Capita PLC Marks & Spencer contract extension

 
TIDMCPI 
 
Marks & Spencer extends customer contact partnership with Capita by five years 
 
Marks & Spencer has extended its longstanding digital customer contact 
partnership with Capita by a further five years. The contract renewal and 
expansion commences April 2018 and is worth approximately GBP70m over the 
contract term. 
 
Capita will continue to provide quality customer service support for 
marksandspencer.com across voice, online and webchat channels from its existing 
award-winning teams, including those based in Preston Brook in the UK. 
 
As part of the new agreement, Capita will also extend its customer services 
support to M&S's international online business in markets like the US, 
Australia and France. 
 
Jo Moran, Head of Customer Service, Marks & Spencer said: "Over the last 15 
years Capita has helped us put the customer at the heart of everything we do. 
Consolidating customer support to Capita will provide greater synergies between 
M&S's UK and international online operations, and offer customers a consistent 
customer experience wherever they shop M&S." 
 
Jonathan Lewis, Chief Executive Officer, Capita plc, said: "Marks & Spencer's 
extension and expansion of its partnership with us is testament to the strength 
of our longstanding relationship and our consistent delivery of high quality 
services rightly associated with this brand. Key to the success of the 
partnership has been our ability to be fully immersed in the organisation's 
brand values ensuring that the customer is always at the heart of service 
delivery, regardless of the channel of contact." 
 
                                     ENDS 
 
Note to editors 
 
The IFRS 15 transaction price of the contract is GBP67m. 
 
For further information: 
 
Capita plc 
 
Tel: [phone] and 020 654 2281 
Andrew Ripper, Head of Investor Relations 
Fiona O'Nolan, Director, Corporate Communications 
[e-mail] 
 
Media enquiries 
 
Capita Press Office 
Kirsty Sewter 
Tel: [phone] 
[e-mail] 
 
Capita is a leading UK provider of technology enabled customer and business 
process services and integrated professional support services. Operating at 
over 450 sites across the UK, Europe, India and South Africa, Capita uses its 
expertise, infrastructure and scale benefits to transform its clients' 
services, driving down costs and adding value. Capita is quoted on the London 
Stock Exchange (CPI.L). Further information on Capita can be found at: http:// 
www.capita.com. 
LEI no. CMIGEWPLHL4M7ZV0IZ88. 
 
 
 
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(END) Dow Jones Newswires

January 18, 2018 04:00 ET (09:00 GMT)