fair value adjustment on loans 
  and advances to customers measured at fair 
  value through profit or loss                        (31,072)      (53,700) 
                                                   -----------  ------------ 
 Gross loans and advances to customers at 
  amortised cost as per Section F.3                  9,976,915     9,840,535 
                                                   ===========  ============ 
 
   1.         (b) Reconciliation of Gross Loans and advances to customers classified as held for sale 
 
                                                     31 March   31 December 
                                                       2022         2021 
                                                      EUR000      EUR000 
                                                    =========  ============ 
 Gross loans and advances to customers classified 
  as held for sale as per the underlying basis        575,843       574,879 
                                                    =========  ============ 
 Reconciling items: 
                                                    =========  ============ 
 Residual fair value adjustment on initial 
  recognition on loans and advances to customers 
  classified as held for sale (Note 1 below)         (19,092)      (19,090) 
                                                    =========  ============ 
 Loans and advances to customers classified 
  as held for sale as per Section F.4                 556,751       555,789 
                                                    =========  ============ 
 
   H.           Definitions & Explanations (continued) 

Reconciliations of Alternative Performance Measures (continued)

2. (a) Reconciliation of Allowance for expected credit losses on loans and advances to customers (ECL)

 
                                                        31 March    31 December 
                                                           2022         2021 
                                                         EUR000       EUR000 
                                                       ==========  ============ 
 Allowance for expected credit losses on loans 
  and advances to customers (ECL) as per the 
  underlying basis (as defined below)                     734,060       791,830 
                                                       ==========  ============ 
 Reconciling items: 
                                                       ==========  ============ 
 Residual fair value adjustment on initial 
  recognition (Note 1 below)                             (99,459)     (105,678) 
                                                       ==========  ============ 
 Aggregate fair value adjustment on loans 
  and advances to customers measured at fair 
  value through profit or loss                           (31,072)      (53,700) 
                                                       ==========  ============ 
 Allowance for expected credit losses on loans 
  and advances to customers classified as held 
  for sale (Section F.6)                                (308,916)     (305,419) 
                                                       ==========  ============ 
 Residual fair value adjustment on initial 
  recognition on loans and advances to customers 
  classified as held for sale (Note 1 below)             (19,092)      (19,090) 
                                                       ==========  ============ 
 Provisions for financial guarantees and commitments     (21,675)      (21,945) 
                                                       ----------  ------------ 
 Allowance for ECL for impairment of loans 
  and advances to customers as per Section 
  F.3                                                     253,846       285,998 
                                                       ==========  ============ 
 

2. (b) Reconciliation of Allowance for expected credit losses on loans and advances to customers classified as held for sale (ECL)

 
                                                    31 March   31 December 
                                                      2022         2021 
                                                     EUR000      EUR000 
                                                   =========  ============ 
 Allowance for expected credit losses on loans 
  and advances to customers (ECL) classified 
  as held for sale as per the underlying basis       328,008       324,509 
                                                   =========  ============ 
 Reconciling items: 
                                                   =========  ============ 
 Residual fair value adjustment on initial 
  recognition on loans and advances to customers 
  classified as held for sale (Note 1 below)        (19,092)      (19,090) 
                                                   =========  ============ 
 Allowance for ECL for impairment of loans 
  and advances to customers classified as held 
  for sale as per Section F.6                        308,916       305,419 
                                                   =========  ============ 
 
   3.           Reconciliation of NPEs 
 
                                                       31 March    31 December 
                                                         2022          2021 
                                                        EUR000       EUR000 
                                                     ===========  ============ 
 NPEs as per the underlying basis (as defined 
  below)                                               1,247,315     1,343,308 
                                                     ===========  ============ 
 Reconciling items: 
                                                     ===========  ============ 
 Loans and advances to customers (NPEs) classified 
  as held for sale (Note 2 below)                      (553,780)     (553,619) 
                                                     ===========  ============ 
 Residual fair value adjustment on initial 
  recognition on loans and advances to customers 
  (NPEs) classified as held for sale (Note 
  3 below)                                              (19,029)      (19,030) 
                                                     ===========  ============ 
 Loans and advances to customers measured 
  at fair value through profit or loss (NPEs)           (99,093)     (122,972) 
                                                     ===========  ============ 
 POCI (NPEs) (Note 4 below)                             (52,185)      (70,814) 
                                                     ===========  ============ 
 Residual fair value adjustment on initial 
  recognition on loans and advances to customers 
  (NPEs) classified as Stage 3 (Section F.5)             (2,816)       (3,530) 
                                                     -----------  ------------ 
 Stage 3 gross loans and advances to customers 
  at amortised cost as per Section F.5                   520,412       573,343 
                                                     ===========  ============ 
 
 NPE ratio 
                                                     ===========  ============ 
 NPEs (as per table above) (EUR000)                    1,247,315     1,343,308 
                                                     ===========  ============ 
 Gross loans and advances to customers (as 
  per table above) (EUR000)                           10,964,417    10,856,660 
                                                     ===========  ============ 
 Ratio of NPE/Gross loans (%)                              11.4%         12.4% 
                                                     ===========  ============ 
 
