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SGE Sage Group Plc

1,163.00
-7.00 (-0.60%)
Last Updated: 15:23:48
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Share Name Share Symbol Market Type Share ISIN Share Description
Sage Group Plc LSE:SGE London Ordinary Share GB00B8C3BL03 ORD 1 4/77P
  Price Change % Change Share Price Bid Price Offer Price High Price Low Price Open Price Shares Traded Last Trade
  -7.00 -0.60% 1,163.00 1,162.00 1,163.00 1,168.50 1,151.00 1,161.00 2,321,324 15:23:48
Industry Sector Turnover Profit EPS - Basic PE Ratio Market Cap
Prepackaged Software 2.18B 211M 0.2059 55.93 11.8B

Sage Group PLC Final Results (4859Q)

30/11/2016 7:01am

UK Regulatory


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TIDMSGE

RNS Number : 4859Q

Sage Group PLC

30 November 2016

The Sage Group plc audited results for the year ended 30 September 2016

Wednesday 30 November 2016

Continuing strong performance and business transformation

Strong performance

- Achieved organic revenue growth of 6.1% (FY15: 6.0%) and the fastest rate of recurring revenue growth for a decade of 10.4% (FY15: 9.0%);

- Software subscription growth of 32.3% (FY15: 28.9%), in line with the planned transition and planned decline in SSRS revenue of 8.5% (FY15: decline of 0.7%);

- Customers embracing closer subscription relationships with 46% increase in software subscription contracts to just over one million (FY15: 690,000) and an increase in retention rates to 86% (FY15: 84%);

- Accelerating revenue growth in Europe, Africa and Brazil; slower performance in Asia (one off regulatory change in the prior year); growth in North America consistent with last year;

- Underlying cash conversion at 100%, supporting free cash flow of GBP254m and the 8% increase in full year dividend to 14.15p.

 
 FINANCIAL SUMMARY(1)                                FY16             FY15          Change 
-----------------------------------------  --------------  ---------------  -------------- 
 Organic revenue                                GBP1,567m        GBP1,477m           +6.1% 
                    - Recurring revenue         GBP1,092m          GBP989m          +10.4% 
                    - Processing Revenue          GBP204m          GBP192m           +6.1% 
                    - SSRS Revenue                GBP271m          GBP296m           -8.5% 
 Organic operating profit                         GBP427m          GBP391m           +9.2% 
 Organic operating profit 
  margin                                            27.2%            26.5%          +70bps 
 
 Underlying basic EPS                               27.8p            25.5p           +9.0% 
 Underlying cash conversion                          100%             106%           -6.0% 
 Ordinary dividend per 
  share                                            14.15p           13.10p           +8.0% 
-----------------------------------------  --------------  ---------------  -------------- 
 
 STATUTORY SUMMARY                                   FY16             FY15          Change 
-----------------------------------------  --------------  ---------------  -------------- 
 Revenue                                        GBP1,569m        GBP1,436m           +9.3% 
 Operating profit                                 GBP300m          GBP297m           +1.1% 
 Profit before tax                                GBP275m          GBP276m      *    0.4% 
 
 Basic EPS                                         19.28p           18.11p           +6.4% 
-----------------------------------------  --------------  ---------------  -------------- 
 

1. Organic operating profit is stated before non-recurring items (exceptional costs). Unless otherwise stated, all revenue growth measures referred to in the CEO report are stated on the constant exchange organic basis. Refer to Appendix II on page 18 for information on non-GAAP measures and note 3 of the financial statements for details of items excluded from underlying operating profit.

Business Transformation

- The transformation remains on track and progress has been made in FY16 with a targeted organic operating margin of 27.2% (FY15: 26.5%) achieved for the full year;

   -     Phase one of the transformation is now complete: 

o General and administrative (G&A) expense as a proportion of revenue has reduced to 16.5% (FY15: 18.7%);

o Annualised savings of GBP51m secured within G&A which are being reinvested into go-to-market functions of sales and marketing, with an exceptional cost of GBP110m recognised in FY16 (GBP76m of which is associated to G&A savings);

o Senior Management Team is now established to drive forward the next phase of the transformation.

   -     Phase two of the transformation begins in FY17: 

o Increased focus on new customer acquisition through innovative new product launches and continued user experience improvements;

o Continued investment for growth through sales and marketing: we are expanding the Customer Business Centres (CBC) to provide integrated digital marketing, sales and services;

o FY17 annualised cost savings of at least GBP50m identified with payback of less than two years.

Success in our technology strategy

- Sage One paying subscriptions increase of 81% to 313,000 subscriptions. 54% increase in Sage One revenue in the year;

   -     X3 revenue growth of 18% in the year and an increase in paying customers of 25%; 

- Sage Live launched in two countries in February 2016 and was awarded most innovative product of 2016 by Salesforce.com;

- Sage 50 Accounts delivered triple digit organic subscription software revenue growth in the UKI, US and Canada;

   -     Sage 50, 100 and 300 cloud innovation and product delivered to market; 

- Sage Pegg launch with users in 125 countries - the world's first Chatbot for an accounting engine.

Stephen Kelly, Chief Executive Officer said:

"FY16 saw Sage continue to deliver on the commitment made at our June 2015 Capital Markets Day to perform and transform. The organic revenue growth of 6% is driven by higher quality recurring revenue, which grew at the fastest rate in a decade. The strategy is working - with customers embracing closer relationships with Sage, evidenced by a 46% increase in the number of subscription contracts and a contract retention rate of 86%.

Phase one of the transformation programme has been successfully delivered. For phase two we have ensured that we have the core management team, processes and culture to deliver the best technology ecosystem for our customers - those business builders that drive the world's economy, creating jobs, growth and prosperity. Phase two of the transformation will continue to be non-linear and focus on driving more technology innovation with increasing focus on new customer acquisition as well as continuing to improve execution against the strategy for Business Builders. We are already starting to see Sage drive faster innovation, a more customer-obsessed DNA and colleagues making a difference in all of our communities through the Sage Foundation.

For FY17, the second full fiscal year of our transformation, our full year guidance for FY17 is for at least 6% organic revenue growth and at least 27% organic operating margin. We will continue to front-load investment in growth in H117, consistent with our execution last year. Consequently, we anticipate stronger H2 growth and accelerating momentum as we exit FY17."

About Sage

Sage - the market and technology leader for integrated accounting, payroll and payment systems, powered by the cloud and supporting the ambition of the world's entrepreneurs and business builders. Because when business builders do well, we all do.

For more information, visit www.sage.com

Enquiries:

The Sage Group plc Tulchan Communications

+44 (0) 191 294 3897 +44 (0) 20 7353 4200

Lauren Wholley, Investor Relations Jonathan Sibun

Amy Lawson, Corporate PR

An analyst presentation will be held at 8.30am today at the London Stock Exchange plc, 10 Paternoster Square, London, EC4M 7LS. A live webcast of the presentation will be hosted on www.sage.com/investors, dial-in number +44 (0) 20 3427 1913, pin code: 5117993#. A replay of the call will also be available for two weeks after the event: Tel: +44 (0) 20 3427 0598, pin code: 51177993#

Rounding

As a result of rounding throughout this document, it is possible that tables may not cast and change percentages may not calculate precisely.

Non-GAAP measures

Unless stated otherwise all references to revenue operating profit are organic.

Chief Executive Officer's review

Performance

I am pleased that we have made good progress in performance and transformation, consistent with our presentations made at the Capital Markets Day (CMD) back in June 2015. At CMD, we shared with investors the growth strategy underpinned by the five strategic pillars of Winning in the Market (New Customer Acquisition); Customer for Life (C4L); Revolutionise Business; Capacity for Growth and One Sage. FY16 has been a pivotal year in our transformation programme and, most importantly, the business continues to perform. As we have highlighted to investors, FY16 was one of the years of highest potential risk in the transition of the business. At CMD, we clearly outlined our strategy and continue to achieve profitable growth, providing best-in-class support for the Business Builder entrepreneur. We delivered revenue growth of 6% with 27% operating margins in line with guidance provided last year. I am particularly pleased to note that higher quality recurring revenue was double digit - the first time for a decade. The strategy for Business Builders is delivering in line with our expectations and supports the Sage business model of quality organic growth; superior operating margins; strong free cash generation (enabling a progressive dividend) combined with selective acquisitions to accelerate the strategy.

Strong revenue growth of 7% in Europe (10% recurring revenue) and 8% (16% recurring revenue) in International has been balanced by 4% revenue growth (9% recurring revenue) in North America, due mainly to challenges in the Payments business. Growth in Europe and North America has been led through strong performance in our Customer for Life (C4L), whilst growth in the International region has been driven by Winning in the Market (new customer acquisition).

As part of the C4L strategy, within recurring revenue, software subscription revenue grew by 32% and the number of software subscription contracts grew by 46% to just over one million. Our contract renewal rates grew by 2 percentage points from 84% to 86% for the year coupled with continuing improvement in our Net Promoter Scores (NPS).

Organic processing revenue grew by 6% in the year reflecting strong growth in Europe of 12% driven by Sage Pay in the UKI, and International of 50%, driven by payroll processing, balanced by slower growth in North America of 3% that delivered strong payroll processing growth and a flat year-on-year in payments.

Organic SSRS revenue declined by 8% in the year reflecting the planned transition to a subscription model as explained at our 2015 Capital Markets Day.

Business Transformation

We achieved an operating margin of 27% in FY16 in line with guidance, whilst transforming our business by reducing cost from our back office to reinvest in sales and marketing to support 'Winning in the Market'.

We have reorganised the go-to-market functions and hired a proven leader, Blair Crump, the recently appointed Sage President, to ensure that in FY17 we will see a laser focus on new customer acquisition.

During the year we reduced the general and administrative (G&A) expense as a proportion of revenue to 16% (FY15: 19%). We have secured annualised savings of GBP51m from G&A and have incurred an exceptional charge of GBP110m, GBP76m of which relates to G&A, therefore giving an associated payback period of under two years, in line with our guidance.

The extent of the transformation is substantial. Of our top leadership, 72% has changed in the last two years and half of the new leaders are internal promotions. The overall headcount remained stable during the year and yet 3,000 new colleagues have joined Sage. 32% of the Senior Management Team is now female, up from 25% in the prior year. We will continue to hire people to support our growth plans whilst at the same time driving for productivity, efficiency, high performance and inclusion.

In FY16 as we communicated, there was an exceptional charge of GBP110m, incurred as part of phase one of the transformation. In FY17 we have identified additional cost saving opportunities of at least GBP50m which we will reinvest in our go-to-market functions in order to accelerate our ability to acquire new customers. This will create a further exceptional charge, with a targeted payback of under two years.

Success in our technology strategy

Our suite of cloud accounting solutions continues to drive the 'Winning in the Market' strategy to generate revenue and increase market share:

- Sage One paying subscriptions increased by 81% to 313,000 during the year and revenue increased by 54%. The majority of the increase in customers was driven by Europe and in International, which delivered a triple digit increase in paying customer numbers;

- X3 revenue grew by 18%, with particular success in the International region which achieved revenue growth of 74%. Customer numbers in X3 have increased by 25%;

- Sage Live, launched in USA and UK in February 2016 was awarded 'Best Salesforce Developer Community' innovation award and has now left 'incubation', gaining momentum as a powerful mobile first, real-time accounting engine. We now have over Sage Live 600 customers, with over 400 added in the past 90 days.

- Sage 50 Accounts remains a popular choice with our installed base, with functionality continually increasing as the product enhances its cloud functionality through Sage Drive and Sage 50C. In the year Sage 50 Accounts delivered triple digit subscription revenue growth in the UKI, US and Canada. The overall Sage 50 family of payroll and accounting solutions now accounts for 29% of all revenue.

Progress in areas targeted to improve performance

As a management team focused on improvements throughout the business, we share our 'watch list' regularly. During FY15 we highlighted areas of the business that were underperforming relative to Sage's overall performance, being Enterprise Europe, Small and Medium Business North America and Payments North America. We continue to believe that progress will be non-linear and that we expect the watch list to vary over time.

Enterprise Europe

Enterprise Europe delivered full year growth of 5% compared to a decline in the prior year. The strategic product within this portfolio, X3, grew by 12%, with particular success in the UKI where revenue grew by 17% and customer numbers grew by 41%. We are confident of continued growth of X3 and further progress in the Enterprise segment.

Small and Medium Businesses North America

Revenue has grown by 4% for the full year in this segment, compared with 4% in the prior year.

This segment continues to be a focus: some progress is notable with Sage 100 Cloud and Sage 300 Cloud products starting to gain momentum with software subscription revenue growing by 60% and 63% respectively. Sage Construction and Real Estate has also been a success, growing by 7% in the year and adding over 1,000 customers - a record for this part of the business.

Payments North America

Payments North America has remained flat year-on-year. Challenges in this segment reflect margin compression in line with industry trends and new account shortfall due to slower progress in marketing and the partner channel. In order to drive growth in FY17 we are now offering the power of the combination of Payments, Accounting and Payroll and therefore differentiating our value proposition by bundling these solutions, and offering new and updated product and process functionality. Payments marketing now has a separately dedicated team and is expected to significantly improve lead generation and referrals.

Progress of execution

Throughout FY16 we have executed on our transformation by driving improvements through each of our strategic pillars. There is strong evidence that our strategy is working, with continued improvements planned for FY17:

Customers for Life

Progress:

- We are building higher quality relationships with our customers through subscription. Software subscription revenue has increased by 32% and the number of software subscriptions has increased by 46% to just over one million.

- By providing excellent levels of customer service and the latest technology we continue to build up our contract renewal rates. The contract renewal rate has grown to 86% in the year, compared to 84% in FY15, with the best renewal rates in North America and Europe at 89% and 88% respectively.

- Cross-sell campaigns are starting to gain traction: in the UKI 37% of Sage 50 Accounts customers also have Sage 50 Payroll.

   -     Our NPS score measures customer satisfaction and has increased by 61% on the prior year. 

Focus:

- We will continue to focus on the move to subscription, scaling up cross-sell in FY17 to improve the average number of products held by our customers and implementation of our customer journey maps, which highlight how customers from start-up to scale-up to enterprise can choose Sage as their cloud accounting partner for life.

Winning in the Market

Progress:

- Our suite of cloud accounting products designed to win in the market is showing progress. X3 revenue grew by 18% in the year with 74% growth in the International region. Sage One paying subscriptions grew by 81% to 313,000, of which 61,000 were added in the UKI and 23,000 each in both Brazil and South Africa, representing evidence of Sage's international strength.

