Primus Knowledge Solutions (NASDAQ:PKSI)
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Primus Announces Preliminary First Quarter 2004 Financial
Results
Company to Announce Complete First Quarter Results on April 28, 2004
SEATTLE, April 7 /PRNewswire-FirstCall/ -- Primus Knowledge Solutions, Inc.
announced today preliminary results for its first quarter ended March 31, 2004.
The Company anticipates that first quarter revenues will be approximately $6.0
million, compared to the $5.5 million reported in the first quarter of 2003.
The expected loss will be in the range of $0.10 to $0.13 per share, compared to
a loss of $0.06 per share in the first quarter of 2003. Included in the loss per
share for the first quarter of 2004 is approximately $600,000 of restructuring
costs, or approximately $0.03 per share, related to the Company's March 2004
restructuring of its workforce and operations to realize efficiencies and
synergies from its recent acquisitions. The Company has cash and cash
equivalents of approximately $11.6 million at March 31, 2004, compared to $12.2
million at December 31, 2003.
"At the beginning of the year, enterprises are traditionally slow to make
investments in software and the first quarter of 2004 confirmed that trend. I am
pleased that we saw revenue growth of 9% over the first quarter of last year and
remain positive in our ability to meet our revenue expectations for the year,"
said Michael Brochu, president and chief executive officer of Primus.
Michael Brochu, president and chief executive officer, and Ron Stevens, chief
financialofficer, invite you to participate in a conference call reviewing
complete first quarter 2004 results on Wednesday, April 28, 2004 at 2:00 p.m.
PT. Results will be released the same day.
The conference call number is 800-374-1745. Please call five minutes in advance
to ensure that you are connected prior to the presentation. A playback of the
call will be made available for one week, two hours after the completion of the
call and the call will also be available for playback via Primus' website at
http://www.primus.com/. Playback call numbers are 800-642-1687 for domestic
calls and 706-645-9291 for international calls. The passcode for the playback is
6683074.
About Primus
Primus Knowledge Solutions develops award-winning software that enables
companies to provide a superior customer experience via contact centers, help
desks, Web self-service, and electronic communication channels. Primus
technology powers every interaction with knowledge to increase customer
satisfaction and reduce operational costs. Primus continues to receive industry
accolades for its robust product suite. In 2003, Primus received the STAR Award
for "Best Support Technology Vendor" from the Service & Support Professionals
Association (SSPA), was recognized for its trend-setting products and named one
of the "100 Companies that Matter in Knowledge Management" by KMWorld magazine,
and received the CRM Excellence Award from the editors of Customer Interaction
Solutions magazine. Global organizations such as Allied Irish Bank, The Boeing
Company, CompuCom, EMC, Ericsson, Inc., Fujitsu Limited, Inc., IBM, Eastman
Kodak Co., HSBC, Orange, Motorola, 3Com, and T-Mobile rely on Primus technology
to enhance their customer service and support initiatives. Visit
http://www.primus.com/ for more information.
Primus and Primus Knowledge Solutions are registered trademarks of Primus
Knowledge Solutions, Inc. Other products and company names mentioned in this
press release may be the trademarks of their respective owners.
Any statements, expectations and assumptions contained in this press release
that do not describe historical facts, such as statements about anticipated
future financial results, such as anticipated revenues, cash flows and operating
results, constitute forward-looking statements within the meaning of the Private
Securities Litigation Reform Act of 1995. There is no guarantee that these
results will actually occur. Any forward-looking statements contained in this
release are based on current expectations, are not guarantees of future
performance, and are subject to a number of risks and uncertainties. Factors
that could cause actual results to differ materially from current expectations
include the following: final review of the results for the quarter and
preparation of quarterly financial statements ; difficulties encountered in the
integration of personnel and products from recent acquisitions; difficulties
encountered in the integration, deployment, or implementation of our products
and customer's systems; failure in customer's widespread adoption and use of our
products; quality of customer's databases of solutions; fluctuations in customer
demand; use of the Web as a delivery vehicle for customer support or eCRM
solutions; risk resulting from newproduct introductions and customer acceptance
of new products; rapid technological change; the risks associated with
competition, pricing policies and the rapid consolidation of competitors;
continued growth in the use of the Internet; the ability of Primus to manage its
growth and integration efforts and the ability of Primus to compete successfully
in the future, as well as other risks identified in Primus' Securities and
Exchange Commission filings, including but not limited to those appearing under
the caption "Factors Affecting our Future Operating Results" in Primus' most
recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q, which are
available at http://www.sec.gov/. Primus assumes no obligation to update the
information in this press release.
For more information, contact:
Primus Investor Relations Primus Public Relations
+1-206-834-8341 +1-206-834-8325
DATASOURCE: Primus Knowledge Solutions, Inc.
CONTACT: Primus Investor Relations, +1-206-834-8341, or
, or Primus Public Relations, +1-206-834-8325, or
Web site: http://www.primus.com/