   H.           Definitions & Explanations (continued) 

Reconciliations of Alternative Performance Measures (continued)

   3.         Reconciliation of NPEs (continued) 

Note 1: Residual fair value adjustment

The residual fair value adjustment mainly relates to the loans and advances to customers acquired as part of the acquisition of certain operations of Laiki Bank in 2013. In accordance with the provisions of IFRS 3, this adjustment decreased the gross balance of loans and advances to customers. The residual fair value adjustment is included within the gross balance of loans and advances to customers as at each balance sheet date. However, for credit risk monitoring, the residual fair value adjustment as at each balance sheet date is presented separately from the gross balance of loans and advances to customers .

Note 2 : G ross loans at amortised cost after residual fair value adjustment on initial recognition classified as held for sale include an amount of EUR474,404 thousand Stage 3 loans (31 December 2021: EUR474,459 thousand Stage 3 loans) and an amount of EUR79,376 thousand POCI - Stage 3 loans (out of a total of EUR79,449 thousand POCI loans) (31 December 2021: EUR79,160 thousand POCI - Stage 3 loans (out of a total of EUR79,255 thousand POCI loans)), as disclosed in Section F.5.

Note 3 : Residual fair value adjustment on initial recognition of loans and advances to customers classified as held for sale includes an amount of EUR2,218 thousand for Stage 3 loans (31 December 2021: EUR2,079 thousand for Stage 3 loans) and an amount of EUR16,811 thousand POCI - Stage 3 loans (out of a total of EUR16,812 thousand POCI loans) (31 December 2021: EUR16,951 thousand for POCI - Stage 3 loans (out of a total of EUR16,954 thousand POCI loans)), as disclosed in Section F.5.

Note 4 : Gross loans and advances to customers at amortised cost before residual fair value adjustment on initial recognition include an amount of EUR52,185 thousand POCI - Stage 3 loans (out of a total of EUR140,911 thousand POCI loans) (31 December 2021: EUR70,814 thousand POCI - Stage 3 loans (out of a total of EUR159,755 thousand POCI loans)) as disclosed in Section F.5.

   4.           Reconciliation of Gross Loans - Pro forma 
 
                                                      31 March    31 December 
                                                        2022          2021 
                                                       EUR000       EUR000 
                                                    ===========  ============ 
 Gross loans and advances to customers (as 
  per table 1 (a) above)                             10,964,417    10,856,660 
                                                    ===========  ============ 
 Gross loans and advances to customers classified 
  as held for sale 
  (Project Helix 3 and Sinope) (as per table 
  1 (b) above)                                        (575,843)     (574,879) 
                                                    ===========  ============ 
 Gross loans and advances to customers - pro 
  forma                                              10,388,575    10,281,781 
                                                    ===========  ============ 
 
   5.           Reconciliation of NPEs - Pro forma 
 
                                                    31 March    31 December 
                                                       2022         2021 
                                                     EUR000       EUR000 
                                                   ==========  ============ 
 NPEs (as per table 3 above)                        1,247,315     1,343,308 
                                                   ==========  ============ 
 Reconciling items: 
                                                   ==========  ============ 
 Gross loans and advances to customers (NPEs) 
  classified as held for sale (Project Helix 
  3 and Sinope) (Note 2 of table 3 above)           (553,780)     (553,619) 
                                                   ==========  ============ 
 Residual fair value adjustment on initial 
  recognition on loans and advances to customers 
  (NPEs) classified as held for sale (Project 
  Helix 3 and Sinope) (Note 3 of table 3 above)      (19,029)      (19,030) 
                                                   ==========  ============ 
 NPEs - pro forma                                     674,506       770,659 
                                                   ==========  ============ 
 
 
 NPE ratio - Pro forma                              31 March    31 December 
                                                      2022          2021 
                                                     EUR000       EUR000 
                                                  ===========  ============ 
 NPEs - Pro forma (as per table above) (EUR000)       674,506       770,659 
                                                  ===========  ============ 
 Gross loans and advances to customers - Pro 
  forma (as per table above) (EUR000)              10,388,575    10,281,781 
                                                  ===========  ============ 
 Ratio of NPE/Gross loans - Pro forma (%)                6.5%          7.5% 
                                                  ===========  ============ 
 
   H.           Definitions & Explanations (continued) 

Ratios Information

   1.           Net Interest Margin 
 
                                                               Three months ended 
                                                                    31 March 
                                                                2022        2021 
                                                             ==========  ========= 
      1.1. Reconciliation of Net interest income               EUR000      EUR000 
                                                             ==========  ========= 
 Net interest income as per the underlying basis/Unaudited 
  Interim Consolidated Income Statement                          71,347     76,356 
                                                             ==========  ========= 
 Net interest income used in the calculation 
  of NIM (annualised)                                           289,352    309,666 
                                                             ==========  ========= 
 
