Travelusacc Discussion Threads

[ariane] 08/9/2004 20:43

FRANKFURT (AFX) - Moody's Investors Service said it upgraded Alcatel's
senior implied ratings to Ba3 from B1, with a postive outlook.
Moody's cited Alcatel's stable revenues, material cost reductions and
expectations of a gradual improvement in profitability through 2004 as reasons
for the upgrade.
[e-mail]
jlw

[ariane] 08/9/2004 10:23

PARIS (AFX) - Alcatel SA said it expects continuing improvement of fixed
expenses in 2005, with an expected 200 mln eur savings in the year, down 5 pct
from a year earlier.
On a comparable basis it forecasts a year-on-year decline in fixed costs for
2004 at the high end of the 5-7 pct guidance, the company said in a presentation
on its website following its September roadshows.
Fixed costs in the third quarter of the year are now expected at the first
quarter level, mainly due to a stronger decrease in Selling, General and
Administration costs.
[e-mail]
sr/wf

[ariane] 06/9/2004 08:31

PARIS (AFX) - TCL Corp CEO Dong-Sheng Li said the mobile phone company
formed via its joint venture with Alcatel's handset operations is targeting
annual sales of 50 mln units within three years, compared with 20 mln planned
for this year.
Quoted in financial daily La Tribune, the CEO also said TCL wants to extract
synergies of 100 mln eur each from its tie-ups with Alcatel and with Thomson SA
in television manufacturing.
He also said that the parent company has no intention of shifting production
sites away from France.
"That would not be reasonable; you need to have sites throughout the world,"
he was quoted as saying.
Dong-Sheng Li also said the company would respect French law on the 35-hour
week.
[e-mail]
jad/cmr

[ariane] 05/9/2004 05:59

Alcatel prepares Worldsat 2 communications satellite for launch from Baikonur Cosmodrome in Kazakhstan

Satellite for U.S. operator WORLDSAT is first with new-generation Spacebus 4000 platform

Paris, September 3, 2004 -The Worldsat 2 communications satellite, for which Alcatel Space, subsidiary of Alcatel (Paris: CGEP.PA and NYSE: ALA), is prime contractor, is undergoing final integration at Alcatel Space's Cannes facility in preparation for transfer to the Baikonur launch site in Kazakhstan. This strategic addition to U.S. operator WORLDSAT's fleet, a unit of SES GLOBAL, will be positioned at 37.5°W. This orbital location allows it to cover North America, the Caribbean, South America, Europe and Africa. Worldsat 3, currently being built at Alcatel Space facilities, will extend Worldsat assets to the Pacific Ocean Region.

Worldsat 2 is the first satellite to benefit from the complete array of advanced technologies implemented by the geostationary communications satellites based on the Spacebus 4000 platform. The Spacebus family is the result of 20 years of continuous advances with an ongoing focus on reliability. The Spacebus family already has an impressive track record, with 51 platforms ordered of which 11 currently under construction.

The Spacebus 4000 expands the Alcatel Space portfolio of solutions to meet all the demands of its customers. These customers expect increasingly powerful satellites, weighing up to six metric tons and delivering 16 kW of power with 120 onboard transponders. At the same time, they need more flexible satellites able to fulfill a variety of missions. To guarantee compatibility with high-power performance, Alcatel Space has also developed the new generation Avionics 4000 based on a 100 Volt power bus. Flexible, modular and fully integrated with a central onboard computer, it is a world's first to launch an AOCS (Attitude and Orbit Control System) with a built-in star tracker for use in Geostationary Earth Orbit. The Spacebus 4000 is designed to accommodate the communications services of tomorrow, such as High Definition TV and broadband multimedia.

Worldsat 2 enables simultaneous operation of 72 C-band channels. 24 transponders on Worldsat 2 have been contracted by SES ASTRA which will market this capacity in Africa under the name ASTRA 4A. The substantial capacity of the satellite will also provide reliable, cost-efficient communications solutions for a variety of users, including broadcasters, cable programmers, Internet service providers, government agencies, educational institutions, carriers and private networks.