- Products continue to develop at pace. Sage One updates are available every two weeks, leading to over 1,500 design improvements and over 150 new or improved features in FY16.

- In July 2016 we hosted Sage Summit, the world's largest gathering of entrepreneurs. We had 15,000 registered attendees, generated one billion social impressions and over 3,000 media articles were written from the conference.

- Our digital marketing strategy is starting to deliver: we increased our social media following by 220%, leapfrogging our competitors, and tripled engagement with our content on social channels, as well as increasing our lead to conversion rate in Q4 - a trend we will continue to build upon.

- We have made significant progress implementing our web domain consolidation strategy seeing 14% growth in web traffic to all Sage properties and 77% growth in organic traffic to Sage.com.

Focus:

- FY17 will be a year of focus on execution of the 'Winning in the Market' cloud accounting product roadmaps in each country, for Sage One, Sage Live and X3 Cloud with significant upgrades and distribution planned for the products. Product roadmaps are now updated monthly, outlining country roll-out plans, major releases and key feature updates. In addition, we will scale up the Customer Business Centres (CBCs); take Sage Summit 'on the road' around major cities; and elevate Sage's brand as the popular cloud accounting choice for Business Builders. During FY17, Sage is planning 27 major cloud product launches across our geographies.

Revolutionise Business

Progress:

- We launched Pegg, the world's first accounting Chatbot at Sage Summit in July 2016 gaining over 9,000 new users to Sage in 125 different countries.

- We continued to build our ecosystem through Sage Marketplace, an online hub to access complementary partner applications. 215 ISV apps have been signed to Sage Marketplace during the year, of which 86 have been fully integrated.

- We have launched the Sage One mobile app and new versions of Sage One for Partners and Accountants as we continue to move our Sage One solutions on to our Global Accounting Core (GAC).

- Sage Live was developed in 26 weeks with early adopter customers contributing to the build of the product. Product updates are released on a bi-monthly basis and we now have over 600 customers, many of whom are 'live' following a rapid period of implementation.

- In Spain, a country that has not launched any new products since 2010, we are launching five major products in six months (Sage One GAC, Sage Live, Sage 50C and Sage 200C), all in local language and locally compliant based on the new, agile model of development.

Focus:

- During FY16 we continued to develop our Sage ecosystem with further expansion to be sustained throughout FY17. Partner-driven solutions will be available on Sage Marketplace for six of our growth products and the suite of ISV apps will continue to increase. Further innovation is planned for Chatbots, artificial intelligence, machine learning and data sciences.

Capacity for growth

Progress:

- We are measuring the return on our investment in go-to-market functions. Within the marketing department, the people cost to marketing expense ratio has decreased from 46:54 to 39:61, moving in line with IDC benchmarking.

- We have created greater capacity to reach prospects through the consolidation of our digital media strategy and a single worldwide media agency. This has enabled a more consistent approach to media, faster time to market and a 25% reduction in agency fees. The first year of implementation achieved a significant increase in the performance of demand related media investment, reflected in a 37% decrease in cost per enquiry.

- We have made some early changes in other areas of the go to market functions as we start to integrate areas of sales and marketing operations and reduce non quota carrying sales support roles.

- We have streamlined our property portfolio from 139 to 78 premises. Core Sage properties have been upgraded to provide an outstanding workplace for colleagues in Atlanta, Lawrenceville, London and Dublin.

- We are establishing the critical platforms for growth with our CBCs, digital marketing platforms, Sage partnership programme and our updated brand.

Focus:

During FY17 we will continue our focus on expanding the platform for sales and marketing to drive new customer acquisition. We will further leverage the power of our CBCs, which provide one touchpoint for the customer so we can coordinate leads from initial contact, selecting a product, through to aftersales success coaching. Our CBCs are currently located in Dublin and Atlanta and the same formula will be applied to other locations as we continue to roll-out this approach.

One Sage

Progress:

   -     We have reduced fragmentation and misalignment within our business: 

o We have continued to consolidate the Sage One towards a single code base;

o The new Operating Design has been rolled out around the world and provides a consistent operating model.

- Colleague engagement has increased with All Hands meetings and Sage TV broadcasting live to all colleagues, and Sage FY17 Kick-Offs, where each major Sage office around the world was visited by management meeting approximately 10,000 colleagues as well as customers, partners and accountants.

- We have increased our colleague engagement through Sage Foundation. 13,000 days were donated by Sage colleagues to volunteer through Sage Foundation in the year and 110 charities and non-profit partners globally benefited from grants awarded by the Foundation.

- To strive towards Excellence in Governance, we have introduced a suite of 56 refreshed policies to ensure our business remains fully committed to good governance throughout the transformation and beyond. In FY16 Sage was recognised in the top four of the FTSE 100 for governance in a study by the Institute of Directors.

- Goal setting has been aligned throughout Sage by Vision, Strategy, Goals, Measures (VSGM), with the CEO's FY17 objectives now cascaded down through the organisation, aligning colleague objectives to both leadership and the strategic pillars.

Focus:

- Further focus on the next phase of Excellence in Governance with the Sage Excellence in Controls programme and integrated business planning for FY17 and cultural change to encourage consistency.

Outlook

FY17 signals the start of phase two of our transformation to execute the strategy for Business Builders. We will build on the strong foundations built during phase one in FY16 as follows:

- Rigour in implementation of the country customer journey maps for C4L and Winning in the Market.

- Increased focus on new customer acquisition with our award winning cloud accounting products. This includes launching Sage Live in a further five countries with user experience improvements and new services for Sage Live for Accountants with Practice Management; increasing functionality in Sage One with improvements to banking, user experience, reporting and partnering with Accountants and shifting the product focus on X3 towards cloud-first development and subscription pricing. Sage One and Sage Live are both now sold and supported through CBCs.

- We will continue efficient investment in the marketing function to increase the number and conversion rate on marketing qualified leads and improve return on investment.

- Continuing the Capacity for Growth initiative, we will drive further opportunities for cost saving identified to be achieved in FY17 of at least GBP50m with an associated exceptional cost and payback of less than two years.

- Cost savings to be further reinvested into sales and marketing and product innovation to continue to drive new customer acquisition.

As we progress into Phase two of the transformation programme, our guidance for full-year FY17 is at least 6% revenue growth and at least 27% operating margin. Consistent with FY16 there is a planned strategic investment bias towards the first half of the year and therefore we expect margins to be lower than 27% in H117 and higher margin in H2 to achieve the blended 27% margin for the full year. With the front-load investment in growth in H117, we anticipate stronger H2 growth and accelerating momentum as we exit FY17.

Chief Financial Officer's review

Group performance

The Group achieved revenue growth of 6.1% (FY15: 6.0%) and an operating profit margin of 27.2% (FY15: 26.5%).

The quality of growth is demonstrated by recurring revenue growth of 10.4% (FY15: 9.0%) including growth in software subscription revenue of 32% (FY15: 29%).

Organic figures neutralise the impact of foreign currency fluctuations and exclude the contribution from current and prior period acquisitions when relevant. A reconciliation of operating profit to statutory operating profit is shown on page 14.

Statutory performance has been impacted by movements in key exchange rates during the year, particularly in South Africa and Brazil, combined with exchange rate re-alignment following the EU referendum in Sterling against Euro and US Dollar translation. Statutory figures also include the contribution of acquisitions and disposals.

Revenue

 
                                   STATUTORY                                         ORGANIC 
                 ---------------------------------------------  ------------------------------------------------- 
                     FY16            FY15            Change            FY16               FY15           Change 
---------------  -----------  ------------------  ------------  -----------------  -----------------  ----------- 
 Europe              GBP827m             GBP753m          +10%            GBP827m            GBP776m          +7% 
 North 
  America            GBP535m             GBP477m          +12%            GBP535m            GBP513m          +4% 
 International       GBP207m             GBP206m           +1%            GBP205m            GBP189m          +8% 
---------------  -----------  ------------------  ------------  -----------------  -----------------  ----------- 
 Group             GBP1,569m           GBP1,436m           +9%          GBP1,567m          GBP1,477m          +6% 
---------------  -----------  ------------------  ------------  -----------------  -----------------  ----------- 
 

Operating profit

 
               STATUTORY                        ORGANIC 
          ------------------  ------------------------------------------- 
              FY16      FY15          Change      FY16      FY15   Change 
--------  --------  --------  --------------  --------  --------  ------- 
 Group     GBP300m   GBP297m             +1%   GBP427m   GBP391m    +9.2% 
 
 Margin      19.1%     20.7%     *    160bps     27.2%     26.5%   +70bps 
--------  --------  --------  --------------  --------  --------  ------- 
 
 

The Group achieved full year organic operating profit margin of 27.2% (FY15: 26.5%). The current year statutory operating profit is stated after non-recurring costs incurred relating to business transformation and recurring costs relating to amortisation of acquisition related intangible assets and other acquisition related charges.

FY16 has been a key year of transformation with significant progress made in delivering cost savings in G&A. During the year, savings of GBP51m of G&A were realised, which were fully reinvested in our go-to-market functions of sales and marketing. An associated exceptional cost of GBP110m has also been recognised in the year, with both the exceptional cost and the associated saving broadly in line with guidance. Of the GBP110m exceptional charge, GBP76m relates to G&A and GBP34m to go-to-market functions. There is a GBP2m non-recurring credit in relation to the Archer litigation claim.

We have identified further annualised cost saving opportunities of at least GBP50m for FY17 which will create a further exceptional expense with a target payback period of under two years.

Revenue mix

Segmental reporting

Consistent with our FY15 results, the business is split into three regions: Europe, North America and International.

 
                           RECURRING REVENUE         PROCESSING REVENUE             SSRS REVENUE 
--------------------  --------------------------  ------------------------  ---------------------------- 
       ORGANIC          FY16      FY15    Change   FY16     FY15    Change   FY16     FY15      Change 
--------------------  ---------  -------  ------  -------  -------  ------  -------  -------  ---------- 
                                                                                                *    7% 
 Europe                 GBP642m  GBP582m    +10%   GBP36m   GBP32m    +12%  GBP149m  GBP161m 
                                                                                                *    8% 
 North America          GBP308m  GBP284m     +9%  GBP157m  GBP153m     +3%   GBP70m   GBP76m 
 
 International          GBP142m  GBP123m    +16%   GBP11m    GBP7m    +50%   GBP52m   GBP59m    *    12% 
--------------------  ---------  -------  ------  -------  -------  ------  -------  -------  ---------- 
                                                                                                *    8% 
 Group                GBP1,092m  GBP989m     10%  GBP204m  GBP192m     +6%  GBP271m  GBP296m 
 % of total revenue         70%      67%              13%      13%              17%      20% 
--------------------  ---------  -------  ------  -------  -------  ------  -------  -------  ---------- 
 

Recurring revenue

The Group delivered recurring revenue growth of 10% (FY15: 9%), driven by the year-on-year increase in subscription revenue of 32% (FY15: 29%). This growth represents the continuing planned transition from licensing to higher quality subscription revenue.

Contract renewal rates have reached 86% (FY15: 84%) with subscription contract renewal rates now over 90%. Recurring revenue now represents 70% of Group revenue (FY15: 67%).

Processing revenue

Processing revenue has grown by 6% (FY15: 2%), reflecting strong performance in payroll processing and an increase in Sage Pay revenue in the UKI, offset by flat growth in Payments North America.

SSRS revenue

SSRS revenue declined by 8% (FY15: decline of 1%) in line with the continued transition to subscription based revenue, offset slightly by growth in Professional Services of 2% and Training of 7%

Regional performance - Europe

 
 ORGANIC REVENUE GROWTH    FY16   FY15 
------------------------  -----  ----- 
 UK & Ireland               +7%    +7% 
 France                     +6%    +5% 
 Spain                      +7%    +3% 
 Germany                    +7%    +4% 
 Rest of Europe             +3%    +1% 
------------------------  -----  ----- 
 Europe                     +7%    +5% 
------------------------  -----  ----- 
 

Revenue in Europe grew by 7% in the year (FY15: 5%). Within Europe, there were strong results in UKI, France, Spain and Germany which all delivered growth in excess of the Group growth rate, balanced by modest growth in Poland and flat performance in Switzerland, our smaller European entities.

Europe delivered recurring revenue growth of 10%, of which software subscription revenue grew by 28% with an overall contract renewal rate of 88%. The region continues to deliver on the transition to a recurring revenue model driving growth through the installed base.

Processing revenue grew by 12% in Europe (FY15: 9%) largely due to the growth in Sage Pay in the UKI.

SSRS revenue declined by 7% (FY15: decline of 4%) due to the continued planned decline in licences, offset by growth in upgrades to modernised products and professional services linked to X3 'big deals' in France.

X3 revenue grew by 12% in the region, with double digit growth in UKI, France and Spain and an increase of 22% in X3 customer numbers in the region.

Sage One paying subscriptions in Europe grew by 62% demonstrating further momentum of the product footprint.

The focus in Europe in FY17 will be to drive further revenue growth through new customer acquisition.

UK & Ireland - strong growth driven by C4L

UKI revenue grew by 7% (FY15: 7%) in the year, driving growth through the Customer for Life strategy. Retention rates have now risen to 86%. Within recurring revenue, software subscription revenue grew by 39% driven by successes in Sage 50 Payroll and especially in Sage 50 Accounts which delivered triple digit subscription revenue growth as the solution continues to drive revenue growth through ever-increasing functionality.

The UKI also delivered strong performance on X3 with 17% revenue growth in the year, both due to new customer acquisition and migration and implementation of the customer journey map.

Sage One paying subscriptions in the UKI grew by 66% driven mainly by the Accountants channel.

Processing growth of 11% was driven by the increase in Sage Pay due to growth of e-commerce within the UKI and an increase in customers.

SSRS decline of 13% reflects the planned transition to subscription.

France - Success in i7 upgrades and X3

In France, revenue grew by 6% (FY15: 5%). Recurring revenue growth of 8% is below Group growth due to the early pace of subscription in the country (recurring revenue represents 85% of revenue), with software subscription growth of 14% in the year.

During FY16, the i7 upgrade delivered revenue increases due to successful customer experience, cross-sell and up-sell campaigns with scope to further increase revenue into FY17.