 
        1.2. Interest earning assets                     31 March    31 December 
                                                           2022          2021 
                                                          EUR000       EUR000 
                                                       ===========  ============ 
 Cash and balances with central banks                    9,329,711     9,230,883 
                                                       ===========  ============ 
 Loans and advances to banks                               312,967       291,632 
                                                       ===========  ============ 
 Loans and advances to customers                        10,004,197     9,836,405 
                                                       ===========  ============ 
 Loans and advances to customers held for sale             247,836       250,370 
                                                       ===========  ============ 
 Prepayments, accrued income and other assets 
  - Deferred consideration receivable ('DPP')              302,036       299,766 
                                                       ===========  ============ 
 Investments 
                                                       ===========  ============ 
 Debt securities                                         1,860,853     1,930,388 
                                                       ===========  ============ 
 Less: Investments which are not interest bearing          (5,790)       (5,534) 
                                                       -----------  ------------ 
 Total interest earning assets                          22,051,810    21,833,910 
                                                       ===========  ============ 
 
      1.3. Quarterly average interest earning assets 
       (EUR000) 
                                                       ===========  ============ 
 
        *    as at 31 March 2022                        21,942,860 
                                                       ===========  ============ 
 
        *    as at 31 March 2021                        18,978,032 
                                                       ===========  ============ 
 

1.2.

1.2.

 
      1.4. Net interest margin                       Three months ended 
                                                           31 March 
                                                   2022            2021 
                                                  ===========  =========== 
 
 Net interest income (annualised) (as per table 
  1.1. above) (EUR000)                                289,352      309,666 
                                                  ===========  =========== 
 Quarterly average interest earning assets (as 
  per table 1.3. above) (EUR000)                   21,942,860   18,978,032 
                                                  ===========  =========== 
 NIM (%)                                                1.32%        1.63% 
                                                  ===========  =========== 
 
   H.           Definitions & Explanations (continued) 

Ratios Information (continued)

   2.           Operating profit return on average assets 

The various components used in the determination of the operating profit return on average assets are provided below:

 
                                                    31 March    31 December 
                                                      2022          2021 
                                                     EUR000       EUR000 
                                                  ===========  ============ 
 Total assets used in the computation of the 
  operating profit return on average assets per 
  the Unaudited Interim Consolidated Balance 
  Sheet                                            25,117,310    24,962,697 
                                                  ===========  ============ 
 
 
                                                            31 March     31 March 
                                                              2022         202 1 
 
 Annualised operating profit (EUR000)                         203,802      181,875 
                                                          ===========  =========== 
 Quarterly average total assets (EUR000)                   25,040,003   22,278,861 
                                                          ===========  =========== 
 Operating profit return on average assets (annualised) 
  (%)                                                            0.8%         0.8% 
                                                          ===========  =========== 
 
   2.           Return on tangible equity (ROTE) after tax and before non-recurring items 

The various components used in the determination of 'Return on tangible equity (ROTE) after tax and before non-recurring items' are provided below:

 
                                                     31 March    31 March 
                                                        2022        2021 
 Profit after tax and before non-recurring items 
  (attributable to the owners of the Company) per 
  the underlying basis (annualized) (EUR000)           112,201      67,914 
                                                    ==========  ========== 
 Quarterly average tangible total equity (as per 
  table 3.2 below) (EUR000)                          1,663,217   1,652,342 
                                                    ==========  ========== 
 ROTE after tax and before non-recurring items 
  (annualised) (%)                                        6.7%        4.1% 
                                                    ==========  ========== 
 
 
 3.1 Tangible total equity                           31 March    31 December 
                                                        2022         2021 
                                                      EUR000       EUR000 
                                                    ==========  ============ 
 Equity attributable to the owners of the Company 
  (as per the statutory basis)                       1,849,287     1,838,793 
                                                    ==========  ============ 
 Less: Intangible assets (as per the statutory 
  basis)                                             (177,612)     (184,034) 
                                                    ==========  ============ 
 Tangible total equity                               1,671,675     1,654,759 
                                                    ==========  ============ 
 
 3.2 Quarterly average tangible total equity 
  (EUR000 ) 
                                                    ==========  ============ 
 
     *    as at 31 March 2022                        1,663,217 
                                                    ==========  ============ 
 
     *    as at 31 March 2021                        1,652,342 
                                                    ==========  ============ 
 

H. Definitions & Explanations (continued)

 
 Advisory and              Comprise mainly (a) fees of external advisors in 
  other restructuring       relation to: (i) disposal of operations and non-core 
  costs                     assets, and (ii) customer loan restructuring activities, 
                            and (b) the cost of the tender offer for the Old 
                            T2 Capital Notes, where applicable. 
 