About Alcatel Space

Alcatel Space, a wholly-owned subsidiary of Alcatel, is a global leader for satellite solutions. Deploying extensive dual expertise in civil and military applications, Alcatel Space develops complete system solutions for telecommunications, navigation, environment and risk management, radar and optical observation, meteorology and scientific satellites. It is also the leading European prime contractor for ground segments in earth observation, meteorology and navigation systems, as well as space system operation. For more information, visit the Alcatel Space web site: www.alcatel.com/space

About Alcatel

Alcatel provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or to their employees. Alcatel leverages its leading position in fixed and mobile broadband networks, applications and services to bring value to its customers in the framework of a broadband world. With sales of EURO 12.5 billion in 2003, Alcatel operates in more than 130 countries.

Contact [e-mail]

[grupo guitarlumber] 03/9/2004 15:12

September 2, 2004
Nortel Hits the Books -- Again
By Colin C. Haley

Citing the "volume and complexity" of the task, Nortel (Quote, Chart) has delayed by one month its financial restatements until the end of October.

The Brampton, Ontario, company will file with Canadian and U.S. regulators for an extension of the filing deadline.

Providing revised figures for 2003 and the first half of 2004 could help restore the confidence of investors and customers after an accounting scandal that forced out the company's top executive and seven senior managers.

"Notwithstanding the delay ... we have made substantial progress to date and continue to dedicate all necessary resources and work closely with our external auditors to complete the financial statements as soon as possible in October," Bill Owens, Nortel's new president and CEO, said in a statement.

The realization that the restatements wouldn't be ready must have come mid-week. As late as Tuesday, Owens, at a meeting with reporters at Nortel's Boston-area R&D facility, was using the Sept. 30 date for the updates.

Owens has acknowledged that the accounting debacle has been painful for the company. In addition to devoting staff to dissecting the books, he's added the new executive position of vice president of ethics and compliance.

At the same time, Owens is trying to address a market that is recovering but changing rapidly.

Now, in addition to competition from its traditional rivals -- Cisco , Lucent (Quote, Chart), Alcatel (Quote, Chart) -- Chinese rivals are improving the quality of their products and forcing prices and profit margins down. Besides focusing on R&D, Nortel is talking with Asian manufacturers and may pursue a partnership.


Shares of Nortel were off 6 cents, or less than 2 percent, to $3.84 in afternoon trading on news of the postponed filings.

[maywillow] 01/9/2004 18:43

BRUSSELS (AFX) - A consortium comprising Eutelsat, LogicaCMG, Hispasat, Fiat
SpA and Aena has decided not to bid for a concession to operate Galileo, the
future European GPS navigation satellite, Eutelsat said.
The deadline for bidding expires today, and so far only two consortia
confirmed they have submitted bids.
They are Eurely -- comprising Alcatel, Finmeccanica SpA, Vinci, SFR and
Capgemini -- and iNavSat, which comprises European Aeronautic Space and Defence
Co NV, Thales, Inmarsat and SES Global.
"The consortium led by Eutelsat has decided it is not in a position to
fulfill the strict demands" of the publicly-funded Galileo project, it said.
"Our decision must not be interpreted as a lack of confidence or interest in
the Galileo project, which we continue to support as an impressive European
initiative of global scope."
The future Galileo operator will be expected to contribute more than 1.4 bln
eur toward its deployment, and then run it from 2008 on a commercial basis to
recover its investment.
The remainder of Galileo's 3.2 bln eur total cost is funded by the EU and
the European Space Agency.
[e-mail]
lby/bpi/pav/wf

[grupo] 01/9/2004 06:38

LONDON, August 31 (New Ratings) - Analysts at Dresdner Kleinwort Wasserstein maintain their "sell" rating on Alcatel (CGE.ETR). The target price is set to €8.

Shares of Alcatel, a global provider of diversified telecom equipment and services, are currently trading at €9.98.

According to Dresdner Kleinwort Wasserstein's research note published this morning, the company has signed a contract with Brasil Telecom for delivering GSM radio networks in the Northern, Southern and Western territories of Brazil. Brasil Telecom's contract is likely to abate market concerns surrounding Alcatel's sluggish market share growth in mobile system operations, the analysts say.

Alcatel is expected to begin deploying its network services for approximately 0.5 million lines in Brazil during 2H04, according to Dresdner Kleinwort Wasserstein. The analysts believe that another network service provider would join Alcatel, since the company has not announced any exclusivity on the network services.

The EPS estimates for 2004, 2005 and 2006 are €0.88, -€0.08 and €0.05, respectively. The P/E estimates for 2004 and 2006 are 11.4x and 188.9x, respectively.