X3 has also been a success in France: X3 customer numbers grew by 28%, now representing 51% of Group X3 customers. France also had success targeting larger deals, winning 20 with a revenue per contract in excess of GBP100k.

The decline in SSRS reflects transition to subscription, offset by SRS growth for professional services and training to implement X3.

Spain - strong subscription revenue growth

Revenue growth of 7% (FY15: 3%) was driven by a growth in software subscription revenues of 52%. Improvements in retention rates were driven through customer experience campaigns and successful targeting of the existing base with cross-sell and up-sell.

Spanish local growth products, Contaplus and Murano, both remain popular delivering double digit growth.

Germany - strong subscription revenue growth

Germany delivered revenue growth of 7% (FY15: 4%). From April 2016, all new contracts signed in Germany are done so on subscription which, combined with bundling propositions, has led to an increase in software subscription revenue of 48%. OfficeLine, the flagship local product in Germany has grown revenue by 15% in the year.

Regional performance - North America

 
 ORGANIC REVENUE GROWTH    FY16   FY15 
------------------------  -----  ----- 
 North America              +4%    +4% 
------------------------  -----  ----- 
 

North America delivered revenue growth of 4% (FY15: 4%) with recurring revenue growth of 9% (FY15: 9%) and processing revenue growth of 3% (FY15: decline of 1%) offset by a decline in SSRS of 8% (FY15: decline of 5%).

Growth in North America was below Group growth of 6%, partly due to flat revenue within the payments business. Excluding payments revenues, year-on-year growth in North America was 6%.

Recurring revenue growth of 9% includes an increase in software subscription revenue of 84%. There has been strong performance in the year from Sage 50 US and Sage 50 Canada, both of which achieved triple digit growth in subscription revenue with customers benefiting from functionally-rich products and increased flexibility through cloud-based solutions. Canada also drove growth through success in Sage Drive and mobile invoicing functionality.

The strong growth in subscription in the region shows positive signs that recurring growth rates can continue to increase. Focus for FY17 will be to drive further growth from new customer acquisition to reduce reliance on the installed base.

Sage One subscriptions grew by 65% year-on-year, driven by Accountant referrals.

X3 growth of 7% in the year reflects a modest start to the year, but a strong second half which grew by 18% as the product begins to gain momentum through new leadership, improved sales and marketing alignment, pipeline growth and a focus on larger deals.

Processing revenue growth of 3% reflects strong growth in payroll processing of 25% due to licensee acquisitions and new customer additions. Payments revenue remained flat year-on-year reflecting challenges in margin compression in line with industry trends and new account shortfall due to slower progress in the partner channel and in marketing. In order to drive growth in this segment we are now differentiating our product by bundling payments, payroll and accounting, offering updated functionality and focusing marketing to improve lead generation and referrals.

SSRS revenue fell by 8% in the year as licence based customers continued the planned transition to subscription.

Regional performance - International

 
 ORGANIC REVENUE GROWTH          FY16   FY15 
------------------------  -----------  ----- 
 Africa                          +19%   +16% 
 Brazil                          +12%    +8% 
 Australia                        +3%    +5% 
 
 Middle East and Asia        *    18%   +33% 
------------------------  -----------  ----- 
 International                    +8%   +14% 
------------------------  -----------  ----- 
 

Organic revenue in the International region grew by 8% year-on-year (FY15: 14%), with recurring revenue growth of 16% (FY15: 14%) and processing revenue growth of 50% (FY15: 18%), offset by a decline in SSRS of 12% (FY15: growth of 13%).

Growth in the region has been driven by strong performance in Brazil and South Africa, both of which have had success in new customer acquisition through Sage One and X3, balanced by a decline in revenue in Asia.

Africa - winning in the market with X3 and Sage One

Organic revenue growth of 19% reflects double digit growth across recurring, processing and SSRS revenue streams. Africa's revenue growth is driven by new customer acquisition with a 77% growth in X3 revenue and 71% growth in Sage One revenue, with Sage One paying subscriptions increasing by 23,000 in the year.

Recurring revenue growth is driven by a 32% increase in software subscription revenue with triple digit software subscription revenue growth in X3 and its two local growth products, Sage Evolution ERP and Sage VIP People HRIS.

Organic processing revenue growth of 27% reflects strong performance in payroll processing.

Organic SSRS revenue grew by 12% due to X3 licence revenue growth.

Brazil - resilient software growth despite tough economic conditions

Brazil's revenue grew by 12% reflecting a 14% increase in recurring revenue and a 1% increase in SSRS, achieving high revenue growth despite recession in the country where GDP declined by 4%. This highlights the indispensable nature of Sage to support Business Builders during challenging economic times. New customer acquisition has driven the growth in recurring revenue: focus has been successfully shifted during the year to drive sales internally rather than through the Accountant network, with the product gaining pace and 10,000 units added in October alone.

As we introduced X3 into the Brazilian market and signed up business partners during the year, we have now secured 41 customers (FY15: 4).

The slight growth in SSRS reflects X3 licence sales offset by the trend to transition customers to subscription.

Australia, Middle East and Asia

In Australia, revenue growth of 3% was slow, but this does not reflect success in Sage One which grew by 12,000 units in the year mainly through the Accountants channel, and in professional services which grew by 22% due to X3 implementations.

Middle East and Asia revenue declined by 18% reflecting 17% growth in the Middle East, offset by decline in Malaysia and Singapore. Declining revenue in Asia represents a one-off revenue gain in FY15 due to legislative change in Malaysia in the prior year and a lack of new product introductions which will be addressed in FY17. Following the introduction of Blair Crump as Sage President and the reorganisation of regional management, we are confident we have the leadership in place to drive growth in Asia.

Financial review

 
                                                         FY16                                  FY15 
 ORGANIC TO STATUTORY                     Revenue   Operating profit    Margin     Revenue   Operating profit   Margin 
 RECONCILIATIONS 
 Organic                                GBP1,567m             GBP427m    27.2%   GBP1,477m            GBP391m    26.5% 
 Organic adjustments(1)                     GBP2m                   -                GBP3m              GBP1m 
------------------------------------  -----------  ------------------  -------  ----------  -----------------  ------- 
 Underlying                             GBP1,569m             GBP427m    27.2%   GBP1,480m            GBP392m    26.5% 
------------------------------------  -----------  ------------------  -------  ----------  -----------------  ------- 
 Impact of foreign exchange(2)                  -                   -             (GBP44m)           (GBP12m) 
------------------------------------  -----------  ------------------  -------  ----------  -----------------  ------- 
 Underlying (as reported)               GBP1,569m             GBP427m    27.2%   GBP1,436m            GBP380m    26.5% 
------------------------------------  -----------  ------------------  -------  ----------  -----------------  ------- 
 Recurring items(3)                             -            (GBP19m)                    -           (GBP21m) 
 Non-recurring items(4)                         -           (GBP108m)                    -           (GBP62m) 
------------------------------------  -----------  ------------------  -------  ----------  -----------------  ------- 
 Statutory                              GBP1,569m             GBP300m    19.1%   GBP1,436m            GBP297m    20.7% 
------------------------------------  -----------  ------------------  -------  ----------  -----------------  ------- 
 

(1) Organic adjustments comprise contributions from acquisitions, disposals and assets held for sale of standalone businesses.

(2) Impact of retranslating FY15 results at FY16 average rates.

(3) Recurring items comprise amortisation of acquired intangible assets, acquisition-related items and fair value adjustments.

(4) Non-recurring items comprise items that management judge to be one-off or non-operational including business transformation costs.

Revenue

Statutory revenue grew by 9% to GBP1,569m, reflecting organic growth, combined with foreign exchange movements experienced throughout the year. The impact of foreign exchange of GBP44m in FY15 reflects a currency tailwind following the EU referendum. The average exchange rates used to translate the consolidated income statement for the year are set out on page 16.

Operating profit

Organic operating profit increased by 9% to GBP427m (FY15: GBP392m) in line with revenue and the organic operating profit margin increased by 0.7% to 27.2% in line with guidance issued in FY15. Statutory operating profit increased by GBP3m, although the operating profit margin fell by 1.6%.

Adjustments between underlying and statutory operating profit

Non-recurring items separated from underlying operating profit of GBP427m include GBP110m of non-recurring costs in relation to the Business Transformation comprised of people organisation charges of GBP51m, net property exit costs of GBP40m and other directly attributable costs of GBP19m, offset by a GBP2m credit in relation to the Archer litigation claim. Recurring items of GBP19m represents amortisation of acquisition related intangible assets and other acquisition related charges.

Net finance cost

The statutory net finance cost for the year was GBP25m (2015: GBP21m) and the underlying net finance cost was GBP22m (2015: GBP21m). The difference between underlying and statutory net finance costs for the year reflects a fair value adjustment to a debt related instrument and FX movements on intercompany balances.

Taxation

The statutory income tax expense was GBP67m (FY15: GBP82m). The effective tax rate on statutory profit before tax was 24% (FY15: 30%). The FY15 statutory tax rate included exceptional impairment charges which were not deductible for tax purposes. As there are no similar items in the current year, the FY16 statutory tax rate has reduced.

The effective tax rate on underlying profit before tax was 26% (FY15: 25%). The underlying tax rate has increased in the period as the FY15 rate included one-off credits which are not recurring in FY16.

Earnings per share

Underlying basic earnings per share increased by 9% to 27.84p (FY15: 25.54p) and statutory basic earnings per share increased to 19.28p (FY15: 18.11p) due to increased operating profit and a lower effective tax rate.

Cash flow and net debt

 
 CASH FLOW                                       FY16              FY15 
----------------------------------  -----------------  ---------------- 
 Underlying operating                         GBP427m           GBP392m 
  profit 
 Exchange rate translation 
  movements                                         -             (12m) 
----------------------------------  -----------------  ---------------- 
 Underlying operating                         GBP427m           GBP380m 
  profit (as reported) 
 Non-recurring items                         (GBP58m)                 - 
 Depreciation/amortisation/profit              GBP30m            GBP29m 
  on disposal 
 Share-based payments                           GBP8m             GBP9m 
 Working capital and                         (GBP10m)             GBP5m 
  balance sheet movements 
 Exchange rate translation                      GBP1m           (GBP5m) 
  movements 
 Statutory cash flow                          GBP398m           GBP419m 
  from operating activities 
 Net interest paid                           (GBP20m)          (GBP18m) 
 Tax paid                                    (GBP92m)          (GBP85m) 
 Net capital expenditure                     (GBP32m)          (GBP20m) 
----------------------------------  -----------------  ---------------- 
 Free cash flow                               GBP254m           GBP296m 
----------------------------------  -----------------  ---------------- 
 
 
 CASH FLOW                                                               FY16       FY15 
 Statutory cash flow from operating activities                        GBP398m    GBP419m 
 Non-recurring cash items                                              GBP58m          - 
 Net capital expenditure                                             (GBP32m)   (GBP20m) 
 Eliminate exchange rate translation movements                          GBP1m      GBP5m 
------------------------------------------------  ---------------------------  --------- 
 Underlying cash flow from operating activities                       GBP425m    GBP403m 
------------------------------------------------  ---------------------------  --------- 
 Underlying cash conversion(1)                                           100%       106% 
------------------------------------------------  ---------------------------  --------- 
 

(1) Refer to Appendix II on page 18 for information on Non-GAAP measures.

The Group remains cash generative with underlying cash flows from operating activities of GBP425m, which represents strong underlying cash conversion of 100%.

A total of GBP145m was returned to shareholders through ordinary dividends paid. Net debt stood at GBP397m at 30 September 2016 (30 September 2015: GBP425m).

Treasury management

The Group continues to be able to borrow at competitive rates and currently deems this to be the most effective means of raising finance. The current Group's syndicated bank multi-currency Revolving Credit Facility (RCF), expires in June 2019 with facility levels of GBP614m (US$551m and EUR218m tranches). There were no drawings on the RCF at 30 September 2016 (FY15: GBP82m).

Total USPP loan notes at 30 September 2016 were GBP575m (US$650m and EUREUR85m), (2015: GBP525.4m, US$700m and EUREUR85m). Approximately GBP35m (US$50m) of USPP borrowings were repaid in March 2016. This repayment was funded by free cash flow.

Foreign exchange

The Group does not hedge foreign currency profit and loss translation exposures and the statutory results are therefore impacted by movements in exchange rates.

The average rates used to translate the consolidated income statement and to neutralise foreign exchange in prior year underlying and organic figures are as follows:

 
 AVERAGE EXCHANGE RATES       FY16    FY15      Change 
  (EQUAL TO GBP) 
--------------------------  ------  ------  ---------- 
 
 Euro (EUR)                   1.28    1.35     *    5% 
 
 US Dollar ($)                1.42    1.54     *    8% 
 South African Rand (ZAR)    21.05   18.55        +13% 
 
 Australian Dollar (A$)       1.94    1.97     *    2% 
 Brazilian Real (R$)          5.18    4.64        +12% 
--------------------------  ------  ------  ---------- 
 

Capital structure and dividend

With consistent and strong cash flows, the Group retains considerable financial flexibility going forward. The Board's main strategic policy remains an acceleration of growth, both organically and through targeted acquisitions. The growth underpins the Board's sustainable, progressive dividend policy with surplus cash being returned to shareholders from time to time. Consistent with this policy, the Board is proposing an 8% increase in the total ordinary dividend per share for the year to 14.15p per share (FY15: 13.10p per share). The ordinary dividend for the year is covered two times by underlying earnings per share.