 Allowance for             Comprises (i) allowance for expected credit losses 
  expected loan             (ECL) on loans and advances to customers (including 
  credit losses             allowance for expected credit losses on loans and 
  (previously               advances to customers held for sale), (ii) the residual 
  'Accumulated              fair value adjustment on initial recognition of loans 
  provisions')              and advances to customers (including residual fair 
                            value adjustment on initial recognition on loans 
                            and advances to customers classified as held for 
                            sale), (iii) allowance for expected credit losses 
                            for off-balance sheet exposures (financial guarantees 
                            and commitments) disclosed on the balance sheet within 
                            other liabilities, and (iv) the aggregate fair value 
                            adjustment on loans and advances to customers classified 
                            and measured at FVPL. 
 
 AT1                       AT1 (Additional Tier 1) is defined in accordance 
                            with the Capital Requirements Regulation (EU) No 
                            575/2013, as amended by CRR II applicable as at the 
                            reporting date. 
 
 Basic earnings/(losses)   Basic earnings/(losses) after tax and before non-recurring 
  after tax and             items per share (attributable to the owners of the 
  before non-recurring      Company) is the Profit/(loss) after tax and before 
  items per share           non-recurring items (as defined below) (attributable 
  (attributable             to the owners of the Company) divided by the weighted 
  to the owners             average number of shares in issue during the period, 
  of the Company)           excluding treasury shares. 
 
 Carbon neutral            The reduction and balancing (through a combination 
                            of offsetting investments or emission credits) of 
                            greenhouse gas emissions from own operations. 
 
 CET1 capital              CET1 capital ratio (transitional basis) is defined 
  ratio (transitional       in accordance with the Capital Requirements Regulation 
  basis)                    (EU) No 575/2013, as amended by CRR II applicable 
                            as at the reporting date. 
 
 CET1 fully loaded         The CET1 fully loaded (FL) ratio is defined in accordance 
  (FL) ratio                with the Capital Requirements Regulation (EU) No 
                            575/2013, as amended by CRR II applicable as at the 
                            reporting date. 
 
 Cost to Income            Cost-to-income ratio comprises total expenses (as 
  ratio                     defined) divided by total income (as defined). 
 
 Data from the             The latest data from the Statistical Service of the 
  Statistical               Republic of Cyprus, Cyprus Statistical Service, was 
  Service                   published on 17 May 2022. 
 Digital transactions      This is the ratio of the number of digital transactions 
  ratio                     performed by individuals and legal entity customers 
                            to the total number of transactions. Transactions 
                            include deposits, withdrawals, internal and external 
                            transfers. Digital channels include mobile, browser 
                            and ATMs. 
 
 Digitally engaged         This is the ratio of digitally engaged individual 
  customers ratio           customers to the total number of individual customers. 
                            Digitally engaged customers are the individuals who 
                            use the digital channels of the Bank (mobile banking 
                            app, browser and ATMs) to perform banking transactions, 
                            as well as digital enablers such as a bank-issued 
                            card to perform online card purchases, based on an 
                            internally developed scorecard. 
 ECB                       European Central Bank 
 
 
 
 H. Definitions & Explanations (continued) 
 Gross loans            Gross loans comprise: (i) gross loans and advances 
                         to customers measured at amortised cost before the 
                         residual fair value adjustment on initial recognition 
                         (including loans and advances to customers classified 
                         as non-current assets held for sale) and (ii) loans 
                         and advances to customers classified and measured 
                         at FVPL adjusted for the aggregate fair value adjustment 
 
                         Gross loans are reported before the residual fair 
                         value adjustment on initial recognition relating 
                         mainly to loans acquired from Laiki Bank (calculated 
                         as the difference between the outstanding contractual 
                         amount and the fair value of loans acquired) amounting 
                         to EUR149 mn at 31 March 2022 (compared to EUR178 
                         mn at 31 December 2021). 
 
                         Additionally, gross loans include loans and advances 
                         to customers classified and measured at fair value 
                         through profit or loss adjusted for the aggregate 
                         fair value adjustment of EUR312 mn at 31 March 2022 
                         (compared to EUR336 mn at 31 December 2021). 
 
 Group                  The Group consists f Bank of Cyprus Holdings Public 
                         Limited Company, "BOC Holdings" or the "Company", 
                         its subsidiary Bank of Cyprus Public Company Limited, 
                         the "Bank" and the Bank's subsidiaries. 
 
 Legacy exposures       Legacy exposures are exposures relating to (i) Restructuring 
                         and Recoveries Division (RRD), (ii) Real Estate Management 
                         Unit (REMU), and (iii) non-core overseas exposures. 
 
 Leverage ratio         The leverage ratio is the ratio of tangible total 
                         equity (including Other equity instruments) to total 
                         assets as presented on the balance sheet. Tangible 
                         total equity comprises of equity attributable to 
                         the owners of the Company minus intangible assets. 
 
 Leverage Ratio         Leverage Ratio Exposure (LRE) is defined in accordance 
  Exposure (LRE)         with the Capital Requirements Regulation (EU) No 
                         575/2013, as amended. 
 