[waldron] 30/8/2004 18:37

PARIS (AFX) - Alcatel SA said it won a "major" GSM supplier contract from
Brasil Telecom SA, without disclosing financial terms.
The contract, based on Alcatel's Evolium GSM/GPRS/EDGE technology, includes
mobile radio access and data network infrastructure, operation and maintenance
and other network services, deployed from the second half of the year.
[e-mail]
sr/lam

[maywillow] 26/8/2004 11:32

PARIS (AFX) - Alcatel SA said it won a contract worth "several tens of
million euros" to operate and maintain the network of KPN Mobile's Belgian
mobile operator unit BASE.
Under the contract, which will take effect from October, Alcatel will
maintain BASE's mobile network of 1.437 mln subscribers as part of BASE's move
to cuts costs.
KPN is a unit of Royal KPN NV.
[e-mail]
sr/hjp

[maywillow] 26/8/2004 09:52

PARIS (AFX) - Alcatel SA said its share of the global market for shipment of
digital subscriber lines stood at 40.6 pct in the second-quarter, according to
Dell'Oro Group analysts.
Alcatel said its market share is almost three times that of its nearest
competitor.
DSL shipments in the US market grew by around 33 pct in the second quarter
compared with the previous quarter, while shipments in Latin America surged 83
pct quarter-on-quarter, led by Mexico and Brazil, Alcatel said.
[e-mail]
sr/cmr

[maywillow] 26/8/2004 07:14

Alcatel Shanghai to launch NGN centre
By Chen Zhiming (China Daily)
Updated: 2004-08-26 10:18

Alcatel Shanghai Bell (ASB) has announced the launch of its next generation network (NGN) reality centre in Shanghai.

After one in Antwerp, Belgium, the NGN centre is Alcatel's first in Asia Pacific.

The centre will be operated and managed by ASB, Alcatel's subsidiary in China.

"The launch of this NGN Reality Centre marks an important milestone for Alcatel Shanghai Bell," said ASB's President Gerard Dega.

"It demonstrates our capability to innovate and develop broadband services that end users will value," he said yesterday at a press conference in Shanghai.

The NGN centre provides an open service delivery environment for design and testing of NGN-based user-centric broadband services to meet the ever-growing demand for such services in China and the rest of the Asia Pacific region.

Through partnership with key industry players such as IBM and HP, a variety of NGN-based services and applications such as multimedia video conferencing, IP PBX (private branch telephone exchange) and WLAN (wireless local-area network) phones will be commercially ready in the Centre.

According to Dega, ASB has so far delivered more than 1 million NGN lines to telecom operators in Asia Pacific.

"Together with our NGN OPEN strategy, I am confident that the new NGN reality centre will enable Alcatel Shanghai Bell to better serve our customers' business growth requirements," he said.

Open Path to Enhanced Networking (OPEN) is Alcatel's global strategy for its NGN business.

Alcatel's NGN OPEN strategy supports telecom operators in service innovation, provides them with the flexibility to grow in both fixed and mobile services as well as offering them a cost-effective migration of the installed voice base.

As a result, operators will be able to generate more revenue and increase their market opportunities, Dega said.

"The fast growth of broadband subscribers in China presents huge opportunities for both ASB and service providers," he said.

Predictions from the Ministry of Information Industry, the country's telecom watch-dog, say the broadband market in the country is expected to exceed 20 million subscribers by the end of this year.

To tap market demand better in the Chinese market, ASB in June signed a memorandum of understanding with Shanda Networking Co Ltd, China's leading online game operator, to jointly develop integrated broadband solutions for telecom service providers.

Dega believes the co-operation with Shanda represents a significant step towards helping service providers deliver broadband services through innovative partnerships.

The first of its kind in China, the partnership has been set up to drive the development of broadband entertainment services in this fast-growing broadband market, he said.

Alcatel Shanghai Bell is a leading NGN solution supplier in China and in the Asia Pacific region.

The company was awarded China Telecom's first commercial NGN contract last year.

It has also just closed an NGN deal with Jiangsu Netcom, a China Netcom subsidiary.

