Rolo Banca 1473 Share Discussion Threads

[tomkin] 28/3/2016 20:43

Enoch is watching Europe and laughing!

[tipjunkie] 25/2/2016 10:22

Visitor: tipjunkie
Operator: Ruslan

Company: advfn_plc
Started: 25-Feb-2016 10:17:57 AM
Finished: 25-Feb-2016 10:18:17 AM


10:17:57 AM: tipjunkie:
hello
your company has been taking subscriptions from me using an expired card. How is this possible?

10:17:57 AM:

tipjunkie - English (UK)


10:17:57 AM:

Call accepted by Ruslan. Currently in room: Ruslan, tipjunkie.


10:17:57 AM: Ruslan:
Hi, all subscription renew automatically in order to stop you subscription being charged you need to give us a call

10:17:57 AM: tipjunkie:
how can you use an EXPIRED card to collect subscriptions

10:17:57 AM: Ruslan:
some card providers authorize a recurring payments even if a card is expired

10:17:57 AM: tipjunkie:
but you knew my card was EXPIRED why would you try to collect a payment. If I tried to use an expired card to buy something it would be FRAUD

10:17:57 AM: Ruslan:
that's because we didn't receive a sufficient notice to cancel

10:17:57 AM: Ruslan:
that you agreed to provide according to our terms and conditions

10:17:57 AM: Ruslan:


10:17:57 AM: tipjunkie:
what is 'continued authorisation'?


Dear tipjunkie - Your Credit Card has expired. Please click to confirm your card details or give us a call on [phone]. If you don't update your subscription details your access to the service may stop.


Does not replying to this 'invitation' for three months count as 'continued authorisation'?

tia

10:17:57 AM: Ruslan:
we didn't get the notice to cancel that you agreed to provide to us according to our terms and conditions

10:17:57 AM: Ruslan:
the expired date does not imply that card is not valid

10:17:57 AM: tipjunkie:
An expired card is still valid? Really?

10:17:57 AM: Ruslan:
you need to contact your card issuer for more information, if you wish to cancel any further payments please call 020 70700961

10:17:57 AM: tipjunkie:
I dont have aphone soplease pass on this message PLEASECLOSE MY ACCOUNT WITH IMMEDIATE EFFECT THANK YOU

10:17:57 AM: Ruslan:
Ok, I can do that for you as an exception

10:17:57 AM: Ruslan:
a can see that you are actively using the service

10:17:57 AM: tipjunkie:
THANK YOU I LOOK FORWARD TO YOURCONFIRMATION.

10:17:57 AM: Ruslan:
would you like your account to be completely closed?

10:17:57 AM: tipjunkie:
WHY WOULD I NOT IUSE A SERVICE I HAVE PAID FOR?

10:17:57 AM: tipjunkie:
RETURN TO BLACK WILL DO

10:17:57 AM: Ruslan:
ok

10:17:57 AM: tipjunkie:
THANK YOU

10:17:57 AM: Ruslan:
it will be affective from 10 April

10:17:57 AM: tipjunkie:
do you mean 'effective'?

10:17:57 AM: Ruslan:
yes that's right, I beg your pardon

10:17:57 AM: tipjunkie:
Dear arthur askey (tipjunkie),

This is an e-mail to confirm that your UK Silver subscription has been cancelled. If you have downgraded your account this will also have been processed at this time. The cancellation will take effect on: 10 Apr 2016 GMT

Regards,

ADVFN Accounts

For further queries:
Or telephone [phone]

10:18:05 AM: tipjunkie:
thank you and good day

[tipjunkie] 24/2/2016 12:09

i'ld appreciate a reply

what is 'continued authorisation'?


Dear tipjunkie - Your Credit Card has expired. Please click to confirm your card details or give us a call on [phone]. If you don't update your subscription details your access to the service may stop.


Does not replying to this 'invitation' for three months count as 'continued authorisation'?

tia

[tipjunkie] 24/2/2016 11:28

ray_d (ADVFN) 24 Feb'16 - 11:22 - 41250 of 41252 0 0

tipjunkie,

Yes, your particular card provider does not require this info; as long as the original card you've registered with is valid, the service will renew through the payment process called "continued authorisation".