 Loan credit            Loan credit losses comprise: (i) credit losses to 
  losses (PL)            cover credit risk on loans and advances to customers, 
  (previously            (ii) net gains on derecognition of financial assets 
  'Provision charge')    measured at amortised cost and (iii) net gains on 
                         loans and advances to customers at FVPL, for the 
                         reporting period/year. 
 
 Loan credit            Loan credit losses charge (cost of risk) (year to 
  losses charge          date) is calculated as the annualised 'loan credit 
  (previously            losses' (as defined) divided by average gross loans. 
  'Provisioning          The average gross loans are calculated as the average 
  charge') (cost         of the opening balance and the closing balance, for 
  of risk)               the reporting period/year. 
 
 Market Shares          Both deposit and loan market shares are based on 
                         data from the CBC. The Bank is the single largest 
                         credit provider in Cyprus with a market share of 
                         41.9% at 31 March 2022, compared to 38.8% at 31 December 
                         2021. The increase in 1Q is mainly due to a reduction 
                         in loans in the banking system. 
 
 MSCI ESG Rating        The use by the Company and the Bank of any MSCI ESG 
                         Research LLC or its affiliates ('MSCI') data, and 
                         the use of MSCI Logos, trademarks, service marks 
                         or index names herein, do not constitute a sponsorship, 
                         endorsement, recommendation or promotion of the Company 
                         or the Bank by MSCI. MSCI Services and data are the 
                         property of MSCI or its information providers and 
                         are provided "as-is" and without warranty. MSCI Names 
                         and logos are trademarks or service marks of MSCI. 
 
 Net fee and            Fee and commission income less fee and commission 
  commission income      expense divided by total income (as defined). 
  over total income 
 
 Net Interest           Net interest margin is calculated as the net interest 
  Margin                 income (annualised) divided by the 'quarterly average 
                         interest earning assets' (as defined). 
 
 Net loans and          Net loans and advances to customers comprise gross 
  advances to            loans (as defined) net of allowance for expected 
  customers              loan credit losses (as defined, but excluding allowance 
                         for expected credit losses on off-balance sheet exposures 
                         disclosed on the balance sheet within other liabilities). 
 
 Net loans to           Net loans to deposits ratio is calculated as gross 
  deposits ratio         loans (as defined) net of allowance for expected 
                         loan credit losses (as defined) divided by customer 
                         deposits. 
 
 
 

H. Definitions & Explanations (continued)

 
 Net Stable Funding   The NSFR is calculated as the amount of "available 
  Ratio (NSFR)         stable funding" (ASF) relative to the amount of "required 
                       stable funding" (RSF). The regulatory limit, enforced 
                       in June 2021, has been set at 100% as per the CRR 
                       II. 
 
 Net zero emissions   The reduction of greenhouse gas emissions to net 
                       zero through a combination of reduction activities 
                       and offsetting investments 
 
 New lending          New lending includes the disbursed amounts of the 
                       new and existing non-revolving facilities (excluding 
                       forborne or re-negotiated accounts) as well as the 
                       average year to date change (if positive) of the 
                       current accounts and overdraft facilities between 
                       the balance at the beginning of the period and the 
                       end of the period. Recoveries are excluded from this 
                       calculation since their overdraft movement relates 
                       mostly to accrued interest and not to new lending. 
 
 Non-interest         Non-interest income comprises Net fee and commission 
  income               income, Net foreign exchange gains/(losses) and net 
                       gains/(losses) on financial instrument transactions 
                       and disposal/dissolution of subsidiaries and associates 
                       (excluding net gains on loans and advances to customers 
                       at FVPL), Insurance income net of claims and commissions, 
                       Net gains/(losses) from revaluation and disposal 
                       of investment properties and on disposal of stock 
                       of properties, and Other income. 
 
 Non-performing             As per the European Banking Authorities (EBA) standards 
  exposures (NPEs)           and European Central Bank's (ECB) Guidance to Banks 
                             on Non-Performing Loans (which was published in March 
                             2017), non-performing exposures (NPEs) are defined 
                             as those exposures that satisfy one of the following 
                             conditions: 
                             (i) The borrower is assessed as unlikely to pay its 
                             credit obligations in full without the realisation 
                             of the collateral, regardless of the existence of 
                             any past due amount or of the number of days past 
                             due. 
                             (ii) Defaulted or impaired exposures as per the approach 
                             provided in the Capital Requirement Regulation (CRR), 
                             which would also trigger a default under specific 
                             credit adjustment, diminished financial obligation 
                             and obligor bankruptcy. 
                             (iii) Material exposures as set by the CBC, which 
                             are more than 90 days past due. 
                             (iv) Performing forborne exposures under probation 
                             for which additional forbearance measures are extended. 
                             (v) Performing forborne exposures previously classified 
                             as NPEs that present more than 30 days past due within 
                             the probation period. 
 