Appendix I - Key Performance Indicators ("KPIs") and other measures

 
                                                                                                        FY16      FY15 
--------------------------------------  ----------------------------------------------------------  --------  -------- 
 STRATEGIC KPIs                          KPI DESCRIPTION 
--------------------------------------  ----------------------------------------------------------  --------  -------- 
                                         As we focus on providing exceptional customer 
                                          experiences, we track the response of our customers 
                                          by measuring the number of contracts successfully 
 Customers for life:                      renewed for the last twelve months as a 
  Contract renewal rate                   percentage of those that were due for renewal.                 86%       84% 
--------------------------------------  ----------------------------------------------------------  --------  -------- 
 Winning in the market:                  The number of paying subscriptions for our portfolio of 
  Adoption of Sage One                    Sage One products.                                         313,000   173,000 
--------------------------------------  ----------------------------------------------------------  --------  -------- 
 Winning in the market:                  The percentage increase in underlying revenue derived 
  Adoption of Sage X3                     from Sage X3.                                                  18%       11% 
--------------------------------------  ----------------------------------------------------------  --------  -------- 
 Revolutionise business:                 Our latest technologies are delivered to customers via      GBP511m   GBP381m 
 Annualised software subscription base   software subscription relationships 
 ("ASB")                                 which drives growth in the ASB, calculated as the amount 
                                         of organic software subscription 
                                         revenue recorded in the last month of the period 
                                         multiplied by 12. 
--------------------------------------  ----------------------------------------------------------  --------  -------- 
                                         Investing for growth is enabled by releasing efficiencies 
                                          in General and Administrative ("G&A") 
                                          expenses. We track progress by expressing G&A as a 
 Capacity for growth:                     percentage of revenue (both on an organic 
  G&A%                                    basis).                                                      16.5%     18.7% 
--------------------------------------  ----------------------------------------------------------  --------  -------- 
 One Sage:                               Doing business the right way is important at Sage. Giving    13,000       N/A 
  Foundation Days                        back to the community through Sage 
                                         Foundation allows our colleagues to volunteer to work 
                                         with charitable causes. This is the 
                                         first year we have had a quantitative measure of One Sage 
                                         which recognises the importance 
                                         of Sage Foundation within our organisation 
--------------------------------------  ----------------------------------------------------------  --------  -------- 
 
 FINANCIAL DRIVERS                       KPI DESCRIPTION                                                FY16      FY15 
--------------------------------------  ----------------------------------------------------------  --------  -------- 
                                         Organic revenue neutralises the impact of foreign 
                                          exchange in prior period figures and excludes 
                                          the contribution of current and prior period 
                                          acquisitions, disposals and assets held for sale 
 Organic revenue growth                   of standalone businesses.                                     6.1%      6.0% 
--------------------------------------  ----------------------------------------------------------  --------  -------- 
                                         Organic operating profit excludes: 
                                           *    Recurring items including amortisation of acquired 
                                                intangible assets, acquisition-related items and f 
                                          air 
                                                value adjustments; 
 
 
                                           *    Non-recurring items that management judge to be 
                                                one-off or non-operational; and 
 
 
                                           *    The contribution of current and prior period 
                                                acquisitions, disposals and assets held for sale o 
                                          f 
                                                standalone businesses. 
 
 
                                          The impact of foreign exchange is neutralised in prior 
 Organic operating profit margin          period figures.                                              27.2%     26.5% 
--------------------------------------  ----------------------------------------------------------  --------  -------- 
                                         Underlying basic EPS is defined as underlying profit 
                                          after tax divided by the weighted average 
                                          number of ordinary shares in issue during the period, 
                                          excluding those held as treasury shares. 
                                          Underlying profit after tax is defined as profit 
                                          attributable to owners of the parent excluding: 
                                           *    Recurring items including amortisation of acquired 
                                                intangible assets, acquisition-related items, fair 
                                                value adjustments and imputed interest; and 
 
 
                                           *    Non-recurring items that management judge to be 
                                                one-off or non-operational. 
 
 
                                          All of these adjustments are net of tax. The impact of 
                                          foreign exchange is neutralised in 
 Underlying basic EPS growth              prior period figures.                                         9.0%     12.6% 
--------------------------------------  ----------------------------------------------------------  --------  -------- 
                                         Underlying cash conversion is underlying cash flow from 
                                          operating activities divided by underlying 
                                          operating profit. Underlying cash flow from operating 
                                          activities is statutory cash flow from 
                                          operating activities less net capital expenditure and 
                                          adjusted for movements on foreign exchange 
 Underlying cash conversion               rates and non-recurring cash items.                           100%      106% 
--------------------------------------  ----------------------------------------------------------  --------  -------- 
                                         The net value of cash less borrowings expressed as a 
                                          multiple of rolling 12-month EBITDA. 
                                          EBITDA is defined as earnings before interest, tax, 
                                          depreciation, amortisation of acquired 
                                          intangible assets, acquisition-related items, fair value 
                                          adjustments and non-recurring items 
 Net debt leverage                        that management judge to be one-off or non-operational.      0.9:1     1.0:1 
--------------------------------------  ----------------------------------------------------------  --------  -------- 
 
 
                   Statutory operating profit for the last twelve months excluding non-recurring items 
                    that management 
                    judge to be one-off or non-operational, expressed as a multiple of finance costs 
                    excluding 
 Interest cover     imputed interest for the same period.                                                   20x    17x 
----------------  ---------------------------------------------------------------------------------------  ----  ----- 
                   Underlying earnings per share (as reported) divided by the full year dividend per 
 Dividend cover     share.                                                                                  2.0   1.9x 
----------------  ---------------------------------------------------------------------------------------  ----  ----- 
 

Appendix II - Non-GAAP measures

 
     MEASURE                          DESCRIPTION                                 WHY WE USE IT 
-------------------------------  ------------------------------------------  ----------------------------------------- 
     Underlying                       Prior period underlying measures are        Underlying measures allow management 
                                      retranslated at the current year            and investors to compare performance 
                                      exchange rates to neutralise                without the potentially 
                                      the effect of currency fluctuations.        distorting effects of foreign 
                                                                                  exchange movements, one-off items or 
                                      Underlying operating profit excludes:       non-operational items. 
                                      -- Recurring items: 
                                      -- Amortisation of acquired                 By including part-period 
                                      intangible assets;                          contributions from acquisitions, 
                                      -- Acquisition-related items;               disposals and assets held for sale 
                                      -- Fair value adjustments on                of standalone businesses in the 
                                      non-debt-related financial                  current and/or prior periods, the 
                                      instruments and foreign currency            impact of M&A decisions 
                                      movements                                   on earnings per share growth can be 
                                      on intercompany debt balances; and          evaluated. 
 
                                      -- Non-recurring items that 
                                      management judge are one-off or 
                                      non-operational 
 
                                      Underlying profit before tax 
                                      excludes: 
                                      -- All the items above; and 
                                      -- Imputed interest; and 
                                      -- Fair value adjustments on 
                                      debt-related financial instruments. 
 
                                      Underlying profit after tax and 
                                      earnings per share excludes: 
                                      -- All the items above net of tax. 
-------------------------------  ------------------------------------------  ----------------------------------------- 
     Organic                          In addition to the adjustments made         Organic measures allow management 
                                      for underlying measures, organic            and investors to understand the 
                                      measures exclude the                        like-for-like performance 
                                      contribution from acquisitions,             of the business. 
                                      disposals and assets held for sale of 
                                      standalone businesses 
                                      in the current and prior period. 
                                      Acquisitions and disposals which 
                                      occurred close to the start 
                                      of the opening comparative period 
                                      where the contribution impact would 
                                      be immaterial are not 
                                      adjusted. 
-------------------------------  ------------------------------------------  ----------------------------------------- 
     Underlying cash conversion       Underlying cash conversion is               Underlying cash conversion informs 
                                      underlying cash flow from operating         management and investors about the 
                                      activities divided by underlying            cash operating cycle 
                                      operating profit. Underlying cash           of the business and how efficiently 
                                      flow from operating activities is           operating profit is converted into 
                                      statutory cash flow from                    cash. 
                                      operating activities less net capital 
                                      expenditure and adjusted for 
                                      movements on foreign exchange 
                                      rates and non-recurring cash items. 
-------------------------------  ------------------------------------------  ----------------------------------------- 
     Underlying (as reported)         Where prior period underlying               This measure is used to report 
                                      measures are included without               comparative figures for external 
                                      retranslation at current period             reporting purposes where it 
                                      exchange rates, they are labelled as        would not be appropriate to 
                                      underlying (as reported).                   retranslate. For instance, on the 
                                                                                  face of primary financial 
                                                                                  statements. 
-------------------------------  ------------------------------------------  ----------------------------------------- 
 
 
     Revenue Type                                          DESCRIPTION 
----------------------------------------------------  ---------------------------------------------------------------- 
     Recurring revenue                                     Recurring revenue is revenue earned from customers for the 
                                                           provision of a good or service, 
                                                           where risks and rewards are transferred to the customer 
                                                           over the term of a contract, with 
                                                           the customer being unable to continue to benefit from the 
                                                           full functionality of the good or 
                                                           service without ongoing payments. Recurring revenue 
                                                           includes both software subscription revenue 
                                                           and maintenance and service revenue. 
----------------------------------------------------  ---------------------------------------------------------------- 
     Software subscription revenue                         Subscription revenue is revenue earned from customers for 
                                                           the provision of a good or service, 
                                                           where the risk and rewards are transferred to the customer 
                                                           over the term of a contract. In 
                                                           the event that the customer stops paying, they lose the 
                                                           legal right to use the software and 
                                                           the Company has the ability to restrict the use of the 
                                                           product or service. (Also known as 
                                                           'Pay to play'). 
----------------------------------------------------  ---------------------------------------------------------------- 
     Software and software related services ("SSRS")       SSRS revenue is for goods or services where the entire 
                                                           benefit is passed to the customer at 
                                                           the point of delivery. It comprises revenue for software or 
                                                           upgrades sold on a perpetual license 
                                                           basis and software related services, including hardware 
                                                           sales, professional services and training. 
----------------------------------------------------  ---------------------------------------------------------------- 
     Processing revenue                                    Processing revenue is revenue earned from customers for the 
                                                           processing of payments or where 
                                                           Sage colleagues process our customers' payroll. 
----------------------------------------------------  ---------------------------------------------------------------- 
 

Consolidated income statement

For the year ended 30 September 2016

 
                                                                         Underlying 
                                   Underlying  Adjustments  Statutory   as reported   Adjustments  Statutory 
                                         2016         2016       2016          2015          2015       2015 
                             Note        GBPm         GBPm       GBPm          GBPm          GBPm       GBPm 
===========================  ====  ==========  ===========  =========  ============  ============  ========= 
Revenue                       2       1,569.1            -    1,569.1       1,435.5             -    1,435.5 
Cost of sales                         (103.0)            -    (103.0)        (86.7)             -     (86.7) 
===========================  ====  ==========  ===========  =========  ============  ============  ========= 
Gross profit                          1,466.1            -    1,466.1       1,348.8             -    1,348.8 
Selling and administrative 
 expenses                           (1,039.1)      (126.6)  (1,165.7)       (968.9)        (82.7)  (1,051.6) 
Operating profit              2         427.0      (126.6)      300.4         379.9        (82.7)      297.2 
Share of loss 
 of an associate                        (0.4)        (0.6)      (1.0)             -             -          - 
Finance income                            2.4          2.7        5.1           2.2             -        2.2 
Finance costs                          (24.1)        (5.9)     (30.0)        (23.6)             -     (23.6) 
===========================  ====  ==========  ===========  =========  ============  ============  ========= 
Profit before 
 income tax                             404.9      (130.4)      274.5         358.5        (82.7)      275.8 
Income tax expense            4       (105.1)         38.2     (66.9)        (90.3)           8.8     (81.5) 
===========================  ====  ==========  ===========  =========  ============  ============  ========= 
Profit for the 
 period                                 299.8       (92.2)      207.6         268.2        (73.9)      194.3 
===========================  ====  ==========  ===========  =========  ============  ============  ========= 
 
Profit attributable 
 to: 
Owners of the 
 parent                                 299.8       (92.2)      207.6         268.2        (73.9)      194.3 
 
Earnings per share 
 attributable to 
 the owners of 
 the parent (pence) 
Basic                         6        27.84p                  19.28p        25.00p                   18.11p 
Diluted                       6        27.67p                  19.16p        24.85p                   18.00p 
===========================  ====  ==========  ===========  =========  ============  ============  ========= 
 

Consolidated statement of comprehensive income

For the year ended 30 September 2016

 
                                                                                2016    2015 
                                                                                GBPm    GBPm 
=============================================================================  =====  ====== 
Profit for the period                                                          207.6   194.3 
Other comprehensive income/(expense) for the period: 
Items that will not be reclassified to profit or loss: 
Actuarial loss on post-employment benefit obligations                          (2.2)   (4.8) 
Deferred tax credit on actuarial loss on post-employment benefit obligations     0.8     0.6 
                                                                               (1.4)   (4.2) 
=============================================================================  =====  ====== 
Items that may be reclassified to profit or loss: 
Deferred tax credit on foreign currency movements                                2.6       - 
Exchange differences on translating foreign operations                         117.1  (23.2) 
                                                                               119.7  (23.2) 
=============================================================================  =====  ====== 
 
Other comprehensive income/(expense) for the period, net of tax                118.3  (27.4) 
=============================================================================  =====  ====== 
 
Total comprehensive income for the period                                      325.9   166.9 
 
Total comprehensive income for the period attributable to: 
Owners of the parent                                                           325.9   166.9 
=============================================================================  =====  ====== 
 

The notes on pages 25 to 36 form an integral part of this condensed consolidated report.