[grupo] 24/8/2004 06:56

LONDON (AFX) - The Burma Campaign UK said it has added 39 new companies to
its 'dirty list' of companies directly or indirectly helping to finance
Myanmar's military dictatorship.
The latest entrants include Rolls-Royce Group PLC, LM Ericsson SpA, Alcatel
SA, AP-Moeller Maersk and Lloyd's of London.
The additions are mainly the result of new information rather than any
significant surge of investment or trade with Myanmar in the past year, the
pressure group said in a statement.
Some 20 of the companies on last year's list have since pulled out or ended
their involvement in Myanmar.
These include British American Tobacco PLC, Carnival/P&O Group, WPP Group
PLC, PWC and Ernst & Young, it said
The revised list contains 97 names.
[e-mail]
jms/jsa

[grupo] 23/8/2004 14:20

PARIS (AFX) - Alcatel SA said it has won an order for its multimedia
messaging service (MMS) equipment from United Telecommunications Services UTS),
a provider of mobile telecom service in the Caribbean, based in Curacao.
Financial terms of the order were not disclosed. Alcatel said the order will
allow UTS to offer MMS services on the islands of Curacao, Bonaire, St. Maarten,
Saba, St. Eustatius and St. Kitts.
[e-mail]

[maywillow] 21/8/2004 14:39

August 20, 2004
Alcatel Spreading DSL Wealth in China
By Colin C. Haley


Building on a longstanding relationship, Alcatel (Quote, Chart) will help China Telecom deploy 1.3 million DSL (define) lines, the latest in a slew of recent industry deals from emerging markets.

"With our local expertise and global experience in broadband, I am confident that Alcatel will continue to work hand-in-hand with China Telecom to drive the broadband development in China," Michel Rahier, COO of Alcatel's Fixed Communications Group, said in a statement.

The French telecom equipment maker's 7300 Advanced Services Access Manager will be used in 15 provinces and cities across the southern part of the country, including Shanghai, Zhejiang, Fujian, Guangdong and Guangxi.

Once the project is complete next month, China Telecom can offer high-speed Internet access, broadcast video, video-on-demand and video-streaming services to its customers.

According to the China Internet Network Information Center, the country is the fastest-growing broadband market in the world, with 17 million users as of June 2004. And more than 80 percent of broadband subscribers in China use DSL.

Alcatel has been in China since 1984 when its first and largest joint venture, Shanghai Bell, was established. Since then, it has formed 17 joint ventures in the country and, in 1995, established an R&D and manufacturing center.

Four years ago, Alcatel became the first major telecom company to establish its Asia-Pacific headquarters in China, a spokeswoman said.

For years, Alcatel and its sector counterparts have talked about the promise of China because of its large population, burgeoning economy and relative lack of traditional infrastructure.

Now, Chinese telecoms are beginning to place big orders for gear, including broadband and third-generation (define) wireless equipment.

Just yesterday, Nortel Networks (Quote, Chart) announced a major organizational and strategic overhaul, which includes increased emphasis on China. And Cisco Systems (Quote, Chart) in its most recent quarterly report said business from China was up 40 percent over the same period last year.

Financial terms of the deal between Alcatel and China Telecom were not disclosed.

[waldron] 19/8/2004 11:02

PARIS (AFX) - Alcatel SA said it has won a contract to supply 1.3 mln
digital subscriber lines (DSL) in southern China from China Telecom Corp Ltd.
The order represents 40 pct of the total DSL tender opened by China Telecom,
and Alcatel said it was the largest single equipment provider of the contract.
Alcatel will supply its 7300 Advanced Services Access Manager (ASAM) to
China Telecom subsidiaries in 15 provinces and municipalities across southern
China.
[e-mail]
js/lam

[grupo guitarlumber] 17/8/2004 05:47

Russians Use Alcatel for IP VPNs

--------------------------------------------------------------------------------

PARIS -- Alcatel (Paris: CGEP.PA and NYSE: ALA) today announced that Golden Line has successfully introduced IP/MPLS services on its existing network using the Alcatel multiservice IP solution. Implementation of this project enables Golden Line, one of the leading telecommunications operators in Moscow, to generate revenue from IP Virtual Private Network (VPNs) services.

By simply activating new service functionality on the existing Alcatel 7670 Routing Switch Platform (RSP) and Alcatel 5620 network management portfolio, Golden Line can now build IP VPNs and offer to its clients advanced services such as Voice over IP and multimedia concurrently with existing data services while continuing to maintain service level agreements. Golden Line was able to save money by leveraging the existing multiservice network while generating new revenue opportunities with the capabilities offered by the multiservice IP solution.