                             From 1 January 2021 two regulatory guidelines came 
                             into force that affect NPE classification and Days-Past-Due 
                             calculation. More specifically, these are the RTS 
                             on the Materiality Threshold of Credit Obligations 
                             Past - Due (EBA/RTS/2016/06 ), and the Guideline 
                             on the Application of the Definition of Default under 
                             article 178 (EBA/RTS/2016/07). 
 
                             The Days- Past -Due (DPD) counter begins counting 
                             DPD as soon as the arrears or excesses of an exposure 
                             reach the materiality threshold (rather than as of 
                             the first day of presenting any amount of arrears 
                             or excesses). Similarly, the counter will be set 
                             to zero when the arrears or excesses drop below the 
                             materiality threshold. Payments towards the exposure 
                             that do not reduce the arrears/excesses below the 
                             materiality threshold, will not impact the counter. 
 
                             For retail debtors, when a specific part of the exposures 
                             of a customer that fulfils the NPE criteria set out 
                             above is greater than 20% of the gross carrying amount 
                             of all on balance sheet exposures of that customer, 
                             then the total customer exposure is classified as 
                             non--performing; otherwise only the specific part 
                             of the exposure is classified as non--performing. 
                             For non--retail debtors, when an exposure fulfils 
                             the NPE criteria set out above, then the total customer 
                             exposure is classified as non--performing. 
 
                             Material arrears/excesses are defined as follows: 
                             (a) Retail exposures: Total arrears/excess amount 
                             greater than EUR100, (b) Exposures other than retail: 
                             Total arrears/excess amount greater than EUR500 and 
                             the amount in arrears/excess in relation to the customer's 
                             total exposure is at least 1%. 
 
                             For further information please refer to the Annual 
                             Financial Report 2021. 
 
 
 H. Definitions & Explanations (continued) 
 Non-recurring            Non-recurring items as presented in the 'Unaudited 
  items                    Interim Condensed Consolidated Income Statement - 
                           Underlying basis' relate to the following items, 
                           as applicable: (i) Advisory and other restructuring 
                           costs - organic, (ii) Provisions/net loss relating 
                           to NPE sales, (iii) Restructuring and other costs 
                           relating to NPE sales, and (iv) Restructuring costs 
                           relating to the Voluntary Staff Exit Plan. 
 NPE coverage             The NPE coverage ratio is calculated as the allowance 
  ratio (previously        for expected loan credit losses (as defined) over 
  'NPE Provisioning        NPEs (as defined). 
  coverage ratio') 
 
 NPE ratio                NPEs ratio is calculated as the NPEs as per EBA (as 
                           defined) divided by gross loans (as defined). 
 
 NPE sales                NPE sales refer to sales of NPE portfolios completed, 
                           as well as contemplated and potential future sale 
                           transactions, irrespective of whether or not they 
                           met the held for sale classification criteria at 
                           the reporting dates. 
 
 Operating profit         The operating profit comprises profit before Total 
                           loan credit losses, impairments and provisions (as 
                           defined), tax, (profit)/loss attributable to non-controlling 
                           interests and non-recurring items (as defined). 
 
 Operating profit         Operating profit return on average assets is calculated 
  return on average        as the annualised operating profit (as defined) divided 
  assets                   by the quarterly average of total assets for the 
                           relevant period. Average total assets exclude total 
                           assets of discontinued operations at each quarter 
                           end, if applicable. 
 
 Phased-in Capital        In accordance with the legislation in Cyprus which 
  Conservation             has been set for all credit institutions, the applicable 
  Buffer (CCB)             rate of the CCB is 1.25% for 2017, 1.875% for 2018 
                           and 2.5% for 2019 (fully phased-in). 
 
 Profit/(loss)            This refers to the profit or loss after tax (attributable 
  after tax and            to the owners of the Company) , excluding any 'non-recurring 
  before non-recurring     items' (as defined). 
  items (attributable 
  to the owners 
  of the Company) 
 
 Profit/(loss)            This refers to the profit or loss after tax (attributable 
  after tax -              to the owners of the Company) , excluding any 'non-recurring 
  organic (attributable    items' (as defined , except for the ' advisory and 
  to the owners            other restructuring costs - organic') . 
  of the Company) 
 
 Pro forma for            References to pro forma figures and ratios as at 
  HFS (held for            31 March 2022 (and 31 December 2021) refer to Project 
  sale)                    Helix 3 and Project Sinope. They are based on 31 
                           March 2022 (and 31 December 2021) underlying basis 
                           figures and assume their completion, currently expected 
                           to occur in 2H2022 and 2Q2022 respectively, which 
                           remain subject to customary regulatory and other 
                           approvals. References to pro forma figures and ratios 
                           as at 31 March 2021 (and 31 December 2020) refer 
                           to Project Helix 2, which was completed in June 2021. 
 
 Project Helix            Project Helix refers to the sale of a portfolio of 
                           loans with a gross book value of EUR2.8 bn completed 
                           in June 2019. 
 