Consolidated balance sheet

As at 30 September 2016

 
 
 
                                                                      2016                  2015 
                                                          Note        GBPm                  GBPm 
=======================================================  =====  ==========  ==================== 
 Non-current assets 
 Goodwill                                                  7       1,658.5               1,446.0 
 Other intangible assets                                   7         109.3                 105.5 
 Property, plant and equipment                             7         123.4                 122.7 
 Investment in an associate                                            9.0                     - 
 Other financial assets                                                2.7                     - 
 Deferred income tax assets                                           58.4                  34.2 
                                                                   1,961.3               1,708.4 
=======================================================  =====  ==========  ==================== 
 Current assets 
 Inventories                                                           2.1                   2.0 
 Trade and other receivables                                         419.5                 320.9 
 Current income tax asset                                              7.9                     - 
 Cash and cash equivalents (excluding bank overdrafts)     10        264.5                 263.4 
 Assets classified as held for sale                                    1.0                     - 
=======================================================  =====  ==========  ==================== 
                                                                     695.0                 586.3 
=======================================================  =====  ==========  ==================== 
 
 Total assets                                                      2,656.3               2,294.7 
=======================================================  =====  ==========  ==================== 
 
 Current liabilities 
 Trade and other payables                                          (350.5)               (311.2) 
 Current income tax liabilities                                     (20.7)                (31.4) 
 Borrowings                                                         (43.3)                (33.6) 
 Provisions                                                         (37.6)                 (9.9) 
 Deferred income                                                   (535.8)               (436.5) 
 Liabilities classified as held for sale                             (0.4)                     - 
=======================================================  =====  ==========  ==================== 
                                                                   (988.3)               (822.6) 
=======================================================  =====  ==========  ==================== 
 
 Non-current liabilities 
 Borrowings                                                        (534.4)               (571.4) 
 Post-employment benefits                                           (25.3)                (18.7) 
 Deferred income tax liabilities                                    (13.2)                 (7.3) 
 Provisions                                                         (29.4)                (10.4) 
 Trade and other payables                                            (7.5)                     - 
 Deferred income                                                     (4.9)                 (2.2) 
                                                                   (614.7)               (610.0) 
=======================================================  =====  ==========  ==================== 
 
 Total liabilities                                               (1,603.0)             (1,432.6) 
=======================================================  =====  ==========  ==================== 
 Net assets                                                        1,053.3                 862.1 
=======================================================  =====  ==========  ==================== 
 
 Equity attributable to owners of the parent 
 Ordinary shares                                           9          11.8                  11.8 
 Share premium                                             9         544.4                 541.2 
 Other reserves                                                      186.6                  66.9 
 Retained earnings                                                   310.5                 242.2 
=======================================================  =====  ==========  ==================== 
 
 Total equity                                                      1,053.3                 862.1 
-------------------------------------------------------  -----  ----------  -------------------- 
 

Consolidated statement of changes in equity

For the year ended 30 September 2016

 
                                                                            Attributable to owners 
                                                                                 of the parent 
=============================================================  ================================================= 
                                                               Ordinary     Share      Other   Retained 
                                                                 shares   premium   reserves   earnings    Total 
                                                                   GBPm      GBPm       GBPm       GBPm     GBPm 
=============================================================  ========  ========  =========  =========  ======= 
At 1 October 2015                                                  11.8     541.2       66.9      242.2    862.1 
=============================================================  ========  ========  =========  =========  ======= 
Profit for the year                                                   -         -          -      207.6    207.6 
Other comprehensive income/(expense): 
Exchange differences on translating foreign operations                -         -      117.1          -    117.1 
Deferred tax credit on foreign currency movements                     -         -        2.6          -      2.6 
Actuarial loss on post-employment benefit obligations                 -         -          -      (2.2)    (2.2) 
Deferred tax credit on actuarial gain on post-employment 
 obligations                                                          -         -          -        0.8      0.8 
=============================================================  ========  ========  =========  =========  ======= 
Total comprehensive income for the period ended 
 30 September 2016                                                    -         -      119.7      206.2    325.9 
=============================================================  ========  ========  =========  =========  ======= 
Transactions with owners: 
Employee share option scheme: 
 
        *    Proceeds from shares issued                              -       3.2          -          -      3.2 
 
        *    Value of employee services, net of deferred tax          -         -          -        9.3      9.3 
Purchase of treasury shares                                           -         -          -      (2.4)    (2.4) 
Dividends paid to owners of the parent                                -         -          -    (144.8)  (144.8) 
=============================================================  ========  ========  =========  =========  ======= 
Total transactions with owners for the period 
 ended 30 September 2016                                              -       3.2          -    (137.9)  (134.7) 
=============================================================  ========  ========  =========  =========  ======= 
At 30 September 2016                                               11.8     544.4      186.6      310.5  1,053.3 
=============================================================  ========  ========  =========  =========  ======= 
 
 
                                                                            Attributable to owners 
                                                                                 of the parent 
=============================================================  ================================================= 
                                                               Ordinary     Share      Other   Retained 
                                                                 shares   premium   reserves   earnings    Total 
                                                                   GBPm      GBPm       GBPm       GBPm     GBPm 
=============================================================  ========  ========  =========  =========  ======= 
At 1 October 2014                                                  11.7     535.9       90.1      130.2    767.9 
=============================================================  ========  ========  =========  =========  ======= 
Profit for the year                                                   -         -          -      194.3    194.3 
Other comprehensive (expense)/income: 
Exchange differences on translating foreign operations                -         -     (23.2)          -   (23.2) 
Actuarial loss on post-employment benefit obligations                 -         -          -      (4.8)    (4.8) 
Deferred tax credit on actuarial gain on post-employment 
 obligations                                                          -         -          -        0.6      0.6 
=============================================================  ========  ========  =========  =========  ======= 
Total comprehensive (expense)/income for the 
 period ended 30 September 2015                                       -         -     (23.2)      190.1    166.9 
=============================================================  ========  ========  =========  =========  ======= 
Transactions with owners: 
Employee share option scheme: 
 
        *    Proceeds from shares issued                            0.1       5.3          -          -      5.4 
 
        *    Value of employee services, net of deferred tax          -         -          -       10.1     10.1 
Purchase of treasury shares                                           -         -          -     (14.6)   (14.6) 
Expenses related to the purchase of treasury 
 shares                                                               -         -          -      (0.1)    (0.1) 
Close period share buyback programme                                  -         -          -       60.0     60.0 
Dividends paid to owners of the parent                                -         -          -    (133.5)  (133.5) 
=============================================================  ========  ========  =========  =========  ======= 
Total transactions with owners for the period 
 ended 30 September 2015                                            0.1       5.3          -     (78.1)   (72.7) 
=============================================================  ========  ========  =========  =========  ======= 
At 30 September 2015                                               11.8     541.2       66.9      242.2    862.1 
=============================================================  ========  ========  =========  =========  ======= 
 

Consolidated statement of cash flows

For the year ended 30 September 2016

 
                                                         2016     2015 
                                               Notes     GBPm     GBPm 
=============================================  =====  =======  ======= 
Cash flows from operating activities 
Cash generated from continuing operations       10      397.9    418.6 
Interest paid                                          (21.1)   (19.2) 
Income tax paid                                        (92.1)   (84.6) 
Net cash generated from operating activities            284.7    314.8 
=============================================  =====  =======  ======= 
 
Cash flows from investing activities 
Acquisitions of subsidiaries, net of 
 cash acquired                                  11      (6.4)   (47.3) 
Purchases of intangible assets                   7      (7.7)    (6.0) 
Purchases of property, plant and equipment       7     (23.5)   (16.4) 
Purchase of investment in an associate                 (10.0)        - 
Proceeds from sale of property, plant 
 and equipment                                            0.1      2.1 
Interest received                                         2.4      2.2 
Net cash generated from investing activities           (45.1)   (65.4) 
=============================================  =====  =======  ======= 
 
Cash flows from financing activities 
Proceeds from issuance of ordinary 
 shares                                          9        3.2      5.4 
Purchase of treasury shares                             (2.4)   (17.7) 
Finance lease principal payments                        (0.6)    (1.4) 
Proceeds from borrowings                                 69.2    481.2 
Repayments of borrowings                              (188.8)  (474.5) 
Movements in cash held on behalf of 
 customers                                             (13.0)     12.5 
Borrowing costs                                         (1.5)    (1.3) 
Dividends paid to owners of the parent           5    (144.8)  (133.5) 
=============================================  =====  =======  ======= 
Net cash used in financing activities                 (278.7)  (129.3) 
=============================================  =====  =======  ======= 
 
Net (decrease)/increase in cash, cash 
 equivalents and bank overdrafts 
 (before exchange rate movement)                10     (39.1)    120.1 
Effects of exchange rate movement               10       35.9    (0.4) 
=============================================  =====  =======  ======= 
Net (decrease)/increase in cash, cash 
 equivalents and bank overdrafts                        (3.2)    119.7 
Cash, cash equivalents and bank overdrafts 
 at 1 October                                   10      263.4    143.7 
=============================================  =====  =======  ======= 
Cash, cash equivalents and bank overdrafts 
 at period end                                  10      260.2    263.4 
=============================================  =====  =======  ======= 
 

Notes to the financial information

For the year ended 30 September 2016

1 Group accounting policies

General information

The Sage Group plc ("the Company") and its subsidiaries (together "the Group") is a leading global supplier of business management software to Small & Medium Businesses.

The financial information set out above does not constitute the Company's Statutory Accounts for the year ended 30 September 2016 or 2015, but is derived from those accounts. Statutory Accounts for the year ended 30 September 2015 have been delivered to the Registrar of Companies and those for 2016 will be delivered in December 2016. The auditors have reported on both sets of accounts; their reports were unqualified and did not contain statements under section 498 (2), (3) or (4) of the Companies Act 2006.

Whilst the financial information included in this announcement has been computed in accordance with International Financial Reporting Standards ("IFRSs") as adopted by the European Union ("EU"), this announcement does not in itself contain sufficient information to comply with IFRSs. The financial information has been prepared on the basis of the accounting policies as set out in the Annual Report & Accounts for 2015.

The Company is a limited liability company incorporated and domiciled in the UK. The address of its registered office is North Park, Newcastle upon Tyne, NE13 9AA. The Company is listed on the London Stock Exchange.

Basis of preparation

The consolidated financial statements of The Sage Group plc have been prepared in accordance with International Financial Reporting Standards ("IFRS") as adopted by the European Union ("EU"). The consolidated financial statements have been prepared under the historical cost convention, except where adopted IFRS require an alternative treatment. The principal variations from the historical cost convention relate to derivative financial instruments which are measured at fair value through profit or loss.

The financial statements of the Group comprise the financial statements of the Company and entities controlled by the Company (its subsidiaries) prepared at the end of the reporting period. The accounting policies have been consistently applied across the Group. Control is achieved where the Company has the power to govern the financial and operating policies of an entity so as to benefit from its activities which is usually from date of acquisition.

Adoption of new and revised IFRSs

There are no IFRS, IAS amendments or IFRIC interpretations effective for the first time this financial year that have had a material impact on the Group.

Critical accounting estimates and judgements

The preparation of financial statements requires the use of accounting estimates and assumptions by management. It also requires management to exercise its judgement in the process of applying the accounting policies. We continually evaluate our estimates, assumptions and judgements based on available information. The areas involving a higher degree of judgement or complexity are described below.

The judgements and management's rationale in relation to these accounting estimates and judgements are assessed and, where material in value or in risk, are discussed with the Audit and Risk Committee.

Revenue recognition

Approximately 30% of the company's revenue is generated from sales to partners rather than to end users. The key judgement in accounting for the three principal ways in which our business partners are remunerated is determining whether the business partner is a customer of the Group in respect of the initial product sale. The key criteria in this determination is whether the business partner has paid for and taken on the risks and rewards of ownership of the software product from Sage. At this point the business partner is able to sell on the licence to the end user at a price of its determination and consequently bears the credit risk of the onward sale.

Where the business partner is a customer of Sage, there are two ways in which they can be remunerated. Firstly, there are discounts granted as a discount from the list price. These discounts are negotiated between the Company and the business partner prior to the sale and invoices are raised, and revenue booked is based on the discounted price. Secondly, there are further discounts given to business partners for subsequent renewals or increased sales to the end user. These discounts are recognised as a deduction from the incremental revenue earned.

Where the business partner is not a customer of Sage and their part in the sale has simply been in the form of a referral, they are remunerated in the form of a commission payment. These payments are treated as a cost within selling and administrative costs.

An additional area of judgement is the recognition and deferral of revenue on bundled products, for example the sale of a perpetual licence with an annual maintenance and support contract. When products are bundled together for the purpose of sale, the associated revenue, net of all applicable discounts, is allocated between the constituent parts of the bundle on a relative fair value basis. The Group has a systematic basis for allocating relative fair values in these situations, based upon published list prices.

Goodwill impairment

There are two key judgements in relation to goodwill impairment.

The first is the ongoing appropriateness of the cash-generating units ("CGUs") for the purpose of impairment testing. In the current year CGUs were assessed in the context of the Group's evolving business model, the Sage strategy and the shift to global product development. As management continues to monitor goodwill at a country level and product cash flows are still predominantly generated

by the existing product base within each country, it was determined that the existing CGUs remain appropriate.

The other key judgement area relates to the assumptions applied in calculating the value in use of the CGUs being tested for impairment. The key assumptions applied in the calculation relate to the future performance expectations of the business - average medium-term revenue growth and long term growth rate - as well as the discount rate to be applied in the calculation.

Tax provisions

The Group recognises certain provisions and accruals in respect of tax which involve a degree of estimation and uncertainty where the tax treatment cannot finally be determined until a resolution has been reached by the relevant tax authority. This approach resulted in providing GBP18.7m as at 30 September 2016 (2015: GBP32.8m).

The carrying amount is sensitive to the resolution of issues which is not always within the control of the Group and it is often dependent on the efficiency of the legal processes in the relevant taxing jurisdictions in which the Group operates. Issues can take many years to resolve and assumptions on the likely outcome have therefore been made by management.

The nature of the assumptions made by management when calculating the carrying amounts relates to the estimated tax which could be payable as a result of decisions by tax authorities in respect of transactions and events whose treatment for tax purposes is uncertain. In making the estimates, management's judgement was based on various factors, including:

   --      the status of recent and current tax audits and enquiries; 
   --      the results of previous claims; and 
   --      any changes to the relevant tax environments. 

When making this assessment, we utilise our specialist in-house tax knowledge and experience of similar situations elsewhere to confirm these provisions. These judgements also take into consideration specialist tax advice provided by third party advisors on specific items.

Website

This condensed consolidated annual financial report for the year ended 30 September 2016 can also be found on our website: www.sage.com/investors/investor-downloads

2 Segment information

In accordance with IFRS 8, "Operating Segments", information for the Group's operating segments has been derived using the information used by the chief operating decision maker. The Group's Executive Committee has been identified as the chief operating decision maker in accordance with their designated responsibility for the allocation of resources to operating segments and assessing their performance, through the Quarterly Business Reviews ("QBRs") chaired by the Chief Executive Officer and Chief Financial Officer. The Executive Committee use organic and underlying data to monitor business performance. Operating segments are reported in a manner which is consistent with the operating segments produced for internal management reporting.

The Group is organised into four key operating segments, with Brazil being aggregated with AAMEA with which there are similar economic characteristics to form the International reporting segment. The UK is the home country of the parent. The reporting segments and their main operating territories are as follows:

   --       Europe (France, UK & Ireland, Spain, Germany, Switzerland, Poland, Portugal and Sage Pay) 
   --       North America (US and Canada) 
   --       International (Brazil, Africa, Australia, Middle East and Asia) 

The Africa operations are principally based in South Africa; the Middle East and Asia operations are principally based in Singapore, Malaysia and UAE.

The revenue analysis in the table below is based on the location of the customer which is not materially different from the location where the order is received and where the assets are located.

