Onyx Software (NASDAQ:ONXS)
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From Sep 2019 to Sep 2024
Onyx(R) Software Corporation (NASDAQ:ONXS), a worldwide
leader in customer management solutions for the enterprise, today
announced that Tikshoov, the largest provider of outsourced contact
center services in Israel, has selected Onyx as its multi-tenant
customer relationship management (CRM) platform.
With over 2,500 staff operating 1,800 advanced contact center
workstations from six independent locations in Israel, Tikshoov fields
more than 200,000 information and sales calls for its clients every
day. IT Navigator, Onyx's partner in Israel, implemented the solution
which allows Tikshoov to host multiple clients on the same contact
center infrastructure, delivering a consistent customer service
experience, while providing high levels of personalization and
security for each client company.
"The Onyx CRM solution will play an important role in delivering
high quality and personalized services to our growing portfolio of
customers who want to outsource their contact center," said Yoram
Raviv, Executive Vice President, Tikshoov. "The desire to provide each
customer with a secure customer management interface, customized to
meet their industry-specific business requirements and information
needs, in the shortest space of time was a major factor in our
decision to invest in Onyx. Its ability to preserve our existing IT
investments by using open standards to integrate with other IT assets
such as computer telephony integration (CTI) platforms and automatic
call distribution (ACD) systems, for example, was also important to
us."
"Contact centers are often at the heart of key business processes,
so it is no surprise that they require increasingly flexible and
scalable customer management environments in order to thrive," said
Andie Rees, Senior Vice President, International, Onyx Software. "We
are confident that the advanced service, sales and multi-tenant
capabilities provided by Onyx, combined with the expertise of IT
Navigator, will provide Tikshoov the competitive edge it is looking
for in its rapidly growing outsourcing business."
About Tikshoov
Tikshoov is the leading provider of contact center services in
Israel and an emerging global player. It designs, launches and
operates state-of-the-art contact centers that integrate advanced
information technology and communications systems. Its service
representatives leverage these systems to deliver high-quality
support, marketing and sales contacts for its corporate clients'
customers.
Tikshoov provides outsourced contact center services for a range
of organizations, serving in effect as a specialized operational
branch for our clients. Its service concept is based on the principles
of business co-operation, an identity of interests, and full
transparency, enabling its clients to monitor contact center
operations on a continual basis.
About Onyx Software
Onyx Software Corporation (NASDAQ:ONXS) is a worldwide leader in
customer management and process software for mid- and large-size
enterprises. Onyx provides flexible solutions that enable
organizations to automate, manage, and evolve their customer processes
quickly and cost-effectively for strategic advantage. By providing an
integrated suite of customer process automation applications
encompassing customer management, process management, and analytics
capabilities, Onyx enables enterprises to reduce costs, increase
productivity and grow revenue. Major companies are aligning their
customer-facing departments and managing their customer processes with
Onyx software -- companies such as Amway Corporation, Mellon Financial
Corporation, The Regence Group and State Street Corporation. More
information can be found at (888) ASK-ONYX, info@onyx.com or
http://www.onyx.com/.
Forward-Looking Statement
This press release contains forward-looking statements, including
statements about the potential performance of Onyx products and
services, including the ability of those products and services to
increase the competitiveness of Onyx customers. Forward-looking
statements are based on the opinions and estimates of management at
the time the statements are made and are subject to risks and
uncertainties that could cause actual results to differ materially
from those anticipated in the forward-looking statements. The words
"predict," "believe," "expect," "intend," "anticipate," variations of
such words, and similar expressions identify forward-looking
statements, but their absence does not mean that the statement is not
forward-looking. These statements are not guarantees of future
performance and are subject to risks, uncertainties and assumptions
that are difficult to predict. Factors that could affect Onyx's actual
results include, but are not limited to the risk that defects or
errors are discovered in our products or that our products do not
otherwise perform as expected, the risk that our customers do not
realize the expected benefits from our products and the "Risk Factors"
described in our annual report on form 10-K and our quarterly report
on form 10-Q and other filings with the Securities and Exchange
Commission which are available on our investor relations home page at
www.onyx.com/investors. Readers are cautioned not to place undue
reliance upon these forward-looking statements that speak only as to
the date of this release. Onyx undertakes no obligation to update
publicly any forward-looking statements to reflect new information,
events or circumstances after the date of this release or to reflect
the occurrence of unanticipated events.
Onyx is a registered trademark of Onyx Software Corporation in the
United States and other countries. Other product or service names
mentioned herein are the trademarks of their respective owners.