Netcall PLC £1.5m Contract Win

TIDMNET

Netcall PLC

27 September 2016

27 September 2016

RNS Reach

NETCALL PLC

("Netcall", the "Company", or the "Group")

GBP1.5m Contract Win

Netcall plc (AIM: NET), a leading customer engagement software provider, is pleased to announce that it has secured a minimum GBP1.5 million contract with a FTSE 250 company. The company is an existing customer of Netcall's business process automation product. The new five year contract is for the delivery and use of Netcall's Liberty omni-channel Contact Centre, Unified Communications, Workforce Optimisation and Customer Experience Manager solutions. Each module will be delivered using the Liberty Software as a Service (SaaS) model.

Netcall's SaaS based Liberty solutions have been selected by the customer as part of a major transformation project for their existing contact centre and customer support infrastructure. They will enable the customer to improve internal operations, performance and productivity, bringing together multiple service lines into a single virtual customer engagement platform, while creating a better customer experience and driving competitive differentiation.

The customer also recently signed a significant extension agreement for Netcall's business process automation product which will continue to run as a premise-based solution. This demonstrates the Liberty platform's strength as a blended platform, catering for both the rapidly growing SaaS market while continuing to provide sophisticated solutions for customers requiring a premise-based installation.

Henrik Bang, CEO of Netcall commented: "This is an excellent example of the benefit to both Netcall and our customers of the investment we have made in our Liberty platform; extending the number of modules within Liberty as well adding greater cloud capabilities. We have an extensive customer engagement suite, with powerful multi-channel capabilities, capable of meeting the requirements of leading businesses whether they require on-premise or cloud-based solutions, or a blend of the two.

"We are delighted our customer has chosen to extend their engagement with us and look forward to assisting them in executing the next phase of their customer experience strategy."

For further enquiries, please contact:

 
 Netcall plc                          Tel. +44 (0) 
                                       330 333 6100 
 Henrik Bang, CEO 
  Michael Jackson, Chairman 
  James Ormondroyd, Group Finance 
  Director 
 
 finnCap Limited (Nominated Adviser    Tel. +44 (0) 
  and Broker)                          20 7220 0500 
 Stuart Andrews / James Thompson, 
  Corporate Finance 
 Tim Redfern, Corporate Broking 
 
 Alma PR                               Tel. +44 (0) 
                                       20 8004 4218 
 Caroline Forde / Hilary Buchanan 
  / Robyn McConnachie 
 

About Netcall plc

Netcall's software product suite provides end-to-end customer engagement solutions, incorporating omni-channel contact centre, workforce optimisation, business process management and case management. The Netcall software platform helps organisations meet the growing demands of their customers and prospects whilst improving internal efficiencies, thereby increasing profitability and customer satisfaction.

Netcall's customer base contains over 700 organisations in both the private and public sectors. These include two thirds of the NHS Acute Health Trusts, major telecoms operators such as BT and leading organisations including Interflora, Lloyds Banking Group, Cineworld, Axa, and British Sugar.

For further information, please consult the Netcall website: www.netcall.com.

This information is provided by RNS

The company news service from the London Stock Exchange

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September 27, 2016 02:01 ET (06:01 GMT)