Revenue by segment

 
                               Year ended 30 September                 Change 
                                         2016 
                       ======================================  =====================  ======= 
                             Statutory       Organic 
                        and underlying   adjustments  Organic 
                                  GBPm          GBPm     GBPm  Statutory  Underlying  Organic 
===================    ===============  ============  =======  =========  ==========  ======= 
Recurring revenue by segment 
Europe                           641.7             -    641.7      13.5%       10.2%    10.2% 
North 
 America                         307.9             -    307.9      16.3%        8.5%     8.5% 
International                    143.3         (1.1)    142.2       7.7%       15.8%    16.0% 
=====================  ===============  ============  =======  =========  ==========  ======= 
Recurring revenue              1,092.9         (1.1)  1,091.8      13.5%       10.4%    10.4% 
=====================  ===============  ============  =======  =========  ==========  ======= 
 Software and software related services 
  ("SSRS") revenue by segment 
Europe                           149.1             -    149.1     (4.0%)      (7.4%)   (7.4%) 
North 
 America                          70.5             -     70.5     (0.8%)      (7.6%)   (7.6%) 
International                     52.6         (0.8)     51.8    (18.2%)     (13.5%)  (12.4%) 
=====================  ===============  ============  =======  =========  ==========  ======= 
SSRS revenue                     272.2         (0.8)    271.4     (6.4%)      (8.7%)   (8.5%) 
=====================  ===============  ============  =======  =========  ==========  ======= 
Processing revenue by segment 
Europe                            36.2             -     36.2      11.7%       11.5%    11.5% 
North 
 America                         157.1             -    157.1      11.3%        2.9%     2.9% 
International                     10.7             -     10.7      32.1%       49.8%    49.8% 
=====================  ===============  ============  =======  =========  ==========  ======= 
Processing revenue               204.0             -    204.0      12.3%        6.1%     6.1% 
=====================  ===============  ============  =======  =========  ==========  ======= 
Total revenue by segment 
Europe                           827.0             -    827.0       9.8%        6.6%     6.6% 
North 
 America                         535.5             -    535.5      12.3%        4.4%     4.4% 
International                    206.6         (1.9)    204.7       0.6%        7.8%     8.4% 
=====================  ===============  ============  =======  =========  ==========  ======= 
Total 
 revenue                       1,569.1         (1.9)  1,567.2       9.3%        6.0%     6.1% 
=====================  ===============  ============  =======  =========  ==========  ======= 
 
 

Revenue by segment (continued)

 
                                         Year ended 30 September 
                                          2015 
===================        ============  ============================================== 
                              Statutory 
                                    and 
                             Underlying       Impact 
                                     as   of foreign                   Organic 
                               Reported     exchange  Underlying   adjustments  Organic 
                                   GBPm         GBPm        GBPm          GBPm     GBPm 
===================        ============  ===========  ==========  ============  ======= 
Recurring revenue 
 by segment 
Europe                            565.3         17.1       582.4             -    582.4 
North America                     264.7         19.0       283.7             -    283.7 
International                     133.1        (9.3)       123.8         (1.2)    122.6 
===================        ============  ===========  ==========  ============  ======= 
Recurring revenue                 963.1         26.8       989.9         (1.2)    988.7 
===================        ============  ===========  ==========  ============  ======= 
Software and software related services ("SSRS") 
 revenue by segment 
Europe                            155.3          5.7       161.0             -    161.0 
North America                      71.1          5.2        76.3             -     76.3 
International                      64.3        (3.5)        60.8         (1.7)     59.1 
=========================  ============  ===========  ==========  ============  ======= 
SSRS revenue                      290.7          7.4       298.1         (1.7)    296.4 
=========================  ============  ===========  ==========  ============  ======= 
Processing revenue by segment 
Europe                             32.4          0.2        32.6             -     32.6 
North America                     141.2         11.5       152.7             -    152.7 
International                       8.1        (1.0)         7.1             -      7.1 
=========================  ============  ===========  ==========  ============  ======= 
Processing 
 revenue                          181.7         10.7       192.4             -    192.4 
=========================  ============  ===========  ==========  ============  ======= 
Total revenue 
 by segment 
Europe                            753.0         23.0       776.0             -    776.0 
North America                     477.0         35.7       512.7             -    512.7 
International                     205.5       (13.8)       191.7         (2.9)    188.8 
=========================  ============  ===========  ==========  ============  ======= 
Total revenue                   1,435.5         44.9     1,480.4         (2.9)  1,477.5 
=========================  ============  ===========  ==========  ============  ======= 
 
 

Operating profit by segment

 
                                              Year ended 30 September 
                                                                 2016                          Change 
================    =========  ======================================  =======  =========  ==========  ======= 
                                 Underlying                   Organic 
                    Statutory   adjustments  Underlying   adjustments  Organic  Statutory  Underlying  Organic 
                         GBPm          GBPm        GBPm          GBPm     GBPm          %           %        % 
================    =========  ============  ==========  ============  =======  =========  ==========  ======= 
Operating profit by segment 
Europe                  167.6          88.1       255.7             -    255.7    (22.6%)       12.7%    12.7% 
North America           106.0          28.3       134.3             -    134.3      11.7%       15.9%    15.9% 
International            26.8          10.2        37.0         (0.1)     36.9          -     (25.5%)  (23.4%) 
==================  =========  ============  ==========  ============  =======  =========  ==========  ======= 
Total operating 
 profit                 300.4         126.6       427.0         (0.1)    426.9       1.1%        8.8%     9.2% 
==================  =========  ============  ==========  ============  =======  =========  ==========  ======= 
 
 
                                                                                     Year ended 30 September 
                                                                                                        2015 
=================     =========  =========================================================================== 
 
                                                                  Impact 
                                   Underlying    Underlying   of foreign                    Organic 
                      Statutory   adjustments   as reported     exchange   Underlying   adjustments  Organic 
                           GBPm          GBPm          GBPm         GBPm         GBPm          GBPm     GBPm 
=================     =========  ============  ============  ===========  ===========  ============  ======= 
Operating profit 
 by segment 
Europe                    216.6           6.4         223.0          3.9        226.9             -    226.9 
Americas                   94.9           7.5         102.4         13.5        115.9             -    115.9 
International            (14.3)          68.8          54.5        (5.0)         49.5         (1.3)     48.2 
====================  =========  ============  ============  ===========  ===========  ============  ======= 
Total operating 
 profit                   297.2          82.7         379.9         12.4        392.3         (1.3)    391.0 
====================  =========  ============  ============  ===========  ===========  ============  ======= 
 
 

Reconciliation of underlying operating profit to statutory operating profit

 
                                                             Year ended           Year ended 
                                                      30 September 2016    30 September 2015 
                                                                   GBPm                 GBPm 
================================================    ===================  =================== 
 Underlying operating profit                                      427.0                379.9 
 Amortisation of acquired intangible assets                      (18.2)               (18.2) 
 Other acquisition-related items                                  (0.7)                    - 
 Goodwill impairment and fair value adjustments                       -               (64.5) 
 Non-recurring items                                            (107.7)                    - 
================================================    ===================  =================== 
 Statutory operating profit                                       300.4                297.2 
==================================================  ===================  =================== 
 

3 Adjustments between underlying profit and statutory profit

 
                                      Year           Year           Year           Year           Year           Year 
                                     ended          ended          ended          ended          ended          ended 
                              30 September   30 September   30 September   30 September   30 September   30 September 
                                      2016           2016           2016           2015           2015           2015 
                                                     Non-                                         Non- 
                                 Recurring      recurring          Total      Recurring      recurring          Total 
                                      GBPm           GBPm           GBPm           GBPm           GBPm           GBPm 
===========================  =============  =============  =============  =============  =============  ============= 
Amortisation of 
 acquired intangibles                 18.2              -           18.2           18.2              -           18.2 
Fair value adjustments                   -              -              -            2.2              -            2.2 
Other acquisition-related 
 items                                 0.7              -            0.7              -              -              - 
Litigation related 
 items                                   -          (2.2)          (2.2)              -              -              - 
Transformation 
 costs                                   -          109.9          109.9              -              -              - 
Goodwill impairment                      -              -              -              -           62.3           62.3 
Total adjustments 
 made to operating 
 profit                               18.9          107.7          126.6           20.4           62.3           82.7 
Fair value adjustments               (2.7)              -          (2.7)              -              -              - 
Amortisation of 
 acquired intangibles                  0.6              -            0.6              -              -              - 
Foreign currency 
 movements on intercompany 
 balances                              5.9              -            5.9              -              -              - 
Total adjustments 
 made to profit 
 before income 
 tax                                  22.7          107.7          130.4           20.4           62.3           82.7 
===========================  =============  =============  =============  =============  =============  ============= 
 

Recurring items

Acquired intangibles are assets which have previously been recognised as part of business combinations. These assets are predominantly brands, customer relationships and technology rights.

Other acquisition-related items relate to completed transaction costs and include advisory, legal, accounting, valuation and other professional or consulting services.

The fair value adjustment relates to an embedded derivative asset which relates to contractual terms agreed as part of the US private placement debt.

Amortisation of acquired intangibles below operating profit relates to the Group's share of the amortisation of intangible assets arising on the acquisition of an investment in an associate accounted for under the equity method.

Foreign currency movements on intercompany balances of GBP5.9m occurs due to retranslation of intercompany balances other than those where settlement is not planned or likely in the foreseeable future. The balance arises in the current year due to fluctuation in exchange rates, predominately the movement in Euro and US Dollar compared to sterling.

The prior year fair value adjustment of GBP2.2m relates to an accounting loss on fair valuation of the call option in relation to the possible acquisition of Mastermaq.

Non-recurring items

Net charges in respect of non-recurring items amounted to GBP107.7m (2015: GBP62.3m).

Charges of GBP109.9m have been incurred in the current year as a result of the implementation of the business transformation strategy. This is comprised of people reorganisation charges of GBP51.5m, net property exit costs of GBP39.7m and other directly attributable costs, mainly relating to consultancy, contractor and asset write downs, of GBP18.7m.

The people reorganisation charges comprise severance costs of GBP43.8m with the remaining cost largely arising from retention payments, transition and overlap costs whilst implementing the new operating model. The property exit costs consist of net lease exit costs following consolidation of office space used and impairment and accelerated depreciation of leasehold improvement assets and other related assets that are no longer in use due to the property exits. The other costs include expenditure that is directly attributable to the implementation of the new operating model under the business transformation strategy, including advisory, legal, accounting, valuation and other professional or consulting services.

These charges are one-off in nature and directly linked to the business transformation that is under way. Given the scale of the change, further non-recurring costs will be incurred in the next financial year.

Total cash paid in relation to the business transformation strategy totalled GBP57.9m in the year.

In addition, there has been income of GBP2.2m in the year arising from recovery of costs relating to the Archer Capital litigation case following its conclusion in 2015. All other litigation costs which may be incurred through the normal course of business are charged through operating expenses.

As a result of the prior year annual goodwill impairment review, an impairment of the goodwill held in the Brazilian business was recognised in 2015, totalling GBP62.3m.

4 Income tax expense

The statutory effective income tax rate for the year ended 30 September 2016 is 24% (2015: 30%), whilst the effective tax rate on underlying profit before tax was 26% (2015: 25%). The difference between the statutory effective tax rate and the underlying tax rate relates to non-recurring items which are deductible in countries with a tax rate higher than the UK.

The underlying effective tax rate is higher than the UK corporation tax rate applicable to the Group due to the geographic profile of the Group. In addition, there is an obligation to account for local business taxes in the corporate tax expense. These additional tax expenses are offset by research and development tax credits which are a government incentive in a number of operating territories.

5 Dividends

 
                                       Year ended     Year ended 
                                     30 September   30 September 
                                             2016           2015 
                                             GBPm           GBPm 
==================================  =============  ============= 
Final dividend paid for the year 
 ended 30 September 2015 of 8.65p 
 per share                                   93.0              - 
Final dividend paid for the year 
 ended 30 September 2014 of 8.00p 
 per share                                      -           85.7 
Interim dividend paid for the 
 year ended 30 September 2016 of 
 4.80p per share                             51.8              - 
Interim dividend paid for the 
 year ended 30 September 2015 of 
 4.45p per share                                -           47.8 
                                            144.8          133.5 
==================================  =============  ============= 
 

In addition, the directors are proposing a final dividend in respect of the financial year ended 30 September 2016 of 9.35p per share which will absorb an estimated GBP101m of shareholders' funds. It will be paid on 3 March 2017 to shareholders who are on the register of members on 10 February 2017. These financial statements do not reflect this dividend payable.

6 Earnings per share

Basic earnings per share is calculated by dividing the profit for the year attributable to owners of the parent by the weighted average number of ordinary shares in issue during the year, excluding those held as treasury shares, which are treated as cancelled.

For diluted earnings per share, the weighted average number of ordinary shares in issue is adjusted to assume conversion of all dilutive potential ordinary shares, exercisable at the end of the year. The Group has one class of dilutive potential ordinary shares. They are share options granted to employees, where the exercise price is less than the average market price of the Company's ordinary shares during the year.

