Witness (NASDAQ:WITS)
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Witness Systems (NASDAQ: WITS), a leading global provider of workforce
optimization software and services, today announced that new research
from The PELORUS Group, Tern Systems, and DMG Consulting reveals the
company’s market leadership in several
categories.
The PELORUS Group
According to the “2006 World Contact Center
Recording Systems Market” report published by
The PELORUS Group (www.pelorus-group.com),
an independent market research and consultancy company for the financial
services and telecommunications markets, Witness Systems holds a leading
33.6 percent in the broadly defined recording (both combined and
selective) software and services global market. Additionally, the report
shows Witness Systems leading in two other categories –
the company boasts a 43.3 percent share in selective recording and is
the clear leader in recording software and services in North America
with 29.9 percent.
“In a largely technology-driven market,
Witness Systems is perhaps the best at conducting market research and
listening to customer needs,” said Dick Bucci,
associate consultant, The PELORUS Group. “The
company is well ahead of the curve in recognizing that recording
solutions have applications well beyond contact centers, a direct result
of customer feedback. Its leadership and market share numbers represent
and reinforce that continued commitment to customer service and success.”
Tern Systems
New research from Tern Systems, a highly regarded market research firm
specializing in the call automation area, indicates that Witness Systems
leads the quality monitoring systems installed base category with 40.9
percent. The report entitled “2006 Voice/Data
Recording Market Report” also positions the
company as a leader in quality monitoring shipments with 39.6 percent
market share. Witness Systems received further recognition by leading
the shipments for quality monitoring software with 44.8 percent, as well
as the installed customer base for quality monitoring software with 46.1
percent.
“The call recording vendors are offering
integrated suites that tie together capabilities from single component
technologies, such as call recording and quality monitoring,”
said Walt Tetschner, founder and president, Tern Systems. “Witness
Systems is leading the pack with its Impact 360™
solution and that became clear in the numbers for this year’s
report.”
DMG Consulting
In its “2006-2007 Quality
Management/Liability Recording Product and Market Report,”
DMG Consulting – a research firm that
specializes in customer-focused business strategy, operations and
technology for Global 2000 and emerging companies –
ranks Witness Systems the leader with 32.6 percent for 2005 contact
center revenue and market share, including workforce management.
“Witness Systems had made it clear to the
market that it wants to differentiate itself in the area of contact
center workforce optimization,” commented
Donna Fluss, principal, DMG Consulting. “As
of the end of 2005, Witness Systems was the leader in contact center
revenue for workforce optimization solutions.”
About Witness Systems
Witness Systems (NASDAQ: WITS) is the worldwide leader in software and
services that help businesses capture customer intelligence and optimize
their workforce performance. The company’s
Impact 360™ solution
features quality monitoring, compliance and IP recording, workforce
management, performance management and e-learning. Primarily deployed in
contact centers – as well as the remote,
branch and back offices of global organizations –
the workforce optimization solution captures, analyzes and enables users
to share and act on cross-functional information across the enterprise.
With Impact 360, organizations can improve interactions and the
underlying back-office processes that enhance the customer experience
and build customer loyalty. For more information, visit us at www.witness.com.
Cautionary Note Regarding Forward-looking Statements: Information
in this release that involves Witness Systems' expectations, plans,
intentions or strategies regarding the future are forward-looking
statements that are not facts and involve a number of risks and
uncertainties. They are identified by words such as “anticipates,”
“expects,” “intends,”
“plans,” “believes,”
“estimates,” and
similar expressions. These statements are based upon information
available to Witness Systems as of the date of this release, and the
company assumes no obligation to update any such forward-looking
statement. Forward-looking statements believed true when made may
ultimately prove to be incorrect. These statements are not guarantees of
future performance and are subject to risks, uncertainties and other
factors, some of which are beyond our control and may cause actual
results to differ materially from our current expectations. Some of the
factors that could cause actual future results to differ materially from
current expectations include fluctuations in customer demand and the
timing of orders; the company's ability to manage its growth; the risk
of new product introductions and customer acceptance of new products;
the rapid technological change which characterizes the company's
markets; the risks associated with international sales as the company
expands its markets, including the risks associated with foreign
currency fluctuations; the ability of the company to complete and
integrate successfully any acquisitions or investments it may make; and
the ability of the company to compete successfully in the future, as
well as other risks identified under the caption “Management’s
Discussion and Analysis of Financial Condition and Results of Operations”
in the company's Form 10-K for the year ended December 31, 2005 and its
Form 10-Q for the quarter ended March 31, 2006, as filed with the
Securities and Exchange Commission. Additional risks that could cause
actual future results to differ materially from current expectations
include the risk of management distraction and other consequences that
might result from the review of certain option grants and option
granting practices described in the Current Report on Form 8-K filed by
the Company on August 11, 2006 and related developments.
Witness, Impact 360, Improve Everything and the Witness logo are the
trademarks (registered or otherwise) of Witness Systems, Inc. protected
by laws of the U.S. and other countries. All other trademarks mentioned
in this document are the property of their respective owners.