"Our customers - which include more than 100 communications operators and information service providers conducting business in Russia, in addition to most Moscow-based financial organizations - rely heavily on the Golden Line network. Therefore we must maintain the highest quality of services even as we introduce new technologies," said Andrey Diakov, chief strategic officer, Golden Line. "Our decision to deploy the Alcatel 7670 RSP initially was based, in part, on the simple upgrade of the existing network infrastructure which allows us to introduce IP/MPLS services to our subscribers quickly and cost-effectively without service disruption."

"By being the first to offer advanced IP-based services on its existing multiservice network in Moscow, Golden Line creates a distinct competitive advantage and the opportunity to increase its customer base while maintaining critical existing services and revenues," said Basil Alwan, President of Alcatel's IP activities. "The combination of the Alcatel 7670 RSP and 5620 NM provides a resilient service delivery architecture that enables the tailoring of reliable and flexible services, which accelerates the expansion of Golden Line's business."

Alcatel SA

[grupo guitarlumber] 17/8/2004 05:43

Alcatel is focusing on security in an effort to gain a foothold in corporate switching, a market long dominated by Cisco Systems.
On Monday, the European telecommunications equipment maker announced the Automated Quarantine Engine, a new software product that applies a security policy to its enterprise switches, called OmniSwitches. The company also announced new relationships with endpoint security firm Sygate and Fortinet, a maker of Internet Protocol virtual private networks and firewalls.

Through these partnerships, Alcatel said it will be able to prevent and contain attacks on the network.




Cisco and Enterasys Networks have already announced similar planned programs. Cisco's Network Admission Control will integrate Cisco networking gear with software from three antivirus providers--McAfee, Symantec and Trend Micro. The integration enables networking products such as switches and routers to check for host integrity on devices connected to the network.

Cisco in June announced the first phase of those products and said it plans to implement the strategy on its routers first and add functionality to its LAN (local area network) switches in 2005.

Enterasys announced its products in February. Several networking companies and antivirus providers also plan to partner with Microsoft to provide similar functionality on a wider range of networking products.

Alcatel is using Sygate's host-based antivirus technology to ensure that PCs and other machines connecting to the corporate network are running antivirus software, personal firewalls and operating-system patches. If an endpoint is not properly secured, the Automatic Quarantine Engine will send the machine to a separate virtual LAN and automatically apply updates.

Through the Quarantine Engine, Alcatel switches will also be able to communicate with third-party intrusion detection and prevention systems. Once a worm or virus is detected, the Automatic Quarantine engine will locate the offender and place the infected device into a quarantine.

Because Alcatel does not have a security appliance of its own, the company plans to resell Fortinet's intrusion detection, VPN and firewall products along with its switches through its channel partners.

Alcatel has been focused on the enterprise market in North America since the late 1990s. In October 1998, it bought a company called Packet Engines for $315 million. A few months later, it spent $2 billion in cash on start-up Xylan.

While most analysts give the OmniSwitches high technical marks, the company has barely made a dent in the market. Cisco currently dominates LAN switching with roughly 70 percent market share, according to Synergy Research Group's first-quarter 2004 report. Alcatel trails behind Cisco and several other competitors, including Nortel Networks, Hewlett-Packard, 3Com, Extreme Networks and Foundry Networks.

Alcatel's strength is in the telecom equipment market. More than 70 percent of its $15.4 billion revenue in 2003 came from sales to wireline and wireless telephone carriers.

Sales in Europe account for about 50 percent of the company's revenue. North American sales make up only about 15 percent.

The company has mostly leveraged its strong Internet Protocol PBX business to sell IP data gear. But Brian Witt, director of product marketing, said the company is starting to change its strategy.

"This year, we are starting to focus more on data-only resellers," he said. "I would agree that the LAN switch market is dominated by Cisco. But there is still room for second-tier players like us. Our goal in IP networking is to lead the market in building convergence-ready networks that require high availability and high security

[grupo guitarlumber] 16/8/2004 09:59

PARIS (AFX) - Alcatel SA said it has won a 24 mln usd order from the
Enterprise of Telecommunications Laos (ETL) to supply equipment for upgrading
its nationwide fixed and mobile network.
Alcatel will supply fixed lines, switches, transmission components, and
GSM/GPRS/EDGE mobile network elements to ETL, allowing it to double its network
capacity.
Financial terms of the deal were not disclosed.
[e-mail]
js/wf

[maywillow] 14/8/2004 08:03

Alcatel Leads U.S. Digital Loop Carrier Market, According to CIR Report

Communications Industry Researchers - August 13, 2004

CIR has recently released a report on the U.S. Digital Loop Carrier market and claims that French telecommunications supplier Alcatel holds a 42 percent market share of the DLC market in the U.S. followed closely by U.S.-based Advanced Fibre Communications at 38 percent.