 Project Helix            Project Helix 2 refers to the sale of portfolios 
  2                        of loans with a total gross book value of EUR1.3 
                           bn completed in June 2021. For further information 
                           please refer to section A.1.5 'Loan portfolio quality'. 
 
 Project Helix            Project Helix 3 refers to the agreement the Group 
  3                        reached in November 2021 for the sale of a portfolio 
                           of NPEs with gross book value of EUR568 mn, as well 
                           as real estate properties with book value of c.EUR120 
                           mn as at 30 September 2021. For further information 
                           please refer to section A.1.5 Loan portfolio quality. 
 
 Project Sinope           Project Sinope refers to the agreement the Group 
                           reached in December 2021 for the sale of a portfolio 
                           of NPEs with gross book value of EUR12 mn as at 31 
                           December 2021, as well as properties in Romania with 
                           carrying value EUR0.6 mn as at 31 December 2021. 
                           For further information please refer to section A.1.5 
                           'Loan portfolio quality'. 
 
 
 H. Definitions & Explanations (continued) 
 
 Quarterly average                 This relates to the average of 'interest earning 
  interest earning                  assets' as at the beginning and end of the relevant 
  assets                            quarter. Average interest earning assets exclude 
                                    interest earning assets of any discontinued operations 
                                    at each quarter end, if applicable. Interest earning 
                                    assets include: cash and balances with central banks 
                                    (including cash and balances with central banks classified 
                                    as non-current assets held for sale), plus loans 
                                    and advances to banks, plus net loans and advances 
                                    to customers (including loans and advances to customers 
                                    classified as non-current assets held for sale), 
                                    plus 'deferred consideration receivable' included 
                                    within 'other assets', plus investments (excluding 
                                    equities and mutual funds). 
 
 Qoq                               Quarter on quarter change 
 
 Special levy                      Relates to the special levy on deposits of credit 
  on deposits                       institutions in Cyprus, contributions to the Single 
  and other levies/contributions    Resolution Fund (SRF), contributions to the Deposit 
                                    Guarantee Fund (DGF), as well as the DTC levy, where 
                                    applicable. 
 
 Total Capital                     Total capital ratio is defined in accordance with 
  ratio                             the Capital Requirements Regulation (EU) No 575/2013 
                                    , as amended by CRR II applicable as at the reporting 
                                    date. 
 
 Total expenses                    Total expenses comprise staff costs, other operating 
                                    expenses and the special levy on deposits and other 
                                    levies/contributions . It does not include (i) 'advisory 
                                    and other restructuring costs-organic', (ii) restructuring 
                                    costs relating to NPE sales, or (iii) restructuring 
                                    costs relating to the Voluntary Staff Exit Plan. 
                                    (i) 'Advisory and other restructuring costs-organic' 
                                    amounted to EUR1 mn for 1Q2022 (compared to EUR3 
                                    mn for 4Q2021 and EUR3 mn for 1Q2021), (ii) Restructuring 
                                    costs relating to NPE sales for 1Q2022 amounted to 
                                    EUR1 mn (compared to EUR0.2 mn for 4Q2021 and EUR4 
                                    mn for 1Q2021), and (iii) Restructuring costs relating 
                                    to the Voluntary Staff Exit Plan (VEP) for 1Q2022 
                                    amounted to EUR3 mn (compared to EUR16 mn for 4Q2021). 
 
 Total income                      Total income comprises net interest income and non-interest 
                                    income (as defined). 
 
 Total loan credit                 Total loan credit losses, impairments and provisions 
  losses, impairments               comprises loan credit losses (as defined), plus impairments 
  and provisions                    of other financial and non-financial assets, plus 
                                    ( provisions)/ net reversals for litigation, claims, 
                                    regulatory and other matters. 
 
 Underlying basis                  This refers to the statutory basis after being adjusted 
                                    for certain items as explained in the Basis of Presentation. 
 
 Write offs                        Loans together with the associated loan credit losses 
                                    are written off when there is no realistic prospect 
                                    of future recovery. Partial write-offs, including 
                                    non-contractual write-offs, may occur when it is 
                                    considered that there is no realistic prospect for 
                                    the recovery of the contractual cash flows. In addition, 
                                    write-offs may reflect restructuring activity with 
                                    customers and are part of the terms of the agreement 
                                    and subject to satisfactory performance. 
 Yoy                               Year on year change 
 

Basis of Presentation

This announcement covers the results of Bank of Cyprus Holdings Public Limited Company, "BOC Holdings" or "the Company", its subsidiary Bank of Cyprus Public Company Limited, the "Bank" or "BOC PCL", and together with the Bank's subsidiaries, the "Group", for the quarter ended 31 March 2022.

At 31 December 2016, the Bank was listed on the Cyprus Stock Exchange (CSE) and the Athens Exchange. On 18 January 2017, BOC Holdings, incorporated in Ireland, was introduced in the Group structure as the new holding company of the Bank. On 19 January 2017, the total issued share capital of BOC Holdings was admitted to listing and trading on the LSE and the CSE.