Witness Systems (NASDAQ: WITS), a leading global provider of
workforce optimization software and services, today announced that new
research from The PELORUS Group, Tern Systems, and DMG Consulting
reveals the company's market leadership in several categories.
The PELORUS Group
According to the "2006 World Contact Center Recording Systems
Market" report published by The PELORUS Group (www.pelorus-group.com),
an independent market research and consultancy company for the
financial services and telecommunications markets, Witness Systems
holds a leading 33.6 percent in the broadly defined recording (both
combined and selective) software and services global market.
Additionally, the report shows Witness Systems leading in two other
categories - the company boasts a 43.3 percent share in selective
recording and is the clear leader in recording software and services
in North America with 29.9 percent.
"In a largely technology-driven market, Witness Systems is perhaps
the best at conducting market research and listening to customer
needs," said Dick Bucci, associate consultant, The PELORUS Group. "The
company is well ahead of the curve in recognizing that recording
solutions have applications well beyond contact centers, a direct
result of customer feedback. Its leadership and market share numbers
represent and reinforce that continued commitment to customer service
and success."
Tern Systems
New research from Tern Systems, a highly regarded market research
firm specializing in the call automation area, indicates that Witness
Systems leads the quality monitoring systems installed base category
with 40.9 percent. The report entitled "2006 Voice/Data Recording
Market Report" also positions the company as a leader in quality
monitoring shipments with 39.6 percent market share. Witness Systems
received further recognition by leading the shipments for quality
monitoring software with 44.8 percent, as well as the installed
customer base for quality monitoring software with 46.1 percent.
"The call recording vendors are offering integrated suites that
tie together capabilities from single component technologies, such as
call recording and quality monitoring," said Walt Tetschner, founder
and president, Tern Systems. "Witness Systems is leading the pack with
its Impact 360(TM) solution and that became clear in the numbers for
this year's report."
DMG Consulting
In its "2006-2007 Quality Management/Liability Recording Product
and Market Report," DMG Consulting - a research firm that specializes
in customer-focused business strategy, operations and technology for
Global 2000 and emerging companies - ranks Witness Systems the leader
with 32.6 percent for 2005 contact center revenue and market share,
including workforce management.
"Witness Systems had made it clear to the market that it wants to
differentiate itself in the area of contact center workforce
optimization," commented Donna Fluss, principal, DMG Consulting. "As
of the end of 2005, Witness Systems was the leader in contact center
revenue for workforce optimization solutions."
About Witness Systems
Witness Systems (NASDAQ: WITS) is the worldwide leader in software
and services that help businesses capture customer intelligence and
optimize their workforce performance. The company's Impact 360(TM)
solution features quality monitoring, compliance and IP recording,
workforce management, performance management and e-learning. Primarily
deployed in contact centers - as well as the remote, branch and back
offices of global organizations - the workforce optimization solution
captures, analyzes and enables users to share and act on
cross-functional information across the enterprise. With Impact 360,
organizations can improve interactions and the underlying back-office
processes that enhance the customer experience and build customer
loyalty. For more information, visit us at www.witness.com.
Cautionary Note Regarding Forward-looking Statements: Information
in this release that involves Witness Systems' expectations, plans,
intentions or strategies regarding the future are forward-looking
statements that are not facts and involve a number of risks and
uncertainties. They are identified by words such as "anticipates,"
"expects," "intends," "plans," "believes," "estimates," and similar
expressions. These statements are based upon information available to
Witness Systems as of the date of this release, and the company
assumes no obligation to update any such forward-looking statement.
Forward-looking statements believed true when made may ultimately
prove to be incorrect. These statements are not guarantees of future
performance and are subject to risks, uncertainties and other factors,
some of which are beyond our control and may cause actual results to
differ materially from our current expectations. Some of the factors
that could cause actual future results to differ materially from
current expectations include fluctuations in customer demand and the
timing of orders; the company's ability to manage its growth; the risk
of new product introductions and customer acceptance of new products;
the rapid technological change which characterizes the company's
markets; the risks associated with international sales as the company
expands its markets, including the risks associated with foreign
currency fluctuations; the ability of the company to complete and
integrate successfully any acquisitions or investments it may make;
and the ability of the company to compete successfully in the future,
as well as other risks identified under the caption "Management's
Discussion and Analysis of Financial Condition and Results of
Operations" in the company's Form 10-K for the year ended December 31,
2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed
with the Securities and Exchange Commission. Additional risks that
could cause actual future results to differ materially from current
expectations include the risk of management distraction and other
consequences that might result from the review of certain option
grants and option granting practices described in the Current Report
on Form 8-K filed by the Company on August 11, 2006 and related
developments.
Witness, Impact 360, Improve Everything and the Witness logo are
the trademarks (registered or otherwise) of Witness Systems, Inc.
protected by laws of the U.S. and other countries. All other
trademarks mentioned in this document are the property of their
respective owners.