 
                                              Underlying   Underlying as reported   Underlying   Statutory   Statutory 
                                                    2016                     2015         2015        2016        2015 
===========================================  ===========  =======================  ===========  ==========  ========== 
 Earnings attributable to owners of the 
 parent (GBPm) 
 Profit for the period                             299.8                    268.2        274.0       207.6       194.3 
===========================================  ===========  =======================  ===========  ==========  ========== 
 
 Number of shares (millions) 
 Weighted average number of shares               1,077.0                  1,073.0      1,073.0     1,077.0     1,073.0 
 Dilutive effects of shares                          6.3                      6.5          6.5         6.3         6.5 
===========================================  ===========  =======================  ===========  ==========  ========== 
                                                 1,083.3                  1,079.5      1,079.5     1,083.3     1,079.5 
===========================================  ===========  =======================  ===========  ==========  ========== 
 Earnings per share attributable to owners 
 of the parent (pence) 
 Basic earnings per share                          27.84                    25.00        25.54       19.28       18.11 
===========================================  ===========  =======================  ===========  ==========  ========== 
 Diluted earnings per share                        27.67                    24.85        25.38       19.16       18.00 
===========================================  ===========  =======================  ===========  ==========  ========== 
 
 
                                                Year ended     Year ended 
                                              30 September   30 September 
                                                      2016           2015 
Reconciliation of earnings                            GBPm           GBPm 
===========================================  =============  ============= 
Underlying earnings attributable 
 to owners of the parent                             299.8          274.0 
Impact of movement in foreign currency 
 exchange rates                                          -          (5.8) 
===========================================  =============  ============= 
Underlying earnings attributable 
 to owners of the parent (as previously 
 reported)                                           299.8          268.2 
Amortisation of acquired intangible 
 assets                                             (18.8)         (18.2) 
Goodwill impairment and fair value 
 adjustments                                           2.7         (64.5) 
Foreign currency movements on intercompany 
 balances                                            (5.9)              - 
Other acquisition-related items                      (0.7)              - 
Transformation costs and litigation 
 related items                                     (107.7)              - 
Taxation on adjustments                               38.2            8.8 
===========================================  =============  ============= 
Net adjustments                                     (92.2)         (73.9) 
===========================================  =============  ============= 
Earnings statutory profit for the 
 year                                                207.6          194.3 
===========================================  =============  ============= 
 

7 Non-current assets

 
                                                                    Other 
                                                               intangible   Property, plant 
                                                   Goodwill        assets     and equipment     Total 
                                                       GBPm          GBPm              GBPm      GBPm 
================================================  =========  ============  ================  ======== 
 Opening net book amount at 1 October 2015          1,446.0         105.5             122.7   1,674.2 
 Additions                                                -           7.7              23.5      31.2 
 Acquisition                                              -           6.4                 -       6.4 
 Disposals                                                -         (0.2)             (0.1)     (0.3) 
 Depreciation, amortisation and other movements           -        (29.6)            (22.2)    (51.8) 
 Impairment                                               -             -             (6.6)     (6.6) 
 Exchange movement                                    212.5          19.5               6.1     238.1 
================================================  =========  ============  ================  ======== 
 Closing net book amount at 30 September 2016       1,658.5         109.3             123.4   1,891.2 
================================================  =========  ============  ================  ======== 
 
 
                                                                     Other 
                                                                intangible   Property, plant 
                                                    Goodwill        assets     and equipment     Total 
                                                        GBPm          GBPm              GBPm      GBPm 
================================================   =========  ============  ================  ======== 
 Opening net book amount at 1 October 2014           1,433.0          98.1             126.7   1,657.8 
 Additions                                                 -           6.0              16.4      22.4 
 Acquisition                                            61.9          34.2               1.0      97.1 
 Disposals                                                 -         (0.2)             (2.1)     (2.3) 
 Depreciation, amortisation and other movements            -        (29.1)            (18.2)    (47.3) 
 Impairment                                           (62.3)             -                 -    (62.3) 
 Exchange movement                                      13.4         (3.5)             (1.1)       8.8 
=================================================  =========  ============  ================  ======== 
 Closing net book amount at 30 September 2015        1,446.0         105.5             122.7   1,674.2 
=================================================  =========  ============  ================  ======== 
 

Goodwill is not subject to amortisation, but is tested for impairment annually at the year-end or whenever there is any indication of impairment. The Group performed its annual test for impairment in the third quarter of 2016. The recoverable amount exceeded the carrying value for all CGUs. In the prior year an impairment of GBP62.3m was recognised, driven by economic uncertainty in Brazil.

Detail of the current period acquisition has been provided in note 11.

8 Financial instruments

For financial assets and liabilities other than borrowings, the carrying amount of the financial instrument approximates the fair value of the instruments. At 30 September 2016, USPP borrowings with a carrying value of GBP577.7m had a fair value of GBP602.9m due to bearing interest at fixed rates which are currently higher than equivalent current market fixed rates.

9 Ordinary shares and share premium

 
 
                               Number of   Ordinary      Share 
                                  shares     shares    premium   Total 
                                               GBPm       GBPm    GBPm 
========================  ==============  =========  =========  ====== 
 At 1 October 2015         1,118,298,748       11.8      541.2   553.0 
 Shares issued/proceeds        1,181,615          -        3.2     3.2 
========================  ==============  =========  =========  ====== 
 At 30 September 2016      1,119,480,363       11.8      544.4   556.2 
========================  ==============  =========  =========  ====== 
 
 
                                           Ordinary 
                               Number of     Shares   Share premium   Total 
                                  shares       GBPm            GBPm    GBPm 
========================  ==============  =========  ==============  ====== 
 At 1 October 2014         1,115,892,047       11.7           535.9   547.6 
 Shares issued/proceeds        2,406,701        0.1             5.3     5.4 
========================  ==============  =========  ==============  ====== 
 At 30 September 2015      1,118,298,748       11.8           541.2   553.0 
========================  ==============  =========  ==============  ====== 
 

During the year, under the Executive Share Option Scheme, 500,489 1(4/77) p ordinary shares were issued during the year for aggregate proceeds of GBP0.9m. Under the Savings-related Share Option Scheme, 675,608 1(4/77) p ordinary shares were issued for aggregate proceeds of GBP2.3m.

10 Cash flow and net debt

 
 Reconciliation of profit for the year to cash generated   Year ended 30 September 2016   Year ended 30 September 2015 
 from continuing operations                                                        GBPm                           GBPm 
========================================================  =============================  ============================= 
 Profit for the year                                                              207.6                          194.3 
 Adjustments for: 
 Income tax                                                                        66.9                           81.5 
 Finance income                                                                   (5.1)                          (2.2) 
 Finance costs                                                                     30.0                           23.6 
 Share of loss of an associate                                                      1.0                              - 
 Amortisation and impairment of intangible assets                                  29.6                           29.1 
 Depreciation and impairment of property, plant and 
  equipment                                                                        28.8                           18.2 
 R&D tax credits                                                                  (2.0)                          (2.3) 
 Equity-settled share-based transactions                                            7.9                            9.1 
 Fair value adjustments and goodwill impairment                                       -                           64.5 
 Exchange movement                                                                (0.4)                          (4.7) 
 Changes in working capital (excluding effects of 
 acquisitions and disposals of subsidiaries): 
 - Decrease/(increase) in inventories                                               0.2                          (0.2) 
 - Increase in trade and other receivables                                       (53.8)                          (8.4) 
 - Increase/(decrease) in trade and other payables                                 50.8                          (6.8) 
 - Increase in deferred income                                                     36.4                           22.9 
 Cash generated from continuing operations                                        397.9                          418.6 
========================================================  =============================  ============================= 
 
 
                                                                                                        2016      2015 
 Reconciliation of net cash flow to movement in net debt (inclusive of finance leases)                  GBPm      GBPm 
==================================================================================================  ========  ======== 
 (Decrease)/increase in cash in the year (pre-exchange movements)                                     (22.7)      90.5 
 Cash inflow/(outflow) from movement in loans, finance leases and cash held on behalf of customers     133.2    (17.8) 
==================================================================================================  ========  ======== 
 Change in net debt resulting from cash flows                                                          110.5      72.7 
 Acquisitions                                                                                         (16.4)    (21.3) 
 Non-cash movements                                                                                    (1.0)         - 
 Exchange movement                                                                                    (64.7)    (39.6) 
==================================================================================================  ========  ======== 
 Movement in net debt in the year                                                                       28.4      11.8 
 Net debt at 1 October                                                                               (425.4)   (437.2) 
 Net debt at 30 September                                                                            (397.0)   (425.4) 
==================================================================================================  ========  ======== 
 
 
 
  Analysis of                    At                                                      At 30 
  change in net           1 October    Cash    Acquisitions    Non-cash   Exchange   September 
  debt (inclusive              2015    flow            GBPm   movements   movement        2016 
  of finance leases)           GBPm    GBPm                        GBPm       GBPm        GBPm 
=======================  ==========  ======  ==============  ==========  =========  ========== 
Cash and cash 
 equivalents                  263.4  (18.4)          (16.4)           -       35.9       264.5 
Bank overdrafts                   -   (4.3)               -           -          -       (4.3) 
=======================  ==========  ======  ==============  ==========  =========  ========== 
Cash, cash equivalents 
 and bank overdrafts          263.4  (22.7)          (16.4)           -       35.9       260.2 
Finance leases 
 due within one 
 year                         (0.6)     0.5               -       (0.2)      (0.1)       (0.4) 
Loans due within 
 one year                    (33.0)    34.7               -      (34.7)      (5.6)      (38.6) 
Loans due after 
 more than one 
 year                       (571.0)    84.9               -        33.7     (81.8)     (534.2) 
Finance leases 
 due after more 
 than one year                (0.4)     0.1               -         0.2      (0.1)       (0.2) 
Cash held on 
 behalf of customers         (83.8)    13.0               -           -     (13.0)      (83.8) 
=======================  ==========  ======  ==============  ==========  =========  ========== 
Total                       (425.4)   110.5          (16.4)       (1.0)     (64.7)     (397.0) 
=======================  ==========  ======  ==============  ==========  =========  ========== 
 

Included in cash above is GBP83.8m (2015: GBP83.8m) relating to cash collected from customers. This arises as a consequence of providing payment processing and electronic fund transfer services. The balance represents cash in transit from third parties to Sage Customers. Accordingly, a liability for the same amount is included in trade and other payables on the balance sheet and is classified within net debt.

The Group continues to be able to borrow at competitive rates and currently deems this to be the most effective means of raising finance. The current Group's syndicated bank multi-currency revolving credit facility expires in June 2019 with facility levels of GBP613.5m (GBP525.2m) which consists both of US$551.0m (GBP424.8m, 2015: GBP364.1m) and EUR218.0m (GBP188.7m, 2015: GBP161.1m) tranches.

At 30 September 2016, GBPnil (2015: GBP81.6m) of the multi-currency revolving debt facility was drawn.

Total US private placement ("USPP") loan notes at 30 September 2016 were GBP575.0m (2015: GBP525.2m) consisting of US$650m and EUREUR85m (2015: US$700m and EUREUR85m). Approximately GBP35m (US$50m) of USPP borrowings were repaid in March 2016.

11 Acquisitions and disposals

Acquisitions made during the period

On 2 November 2015 the Group acquired trade and business from People's United Bank, a provider of payroll services for small and medium sized business in North America, for a total consideration of GBP6.4m. The transaction price included deferred consideration of GBP2.0m, which was fully paid in the year. The acquisition strengthens Sage's position in the large and growing US payroll market.

The acquisition resulted in the recognition of intangible assets of GBP6.4m, consisting of customer lists. No goodwill was recognised.

12 Related party transactions

The Group's related parties are its subsidiary undertakings and Executive Committee members. The Group has taken advantage of the exemption available under IAS 24, "Related Party Disclosures", not to disclose details of transactions with its subsidiary undertakings.

 
                                               2016    2015 
 Key management compensation                   GBPm    GBPm 
===========================================  ======  ====== 
 Salaries and short-term employee benefits      7.3    10.0 
 Post-employment benefits                       0.5     0.4 
 Share-based payments                           2.7     2.4 
===========================================  ======  ====== 
                                               10.5    12.8 
===========================================  ======  ====== 
 

The key management figures given above include Directors. Key management personnel are deemed to be members of the Executive Committee.

Supplier transactions occurred during the year between Sage South Africa (Pty) Ltd, one of the Group's subsidiary companies, and Ivan Epstein, President, International and Executive Committee member. These transactions relate to the lease of four properties in which Ivan Epstein has a minority and indirect shareholding. During the year GBP4.0m (2015: GBP4.3m) relating to these transactions was charged through selling and administrative expenses. There were no outstanding amounts payable for the year ended 2016 (2015: GBPnil).

Supplier transactions occurred during the year between Sage SP, S.L., one of the Group's subsidiary companies, and Álvaro Ramírez, who held the role of President, Europe and Executive Committee member during the year. These transactions relate to the lease of a property in which Álvaro Ramírez has a minority shareholding. During the year GBP0.9m (2015: GBP1.0m) relating to these transactions was charged through selling and administrative expenses. There were no outstanding amounts payable for the year ended 2016 (2015: GBPnil).

These arrangements are subject to independent review using external advisers to ensure all transactions are at arm's length.

Managing Risk

Risk is inherent within our business activities, and we continue to prioritise and develop our risk management strategy and capability in recognition of this. Timely identification of risks, combined with their appropriate management and escalation, enables us to successfully run our business and deliver strategic change, while ensuring that the likelihood and / or potential impact associated with such risks is understood and managed within our defined risk appetite.

The Board continues to monitor the risk environment, and reviews the appropriateness of the principal risks to the business.

Currently there are ten principal risks which we monitor and report against. These risks are aligned to successful delivery of our Strategy and mapped against the strategic pillars to which they relate. A range of measures are in place to manage and mitigate these risks, while other activities are in the process of

being developed or deployed

Other risks are analysed and mitigated via the normal embedded risk management process.