Financial information presented in this announcement is being published for the purposes of providing an overview of the Group financial results for the quarter 31 March 2022.

The financial information in this announcement does not constitute statutory financial statements of BOC Holdings within the meaning of section 340 of the Companies Act 2014. The Group statutory financial statements for the year ended 31 December 2021, upon which the auditors have given an unqualified report, were published on 30 March 2022 and are expected to be delivered to the Registrar of Companies of Ireland within 56 days of 30 September 2022. The Board of Directors approved the Group statutory financial statements for the quarter ended 31 March 2022 on 18 May 2022.

Statutory basis: S tatutory information is set out on pages 33-37. However, a number of factors have had a significant effect on the comparability of the Group's financial position and performance. Accordingly, the results are also presented on an underlying basis.

Underlying basis: The financial information presented under the underlying basis provides an overview of the Group financial results for the quarter ended 31 March 2022, which the management believes best fits the true measurement of the financial performance and position of the Group. For further information, please refer to 'Commentary on Underlying Basis' on page 7. The statutory results are adjusted for certain items (as described on page 38) to allow a comparison of the Group's underlying financial position and performance, as set out on pages 4-6.

The financial information included in this announcement is neither reviewed nor audited by the Group's external auditors.

This announcement and the presentation for the Group Financial Results for the quarter ended 31 March 2022 have been posted on the Group's website www.bankofcyprus.com (Group/Investor Relations/Financial Results).

Definitions: The Group uses definitions in the discussion of its business performance and financial position which are set out in section H, together with explanations.

The Group Financial Results for the quarter ended 31 March 2022 are presented in Euro (EUR) and all amounts are rounded as indicated. A comma is used to separate thousands and a dot is used to separate decimals.

Forward Looking Statements

This document contains certain forward-looking statements which can usually be identified by terms used such as "expect", "should be", "will be" and similar expressions or variations thereof or their negative variations, but their absence does not mean that a statement is not forward-looking. Examples of forward-looking statements include, but are not limited to, statements relating to the Group's near term, medium term and longer term future capital requirements and ratios, intentions, beliefs or current expectations and projections about the Group's future results of operations, financial condition, expected impairment charges, the level of the Group's assets, liquidity, performance, prospects, anticipated growth, provisions, impairments, business strategies and opportunities. By their nature, forward-looking statements involve risk and uncertainty because they relate to events, and depend upon circumstances, that will or may occur in the future. Factors that could cause actual business, strategy and/or results to differ materially from the plans, objectives, expectations, estimates and intentions expressed in such forward-looking statements made by the Group include, but are not limited to: general economic and political conditions in Cyprus and other European Union (EU) Member States, interest rate and foreign exchange fluctuations, legislative, fiscal and regulatory developments, information technology, litigation and other operational risks, adverse market conditions, the impact of outbreaks, epidemics or pandemics, such as the COVID-19 pandemic and ongoing challenges and uncertainties posed by the COVID-19 pandemic for businesses and governments around the world. The Russian invasion of Ukraine has led to heightened volatility across global markets and to the coordinated implementation of sanctions on Russia, Russian entities and nationals. The Russian invasion of Ukraine has already caused significant population displacement, and as the conflict continues, the disruption will likely increase. The scale of the conflict and the speed and extent of sanctions, as well as the uncertainty as to how the situation will develop, may have significant adverse effects to the market and macroeconomic conditions, including in ways that cannot be anticipated. This creates significantly greater uncertainty about

forward-looking statements. Should any one or more of these or other factors materialise, or should any underlying assumptions prove to be incorrect, the actual results or events could differ materially from those currently being anticipated as reflected in such forward looking statements. The forward-looking statements made in this document are only applicable as at the date of publication of this document. Except as required by any applicable law or regulation, the Group expressly disclaims any obligation or undertaking to release publicly any updates or revisions to any forward looking statement contained in this document to reflect any change in the Group's expectations or any change in events, conditions or circumstances on which any statement is based.

Contacts

For further information please contact:

Investor Relations

+ 357 22 122239

investors@bankofcyprus.com

The Bank of Cyprus Group is the leading banking and financial services group in Cyprus, providing a wide range of financial products and services which include retail and commercial banking, finance, factoring, investment banking, brokerage, fund management, private banking, life and general insurance. At 31 March 2022, the Bank of Cyprus Group operated through a total of 86 branches in Cyprus, of which 11 operated as cash offices. Bank of Cyprus also has representative offices in Russia, Ukraine and China. At 31 March 2022, the Group's Total Assets amounted to EUR25.1 bn and Total Equity was EUR2.1 bn. The Bank of Cyprus Group employed 3,395 staff worldwide. The Bank of Cyprus Group comprises Bank of Cyprus Holdings Public Limited Company, its subsidiary Bank of Cyprus Public Company Limited and its subsidiaries.

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