Ray

tipjunkie 24 Feb'16 - 11:24 - 41251 of 41252 0 0 edit

its not valid though is it? It's EXPIRED

tipjunkie 24 Feb'16 - 11:27 - 41252 of 41252 0 0 edit

what is 'continued authorisation'?


Dear tipjunkie - Your Credit Card has expired. Please click to confirm your card details or give us a call on [phone]. If you don't update your subscription details your access to the service may stop.


Does not replying to this 'invitation' for three months count as 'continued authorisation'?

tia

[tipjunkie] 24/2/2016 11:18

tipjunkie 24 Feb'16 - 11:03 - 27 of 30 0 0 edit

the shysters are all in it together obviously

tipjunkie 24 Feb'16 - 11:07 - 28 of 30 0 0 edit

ray from advfn
let me get this straight

are you telling me that my card provider, barclays,does not require my card to have a valid expiry date and number and security number to authorise a payment?

tipjunkie 24 Feb'16 - 11:14 - 29 of 30 0 0 edit

a reply would be appreciated and I can then get on with suing Barclays plc

tipjunkie 24 Feb'16 - 11:17 - 30 of 30 0 0 edit

this could be PPI all over again!

c'mon ray lets have an answer

barclays is doomed, doomed I tell you

[tipjunkie] 24/2/2016 11:17

this could be PPI all over again!

c'mon ray lets have an answer

barclays is doomed, doomed I tell you

[tipjunkie] 24/2/2016 11:14

a reply would be appreciated and I can then get on with suing Barclays plc

[tipjunkie] 24/2/2016 11:07

ray from advfn
let me get this straight

are you telling me that my card provider, barclays,does not require my card to have a valid expiry date and number and security number to authorise a payment?

[tipjunkie] 24/2/2016 11:03

the shysters are all in it together obviously

[tipjunkie] 24/2/2016 11:02

gbb483 24 Feb'16 - 10:53 - 41245 of 41246 1 0

You should also ask your card provider why they accepted the payment request. The fault is with them, not ADVFN (the 3 digit security code will change when a new card is issued and the request should be bounced on that condition).

tipjunkie 24 Feb'16 - 10:59 - 41246 of 41246 1 0 edit

Exactly and I will be pursuing this.

However ADVFN should not knowingly try to collect from expired cards.

[tipjunkie] 24/2/2016 10:57

I don't want to thank you as I dont trust a company that knowingly takes money from expired cards.

I have not taken up your 'offer' to update my details for over three months. Does that tell you anything?

I will speak to my bank and put a stop to this.

[tipjunkie] 24/2/2016 10:52

why are you collecting subscriptions from a card that you KNOW to be expired?

[golly blackwell] 24/2/2016 10:52

ray_d (ADVFN) 24 Feb'16 - 10:24 - 41244 of 41244 0 0

tipjunkie,

It use to be the case that some card providers would allow a payment to continue if the expiry date had passed, as long as the card number remained the same.

Some card issues have changed this though so that both the expiry and the card number must be valid, which is why the prompt appears to update card details.

Not all providers require this though, as is the case with your card provider; so payments can still successfully go through for you.

If you need to update the card details or change the subscription, please call us on 0207 0700 961 and we can get that done for you.

Ray

[tipjunkie] 24/2/2016 10:42

why are you collecting subscriptions from a card that you KNOW to be expired?

[tipjunkie] 24/2/2016 10:14

why are you collecting subscriptions from a card that you KNOW to be expired?

[tipjunkie] 24/2/2016 10:03

Dear tipjunkie - Your Credit Card has expired. Please click to confirm your card details or give us a call on [phone]. If you don't update your subscription details your access to the service may stop.



can you please explain to me how you have collected three monthly subscriptions since december from a card that has expired, indeed why you are even trying to collect subscriptions from a card that you KNOW has expired

thank you

[tipjunkie] 24/2/2016 10:00

why are you collecting subscriptions from a card that you KNOW to be expired?

[tipjunkie] 24/2/2016 09:57

why are you collecting subscriptions from a card that you KNOW to be expired?