 
 Risk                       Risk Background                Management and Mitigation 
==================  =============================  =================================================================== 
 Licensing           Sage is transitioning 
  Model Transition    from a perpetual                      *    An approved licensing model transition strategy is in 
  Sage does           to a subscription-based                    place 
  not successfully    licensing model. 
  manage              In addition to 
  its transition      providing additional                  *    A series of approved subscription revenue targets are 
  to subscription     value for customers,                       defined, which span multiple years and support 
  licensing           this transition                            successful and balanced delivery of our strategy 
  against             assists with cash 
  defined             flow; offers a 
  timelines           platform for cross-selling;           *    Ongoing monitoring and review of the approved targets 
  and targets         and lowers attrition                       takes place at country, regional and Group levels to 
  or appropriately    rates, which in                            proactively manage the licence transition, and 
  adapt its           turn aids revenue                          revenue targets 
  customer            forecasting. 
  approach.           It also provides 
                      regular customer                      *    New products are being offered on a subscription only 
  Strategic           engagement and                             basis, to support achievement of overall revenue 
  alignment:          enhanced opportunities                     targets 
                      to develop these 
  Customers           relationships. 
  for Life            The speed of transition               *    Customer Business Centres (CBCs) are established in 
                      needs to be balanced                       North America and Europe to integrate digital 
                      against any reduction                      marketing, sales and service operations for customers 
                      in short-term revenues.                    using Software as a Service (SaaS), and support 
                                                                 planned growth ambitions 
 
 
                                                           In progress: 
 
                                                            *    Additional CBCs are being created, to better manage 
                                                                 ongoing customer relationships and the sales cycle 
==================  =============================  =================================================================== 
 Market              Sage has previously 
  Intelligence        operated as a federated              *    A Market and Competitive Intelligence team is 
  Sage fails          set of operating                          established, which has group responsibility for 
  to understand       companies, using                          Market Intelligence 
  and anticipate      local definitions 
  changes             and methodologies 
  in the              to capture market                    *    Market intelligence surveys are undertaken, to 
  external            data.                                     identify market opportunities 
  environment,        The alignment of 
  including           federated activities 
  customer            allows consolidation                 *    Brand health surveys are undertaken in order to 
  needs,              of data across                            understand customer perception of the Sage brand and 
  emerging            geographies and                           its products 
  market              product to provide 
  trends,             a single Sage view, 
  competitor          enabling trends                      *    An approved internal communications plan is delivered, 
  strategies          and white space                           to share market intelligence to build brand awareness 
  and regulatory      opportunities to 
  / legal             be identified. 
  requirements.       In order to develop                  *    Market data is provided through a Market Data portal, 
                      a consolidated                            allowing ease of access and improved analysis 
  Strategic           understanding of 
  alignment:          its market and 
  Customers           customer needs,                     In progress: 
  for Life            Sage is developing                   *    Action to support the increasing awareness and 
  Winning             its market intelligence                   quality of the Market Data portal 
  in the              capability, and 
  Market              aligning this with 
                      competitive positioning              *    Ongoing refinement and improvement of market data 
                      and product development                   through feedback from the business 
                      activities. 
==================  =============================  =================================================================== 
 Competitive         The competitive 
  Positioning         environment in                        *    A Product Marketing team is established to oversee 
  and Product         which Sage operates                        competitive positioning and product development 
  Development         continues to see 
  Sage is             significant development. 
  unable              Sage must translate                   *    A Product Delivery team is established to develop and 
  to clearly          market intelligence                        deliver products 
  identify            into effective 
  the approach        strategies targeting 
  to market,          attractive market                     *    Battlecards are in place for key products in all 
  or deploy           segments with appropriate                  countries, setting out the strengths and weaknesses 
  competitive         products and continually                   of competitors and their products 
  advantage,          work to reinforce 
  including           competitive superiority. 
  product             During the transition                 *    Defined 'customer for life' roadmaps are in place, 
  development         to 'One Sage' products,                    detailing how products fit together, and any 
                      we continue to                             interdependencies 
  Strategic           manage the local 
  alignment:          product base and 
                      plan and evolve                       *    A BattleApp has been released to provide timely 
  Winning             these in line with                         information to sales channels 
  in the              longer-term aspirations. 
  Market 
  Capacity                                                 In progress: 
  for Growth 
                                                            *    Prioritised product development based on 'Customer 
                                                                 for life' roadmaps 
 
 
                                                            *    Sage wide standard templates are to be launched for 
                                                                 Battlecards to ensure consistent information is 
                                                                 provided 
 
 
                                                            *    Analysis of product investments is being enhanced to 
                                                                 further consider anticipated return on investment 
==================  =============================  =================================================================== 
 Business            Sage has operated 
  Model Transition    as a federated                        *    An approved Business Model Transition Strategy is in 
  Sage does           set of operating                           place, supported by an overarching plan detailing the 
  not successfully    companies.                                 goal, overall time plan, and scheduled adoption by 
  manage              The move to a 'One                         countries and functions 
  its transition      Sage' model provides 
  to a 'One           enhanced governance, 
  Sage' operating     process harmonisation,                *    A programme authority lead is managing transition 
  model against       efficiencies and                           activity 
  defined             scalability. 
  timeframes. 
                                                            *    Clear governance is in place to support the strategy 
  Strategic                                                      and overarching plan through the Executive Committee 
  alignment:                                                     and programme steering group 
 
  Capacity 
  for Growth                                                *    Consolidated operational reporting is in place and 
                                                                 provides oversight of progress and supports 
                                                                 consistency of direction, and management of potential 
                                                                 conflicts 
 
 
                                                           In progress: 
 
                                                            *    Country / function transitions are progressing in 
                                                                 line with overarching plan 
 
 
                                                            *    On-going monitoring and management of implementation 
                                                                 through the Transformation Forum, including 
                                                                 monitoring of success factors against defined 
                                                                 transition activities 
==================  =============================  =================================================================== 
 Supporting          Sage's footprint 
  Control             has developed often                   *    Established Global and Regional Risk Committees 
  Environment         through acquisition.                       oversee the risk and internal control environment, 
  Sage's              Aligning and rationalising                 and sets the tone-from-the-top 
  control             these systems and 
  environment,        processes, is required 
  business            to support the                        *    Shared Service Centres are established in Newcastle 
  processes           'One Sage' operating                       and Johannesburg, enabling the creation of consistent 
  and technology      model.                                     and consolidated systems and processes 
  infrastructure 
  do not 
  support                                                   *    The Excellence in Governance initiative has developed 
  the efficient                                                  a Sage-wide policy suite, alongside colleague 
  and effective                                                  training and revision to management structures 
  operation 
  of the 
  business                                                  *    Customer Business Centres (CBCs) are built around 
                                                                 core systems to underpin operational consistency and 
  Strategic                                                      expansion, including Salesforce CRM and Sage's own X3 
  alignment:                                                     for General Ledger activity. As volumes scale, all 
                                                                 new customers for CBC supported products are being 
  One Sage                                                       entered directly into these systems 
  Capacity 
  for Growth 
                                                           In progress: 
 
                                                            *    Shared Service Centres in Newcastle and Johannesburg 
                                                                 are in the stabilisation phase following installation 
                                                                 of X3 General Ledger 
 
 
                                                            *    Post stabilisation plans for migration of other 
                                                                 country General Ledgers is on-track with plans 
 
 
                                                            *    Following the success of the 'Excellence in 
                                                                 Governance' initiative, an 'Excellence in Controls' 
                                                                 initiative to enhance the supporting control 
                                                                 environment has commenced 
 
 
                                                            *    Selection and deployment of a Governance, Risk and 
                                                                 Compliance technology solution is underway 
==================  =============================  =================================================================== 
 Information         Sage's footprint 
  Management          has developed through                 *    Accountability is established within both OneIT and 
  and Protection      a process of acquisition,                  Product for all internal and external data being 
  (including          each arriving with                         processed by Sage. OneIT and Product Services report 
  cyber)              its own processes                          to the Chief Information Officer and Chief Product 
  Sage fails          and activities                             Delivery Officer respectively 
  to adequately       appropriate to 
  understand,         a smaller business, 
  manage              but which did not                     *    A network of Information Security Officers supports 
  and protect         develop in line                            the business 
  information         with Sage's growth. 
                      Harmonising and 
  Strategic           rationalising these,                  *    Formal certification schemes are maintained, across 
  alignment:          as necessary, is                           appropriate parts of the business, and include 
                      required to support                        internal and external validation of compliance 
  One Sage            the 'One Sage' 
                      operating model 
                      and to allow a                        *    Structured and ad-hoc IT internal audit activity is 
                      business view on                           undertaken by Sage Assurance against an agreed plan, 
                      all data being                             and reported to management and the Audit and Risk 
                      held and processed,                        Committee 
                      including management 
                      and protection. 
                      During 2016, we                       *    A revised Sage information security policy suite has 
                      have broadened                             been launched 
                      the risk to include 
                      all data, both 
                      internal Sage related                 *    The Incident Management framework was revised and 
                      information, and                           updated, to include the rating of incidents and 
                      external customer                          requirements for escalation 
                      related information. 
 
                                                           In progress: 
 
                                                            *    Information Security is being aligned with the 
                                                                 existing Governance structures (Global and Regional 
                                                                 Risk Committees), to establish clear accountability 
 
 
                                                            *    Awareness training for Information Management and 
                                                                 protection is being rolled out 
==================  =============================  =================================================================== 
 Regulatory          Sage's services 
  and Legal           operate within                        *    All legal resources across Sage report directly to 
  Framework           a complex regulatory                       the General Counsel and Company Secretary 
  Sage does           and legal environment. 
  not understand      Monitoring this 
  and operate         evolving regulatory                   *    Legal services use internal and external resources to 
  within              and legal environment                      monitor planned and realised changes in legislation 
  the applicable      enables timely 
  regulatory          and appropriate 
  and legal           steps to ensure                       *    All product contracts are reviewed and approved 
  framework           ongoing compliance.                        through Legal services 
 
  Strategic 
  alignment:                                                *    An agreed suite of policies is in place as defined 
                                                                 through the Excellence in Governance initiative, and 
  One Sage                                                       has been revised, to support key legislation, 
                                                                 including data protection and anti-bribery 
 
 
                                                            *    A Code of Conduct is in place across the business 
                                                                 which provides clarity over how colleagues are 
                                                                 expected to behave. Completion of Code of Conduct 
                                                                 training is mandatory for colleagues, and 
                                                                 confirmation of understanding is recorded and 
                                                                 monitored 
 
 
                                                            *    Whistleblowing and Incident Management Policies and 
                                                                 procedures are in place. These have been updated and 
                                                                 processes enhanced in 2016, to ensure appropriate 
                                                                 treatment of identified events, and management 
                                                                 visibility 
 
 
                                                           In progress: 
 
                                                            *    The appointment of a Sage Head of Compliance and 
                                                                 creation of a Sage Compliance function to reinforce 
                                                                 the drive towards a 100% compliance culture 
==================  =============================  =================================================================== 
 Sage Brand          Following several 
  Sage does           years of acquisition,                *    A Brand team is in place which has overall 
  not deliver         work continues                            responsibility for developing the Sage Brand 
  clear and           to develop and 
  consistent          harmonise the Sage 
  branding            brand. Whilst it                     *    All countries must comply with Sage's Brand 
  to the              is well-recognised                        Governance and Brand Guidelines, which are designed 
  market              and trusted by                            to execute the Sage Masterbrand Strategy. The 
                      customers in many                         timeframes for compliance of all products are defined, 
  Strategic           core markets, brand                       and any exceptions must be approved through the Brand 
  alignment:          awareness remains                         team 
                      inconsistent. 
  One Sage            A clear and consistent 
                      brand enables customers              *    A Digital Asset Management (DAM) tool is in place 
                      to understand Sage                        which workflows requests and approvals, and acts as a 
                      values.                                   single information repository 
 
 
                                                           *    Ongoing reviews of customer experience are performed 
                                                                (Net Promoter Scores), and output is reviewed across 
                                                                both countries and products to identify variance, and 
                                                                develop improvement plans 
 
 
                                                           *    Sage Summit 2016 took place in Chicago 
 
 
                                                           *    The Sage Foundation was expanded across Sage during 
                                                                FY16, aligned with our values and behaviours. 
 
 
                                                          In progress: 
 
                                                           *    All branded assets must be uploaded to the Brand 
                                                                Library, and any exceptions from brand guidelines 
                                                                reported to the Chief Marketing Officer 
 
 
                                                           *    Compliance Programme to be rolled out, to assess and 
                                                                educate on compliance with Brand Governance and Brand 
                                                                Guidelines 
 
 
                                                           *    Brand awareness campaign to be launched to improve 
                                                                Brand recognition 
 
 
                                                           *    Sage Summit will take place across eight cities in 
                                                                2017 
==================  =============================  =================================================================== 
 Strategic           There are increasing 
  Partnerships        instances where                       *    A Partner and Alliances team is established to 
  Sage fails          developing strategic                       oversee the selection and management of Sage's 
  to identify,        partnerships will                          strategic alliances and partners, including 
  build and           benefit Sage.                              accountability for active management of relationships 
  maintain            The governance 
  strategic           and control around 
  partnerships.       engagement and                        *    Definitions are in place to ensure clarity and 
                      use must be defined,                       consistency over strategic alliances and partners, to 
  Strategic           as well as management                      enable appropriate and consistent management of these 
  alignment:          of the ecosystem.                          arrangements 
                      During 2016, we 
  Revolutionise       have broadened 
  Business            the risk to include                   *    All contracts for strategic alliances require 
                      our extended distribution                  approval through legal services 
                      network (Sage Partner 
                      Programme). 
                                                            *    Defined legal provisions are required for inclusion 
                                                                 in contracts. Any variance in provisions must be 
                                                                 recorded as part of the formal contract approval 
                                                                 process 
 
 
                                                           In progress: 
 
                                                            *    Ongoing review and development of the Sage Partner 
                                                                 Programme 
 
 
                                                            *    A financial model for the Sage Partner Programme is 
                                                                 being developed 
==================  =============================  =================================================================== 
 Third Party         Several Sage customer 
  Reliance            service offerings                     *    A Procurement function ensures key controls are 
  Sage does           are delivered or                           applied in the selection and on-boarding of third 
  not understand      supported using                            parties 
  and manage          third parties, 
  its third           whilst Sage remains 
  party ecosystem     accountable for                       *    The Procurement function supports the business with 
                      quality of performance.                    the selection of third parties and negotiation of 
  Strategic           The third party                            contracts 
  alignment:          ecosystem must 
                      be understood and 
  Revolutionise       effectively managed,                  *    Legal resources are used in contract negotiation 
  Business            in order to limit 
                      Sage's exposure. 
                                                            *    A Procurement Lifecycle Policy and procedures are 
                                                                 defined, agreed and published. These contain clear 
                                                                 roles and responsibilities for colleagues and align 
                                                                 with existing processes, including investment 
                                                                 approval 
 
 
                                                           In progress: 
 
                                                            *    Implementation of the Procurement Lifecycle 
                                                                 Procedures is underway, including classifying third 
                                                                 parties for business criticality, and associated 
                                                                 actions 
 
 
                                                            *    Rationalisation of the third party ecosystem is 
                                                                 continuing 
==================  =============================  =================================================================== 
 

Statement of Directors' Responsibilities

Responsibility statement of the Directors on the Annual Report & Accounts

The Annual Report & Accounts for the year ended 30 September 2016 includes the following responsibility statement.

The Directors as at the date of this report, whose names and functions are listed in the Board of Directors section of the Annual Report and Accounts, confirm that:

-- To the best of their knowledge, the Group's financial statements, which have been prepared in accordance with IFRSs as adopted by the EU, give a true and fair view of the assets, liabilities, financial position and profit of the Group;

-- To the best of their knowledge, the Directors' report and the Strategic report include a fair review of the development and performance of the business and the position of the Group, together with a description of the principal risks and uncertainties that it faces.

On behalf of the Board

S Hare

Chief Financial Officer

29 November 2016

This information is provided by RNS

The company news service from the London Stock Exchange

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