Ciena, by virtue of its acquisition of Catena Networks and Adtran were tied for third place with 5 percent shares.

Market Breakout

According to CIR, the DLC market is really three separate segments. The first, the Regional Bell Operating Companies (RBOCs), makes limited use of new features, and prefers traditional vendors but comprises the bulk of the market and it is here that Alcatel dominates. The second segment, the Independent Operating Companies, IOCs with over 500,000 lines, also have little need for advanced technology, and while they are far more open to buying directly from start-up equipment suppliers, it is in this segment that AFC dominates. The last group, IOCs with fewer than 500,000 lines, accounts for most of the country's FTTH projects and while AFC again dominates this market, it is in this segment where start-ups are booking revenue.

The Good News and Not So Good News

The smaller IOCs have shown themselves to be open to embracing new technologies and working with smaller equipment vendors. These rural providers are often at the forefront of new trends in access networking and have provided opportunities for companies such as Calix, Catena and Optical Solutions. These carriers are also the basis for much of the "triple play" hype bandied about by both the press and equipment vendors. Yet, CIR notes that while there are over 1,300 of these carriers, the overwhelming majority of them provision fewer than 150,000 access lines each. The seven independents with more than 500,000 lines (Sprint LTD, Alltel, CenturyTel, Citizens, Cincinnati Bell, TDS, and Valor) provision 18 million lines in aggregate, more than twice as many as the other 1,300 IOCs combined.

About the Report

This new report examines the U.S. DLC market and provides market shares of leading vendors including Adtran, Alcatel, AFC, Ciena and Zhone broken out across various carrier-market segments. Also included in the report are five-year market projections for equipment spending on the part of RBOCs and IOCs, as well as growth estimates of remote terminals, fiber-fed remote terminals and terminals with DSL cards.

[maywillow] 10/8/2004 22:30

LONDON, August 10 (New Ratings) - Analysts at Dresdner Kleinwort Wasserstein reiterate their "sell" rating on Alcatel (CGE.ETR). The target price is set to €8.

Shares of Alcatel, a leading provider of a range of telecommunication products and services, are currently trading at €9.590.

According to Dresdner Kleinwort Wasserstein's research note published this morning, earnings prospects in the broadband segment are being restricted by increasing competition, as revealed by Marconi in its F1Q release. Alcatel, which has a significant presence in the broadband market, is likely to be negatively impacted by the pricing and competitive pressures in the segment, the analysts add.

Although Alcatel's unit deliveries are expected to rise by 40%-50% in the current year, the growth is expected to slow down and may even turn negative in 2005, according to Dresdner Kleinwort Wasserstein. The company has witnessed a sequential decline in its DSL lines from 5.5 million in the quarter ended March to 4.8 million in the quarter ended June, the analysts mention. The company's fixed communications division may also witness a slowdown in growth over the next few quarters, the analysts believe.

The EPS estimates for 2004 and 2005 are €0.088 and -€0.87, respectively. The P/E estimate for 2004 is 109.5x.

[maywillow] 23/7/2004 15:47

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M2 supports the Dogs Trust

Genesys launches adapter for Microsoft CRM


Published in Telecomworldwire on Friday, 23 July 2004 at 13:48 GDT
Copyright (C) 2004, M2 Communications Ltd.

Call centre software provider Genesys Telecommunications Laboratories Inc (Genesys) has announced the immediate availability of its Gplus Adapter for Microsoft Business Solutions CRM.

The new device enables its users to share customer data between Microsoft CRM and the Genesys call centre suite. This will reportedly result in increased customer satisfaction, a lower total cost of ownership and streamlined operations, according to Genesys.

A spokesperson for Genesys said the customer service functions gained by integrating Microsoft CRM and Genesys call centre software will provide users with a wider range of services.

Pricing details for the Gplus Adapter for Microsoft Business Solutions CRM were not revealed.